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StockX has a rating of 2.6 stars from 2,460 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about StockX most frequently mention customer service, credit card, and phone number problems. StockX ranks 15th among Shoes sites.
This company does not typically respond to reviews
I recently bought shoes in this store and was very pleased with the service and quality of the goods. The shoes are comfortable, stylish and match the description. I will definitely buy here again!
I believe the StockX receipt in pic one was kept under a certain dollar value so they can charge me for the duty fee and pocket it. Because pic 1 was what I expected to pay, pic 2 is what I actually paid. Explain that
The customer service is severely lacking: extremely delayed responses, my first inquiry submission was never even replied to, I had to write to them twice! They do not fully answer your questions and divert blame back onto the customer.
They grossly overcharge for shipping and then use a shipping service that will charge you again almost double what you initially paid!
Their website is deceptive: they list CAD as prices yet actually it's USD and they surprise you with the exchange rate on your credit card statement.
There are so many issues ordering through this website that I will NEVER order here again.
AND my order took TWO MONTHS to arrive!
Canadians, do NOT trust STOCKX!
Tip for consumers:
Beware of overcharge fees
Products used:
An IVY PARK Drop 1 beanie
Sold my brother a fake pair of the above mentioned shoes. I mean fake as hell. Only remedy they have for the situation is for me to re-sale on their site.
* StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I bought a pair of sneakers (I paid for them £450) and after two months their soles were completely destroyed, I contacted the company and all they offered me was a $30 voucher.
Very disappointed
Products used:
Shoes
I am a seller on Stockx, never had problems. Sold about 200 items on Stockx. Now i sold a very rare item, i dropped it at the upspost office and followed it true the ups tracking, it says delivered. Now stockx says item never arrived, label has been compromised. They cant do anything for me, so i called ups and have been to the ups drop store and the said to me that Stockx has to contact UPS and let them do a investigation, i cant start an investigation myself because i am not the buyer of the send label. But STockX is doesnt not react on my emails! This is the worst customer service ever. They took a lot of money from me when selling items and now somethings goes wrong they stick there heads in the sand and ignore me. I will never buy or sell anything anymore on STockx and i will get this solved. I think someboy stole my item at stockx! They also removed the tracking of the order, really dirty.
Tip for consumers:
NEVER BUY OR SELL ON STOCKX
Products used:
I hate stockx
I purchased a pair of Air 90's from StockX thinking that StockX would make sure I got a decent pair... More fool ME!
I've attached the same pictures I sent to StockX on the 24/09/20, asking them why they have sent me such a poor quality pair of trainers and I'm still waiting for a response. I understand on the Covid BS, not you cannot tell me that someone actually checked these trainers. I paid over 25% more than the retail price for them and they look like a dogs dinner. THANKS STOCKX for not doing your job!
I've never tried StockX's competitor GOAT, but now I'm going too.
Tip for consumers:
USE THEM AT YOUR OWN RISK.
I ordered and paid 2 weeks ago. I haven't heard anything yet! This will be my last time purchasing from Stockx! Glad i Did it via PayPal so I can recoup my funds that way
Hi, we always strive to complete orders within our estimated timeframe of 7-12 business days, though that is subject to delays depending on volume. You should be receiving status updates to your email, but we are always available to provide an update for you via livechat or email! Please reach out to us at support@stockx.com so we can assist with your order.
I ordered an off-white sneakers us Women size 8 and when I received and tried it it was big!
So I did my research and realised they sent me the wrong size and also they verified that wrong size and shipped it to me!
On the description it says US women size 8 but the off-white is based in european size not the us size
I thought they convert the european size to us size and put it in that description
So I contacted them couple of times and they denied to make a return for me!
I contacted my bank and tried to dispute hopefully it will be dispute and I can get my money back….
This happened to all my friends as well
Please buy from other leged websites like goat,farfetch,ssende and many more
They keep telling you we do not have inventory so you have to resell your item through our website that way they get their commission out of your sell and you will receive less money as you paid!
Products used:
Sneakers
Hey Lana, We are sorry to hear your purchase didn't go as smoothly as anticipated. We are sorry to hear your purchase wasn't a good fit for you. Since StockX is a live marketplace and not a retail store, we do not have inventory to do an exchange.
