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StockX has a rating of 2.6 stars from 2,460 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about StockX most frequently mention customer service, credit card, and phone number problems. StockX ranks 15th among Shoes sites.
This company does not typically respond to reviews
I recently bought shoes in this store and was very pleased with the service and quality of the goods. The shoes are comfortable, stylish and match the description. I will definitely buy here again!
I believe the StockX receipt in pic one was kept under a certain dollar value so they can charge me for the duty fee and pocket it. Because pic 1 was what I expected to pay, pic 2 is what I actually paid. Explain that
I ordered a ps5 for $758.02 which was never delivered to me. Do not make big purchases on stock x. It was stolen somebody signed for it and it never made it to my door. How do I know they even sent it. Terrible business they are not legit. The ps5 sells are scams I wanna spare you the heartache.
Tip for consumers:
That they don’t make sure it’s you signing, they let anybody sign for it. The guy spelled my name wrong, of course it’s not me!
Products used:
I bought a ps5 but it never arrived.
As usual, terrible customer service. Constantly ignored and never even gotten a response back. It's ridiculous that whoever runs StockX allows your team to operate like this. Thanks for the cigarette smoke saturated clothing! I really appreciate it!
* StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Alexander, We are truly sorry about the inconvenience this has caused. We are sorry to hear that you are unsatisfied with the item you received from StockX. We know it can be disappointing when the item you receive isn't exactly what you expected. We are showing you do have an open case with one of our reps. Please continue to follow up with our support team on this matter. We hope to provide you with a full resolution soon. Thank you.
Do not buy from here. I purchased $125 essentials hoodie and washed it one time all the letters came off. I sent an email and pictures and they said they cannot do anything about it because the tags were taken off. If you purchase from STOCKX you will lose your money and get FAKE merchandise!
Tip for consumers:
Do not buy from here, website can not be trusted!
Products used:
Essentials hoodie
We can assure you that prior to shipping any items to the buyers, we verify them in person with our authentication experts who inspect each item to ensure that it meets our deadstock condition standards. This is also stated on our FAQ, and you can always reach out to stockx.com/contact if you have any questions regarding this. Thanks!
I was little skeptical at first but your process of verification seemed to work really well.thanks so much for the fast shipping once you verified them! Only thing I can say is if some mjs weren't so high priced I'd be buying alot more.
My son recommended you
Make sure that you read their return policy, which pretty much mean you are on your own. No returns or exchanges. This also applies to damaged merchandise, or merchandise that is damaged just enough to still meet their standards. My 12yr old son saved for a long time to be able to buy a tshirt for $100, and for it to arrive with a defect, made him very upset as he didnt want his friends to think it was fake. I gave them a chance to exchange, or at the very least credit the purchase, but nothing. All they offered was a discount off a future purchase. No thank you, I learned an expensive lesson, and my son did as well unfortunately. Do yourself a favor and stay away from this company. Shady practices and ownership doesn't stand behind the products.
Wow. Wanted originally to move my entire buy and sell op onto stockx. First 5 purchases - one was cancelled, one hasnt shipped to them for authentication after 7 days of moeny leaving my account and the 3 that have arrived are all damaged with scuffs, marks and oil stains. Only received refund for ONE of these and now customer service are flat out ignoring me.
Never ever use these guys.
One star is too many.
Absurdthat a product that is supposedly inspected and verified before shipment can come broken. To make matters worse, their customer service rep response was worse:
"Due to the nature of the market place StockX does have a no return/exchange policy in place. But the good news is you can always resell what you have received if you are uninterested in keeping this item. We would suggest doing so at a price you are comfortable with."
(Sorry you're item you spent $200.00 dollars on came broken, we're happy to take more money from you to repost the broken item on the site to con some other poor soul.)
DO NOT do business with this site! You have a 50/50 chance of being left disappointed and penniless. Companies like this shouldn't be allowed to survive in the 21st century, help put them out of business. DO NOT use this site.
