• Stacees

Stacees

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Overview

Stacees has a rating of 4.5 stars from 820 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees most frequently mention prom dress, customer service, and many compliments. Stacees ranks 7th among Prom Dresses sites.

  • Service
    202
  • Value
    203
  • Shipping
    201
  • Quality
    200

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 87.7%
Positive
626
Neutral
5
Negative
83
383
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How would you rate Stacees?
Top Positive Review

“High Quality, Beautiful Dresses”

Darby R.
9/23/24

I ordered two dresses from Stacees and was so happy with the quality of the gowns. Buying online can be scary, but I am so glad I took the chance and got two incredibly beautiful dresses without breaking the bank. I had to get them adjusted slightly, but even my seamstress asked me where I got the dresses from and said they were very high quality.

Top Critical Review

“NO NOT BUY! JOKE OF A COMPANY”

Chloe M.
9/25/24

Would not recommend. DO NOT waste your money on this site. They do not stick by their returns policy. I recently purchased 4 dresses (over £400) - two which were unsuitable and damaged. They refused to refund me (even though I had written conformation that if they dresses where unsatisfactory I could return and get a refund or at least an exchange). I was left with numerous emails back and forth repeating everything over and over. They will suggest a pathetic £20 compensation stating 'stating they don't want to waste my time or energy' - I've clearly wasted my money too. Absolutely ridiculous! DO NOT BUY.

Reviews (820)

Rating

Timeframe

Other

Reviews that mention popular keywords

prom dress (155) customer service (115) wedding dress (34) return policy (30) custom sizing (35)
Thumbnail of user graceh631
1 review
0 helpful votes
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November 26th, 2023
Verified purchase

The process of ordering was user friendly, my dress came weeks before it was supposed to which was awesome. Only thing I would have liked was an email of when my dress was delivered. Otherwise I had a great experience with Stacees for my first time!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user lillianb239
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

I did not expect the quality to be so good! Stacees is very reliable, and the dress was stunning.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Lillian,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user kendyp2
1 review
0 helpful votes
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November 22nd, 2023
Verified purchase

I choose the dress of choice
Had the option to customize my dress. Provided measurements. Stacees was concerned with one of my measurements size and contacted me to clarify in order to assure my perfect dress. The material is great quality, comfortable, stylish. Color is royal. I will definitely use Stacees again for a formal event.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user sydniek2
1 review
0 helpful votes
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March 18th, 2024
Verified purchase

My daughter was very pleased with her purchase. It was true to size and was exactly the same color as the picture. Very well made as well!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Sydnie,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user suem1337
1 review
0 helpful votes
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October 25th, 2023
Verified purchase

Was apprehensive about ordering online. I needn't have worried at all!
The service and quality of the dress was equal if not better than the overpriced dress shops.
I can't say enough about this dress it was perfect!
True to size and exactly as the online picture!
Beautiful colour, lovely beadwork, good communication from ordering to receipt or dress.
My granddaughter looked beautiful and she was thrilled x

Service
Value
Shipping
Quality
Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Sue,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user rg562
1 review
0 helpful votes
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November 10th, 2023

I ordered two dresses that were not custom because their website said you could return them if they were not customized. They are now telling me I can not return them and are only going to refund $25. All I want to do is return them and I even offered to pay for shipping. In the end I ordered the same dress in a different size and color on Amazon.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Customer,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?

Thank you for your cooperation in advance. Hope to hear from you soon.

Thumbnail of user donnat2191
1 review
0 helpful votes
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November 23rd, 2023
Verified purchase

This was my first time having a dress made for a wedding. The style was just as portrayed on the site and the fit was perfect. I received an email questioning my measurements which I had incorrectly measured and was able to get them fixed. The seamstress was definitely on top of it.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user trisdanb1
1 review
0 helpful votes
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March 15th, 2024
Verified purchase

Beautiful dress NOT A SCAM fit like a glove many beautiful options of styles and colors and I'm running out of words but I would like 15% off for my next dress so yeah

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Trisdan,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Thumbnail of user lindah4671
1 review
0 helpful votes
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September 2nd, 2023
Verified purchase

When I went to your online site, I was so excited at the many beautiful formal dresses displayed. I chose a beautiful dark navy blue lace dress and decided to have it custom made. I had a dressmaker take
My measurements, and then ordered the dress. Stacees kept me informed of every phase right up to its completion and shipping. The dress was completed so professionally and it fit me perfectly. I can't wait to wear it to my nephew's wedding in October. If I ever need a formal dress again, I will definitely buy it from Stacees. Stacees is certainly an exceptional asset to the fashion industry.

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Linda,

I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and reward, but also we have been in the intention of hard work.

We will make more efforts to improve our shortcomings and bring better products and services to our customers.

