business logo of SSENSE

SSENSEReviews 1,203

2.0

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate SSENSE?
grey star
grey star
grey star
grey star
grey star

SSENSE Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to unreliable shipping and inadequate customer service. Many customers report delayed deliveries and unresponsive support, leading to frustrations with order cancellations and return processes. While some customers acknowledge the quality of products, these positives are overshadowed by negative experiences, including poor packaging and unprofessional interactions with customer service representatives. A common sentiment is a lack of accountability and transparency, prompting customers to question the company's reliability and consider alternative retailers for their luxury purchases.

This summary is generated by AI, based on text from customer reviews

service
264
value
225
shipping
252
returns
206
quality
211
This company does not typically respond to reviews

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Carolyn M.
Unfollow Carolyn M.
Share Review
Report Review

SSENSE Experience
October 18, 2017

Very positive. Unfortunately, I had to return something, and the next size smaller was unavailable. The return went smoothly, and I will shop at SSENSE again.

Date of experience: October 16, 2017
Japan
1 review
0 helpful votes
Follow KIYOMASA M.
Unfollow KIYOMASA M.
Share Review
Report Review

Good!
October 18, 2017

Delivery and contact were quick and easy to understand and it was very good. I also want to use something if there is something I want.

Date of experience: October 16, 2017
Bahrain
1 review
0 helpful votes
Follow Faris M.
Unfollow Faris M.
Share Review
Report Review

Efficient
October 18, 2017

Service was responsive and quick, dispatching was done hastily and shipping was well managed. Very happy with the experience.

Date of experience: October 16, 2017
France
1 review
0 helpful votes
Follow Dung T.
Unfollow Dung T.
Share Review
Report Review

Love it <3
October 18, 2017

Shoes is nice and shipping is so fast, but i think maybe u guys can give us free shipping with bill over 120$

Date of experience: October 16, 2017
Canada
1 review
0 helpful votes
Follow Jake R.
Unfollow Jake R.
Share Review
Report Review

Bday present
October 18, 2017

Shipping was very quick and there were no technical issues, it went very smoothly. My stone island sweatshirt came in perfect condition and in general there were no issues. Very satisfied.

Date of experience: October 15, 2017
Virginia
1 review
0 helpful votes
Follow Jamie D.
Unfollow Jamie D.
Share Review
Report Review

Great in every aspect-sizing recommendations, alternative selections, and prompt service
Will recommend to friends

Date of experience: October 15, 2017
California
1 review
0 helpful votes
Follow Gloria G.
Unfollow Gloria G.
Share Review
Report Review

Great experience
May 5, 2021

Found an item I've been looking all over for but could never find. Ssense had it! Fast delivery and when the package came my order was in perfect condition.

Date of experience: October 14, 2017
Brazil
1 review
0 helpful votes
Follow Daniela B.
Unfollow Daniela B.
Share Review
Report Review

Perfect!
October 18, 2017

Everything perfect, the site, products, shipping speed, recommend and I will go back to shopping! The best selection of brands and products.

Date of experience: October 14, 2017
Canada
1 review
2 helpful votes
Follow Jade R.
Unfollow Jade R.
Share Review
Report Review

Late delivery
October 16, 2017

I paid priority shipping and items took 5 business days to arrive (if they even arrive on Monday). I called in to ensure I would receive by Friday and I was told yes. Not impressed

Date of experience: October 14, 2017
Canada
1 review
0 helpful votes
Follow Brandon J.
Unfollow Brandon J.
Share Review
Report Review

Very Fast
October 16, 2017

Very fast shipping and great sales. High end authentic products at retail price or less. Good selection and always up to date

Date of experience: October 14, 2017
Canada
1 review
1 helpful vote
Follow Brian B.
Unfollow Brian B.
Share Review
Report Review

Inaccurate Website Description
October 16, 2017

Their website uses inaccurate and blatantly wrong colour descriptions for products. This is misleading and unfair to customers.