I ordered a pair of $500 shoes from stock x. I received them and took the QR tag off. Wore them the next day, as I was walking I noticed the sole coming off from the side of both shoes. I contacted them with pics of both shoes, they said they couldn't return them because of the QR code was not attached anymore. So now I have a piece of crap $500 pair of Jordan's that they were supposed to inspect for me. I shouldn't have to (not saying I shouldn't) inspect something that I pay for them to do. They charge you processing fees and "inspect" your stuff for you. But they are a trash company, do not trust them. They don't understand that great customer service is priceless and what makes a company. I will go on every website I possibly can to spread the word not to use them. This was my first and last purchase from this trash $#*! "company"
Meanwhile goat.com is the tits. I have used them numerous times with not one hiccup from them. Plus they send GOAT stickers with every purchase.
Tip for consumers:
Please do not use Stock X
Products used:
None
Hey Ross, We are sorry to hear your purchase didn't go as smoothly as anticipated.
Prior to shipping items to you, we verify them in person with our industry experts. We do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Glue, stitching, and slight paint variances are common in all mass-produced shoes. We apologize for any inconvenience and hope you understand. Due to being a live marketplace, some items will pass verification despite having defects. With that being said, we are certainly happy to take another look at any item.
While we cannot accept returns or exchanges, every purchase on StockX is backed by our Buyer Promise. We are sorry but as the QR tag was removed and the item was worn due to StockX not carrying an internal inventory a second review could not be granted.
FAQ: What is the StockX Return Policy?
https://stockx.com/help/articles/What-is-the-StockX-Return-Policy
If you have any additional questions or concerns please reach out to our support team via stockx.com/contact.
Thank you
I sold one Funko over this platform last week and I received a verification fail email back as incorrect tags, materials, and/or substandard construction when compared to authorized, retail items as well charged me $15usd as penalty. This is the biggest joke I ever heard this year because I already sold two exactly the same Funko through stockx few months ago. The customer service do not want to help to appeal this but the T&C says I can. This is not about the $15 penalty it is all about the verification team, how they verify my item. They just simply send me an email without showing any evidences as they cannot provide any evidence to my genuine item. This platform is ridicules both seller and buyer do have any rights in here.
Tip for consumers:
Do not buy and sell on this platform, their verification team is a joke they do not know how to verify real or fake product. Only thing they are concerning this how to make money from buyer and seller as they are charging on both sides. KEEP AWAY FROM THIS PLATFORM!
Products used:
Funko pop
Hey Hanbo, We are sorry to hear your sale didn't go as smoothly as anticipated.
Prior to shipping items to you, we verify them in person with our industry experts. We do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Glue, stitching, and slight paint variances are common in all mass-produced shoes. We apologize for any inconvenience and hope you understand.
Please keep in mind for future reference, that when you sign up for StockX and list an item for sale you do agree to our terms. The terms for Sellers include an agreement of a penalty of $15.00 or up to 15% of the list price if the item fails verification for any reason. Take extra care when listing your items for sale, and make sure to closely review your items to make sure they are in the correct condition. If you are ever unsure if your item will be accepted, you are always welcome to reach out to us for review. While we cannot fully confirm if your item will pass until we have it in our hands, we can give you a pretty good idea of what we will accept.
If you have any additional questions or concerns please reach out to our support team via stockx.com/contact.
Thank you!
I will never in my life use Stockx again! My shoes were stolen off of the porch and I had to file a police report and then get evidence that I cannnot receive a refund to Affirm where I ordered the shoes from.
* StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I ordered an item over a month ago and it said it was labeled and ready to ship out then almost four weeks later it says it has been cancelled… love that!
Hi Aviana, We are very sorry to hear this we will be happy to look into this for you as we never intend to cancel orders. Please contact our support team at stockx.com/contact where we will be able to remedy any issues you may be experiencing.