Best regards,
Stacees Customer Service Center

Thumbnail of user bethclaudio2
1 review
3 helpful votes
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November 6th, 2023

Zero stars! Refunds, returns made easy...LIES. I ordered a dress for my daughter's homecoming thinking I could return it if needed because of what their return policy says. Again, all LIES. I've been emailing back and forth for weeks now. Telling me that they can remake the dress, for a fee and if I want to send the dress back the shipping fee would cost half the price of the dress. It's a jokes and lies. I am so sick of companies like this stealing customers hard earned money. This is what they are hoping for. People just ordering dresses and then hoping to be able to return them if the dress doesn't work out. Don't take the chance that the dress will be perfect. It's not worth it!

And as for Stacee's, you should be ashamed of yourselves for advertising easy returns and refunds and stealing people's money. Don't bother responding to this review either because that will just be lies too.

Service
Shipping
Returns
Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Beth,

Sorry to hear that you are not satisfied with our service, we will improve it as much as we can and will investigate your order.

Best Regards,
Stacees Support

Thumbnail of user maureenb641
1 review
0 helpful votes
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December 10th, 2023
Verified purchase

I ordered a dress from this website, saw a ad on Facebook and took a look. I was not disappointed by the many beautiful wedding dresses, Prom dresses, I am very happy with my purchase and the delivery time, I would definitely recommend this website to family and friends, I can't wait to make my next purchase, thank you so much.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Maureen,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!

Thumbnail of user jenifers77
1 review
1 helpful vote
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December 16th, 2023

Please DO NOT purchase from this company! I purchased a Homecoming Dress for my daughter & when it arrived it was too large. I have had over 20 emails with the company and they insist that they can only give me a $20 refund and if I send the dress back there is "no guarantee" they will receive it so they can't guarantee a refund. I usually don't post reviews but now I'm stuck with a dress that doesn't fit and I can't get my money back.

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Jenifer,

The package was delivered on the Oct 3rd, and you contacted us for return on the Oct 18th, right? It looks like 15 days past.

Your request have already exceed our return date(14days).

But we still want to help you. Hope you can understand it.

Best regards,
Stacees Support

Thumbnail of user wendye285
1 review
2 helpful votes
  • Send Message
May 18th, 2023

This dress was absolutely beautiful and very comfortable! My daughter wore it to Prom and so many people kept commenting on how beautiful this dress was. It trails perfectly. It gave the WOW factor every time she walked into a room. I highly recommend this dress for affordability, quality, comfort and WOW factor.

Thumbnail of user aprilb767
1 review
2 helpful votes
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June 30th, 2023

This company is horrible. Never received the dress I ordered for my daughters prom. The package was sent back due to an address era. The company received the dress back and I said I returned the dress! Needless to say my daughter missed her prom because of an address era that was no fault of my own. I told them what happened and asked for a refund. They keep giving me the runaround. Offering me a new dress but I have to pay the shipping. I have repeatedly said I do not want another dress so they finally offered me $60 on a dress I paid $230 for plus insurance in case anything happens to the dress. I asked for a full refund they are tell me all I can get is $60 on a dress I never even laid eyes on. This company is ridiculous and does bed business. Please shop at a local store if you can. These online businesses are horrible and take your money no matter what their policies state. Be safe and order from well known respected businesses.

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear April,
We are sorry to hear that you are not happy with the shopping experience with us. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.

Best regards,
Stacees Customer Service Center

Thumbnail of user joc452
1 review
0 helpful votes
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October 25th, 2023
Verified purchase

I was very hesitant to order my daughter's prom dress from here but couldn't pay the ridiculous prices in UK shops and my friend had a great experience so I went ahead. I was very glad I did! The dress was just as beautiful as the pics online and it fit my daughter like a glove (per measurements given.) The company emailed with updates along the way and we received the dress a week or so earlier than expected (but we did order April time so we knew she'd have her dress in plenty of time). I'd definitely recommend this site.

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Joanne,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user ashleyg1254
1 review
1 helpful vote
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November 12th, 2023

I ordered 2 standard size dresses (unsure of my size.). When the dresses arrived, the fit was not flattering at all, and the color was too dull. Neither would work for my sisters wedding. I immediately reached out for return. They refuse to stand by their return policy. They keep giving me the run around, asking me for pictures of myself wearing the dresses (I am NOT sending them pictures of my body), trying to send me a custom dress that will "fit better", etc. The wedding was today. I do not need a new dress now. I just want to return the 2 dresses that I could not use. They do not respond to my daily emails and chats with their customer service agents anymore. AVOID AVOID AVOID. So unprofessional.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Ashley,

Sorry to hear that you are not satisfied with our service, we will improve it as much as we can and will investigate your order.

Best Regards,
Stacees Support

Thumbnail of user kbryan3630
1 review
4 helpful votes
  • Send Message
October 19th, 2023

I ordered a dress to wear for my daughter's wedding. The first dress came and was too small so with their 'return' but no return policy- We'll make you a custom sized dress for $50, I opted for the custom sizes dress. The second was to be 3.5 in. Larger in the bust and it came smaller than the first. After measuring and sending pictures as I was directed, no resolution was made. I am out over $250 for 2 dresses of which I cannot wear either one. This dress has been removed from their site, so I imagine I am not the only one with issues.