Date of experience: October 14, 2017
Virginia
1 review
0 helpful votes
Follow HEEJUN L.
Unfollow HEEJUN L.
Share Review
Report Review

Delivery was the best. Anyway I don't know why I have to write at least 100 characters now. These kinds of survey will make customer angry.

Date of experience: October 13, 2017
KR
1 review
0 helpful votes
Follow Lee G.
Unfollow Lee G.
Share Review
Report Review

Good
October 15, 2017

Thanks for the quick delivery.
I will use it more often than ever.
Thank you for the good service.
Tank you:-)

Date of experience: October 13, 2017
GB
1 review
0 helpful votes
Follow Isma R.
Unfollow Isma R.
Share Review
Report Review

No returns lable
October 15, 2017

I loved my Valentino slides, however the size was too big and therefore I ordered a new pair off the website. Unfortunately I had to pay £20 to send them back. If I had known this I would have not made another purchase of the alternative size.

Date of experience: October 13, 2017
GB
1 review
0 helpful votes
Follow Claire M.
Unfollow Claire M.
Share Review
Report Review

Great customer service
October 15, 2017

We are from the UK and I bought a hoodie for my son from SSENSE and unfortunately it was far too big, so sent it back and ordered another one which was the correct size. My refund was processed within a week. It was expensive to send back to Canada from the uk which isn't down to SSENSE but may be a returns service for U. K. Customers would be good at a reasonable cost?

Date of experience: October 12, 2017
GB
1 review
0 helpful votes
Follow Declan M.
Unfollow Declan M.
Share Review
Report Review

Versace
October 15, 2017

Versace sliders I bought are beautiful but absolutely wrecked my feet. I continue to wear them anyway and I think Ill break them in. I received the order promptly after ordering so I was very pleased with that

Date of experience: October 12, 2017
Australia
1 review
0 helpful votes
Follow Kelly S.
Unfollow Kelly S.
Share Review
Report Review

Just what I wanted.
October 15, 2017

I found exactly what I was looking for at a really competitive price. The shoes were delivered to Australia really quickly too.

Date of experience: October 12, 2017
Australia
1 review
0 helpful votes
Follow Deven S.
Unfollow Deven S.
Share Review
Report Review

Good shopping experience
October 15, 2017

Sunglasses i ordered came in a week. Good Shipping. I think the sunglasses are a bit crooked and not levelled or aligned.Not sure what to do next

Date of experience: October 12, 2017
California
1 review
0 helpful votes
Follow DeJon P.
Unfollow DeJon P.
Share Review
Report Review

Rick Owens Shorts
October 15, 2017

Great experience, not only did they have they items in stock that were out of stock everywhere else, but they had a huge selection of other shorts similar to my search made by the same designer, so I was actually able to find a better pair than the initial pair I searched so hard for.

Date of experience: October 12, 2017
Macao
1 review
11 helpful votes
Follow Gigi U.
Unfollow Gigi U.
Share Review
Report Review

Like thr product Not the delivery
October 15, 2017

I like the wide range of product of Ssense, but the delivery is quite slow, espceially for me living in Macau. Canada post is probably quick within canada, but outside Canada it s really. Slow =[

I would suggest using Dhl / Fedex / Ups for international delivery. I am sure there is a lot of international customer on Ssense. The bad thing about canada post is since its not available in Macau (and many other coutries), it only delivers to the post office so I have to go and pick it up. As with many other online shoping site, they mostly use dhl / fedex / ups so they do deliver it to my home instead of me picking it up at the post office. Thats a weak point of Ssense compare to other shopping sites. Online shopping is for lazy people. Lazy people like us really dont wanna go to the post office to pick up our parcel =[

The good thing about Ssense is there is abundant stock of the products and the styles are very updated.

This is my first experience with Ssense, looking forward to an improvmemt in the delivery.

Date of experience: October 12, 2017

From the business

The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...


ssense.com
Founded in 2003
Montreal, QC, Canada
+144