So I recently ordered a kith stringer bell t shirt from the wire... the payment process was smooth and fast, and tbh this was probably the fastest item I've ever received on here... literally from ordering to receiving it probably took a total of 4 days, very happy with the product and very surprised on how fast it got here... overall I'm very happy with the shirt and the process and shipping experience was everything I could imagine and then some!
They say you will receive new shoes. If there is an issue they will say its "Deadstock" that may have manufacturer flaws and imperfections that are uncontrollable. Stains on shoes and damaged boxes are not manufacturer flaws and imperfections in my mind. They will take your money, offer no help and tell you to resell them on their platform.
Poor customer service
No return or cancellation
Profit over service to customer
They want you to resell through them if you are not satisfied or buy wrong items because they only make money when people sells through them.
Tip for consumers:
please stay away, save your money
Products used:
shoes
Hey Rod,
We are sorry you feel this way. Since StockX is a live global resale marketplace and not a retail store, we do not have inventory to do an exchange. Due to the anonymous nature of our live market, we are unable to offer returns, exchanges, or swaps—including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item.
This also allows you the opportunity to turn over a greater profit than what you had originally purchased the item for as well!
If you have any additional questions or concerns please reach out to our support team via stockx.com/contact.
Thank you!
Smooth as expected my son orders a lot of shoes from you guys and he's always satisfied with every transaction I have already ordered a pair of dunks for my son a couple of days ago and my wife loves the pair of adidas that I just received
Ordered my son some shoes for Christmas, there is no place to ship to a different address from the billing address. So I simply asked if they could be shipped to him instead of me and then me having to ship them because I'm a disabled veteran and it's hard for me to get around. Instead of just saying it couldn't be done and letting me try to ship them, they cancelled the order completely and now I have to wait 7 days to get my money to get my son another gift. F$@k STOCK x
Tip for consumers:
D$@k stock x
Products used:
None
Hi Joan, there is a place via your account setting to update both the billing and shipping address on all accounts. In addition, the shipping address appears right before confirming a purchase and gives all users the ability to update the shipping address right before confirming the purchase. As mentioned in the agreed-upon terms, it is the user's responsibility to ensure all information is updated prior to making a purchase or listing an Ask. We do not guarantee address changes and if the submitted address change is declined by our risk prevention team the order is canceled for security purposes. We apologize for any inconvenience this may cause you and that this purchase didn't go as planned.
If you have any further questions please contact us at stockx.com/contact. Thank you!
I'm on my second business day after buying my ps5(4 days counting the weekend), and what they don't actually tell you is that the wait time is two days for the seller to ship to the middle man that you just paid top dollar, then you get to wait for the middle man to ship it to you. For the top dollar you pay, you could just as easily,(and probably less) get it elsewhere much quicker. I have it three stars, because I was willing to pay the amount, even if it's very similar to a black market loan shark. We'll see how long it takes for Mr. X to deliver, and I'll repost!
Tip for consumers:
Read the review.
Products used:
PS5
The item I received has some flaws and when I contacted stockX they took few days to get back to me with it is authentic and within the standard. I never had Yeezy with similar defects. When I sent them another email I said the same thing and if I don't like it I can sell it.
Tip for consumers:
What accessories comes with the item.
Products used:
Adidas Yeezy boost 350 Mono Ice
Ordered a shirt and it took over 2 weeks to deliver. StockX procedures states to allow 1-2 days for verification and it took more than 7 days to verify my product. I asked for a refund and they said they couldn't give me my money! Horrible business
Products used:
Tshirt
We are terribly sorry to learn about your experience. We would be happy to look further into the processing of your purchase. Please reach us at StockX.com/contact so that we can look into your order and account. We look forward to hearing from you!
I was charged a different price from what I bid because a "new customer" discount code that I used (and was accepted) when I made the bid - was not applied when the purchase went through. When I brought it up to customer support, they wouldn't refund my $20, instead they just gave me another discount code for my next purchase...