Tip for consumers:
The return policy is not a return, but a we will make you a custom sized dress for $50 + shipping and coming from China I had like $38 in shipping. They asked for pictures showing the measurements which I have sent, I asked for refunds or partial refunds. There has been no more contact since my last pictures I sent, and they have removed this dress from their website.

Products used:
I can not use either dress.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lavitav
1 review
6 helpful votes
  • Send Message
June 7th, 2023

DO NOT ORDER from this company. They do not stand by their product. Their sizes are not consistent with other dresses and the material is so heavy that you will sweat. They absolutely will not let you return any dress you order no matter what. The customer service is a joke. Worst company ever!

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Lavita,

Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.

Best wishes
Stacees Customer Service Center

Thumbnail of user dulcej8
1 review
0 helpful votes
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November 12th, 2023
Verified purchase

This was a perfect dress for a vow renewal! It was made and arrived in a timely manner, it fit perfectly, and it was beautiful! I haven't been in a dress shop to accurately give a quality rating of the material, but it did seem a little delicate on the lace part so I just tried to be careful not to snag it. The only thing I didn't like was the cups inside the dress, they didn't do much at all and so I had to wear a bra and risk that showing in some photos but not a big deal.

I was hesitant ordering online from what appeared to be a more affordable option, but I did enough looking online and on their social media accounts to feel comfortable enough to risk ordering. I'm happy with my decision to order from Stacees!

Photos in review taken *******@anakarencompany on Instagram

Products used:
Dress

Thumbnail of user amym3079
Stacees C. – Stacees Rep

I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user jennib83
1 review
0 helpful votes
  • Send Message
October 25th, 2023
Verified purchase

Great experience buying from yourselves. Really easy to order with detailed measurements. Kept updated all the way from sending our order, to my daughters dress arriving. Took the stress out of shopping!

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Jenni,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Thumbnail of user carolc2864
1 review
1 helpful vote
  • Send Message
November 23rd, 2023

I ordered the dress in a size 8, which is my usual size. I received an eight that did not fit at all. It was large in some places and small in others. I did online chat to file a ticket and then I got an email saying that I would be reimbursed $10 and I could sell the dress on the secondary market. I will advise everyone I know to never ever ever buy a dress from this company. I have several friends who are mothers of the bride and looking for bridesmaids dresses. This will be a company that I will completely X out. I am going to file a complaint with the Better Business Bureau and likely file a claim in small claims court. How can this company been in business?

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Carol,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?

Thank you for your cooperation in advance. Hope to hear from you soon.

Thumbnail of user lwindham03
1 review
1 helpful vote
  • Send Message
December 10th, 2023

I have been begging for days to please honor their return policy. My dress did not fit and also after trying it on it was clear the skirts would be too heavy for me. I have been back and forth for days in emails. They even asked me to send a PICTURE of me in the dress that wouldn't fit! Then apologized for being inappropriate. I was told I would have to pay for shipping back and I should just take a $25 refund! Do not order from them if you want your money back as they promise if the dress doesn't work! I will amend my review if they make this right, but as of now I have a dress that does not zip and I can not ever use that I spent a good bit of money on.

Service
Value
Returns
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support

Thumbnail of user jenniferm5800
1 review
1 helpful vote
  • Send Message
January 4th, 2024
Verified purchase

The dress we ordered kept getting pushed back for shipping. We ordered it very early for prom and it wasn't delivered until after prom. When I contacted the company 3 weeks prior to prom they would not give me a firm answer on shipping

Thumbnail of user amym3079
Stacees C. – Stacees Rep

DearJennife,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support

Thumbnail of user oliwiap1
1 review
0 helpful votes
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August 31st, 2023
Verified purchase

The dress arrived fast, as I have never ordered an expensive dress online I was so amazed because it was such great quality for a good price. Wore it to my prom, definitely a 10/10 as it was way better then the other girls dresses. Very impressed with Stacees, and will definitely recommend also will definitely order for my next special occasion.

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Oliwia,

Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.

Looking forward to serving you again!

Best regards,
Stacees Customer Service Center

Thumbnail of user dk483
1 review
3 helpful votes
  • Send Message
June 26th, 2023

Ordered dress for grandson's wedding. After waiting for weeks for it to arrive, it was a huge disappointment. In addition to being stiff and uncomfortable, the fabric had absolutely no flexibility to even allow me to sit or bend down. The built in bra was hard and stiff, not supporting me at all. They offered me $20 to hire someone locally to fix it which would not come close to paying a seamstress to try to make the dress work.
They refused to accept a return or refund my money. Which was $200. Do not buy from this company!

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.
Best regards,
Stacees Customer Service Center

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From the business

Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.

Company Representative

Thumbnail of user amym3079
Stacees C.
Typically responds within 3 days

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