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StockX has a rating of 2.6 stars from 2,460 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about StockX most frequently mention customer service, credit card, and phone number problems. StockX ranks 15th among Shoes sites.
This company does not typically respond to reviews
I recently bought shoes in this store and was very pleased with the service and quality of the goods. The shoes are comfortable, stylish and match the description. I will definitely buy here again!
I believe the StockX receipt in pic one was kept under a certain dollar value so they can charge me for the duty fee and pocket it. Because pic 1 was what I expected to pay, pic 2 is what I actually paid. Explain that
This place is a gem for the items I wouldn't have found otherwise. Straightforward bidding and receiving process, quality items, reliable sellers
I saved money to get a new shoes.
I paid 269.91
But it was fake...
They stolen elementary boy's money.
OMG
Products used:
Shoes
Really quick service, came on the 28th of October when it said between 2-9 of November. Shoes are in brilliant condition.
I ordered a vlone hoodie and it arrived cut and damaged. When I trued returning it, I wasn't allowed to because they told me that it was missing its "raw helm" AND THATS WHY U WAS RETURNING IT! I clearly stated that it was cut completely from the bottom of the hoodie and that I received it damaged. You would think they would notice it when authenticating it but they didn't care. I put in a refund requested a second time and explained my situation and got no response. Complete scam and terrible service by "Anie" from Phoenix AZ!
Tip for consumers:
Don’t buy from here. They will give you something useless and ignore any and all of your requests.
Products used:
A Vlone Nav Hoodie
I paid a decent price and the delivery was quicker than I thought. I still have to get them checked to see if they are real. No offense StockX.
I bought yeezys foam runners and they were real and arrived in 4 days. Best site to get sneakers. :)
Tip for consumers:
This site is 100% real
Products used:
shoes
Everything was on point and quick service. This my 3rd time going through Stock X and it's always a pleasure
This order was received and has been sold back and delivered to SX on Wednesday Nov 30th. I am currently waiting on my payout. Thanks!
Donna O.
I still haven't received my shoes I ordered it's stay delivered but I never got them I don't know if anybody took them off my porch but I don't have my order
Got a used pair of black vapor max. After contacting them they said they couldn't do anything about it.
I don’t know
We are sorry to hear that you are not satisfied with your purchase of the Vapor Max sneakers. We can see that your concerns were re-reviewed by our Senior Verification specialists and this item was deemed as deadstock and not eligible for a return. We are sorry for any inconvenience with your dissatisfaction. If you are not pleased with your purchase you do have the option of listing your item back for sale on the platform. If you are in need of further instruction, please reach us at StockX.com/contact. We would be happy to help!
Amazing! Super fast! Couldn't be any happier with how quickly I received my order! They came in amazing condition
Hey Peter, congratulations on your first StockX purchase! We are thrilled to hear you loved your sneakers, and we wish you the best of luck on all future purchases!
Received my order and satisfied Received my order and satisfied Received my order and satisfied Received my order and satisfied Received my order and satisfied
Always had great experiences with stockX. The only problem I see is all the processing fees. But I guess everyone gotta make money.
Great shoes fit and comfortable shoe! I have everything but these are tops. They are supportive and will last you a long time.
Love how I was kept up to date on my order. This was also that fastest I got shoes from an online shop.
From buying to selling, StockX is a very easy and user-friendly experience. The app is detailed but intuitive. It's the best online marketplace.
I received my order in a short amount of time and there were no problems. Great experience and shoes were just as advertised!
Ordering was a piece of cake. Shipping was fast. Best experience I've had with online shopping will definitely be ordering from here again
Got what I ordered. The box came pretty messed up and almost open but the contents inside were still in pretty good condition.
It was a smooth experience, the only downside is the fees add up to make your purchase not as cheap as you think.
I recently sold a LV soft trunk through StockX. After they received it and it went through their authentication process, they deemed it inauthentic. This came as a huge surprise to me, but what really frustrated me was the fact they charged me a penalty fee of 15% of the sale value, which was $480. I write to their customer service team asking for clarification / proof that it is inauthentic and I state that I would like the penalty fee refunded. All they write back is that their authentication team noticed irregularities and that they cannot refund the fee.
So as a possible resolution, I offer to pay for a third party authentication service of their choosing to take a look at the bag to verify it's authenticity. I also note in my response to them that I have the original receipt from the store and would also like pictures to proving the irregularities that their authenticators are claiming they saw. They basically sent me the same response as before, stating that they won't refund the fee and that they are doing me a favor by not suspending my account. This is crazy to me, since the resolution I proposed would be on my dime and would not cost them anything.
It's also worth noting I've bought and sold many items through them before, and all of the items I have sold prior to this passed authentication. You would think, given my honest history, that they would be willing to work with me on this issue. Nope. I guess they would rather have their $480.
Since they are unwilling to work with me, I will be filing a claim on the charge through my credit card company and if that doesn't work I will take the issue to small claims court. I am not accepting a $480 penalty fee (even if it ends up costing me more) on a bag that I know, and can prove, is authentic.
Hi Jason, we are sorry to hear this. As mentioned in our FAQs and terms sellers are subject to a penalty fee for failure to complete a sell and/or for failed verification. However, we are more than happy to review your account and this case. We just sent you a private message so that we can locate your inquiry with support ASAP. Thank you for your patience, we appreciate it!
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
StockX is an online marketplace and clothing reseller, primarily of sneakers. Since November 2020, it has also opened up to electronic products such as game consoles, smartphones and computer hardware. The Detroit-based company was founded by Dan Gilbert, Josh Luber, Greg Schwartz, and Chris Kaufman in 2015–2016. StockX has more than 800 employees in Downtown Detroit. StockX currently has international offices in London, UK, in Eindhoven, the Netherlands, and has authentication facilities in Detroit's Corktown neighborhood, Moonachie, NJ, and Tempe, AZ.
Hey there, we're sorry to hear that you believed the item that you received isn't authentic. We can assure you that prior to shipping the item to the buyer, we verify it in-person with our authentication experts who inspect each item to ensure that it meets our deadstock condition standards. With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult. So we can re-review your item, please visit our Help Page and create an inquiry: https://stockx.com/help/contact/buyer-promise. We'll be more than happy to provide additional support. We appreciate your patience.