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StockX has a rating of 2.6 stars from 2,460 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about StockX most frequently mention customer service, credit card, and phone number problems. StockX ranks 15th among Shoes sites.
This company does not typically respond to reviews
I recently bought shoes in this store and was very pleased with the service and quality of the goods. The shoes are comfortable, stylish and match the description. I will definitely buy here again!
I believe the StockX receipt in pic one was kept under a certain dollar value so they can charge me for the duty fee and pocket it. Because pic 1 was what I expected to pay, pic 2 is what I actually paid. Explain that
This was our first experience on StockX, we bought a Pokémon booster box. It was in perfect condition and delivery was faster than expected. Very happy and we look forward to our next ordering experience.
I have a bad experience selling on stockx, the verification department is bull$#*!. My clothes are new and they said there is a sign of used. And you didnot return me the accessories in my sending-out packages. What is their basis. The employee must be taking the benefit of me. I am really angry. Do not sale on stockx!.
I bought gpus here because they were cheaper and the website said they were in New condition. Low and behold they actually were when I got them around 4 to 5 days after purchasing them. Now I just need to test them out in a mining rig to make sure they're working and I'll feel more confident about this review but so far my exprrience has been well.
I bought some Nike sneakers for my son. He said Stockx is the place to buy them. I checked out there reviews and they sounded positive. When the Nikes arrived the front top of one of them was wrinkled. The other one wasn't. For the price of these shoes($160) there should be no wrinkles on them. If one of them doesn't have wrinkles then the other one certainly shouldn't. Apparently no returns, sales are final. How this got ok'd by Stockx is sad. I have nothing positive to say about this company and will never buy from them again!
Products used:
Sneakers
I have some issues trying to resell some of the stocks I bought from StockX … ie I buy them… and try to sell them back again later. But some of these order were rejected. Condition of the product is the same so I'm somewhat puzzled!
Overall I’m satisfied as customer but there are areas tgt StockX can improve
So far StockX has been rather consistent but still far from perfection
Wide range of variety
I was rejected to sell my brand new hoodies based on my head hairs no on the hood! Or this was the reason they gave! It's become clear after dealing with this company that their aim is to make money from charging deduction fees to people rather than have to sell the items sent! They are making money from the postage fees and also fining items of clothing for simply being tried on! I don't recommend anyone sending items for sale as the chances of them charging you fees are high! You will not walk away having warmth moneyless from the process and the rest of these reviews only enforce what I'm saying. Stay the hell away!
We never come to an agreement on the resolution and what StockX did was to just force a resolution on the customer at no agreement to the customer for acceptance.
This kind of business ethic is beyond comprehension and it does not shows any empathy to what the customer is experiencing.
Totally disappointed with the way how StockX handle this situation.
Shipping a used set and mentioned that it is brand new in the purchase. What a way to do business.
Resolution was one way from StockX. Force it down to customer. Way to go.
I don’t not recommend any dealing as such.
The shipping didn't take that long. Stockx had the best price for the shoes I was buying.
I always know the goods I get from stockx are 100% authentic and verified and that's a big reason I fk w/ them.
Failed to deliver after 30 days.
Customer services were unresponsive and decided to dispute.
They banned me for that (only good thing they did for me in fact) without looking at why I disputed. Customer services were familiar and rude.
I bought a pair of trainers from StockX because I believed I could trust their verification process… unfortunately this has turned out to be untrue.
When I received my recent purchase, I instantly knew the item was FAKE!
I reported this to StockX immediately and started the refund process.
Whilst the member of the team was helpful and empathetic, the advice given was to either resell them on StockX or return them (luckily I come under the EU returns policy), despite me stating that I believe the item to be fake.
My purchase was confirmed as counterfeit, and my money refunded. However this has made me doubt my previous purchases, doubt stockxs verification process (of both products and it's resellers) and make me no longer want to use their app, no matter how much I want a product.