The good news is you can always resell with us if you no longer want your item. This also allows you the opportunity to turn over a greater profit than what you had originally purchased the item for as well!
Thank you.
Paid asking price for a pair of foamposite "swoosh all over" and received them in about 10 days. Open box and shoes are in new condition. Not a thing wrong with them. Shoe box was in good condition. Was worried about them because of all the bad reviews. I guess im one of the lucky ones. Thanks stockX and thanks to FedX.
It is my first ordering from this site but Zi was appreciative of the status updates I automatically received. I then made 4 more orders and anxiously awaiting delivery.
My grandson told me where to buy the shoes he wanted
Really bad 'customer service'. I bought a pair of Nike AF1's and they have all kinds of factory defaults and the sneakers look worn. They really look 'factory second' / B-grade. All kinds of glue stains, imperfections and deformations. And I paid a lot of money for it. I already contacted the 'customer service' on 6-6-2020 (same day of delivery) and they asked me to send pictures so that they can investigate why these passed the 'quality' control. After that: NOTHING, complete silence, they do not even respond to reminders. Really bad that they treat longtime customers like this and let them hanging in the cold with a pair they can't wear and CAN'T sell. I will NEVER EVER use StockX again and I will advice everyone also not to use StockX anymore. They will f*** you over and they will not take responsibility for it. SPREAD THE WORD! Order number: **************
No customer service at all, they don't take returns or exchanges so that way you need to sell the item you can't return and of course you need to pay fees for that, that way the just make more and more money, they don't even answer the BBB complaints, buyers stay away of this place, just go to goat.
You think you can make a quick sale. Payouts should be instant after verification. You will be told you need to verify something new every 3-5 days. I opened my profile and filled out everything to the T. Made a sale for $684 that pays out $591. My package shipped and they got it 2 days later. The following day it was verified and said payout pending. 5 days later I contact them who tell me I need to verify my payout and they will send an email. First off I had an active payout from the beginning and never was prompted to verify anything. So after that they said I'm supposed to be paid in 3-5 business days again after choosing PayPal payout which is instant. Then I said I'll just cancel the order because I sold for hundred cheaper just to find an emergency. They said I can't cancel as the payout has been processed. That ain't the case considering I'm not paid and PayPal is instant payout. You're better off taking less money on Facebook marketplace or Craigslist or apps like Mercari and eBay then selling an item here and not getting paid for it. You've been warned.
Tip for consumers:
They turned a first selling experience into a last 1. As a streamer with a big following I could have brought a ton of business via free promotion but I’ll definitely tell my followers to go elsewhere after this. They won’t take phone calls so good luck holding a convo with somebody.
Products used:
Sold shoes, never got paid. Getting the run around
* StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
This was my first purchase with them. Customer service was amazing! They updated me throughout the process and shipping was quick. Highly recommend and will be purchasing here again.
Quick and easy! Very understanding and helpful
My son recommended them
Box came correct as did shoes. Care was used packing these and it showed. People can say whatever I respect and know this company is hardline about authenticity now so I am a yea..
App was legit. Much easier to use than competitors
Quick and efficient, no issue on my end what so ever. Process buying it was easy, didn't take long at all, will definitely buy again on the website, well done team.
Variety of different products to choose from.
I have a good experience with StockX. The only two times where I had a problem was mainly with the shipping services. The first time it was mainly my fault because of the address I sent it to. But recently I was thrown off by the shipping service they used. I never heard of TForce before and already I had a bad experience with them. I did receive my package but I asked StockX to please see if they can only ship my packages with either USPS, UPS, Fedex, or Dhl.
I never received my package and the
I never received my package and the "customer service support" was awful, they blamed me from their mistake (wrong shipping address), I sent all the evidence they need it and they continued arguing. At the end I am filling a full refund via Paypal (a company I can trust) but I will never recommend buying from stockX to anyone...
Ordered shoes end of May and still haven't received as birthday gift last week. No communication on delays or help with auto robot responses on app...
Work for the FOC and have tried to eat our own dog food but overall disappointed in experience.