1. I dont want to make another purchase with them now and 2. Why would I trust that this discount code will work when the last one did not either
Worst customer service ever. Tried to purchase a pair of Jorden 1 for my son, hit buy now for $530.00 and then received an email from stocks saying its now $630.00 and switched my buy now to a bid. No one to call!
* StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It's a scam. They sell you items with signs of wear and when you try to resell them, they flag the items for the exact signs of wear which they ignored the first time round. All the while making money of every transaction. Customer service completely ignores the fact that this is fradulent behaviour.
To all who have been scammed by this fraud: the only way I got my money back was when I escalated it and filed a complaint with the NY Attorney General. I experienced the same "lost package" and "you have to file a police report" and customer non-service runaround bull$#*!. There is NO DOUBT in my mind that this company is a complete SCAM. If you have experienced issues, believe me, the only way to get resolution is to file with your state's Attorney General Consumer Fraud division. Most states have an online form that is easy to complete. DO IT! It will take time, but is truly the only way to get a refund.
I bought a off white Mona Lisa tee shirt whit the off white arrow in the back and the seller sent another version of it whit out the logo in the back Is ridiculous hoe they missed that how did that even passed verification they don't really check the stuff
Hello, we would like to apologize for the inconvenience you have experienced with StockX. We appreciate your feedback. It will allow us to resolve any issues that occur and help us to improve our services.
Please contact us at StockX.com/contact for more information. We take customer satisfaction seriously and are glad to hear from you.
Thank you,
StockX
I ordered one pair of sneakers from StockX, as the shoe my son wanted was sold out on the Converse website. On my account it showed two orders with different order numbers. As soon as I saw this I immediately reached out to rectify the situation because I only ordered ONE PAIR of shoes. The response that I received from StockX was that they were too busy experiencing heavy volume. So, I checked my bank account and sure enough I was charged for that extra order number that I did not place totaling $361.50! While I can't post a photo of my bank statement, I am attaching a copy of order confirmation ordering one pair of shoes.
Products used:
Shoes
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
StockX is an online marketplace and clothing reseller, primarily of sneakers. Since November 2020, it has also opened up to electronic products such as game consoles, smartphones and computer hardware. The Detroit-based company was founded by Dan Gilbert, Josh Luber, Greg Schwartz, and Chris Kaufman in 2015–2016. StockX has more than 800 employees in Downtown Detroit. StockX currently has international offices in London, UK, in Eindhoven, the Netherlands, and has authentication facilities in Detroit's Corktown neighborhood, Moonachie, NJ, and Tempe, AZ.
Hello Christopher, we are sorry that you were unable to receive your recent purchase from StockX. After further reviewing your account and the order, we were unable to see any communication to us in regards to not receiving the item when it was delivered on 01/15/2022. We do request for all users to reach out directly to StockX within 3 business days of delivery and not receiving items so we can provide a faster resolution as stated in the terms and conditions via chat or email. Please note we are available live chat Monday - Friday 9 a.m. - 9 p.m. ET, Saturday - Sunday 10 a.m. - 6 p.m. ET. And email 24 hours a day. https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back
Due to being a third-party company and being in the middle between sellers and buyers, there are certain protocols that we have to follow. In addition, we do not deliver our own packages. We do outsource carriers such as DHL, UPS, & TForce to do so. With that, there are things that are currently in place by not only us but by the carriers as well in order to make a claim on items marked delivered but not received, damaged items, or empty packages. We offer the policy on this directly on the website under the FAQs to help answer any questions and how to proceed. https://stockx.com/help/articles/What-happens-if-my-item-gets-lost-or-damaged-while-buying-or-selling-on-StockX. As we did not receive any communication regarding this issue, we are unable to provide further assistance. We would advise reaching out to your neighbors to see if the item was accidentally delivered to their home by mistake. We appreciate your patience and understanding in this matter and we do apologize for any inconvenience caused.