All aspects need to be better before I begin to consider using this app again.
Very disappointed and dissatisfied
Hey Anthony, we're really sorry that this happened. In the event that you are not satisfied with your purchase, we always recommend re-selling back on StockX as we do not keep inventory on-hand and we don't have a way to accept merchandise back when it's no longer wanted. However, we have recently launched a program called the Buyer Promise, as an additional measure to guarantee that you receive your items in the proper condition. Should we make a mistake, we will take the item back for a re-review. I'm happy to see that our team was able to assist you with a return and a full refund. We understand your concerns with making a purchase again, however, we hope that this resolution will reassure you of our commitment to you as a Buyer. It is never our intent to upset you or create a negative experience. Thank you so much for your patience and understanding.
I ordered yezzy boost 350V 2016/ 2022 on august 10 and they shipped August 13 within two days SAM EDELMAN boot and without verification tag. I contacted customer service and upload files what they need. And they replied that it doesn't match information with the order and they can't accept their fault. How do trust them for the future even the team doesn't do their job. Right now I am 100% feel inconvenient to using StockX app. And thank you for wasting my money and time. Please take care what you order in your future order.
Products used:
Shoes
Hello May,
Thank you for the feedback!
We do apologize that this happened with your order. Since our agents were not able to assist you with this issue due to the information not matching they will not be able to refund this order since it can not be verified. All orders usually come with a verification tag on them even if they sent you the incorrect order. Please reach out to us at stockx.com/contact if you have any other questions or concerns about this order.
Thank you
Very disappointed, With authentication. Sneakers arrived Didn't put him on right away. When I did, The three bubbles in the tongue were dry rotted. It also had to stock X Authentification medallions. When hanging from the shoe laces. When hanging from the shoelaces? And one on the back of The sneaker. These are fairly new release. I already had a pair and wear them. Didn't experience that problem. I bought those from finish line.
I didn't like it.
From reading the internet.
We do apologize for any inconvenience and we are certainly happy to review your concerns and questions. We have a new process for when these issues occur it is called the Buyers Promise and you can find more information on this new procedure here.
https://stockx.com/help/articles/What-is-the-StockX-Buyer-Promise
At StockX, our mission is to provide a safe and secure experience for buying and selling the world’s most coveted items of current culture. Since our inception, over 35M+ products have passed our rigorous verification process. Our goal, as it always has been, is for customers to access the most sought-after products without the fear of receiving incorrect or inauthentic goods.
The StockX Buyer Promise solidifies this mission by providing support for Buyers should we make a mistake (e.g. We ship you the wrong order, we incorrectly verify an item). In the unlikely event that this happens with your order, please submit a Buyer Promise Support Request form within three days of receiving your item and we will work expeditiously to resolve the issue. As we require a case to be opened within three days of receipt, we encourage you to open your package as soon as you receive it to ensure everything is as expected. The item must be unworn and in the condition that it was delivered, with the StockX tag still attached, in order to be eligible for our Buyer Promise.
In the event that StockX requests the item back, please expect a resolution timeframe of approximately five business days from receiving your item. **https://stockx.com/help/contact/buyer-promise**
To read more about our verification process, check out our Verification page. https://stockx.com/about/verification/
To learn more about our broader return policy, check out the FAQ: What is the StockX Return Policy?
https://stockx.com/help/articles/What-is-the-StockX-Return-Policy
We look forward to receiving your inquiry directly to this buyer and promise for your case to be reviewed by the specialists as soon as possible!
I logged in to StockX to purchase a pair of shoes for my son. I selected a size 8.5 shoe and completed the purchase. When I received my order confirmation it showed a size 9 shoe. I attempted to contact the company to have it corrected, but there is absolutely no way of contacting them. In addition, there is no way to cancel an order, even when it is incorrect. This is a bait and switch, I will be making sure that I alert everyone to their unscrupulous practices.
Tip for consumers:
Do not use this site! They are horrible!
