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    StockX

StockX

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Overview

StockX has a rating of 2.6 stars from 2,460 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about StockX most frequently mention customer service, credit card, and phone number problems. StockX ranks 15th among Shoes sites.

  • Service
    396
  • Value
    307
  • Shipping
    301
  • Returns
    248
  • Quality
    312

This company does not typically respond to reviews

Positive reviews (last 12 months): 31.4%
Positive
16
Neutral
0
Negative
35
View ratings trends
484
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How would you rate StockX?
Top Positive Review

“I recently bought shoes in this store and was very pleased with the service and quality of the goods”

Leo D.
6/24/24

I recently bought shoes in this store and was very pleased with the service and quality of the goods. The shoes are comfortable, stylish and match the description. I will definitely buy here again!

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Top Critical Review

“Charges are sketchy!”

Michelle W.
9/29/24

I believe the StockX receipt in pic one was kept under a certain dollar value so they can charge me for the duty fee and pocket it. Because pic 1 was what I expected to pay, pic 2 is what I actually paid. Explain that

See critical reviews

Reviews (2,460)

Rating

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Reviews that mention popular keywords

customer service (237) delivery time (20)
Thumbnail of user alexa554
California
1 review
12 helpful votes
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April 12th, 2020

They litteraly sell counterfeit shoes, I prove them clearly that the shoes I received are fake, their answer is: you can relist them on our website, they make money when you and when you sell, they don't solved the problem, they just move it to another client

Thumbnail of user financingprofessionals
Illinois
1 review
0 helpful votes
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November 23rd, 2023

First sender the condition of shoe was not new as purchased but used so stockx sent them back and found another seller. 2nd seller stockx had issue with seller and delivery misscomunication. Shoes never came and Stockx didnt say antying to me and just cancelled my order. Said they were sorry after I was in communication with them. They gave me $20 for my 45 day ordeal. I ordered the shoes again subjected to higher prices. Again, stockx took my money...app said waiting on first seller to ship shoes. Im on day 8 and stockx just cancelled my order again without explanation. Horrible business practices. Also, Everytime they cancel my order they delete it from my history/profile as if it never occurred. Do Not recommend.

Tip for consumers:
First sender the condition of shoe was not new as purchased but used so stockx sent them back and found another seller. 2nd seller stockx had issue with seller and delivery misscomunication. Shoes never came and Stockx didnt say antying to me and just cancelled my order. Said they were sorry after I was in communication with them. They gave me $20 for my 45 day ordeal. I ordered the shoes again subjected to higher prices. Again, stockx took my money...app said waiting on first seller to ship sho

Products used:
Jordan 1

* StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user josephf622
Michigan
1 review
0 helpful votes
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October 26th, 2020

So I order the Oregon ducks 5 that recently came out for 300 dollars so when I got the shoes they already had creases in them so somebody took them off they're feet an sent them to me like how you miss that when yall authenticate them

Thumbnail of user dbanchell
California
1 review
0 helpful votes
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January 17th, 2024

For Christmas I bought Nike Jordon 1's for my son. The purchase on Stockx cost $127.
My son in his excitement on Christmas Day took the tag off and wore them to his friend's house to show them off.
My son came back an hour later and pointed out that the shoes were counterfeit. And indeed they were. I did not ever think shoes could be counterfeit but these clearly were right down to the Nike check symbol cheaply attached to the side of the shoes.
I immediately contacted Stockx and Stockx told me because the tag was taken off and the shoes worn, they were mine, no return.
What? Were they planning to resale these shoes? I tried for weeks to get them to accept a return and even sent the shoes back so they could see for themselves how cheaply these shoes were made and how they were clearly not Nikes.
No go. My problem I was told. And my loss of $127.
It was my one and only Christmas present to my son. My son cried for a week. Horrific experience. You would have to be nuts to buy from this company considering how heartless and cold they are to the customer and how their bottom line is more important than humanity or compassion. And on to do this to my family on Christmas.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user tylera137
Stock X. – StockX Rep

Hi Douglas,

We are so sorry to hear about the negative experience that you and your son experienced with your purchase. Unfortunately, we have a policy that prevents us from reviewing an item after the hangtag has been removed from the item and/or the item has been worn. This is highlighted in our Buyer Promise FAQ article here: https://stockx.com/help/articles/What-is-the-StockX-Buyer-Promise

We wish there were more we could have done to assist you, but we appreciate your understanding. Thank you.

Thumbnail of user williamk925
Oregon
1 review
0 helpful votes
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October 17th, 2020

Can't help me get my address in the system to buy or sell anything AND won't pay me my money. Support takes a week to get back to you via email, no phone number. And after telling me to troubleshoot my own account, they told me to give up? WTF? That's not an option!

