- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
StockX has a rating of 2.6 stars from 2,460 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about StockX most frequently mention customer service, credit card, and phone number problems. StockX ranks 15th among Shoes sites.
This company does not typically respond to reviews
I recently bought shoes in this store and was very pleased with the service and quality of the goods. The shoes are comfortable, stylish and match the description. I will definitely buy here again!
I believe the StockX receipt in pic one was kept under a certain dollar value so they can charge me for the duty fee and pocket it. Because pic 1 was what I expected to pay, pic 2 is what I actually paid. Explain that
Absolutely shocked at the appalling 'service' from StockX. They mis-labelled our package and failed to contact me when UPS couldn't deliver. UPS need them to correct the address before they can try to recover the package and deliver but StockX are refusing to do that, or even explain why. My son spent his hard-earned pocket money on a pair of shoes and it looks like they'll just be destroyed at UPS because of StockX's appalling attitude. Can't understand how this company can remain in business. NEVER ORDER FROM THEM!
USED STOCK X THREE TIMES. HAD A PROBLEM EVERY TIME. THE LAST ORDER WAS FOR $1500 BOOTS THAT NEVER CAME! CONTACTED STOCK X VIA EMAIL (NO ONE ANSWERS THE PHONE) SEVEN TIMES WITH NO RESPONSE. HAD TO CALL BANK. USE GOAT!
Tip for consumers:
USE GOAT NOT STOCK X
Products used:
SHOES
I bought suprene sweatshirt - mailed it in on original packaging. They said it was damaged and sent back to me without the packing and With a small stain.
Tip for consumers:
Do not do not sell here
Products used:
Also they charged me 15 for their mistake
Great service, quick turnaround from Stock X. Item was supposed to arrive in 2 weeks and actually arrived in 3-4 days. Very happy with the product as well, PS5 brand new in the box.
No pay out after selling!
They used a wrong email nr for my sons pay out with paypal!
They don't answer email and you can't reach them by phone. So what can you do.?
700 euro lost!
Continuation # 2 below
Reply from StockX
5 minutes ago
Hello Mark, after taking a further look into this order, I do see that we provided you with a full refund on these shoes because there was a delay. Do understand that we never want to cancel and refund an order, as everyone loses when this is done but we would not have been able to fulfill this order without the card. At this time, I am not seeing any recent emails from you. Please reach out via support if you have any additional questions. Thanks!
The incompetence is really alarming. Let me break it down again, I won an auction on 4/5 for a box of basketball cards for $99 not shoes as you people insist. You will notice that If you actually researched my order. Not by reading off the company line to me. My order was canceled for reasons unknown. I know the shipping reason is convenient to tell me. Anyway, that same exact item sold for $224 on 5/5 and $225 on 5/4. Im not questioning the whereabouts of my refund. I know i have received it. I want the item my bid was accepted at on 4/5 as it you continue to broker deals and prosper on both ends (buyer and seller) with the same item my bid was accepted at on 4/5 to this current date. Why was my order automatically canceled, and not fufulled when shipping allowed for it to be shipped if that were the reason? Could it be the seller watched the market of this item before backing out of the accepted agreement? Until then i will give my honest review everyday on as many websites possible in an effort to assist would be customers to beware of stockx shady tactics
I love the fact that Stockx confirms the authenticity of their product. That really takes the stress off purchasing online. With that being said, if it was just a tad bit faster, lol.
Got exactly what I ordered and with very fast shipping and delivery. Shoes are crisp, fresh, and clean. Box was slightly dinged up on the corner though.
My experience getting my Yeezy slides was great! I had gotten them in a week, which is pretty fast timing if you ask me. The slides are also very nice in there color and they are 100% authentic.
No other way of describing this business but 100% fraud. Do not buy/sell here. They will "not sell" your product and instead say it is "unauthentic" when the shoes are clearly 100% dead stock. They will then charge a $15 return fee and then the shoes get "lost during shipping. This website should be taken off the apple store as it is legit a scam. DO NOT DO BUSINESS WITH THESE PEOPLE.
It's hard for me to believe that this site is not a scammer. I had purchased a ps5 through this site with Venmo. The money was taking out of my Venmo but no confirmation of purchase was given. Couple days pass money still out of account no confirmation email so I Reached out to customer service. Can only reach out through email. Hmm. I get a response back requesting a screenshot of it stating a purchased was made to stockx. So I did. Took a hot minute and a couple of more emails before getting an response to being told that the Payment was declined and that it should
Be in my account or contact Venmo and see if there is a possible hold. So I reached out to Venmo and they said it was successfully purchased. This doesn't make since. Stockx customer support is saying it's declined and Venmo is saying it was successful so who do I believe? I want my money or I want the ps5 that I purchased. The fact that I'm already paying more than what the ps5 market value is is ridiculous. Not a trust worthy site at all. What Scammers.
Products used:
None cause they scammed me
Hi, we are so sorry to hear that you experienced an order failure. If your purchase did not go through but you were still charged, we can absolutely assist with a refund. Please reach out to us via email at support@stockx.com! Please know this experience at StockX is not typical and we do everything we can to complete your purchase and fulfill your order, every time.
I just sold them a new never used yoga mat and they said it failed their verification. This company is a joke and a scam never use their service. Order Number: **************.
We are disheartened to learn that you have attempted a sale of an unused yoga mat although it did not pass our verification. We would be happy to engage in an investigation of your sale once you reach out to us at StockX.com/contact for further support. We look forward to hearing from you!