Hey Britten, while we appreciate your feedback, we are sorry to hear your experience was disappointing. We reviewed your order and can confirm we have not received any inquiries from you regarding your order status. After further review, this order was confirmed on May 30th and it was delivered earlier than our estimated 7-12 business day delivery timeframe on June 4th. Therefore I can confirm no delays transpired with this order. I apologize for any confusion or inconvenience caused to you regarding this order. Please feel free to contact us via our live chat or email at stockx.com/contact. As we have live support team who are happy to assist you with any concerns you have. Thank you!
They wont let me cancel an order someone else placed using my account
Word of advice: if you have any issues with stockx, dont waste any time just report your card stolen to your bank!
Hey Michael, We are so sorry to hear you are dealing with a fraudulent transaction on your account! We want to assure you we take account information and security seriously as it is one of our top priorities! We promise we won't hold you accountable for any purchase we deem as fraud. We always recommend reaching out to us directly at stockx.com/contact so we can investigate this fraudulent purchase further.
Best,
StockX
The experience was great. The shoes came earlier than expected and in excellent condition.
Stock X tag of authenticity as well.
I appreciate it. Thank you.
Products take forever to come, they have a poor return policy, their customer service team is not cooperative and the products on here are more expensive than an actual verified store.
Tip for consumers:
Don't use the website
Products used:
none
We are sorry to hear that you had any delays with your recent purchase. StockX strives to complete all orders within 7-12 business days, (that doesn’t include weekends or holidays). Shipping times vary depending on how quickly the seller sends the item to us to be authenticated and the location of the facility to the buyer. If you have any specific questions please reach us at StockX.com/contact for further assistance. We would be happy to properly help you.
I have purchased $300 dunks and received an empty box. I've tried contacting someone on the website and just keep going in circles but not getting any help. Huge frauds!
Tip for consumers:
They were scammers
Products used:
Couldn’t use any products since my box is empty
Hey Beatrice, We are sorry to hear your purchase didn't go as smoothly as anticipated.
Prior to shipping items to you, we verify them in person with our industry experts. Please keep in mind we do not have control over what happens to the item once it leaves the StockX facility. Rest assured we are definitely willing to take a closer look.
Please know it is never our intention to leave any issue unresolved. In order to do that, I’m sending you this guide for you to properly fill in the form, and please use legible handwriting.
BOX 1: Type in your full first and last name.
BOX 2: Type in the state you live in.(No Abbreviations)
BOX 3: Write in the shipping address where the package was to be delivered including ZIP code.
BOX 4: Type in the date the tracking information shows your item was delivered in the following format: MM/DD/YYYY
BOX 5: Type in the name of the shipping carrier StockX used to ship your item to you.
BOX 6: Type in today’s date in the following format: MM/DD/YYYY
BOX 7: Type in your full first and last name.
And lastly, please remember that this document must have your actual signature at the end, so you can either print it, fill it out, and then take a picture, or sign it digitally (with your computer's mouse or phone's touchscreen for example).
Link: https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back
Please reach out to our support team via stockx.com/contact with the following information and they will be more than happy to assist you.
Thank you!
I love when you spot fakes and all is returned but that should lock me into another sale immediately for less Delays and ease of use from seller to purchaser
Only place to find kids sizes for limited shoes
Whole family has the pack
Shoes arrived in perfect condition and on time. Box had small dent but nothing to be worried about. Also included protective covering to keep package sage.
Know how much you're actually making after shipping, taxes, and fees they take out. It's usually $20-35 less than the listing price you put up. I have no idea how people make that much money off it.
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
StockX is an online marketplace and clothing reseller, primarily of sneakers. Since November 2020, it has also opened up to electronic products such as game consoles, smartphones and computer hardware. The Detroit-based company was founded by Dan Gilbert, Josh Luber, Greg Schwartz, and Chris Kaufman in 2015–2016. StockX has more than 800 employees in Downtown Detroit. StockX currently has international offices in London, UK, in Eindhoven, the Netherlands, and has authentication facilities in Detroit's Corktown neighborhood, Moonachie, NJ, and Tempe, AZ.
Hey Irina, We are sorry you feel that way. We have stringent authentication standards where we would never send an item to a Buyer that we did not deem as passable.
Prior to shipping items to you, we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult.
Please note we do require that buyers reach out within 3 days of their item being delivered and unworn so we can move forward with any Claim investigation. Please reach out to our support team via stockx.com/contact and they will be more than happy to assist you.
Thanks