Thumbnail of user jayl540
New York
1 review
0 helpful votes
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May 14th, 2021
Verified purchase

My daughter really wanted the show. The sneaker us dubbed brand new never worn. When I received the product and gave it to her to try on she stated the creases in both shoes, glue looking out of place in the stitching and the original sales price in the shoe with the black piece in the shoe when the shoe is the display model. So my daughter received the worn out display model and StockX verification team didn't pick up on that. My daughter was upset and does not want the shoes. Money lost

Thumbnail of user jeremys684
Illinois
1 review
0 helpful votes
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July 19th, 2021

I'm pissed! I recently sold a pair of DS Steve Harrington Air Force Ones on StockX and they said the shoes didn't pass verification because the mid soles were 2 different colors. THE SHOES ARE MADE THAT WAY! The sad part is I purchased the shoes from StockX just a year earlier. The damn green QR code with the verification was still attached to the shoe, makes no sense! They had the nerve to not pass them and charge me a $15 fee. I reached out to customer service several times and they only sent me an automated message literally not answering none of my questions. That was a $700 mistake on their end and I'm yet to get an explanation or a refund on my measly $15 dollars. Horrible customer service and even worse authenticators!

Tip for consumers:
Be cautious

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user elliotr15
Canada
2 reviews
6 helpful votes
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January 16th, 2018

I sent in a comment to the customer service department and got some snarky response from DUSTIN. He didnt read my email obviously and sent some email which was composed by a four year old. Boooooooo. Site is cool. But wont buy anything cause you cant trust customer service

Thumbnail of user michaelp3552
Canada
1 review
0 helpful votes
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August 1st, 2021
Verified purchase

Hey guys-as a frequent buyer and seller. I have to say, I'm not happy with the condition of my yeezy 700 Enflame amber. The box was damaged, bent in, and looked like it wasn't delivered with care.
And it concerns me to be honest-as I've spent a lot money with you guys. Have rules, regulations and standards dropped?
Looking forward to a response please.

Thumbnail of user kayystackssw
New Jersey
1 review
0 helpful votes
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November 11th, 2022
Verified purchase

It was okay, Item as ordered nothing wrong with it. Was legit- downside is that I couldn't return and if i resold I'd lose money because item was too big. Because of the risk of losing money or not being able to return it

Thumbnail of user davidk1949
New York
1 review
1 helpful vote
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December 2nd, 2020

I bought a ps5 from them and messaged them multiple times that they haven't shipped it yet but they promised me it was still coming by December 2nd. I was even told to not message so much. And now they found out they forgot to ship it and it will take much longer. I am going to fight the charges and ask for either a full refund or ask for my money back on their ridiuclous price for services price. I hope they go out of business soon and someone better steps in.

Thumbnail of user justins1226
Delaware
1 review
0 helpful votes
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September 28th, 2022

Your company is BS this is the second time I tried to order off this janky website and both times I never received my packages. Had to go through the bank to get refunded. Cause this $#*! company can't do their only job and deliver stuff. Will never waste my money on this BS website, I hope only people follow, cause I know I'm not the only one who hasn't received a package from this $#*! company.

Thumbnail of user akuap2
Stock X. – StockX Rep

Hello Justin,

Thank you for the feedback!

Our orders take 7-12 business days to complete which could be why you have yet to see your order. If the order was marked as delivered but you do not see it this is a carrier issue and you need to reach out to us within 3 days of the order being marked as delivered to get a claim started. There could be many reasons an order is delayed or canceled, so please reach out to us at stockx.com/contact to get assistance with your order issue.

Thank you

Thumbnail of user jaydes6
New York
1 review
1 helpful vote
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April 2nd, 2022

Horrible "real" fake shoes as in from a distance they look real and good but not worth the money of real ones if they are fake. Also ordered yeezy shoes and received a freaking hoodie instead thats not even my size. Very upset and they dont even have a customer service line only stupid live chat which doesn't help anything! Utterly ridiculous and shouldn't be as popular as it is, waste of money.

Thumbnail of user brionnaf
Stock X. – StockX Rep

Hey Jayde, We are very sorry to hear this. Please reach out to our support team via stockx.com/contact, providing pictures of your concerns and of the QR tag still attached and they will be happy to look further into this. Thank you.

Thumbnail of user omarm84
Texas
1 review
3 helpful votes
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September 27th, 2019

Terrible communication. The shoes I ordered were not delivered by UPS. That was a UPS issue that ended up with them returning to sender and delivering them back to stockx. There's no phone number for stockx so you have to email. I keep emailing them asking if the are going to resend the shoes that I already paid for. I have yet to receive a response. I spent $316 and I have no shoes.

Thumbnail of user olgaa130
Illinois
2 reviews
0 helpful votes
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April 15th, 2023

Sent a product with stains on the surface of the sneaker and a stain on the side of 1 inch. They said that the defect is not significant and gave a discount of $ 20 on the next purchase. I won't buy anything there again. They are common scammers

Thumbnail of user frankc1715
North Carolina
2 reviews
0 helpful votes
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December 1st, 2022
Verified purchase

Ordering with StockX is very simple. My order did arrive on time and was well packaged. I was informed on every step of the order/delivery process. I haven't worn my Travis Scott Cactus Jack Highest Sweatpants Olive yet but will likely wear it before the end of the year with full olive gear and matching J6.

Thumbnail of user shereikar
Virginia
1 review
0 helpful votes
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April 14th, 2021
Verified purchase

I had a great experience and bad experience at the same time! I only ordered 1 pair or shoes and the next day my card was charged again for the same pair of shoes! Couldn't get in touch with anyone to return the shoes and see why my card was charged twice.