Shipped a stockx labeled and verified product, only to have them claim it was fake. Keep the item, and charge my account! IT CAME FROM YOU> why was it sold to me as a fake? Buy low sell high my $#*!. More like buy fakes, get scammed when you try to sell high... Great business motto...
I paid for a pair of Jayson Tatum AJ 34 Welcome to the zoo, and also a pair of air max 90 supernova... they charged my card the $462 it cost for the purchase... when I go to check my order, there is no proof of purchase, I mean nothing. It's as if I never ordered the shoes. No one responds to my emails and I m a whole different kind of DISAPPOINTED... it's been 2 weeks now and still no response. This is supposed to be a big company but they have the worst customer service ever.
I bought a sweeter from them and it came in small so i sold it back on their platform for a slightly price, it sold but failed the authentication process, so how did they sell it to me in the first place. So basically sold me a fake product and won't take it back.
STOCKX may not have the cheapest prices you can find online, but at least it's verified authentic (and I haven't received a bad item yet!) I like that you see the sale history and that each item is inspected before being delivered to you, so there's definitely value in that. Will continue to be option and a resource for be me. Thanks STOCKX!
I repeat do not buy electronics from this company they will sell you stuff that doesn't even work! They do not check if it works they only check if it's Authentic. You will have to reach out to the manufacture and they will not help you in anyway shape or form!
Tip for consumers:
Do not support this company
Products used:
Cbox
Hi Helen, we are so sorry to hear this. It is never our intent to upset you or make your user experience difficult. While StockX is a two-sided marketplace and does not normally allow for returns, we are always willing to take a second look at your item within 3 business days of receiving it, if you are dissatisfied. We just sent you a private message so we can assist, please follow up with us at your earliest convenience!
I recently purchased a pair of shoes from Stock X. I changed my location and currency to AUD and prices were displayed as such BUT after I ordered them my bank account was charged USD. I have tried to contact them several times via email to cancel the order and be refunded. The live chat is pretty much non-existent. After 5 days they have still not responded to any of my contact attempts. VERY disappointed to pay such a high price for sneakers I could have got elsewhere MUCH cheaper.
Hello Bret,
Thank you for the feedback!
We will only charge you the currency that is on the account at the time of purchase. We can not change that once you set it. That being said, we are currently behind with our support emails due to us experiencing a higher volume of cases than normal. Please allow us another day or so to get to your case to assist you, and we appreciate your patience in this.
Thank you
Ordered shoes for my husbands Fathers Day gift. Shoes arrived ahead of time, I waited a day or so to show him the shoes (I wanted to wait until Fathers Day) but something told me to go ahead and show him. He opened and was excited until he started inspecting the shoes and noticed a big crack and some missing paint in a few places. It's been a long difficult process to get a return label to return the shoes for a refund.
Still waiting on a label to return used/defective/damaged shoes.
Return customer
Hey Bonita, We are sorry to hear your purchase experience didn't go as smoothly as anticipated.
We have looked into your case and sent you an update via email. Please note we do require that buyers reach out within 3 days of their item being delivered. Once contacted we will provide you with our Buyer Promise link to have the item reviewed again.
For more information: https://stockx.com/help/articles/What-is-the-StockX-Buyer-Promise
If you have any additional questions or concerns please reach out to our support team via stockx.com/contact.
Thank you.