I bought a one piece romance dawn booster box off stock x I resold it on ebay and the person that bought it sent me a picture of the box with digimon cards in it really crazy DO NOT BUY TRADING CARDS OFF STOCK X THE BOX WAS RESEALED CRAZINESS AND THEY WOULDNT GIVE ME MY MONEY BACK OR NOTHING I PERSONALLY WILL NEVER ORDER ANYTHING FROM STOCK X AGAIN
Hey Marc, We can assure you that prior to shipping the item to the buyer, we verify it in-person with our authentication experts who inspect each item to ensure that it meets our deadstock condition standards.Please reach out to our support team via stockx.com/contact, providing pictures of your concerns and of the QR tag still attached and they will be happy to look further into this.
I received my order in time. It was packaged very well. The only thing i will say is that on one of the shoe it had a little piece if the foam missing other than that the shoes looked great.
They said the Xbox series X was shipped and UPS emailed me that it was outside my gate yet when I went outside it wasnt there. I filed a police report and sent the case number to StockX and UPS yet still haven't heard back from StockX or UPS on any of these matters.
Tip for consumers:
Beware it may be a scam idk my package never showed up and I havent recieved a refund I filed a police report and reported to ups and stockx but no reply
Products used:
None my item never showed up and I've been freaking out
Hey Michael, We have sent you a private message to locate your order number and case. We look forward to hearing from you.
My 15yo son accidentally ordered a women's 11.5 instead of a men's and 2 hrs later realized it and stocks refused to allow us to modify the order. Now I'm stuck with 175.00 pair of worthless shoes
Tip for consumers:
Dont
Products used:
Shoes
Hi Barbara, we are sorry to hear this. StockX is not a regular retail store. We are a live global anonymous marketplace. Buyers and sellers are located across the world as are our authentication centers. All purchases are coming from different sellers located in different areas globally and could be going to different authentication centers.
Due to the anonymous nature of our live market, we are unable to offer refunds, exchanges, or swaps of any kind - including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item.
All sneakers listed on the site are in US Men unless stated otherwise, such as (W) (PS) (GS) (TD). This information is listed on our site as well.
Link: https://stockx.com/help/articles/I-dont-know-how-an-item-fits-Can-you-make-a-size-recommendation
If you have any further questions please contact us at stockx.com/contact. Thank you!
Product and everything was fine, but the box was damaged... sucks bc it's a collectors item. Doesn't seem as it was the seller's faul tho, more like stockx's staff or delivery company.
Goods arrived as stated on site, perfectly packaged and delivered promptly as promised. This is my second pair I have bought through this website and would highly recommend
Being using StockX several timed and I will continue to use it in the future. From product to pricing to service and after sale support, they are impeccable,
I think shoe industry is not perfect but I can tell stock x tries to please everyone but unfortunately one can't but they tried. I'm really happy with stockx I'm glad they are around. Thank you!
I LOVE these trainers! I had been struggling to find them in my size but my son told me about Stock X. I put my bid in and when it was accepted the trainers arrived within 2 days. Brilliant!
Recommendation from my son
It's a good and safe website I have made a purchase a lot of times and every time all were good even if seller tried to play with me stockX support team always handle a situation.
Never done this before. Was locked out of my account because the password didn't work on desktop version so I couldn't print my labels. Day of selling reached out, 3 days and 7 emails later still haven't heard from them. Luckly found away to get access and ship my stuff. However, stockx STILL hasn't confirmed on shipment. TERRIBLE CUSTOMER SERVICE
I've ordered from here before my last final order. It's ridiculous that you cannot get someone on the phone and interactions seem very robotic. The first time I had an order and the shoes were warped or possibly worn I had no issue returning them once I sent a picture of all the things they requested.
I ordered Jordan elephant 3s and when I decided to wear them for the first time I felt the thread unraveled on the inside of the toe. I sent and email and all the ridiculous pictures multiple times. One email I received back said that it is a known defect and the person who responded would be upset as a sneaker head as well. They are in Whatever condition Stockx approves they can offer me a $20 credit for my next purchase. Why the hell would I want a credit for my next purchase when a $200 purchase was to no fault of my own defective. After letting them know I should not eat the cost of a defective item the response was we can give you a $20 refund. Every time after I responded to these ridiculous offers it was like I started the request a refund process over.
The lady I was chatting with today online advised that they requested additional information but I never gave it so my case was closed and completely disregarded everything I advised above. This company is trash. No wonder why people use goat or other sites instead. You guys should be ashamed of making a customer deal with defective items and telling them it's a manufactured defect so you guys cannot do anything about it.
If I could give negative stars I would.
Tip for consumers:
Don’t expect much help if you have a problem with your order.
Products used:
Jordan 3
Hi There, we are sorry to hear this.
StockX is not a regular retail store. We are a live global anonymous marketplace. Buyers and sellers are located across the world as are our authentication centers.
Prior to shipping items to you, we verify them in person with our industry experts.
We do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Glue, stitching, and slight paint variances are common in all mass-produced shoes.
Due to being a live marketplace, some items will pass verification despite having some minor defects.
With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult.
Please continue to follow up with them regarding your concerns
Thank you,
StockX
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
StockX is an online marketplace and clothing reseller, primarily of sneakers. Since November 2020, it has also opened up to electronic products such as game consoles, smartphones and computer hardware. The Detroit-based company was founded by Dan Gilbert, Josh Luber, Greg Schwartz, and Chris Kaufman in 2015–2016. StockX has more than 800 employees in Downtown Detroit. StockX currently has international offices in London, UK, in Eindhoven, the Netherlands, and has authentication facilities in Detroit's Corktown neighborhood, Moonachie, NJ, and Tempe, AZ.
Hi Ducj! We are sorry to hear you feel this way about our platform.It is never our intent to make you feel this way. Please reach out to our support team with the issue you are referring to so we can better assist you with this matter. You can contact us directly at StockX.com/contact