Thumbnail of user dannyj76
Virginia
1 review
11 helpful votes
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March 18th, 2020

I bought a pair for my girl. They came and looked good. I later bidded and won on some for me and they failed inspection and my money was refunded... bidded and won on different pair. Those came. And looked good too. Can't say i had a bad experience with stock x.

Thumbnail of user bailliee
GB
1 review
0 helpful votes
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November 8th, 2022
Verified purchase

Was very good and was kept up to date on the order of the status only down side was that the delivery company left the package outside the front door because I wasn't in where it was easily taken but thank duly wasn't (although it was separate company from stack x that delivered it) other than that was very good service from stack x

Thumbnail of user timk399
Netherlands
1 review
0 helpful votes
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October 23rd, 2020

I sold a cap on StockX thats has never been used. They told me it was used so I got it back and needed to pay 12 euros to get it back. When you know it hasn't been used and someone tells you it is with pictures, while you can't see on the pictures it has been used, you show me you have no idee what you are doing so I'm never doing business on StockX again

Thumbnail of user lz216
GB
1 review
1 helpful vote
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January 8th, 2021

It is extremely radiculous unhelpful platform I have ever use!

StockX never deals with my inquiry since raised in Sep and now is Dec and still, no people deal with it. StockX keeps my Yeezy shoes without return it, it is a shame that such a big company provides this extremely poor service.

Tip for consumers:
Never recommend

Products used:
I used the platform to sell one pair but unfortunately I use the wrong shipping number. I contacted StockX just cancel my order and return to me and StockX never return to me.

StockX never deals with my inquiry since raised in Sep and now is Dec and still, no people deal with it. StockX keeps my Yeezy shoes on its own without return it, it is a shame that such a big company provides this extremely poor service and steal customer shoes.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sharmind1
Stock X. – StockX Rep

Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything else we can look into, please contact us at stockx.com/contact. Thanks for your patience!

Thumbnail of user indiao1
Florida
2 reviews
3 helpful votes
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April 2nd, 2022

So I get the email that the shoes were delivered but nothing came. I have a doorbell camera that sends notifications when anyone comes near the door. I got a email saying at 10:43am the package was delivered and nothing was there. Basically I got ripped off and robbed. Thanks stockX!

Tip for consumers:
Don’t even bother unless you want to get robbed

Products used:
Jordan’s

Service
Value
Shipping
Returns
Quality
Thumbnail of user shanikak5
Washington
1 review
0 helpful votes
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June 7th, 2023
Verified purchase

I was sent sneakers that where sent to me damaged,but claimed to have been authentic,how do you approve damage sneakers, then send them to someone paying top price for them it's not right Then to not except the claim I put in about sneakers you sent to me damage is not right.I feel scammed at this put,because you check the sneakers before they are sent out and still sent me damage sneakers

If I could give you 0 stars I would

Reason I chose this business:

I thought you were a good sneakers company

Service
Thumbnail of user nickz207
Stock X. – StockX Rep

Hey Shanika, we're sorry to hear that the item that you received is damaged. Prior to shipping items to you we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item. After reviewing your cases, we see that our team requested further photos from you that havn;t been provided yet. Please continue to follow up with them via your case regarding your concerns.

Thumbnail of user jackb1121
GB
1 review
0 helpful votes
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March 30th, 2021
Verified purchase

After persuading my parents to buy me a pair of Jordans I recommended using StockX. I couldn't be happier! The whole process was amazing. I was kept informed at each stage of the process and I must say, my order arrived a lot quicker than I was expecting! I wouldn't hesitate to order from StockX again and will recommend them to friends and family. Thank you! So happy with my Jordans.

Thumbnail of user arieb21
Georgia
1 review
0 helpful votes
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July 2nd, 2023

For most of y'all who are just getting into sneakers I would not buy from stockX. I bought some shoes from there and I'll tell you ALL of them where FAKE every single pair it's a waste of money trust me. I would recommend GOAT or going in store.

Tip for consumers:
Don’t buy from here

Products used:
None

Thumbnail of user brionnaf
Stock X. – StockX Rep

Hello, We're sorry to hear that you believed the item that you received isn't authentic. Prior to shipping items to you, we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult. Please reach out to our support team via stockx.com/contact, providing pictures of your concerns and of the QR tag still attached and they will be happy to look further into this.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.

We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.

Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.

Business History

StockX is an online marketplace and clothing reseller, primarily of sneakers. Since November 2020, it has also opened up to electronic products such as game consoles, smartphones and computer hardware. The Detroit-based company was founded by Dan Gilbert, Josh Luber, Greg Schwartz, and Chris Kaufman in 2015–2016. StockX has more than 800 employees in Downtown Detroit. StockX currently has international offices in London, UK, in Eindhoven, the Netherlands, and has authentication facilities in Detroit's Corktown neighborhood, Moonachie, NJ, and Tempe, AZ.

Company Representative

Thumbnail of user madlind
Madlin D.
Product Marketing & Customer Experience Specialist
Typically does not respond to reviews

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