There authentication process is a sham I received a pair of Adidas tennis shoes I've had $178 for. They have the tag on them that they had been authenticated. I had enough pair of Adidas shoes to know immediately they were fake. I took them to the manager of the store in Portland Oregon and he confirmed there were numerous ways to know they were fake. StockEx would not give me the information on how to return them they kept saying I had to do all these different steps just to return them. They are a fraud they are a sham do not order anything from them
Hi DeeDee, We're sorry to hear that you believed the item that you received isn't authentic. Prior to shipping items to you, we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult. Please reach out to our support team via stockx.com/contact, providing pictures of your concerns and of the QR tag still attached and they will be happy to look further into this
I got a pair of yeezy 500 before, and the one i got one feel different, look different. It says made in Vietnam but also has a lot of random stickers in Mandarin. Im sure they're fake. Stockx team $#*!ed up and authorized a fake pair of yeezy. Very disappointed, i hope i'll get a refund. Probably will be my last purchase with Stockx unless i get a refund for fake shoes
Stock x authenticated fake air max, I contacted stock x about this n they said sorry they are fakes but it's past 3days no refund, the issues are so blatant I don't know who they have authenticating these items, 1 sneaker is wider than the other, there's gaps in the stitching from the inside sole to the side of the sneaker, they even used red thread on 1 of the sneakers n there's no red anywhere on or in the sneaker these are terrible knock offs
Hey Donnie, We are sorry to hear you are unhappy with your purchase, but we would be more than happy to help! We pride ourselves in our authentication services with our trained authenticators as they are the heart of StockX and they represent the standards we require to send items out to our buyers.
In order for our team to review your eligibility, please submit your request using our Buyer Promise Support Request form. Once your submission has been received and your request has been reviewed, you will receive an update.
More information, as well as a link to the form, can be found in our FAQ: What is the StockX Buyer Promise?
Thank you!
My boyfriend ordered a pair of Nike SB dunks off of stockx, when the package arrived it had his name on it and said it was the SB dunks when we opened the package what was inside was a pair of yzy slides 2 sizes too small with a fake verification sticker on them. Now we're trying to return them and get what we originally ordered (or a refund at least) but the customer service is so horrible they won't even talk to us about it because of the fake verification sticker that came on the wrong item we ordered from their website. This is absolutely unacceptable and VERY upsetting. We will not be ordering from them ever again and I advice you not too either.
Hello Mo,
Thank you for the feedback!
We would like to apologize for the inconvenience you have experienced with StockX. We need a clear picture of the QR code on the StockX sticker to verify the order so that we could see if this order was a mix-up. Please contact us at StockX.com/contact for further assistance. We take customer satisfaction seriously and are glad to hear from you.
Thank you
I sent in some shoes and they claimed there was a material variance in 2 of the 3 shoes. I purchased all three shoes from them same location. The even more funny part is one pair of the shoes came back with receipts in it that other shoes were purchased at a store in Pasadena TX. My shoes came from Indiana and went to Georgia... Hmmmm!
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
StockX is an online marketplace and clothing reseller, primarily of sneakers. Since November 2020, it has also opened up to electronic products such as game consoles, smartphones and computer hardware. The Detroit-based company was founded by Dan Gilbert, Josh Luber, Greg Schwartz, and Chris Kaufman in 2015–2016. StockX has more than 800 employees in Downtown Detroit. StockX currently has international offices in London, UK, in Eindhoven, the Netherlands, and has authentication facilities in Detroit's Corktown neighborhood, Moonachie, NJ, and Tempe, AZ.
Hey Tan, we are sorry that you are not satisfied with your purchase and the support you received regarding your issue. Although your purchase was received without the original shipping box, as mentioned, this is not required in order to sell Bearbrick figures on StockX. You can read more on this here: https://stockx.com/help/articles/What-are-the-condition-guidelines-for-Bearbricks-sold-on-StockX. We require the original packaging when it comes to the original box and internal plastic or styrofoam packaging. We do not require the original shipping box.
We can see that our team offered a return of the item for a full refund, however this offer was declined by you. In this case, we can offer a partial refund of $20.00 USD, which is equal to $26.00 SGD. This was applied to your order on 06.12.2023.
While we understand your frustration and we will always do our best to resolve your case to your satisfaction, we were unable to provide the resolution you were asking for, which was a 50% refund on the product. Since you do have the product and it includes all requirements per our FAQ, if you do not want to return the item, the best offer is that discount code/partial refund which has already been applied. We appreciate your patience and understanding.