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StockX has a rating of 2.6 stars from 2,460 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about StockX most frequently mention customer service, credit card, and phone number problems. StockX ranks 15th among Shoes sites.
This company does not typically respond to reviews
I recently bought shoes in this store and was very pleased with the service and quality of the goods. The shoes are comfortable, stylish and match the description. I will definitely buy here again!
I believe the StockX receipt in pic one was kept under a certain dollar value so they can charge me for the duty fee and pocket it. Because pic 1 was what I expected to pay, pic 2 is what I actually paid. Explain that
Came earlier than I expected as well as verified that they were authentic which was an additional plus. Great communication, would love to shop again & maybe partner in the future
Yellowish OXIDIZED soles on white nike air force ones. No return policy. Basically sent me garbage & took my money no returns or exchanges. F*** stock x
Fake at worst, faulty at best $175 Aud (delivered) Nike Lebron 18 Dunkman.
Middle air bubble in the tounge of both shoes disintegrated on first wear leaving a hole in tounge of both shoes.
Normal = faulty product, return for full refund.
StockX = send multiple emails and photos, wait a week, get told, because the stockx quality tag has been removed and shoes have worn the authenticators final judgment (which is completely outside of local consumer law) is that no return or refund is possible and you can have a $20 discount voucher towards a future purchase.
Why would you think I would EVER make another purchase through StockX.
Be warned people... from my experience they're theives!
Tip for consumers:
Know how find somewhere else to purchase. Cannot recommend StockX
Products used:
Shoes
Said there was no transaction meanwhile I got screenshot of everything. Hotnkshop.com then to Stockx site after I purchased them. Want refund. Scammers
Tip for consumers:
scammers no product sent treat you liKe crap. They have no knowledge. Excuses
Products used:
I never got my Jordan x Travis Scott shoes I paid for
Hey Daniel, We are sorry to hear your purchase didn't go as smoothly as anticipated.
Please note we do require that buyers reach out within 3 days of their item being marked as delivered so we can move forward with a Claim investigation.
If you are able to provide me any evidence to show me you have reached out within 3 days of when your item was marked as delivered we can potentially proceed forward with opening a claim for you.
Please reach out to our support team via stockx.com/contact with the following information.
Thank you!
"""""#""*"""Fashion nova toll-free number 9734. 175. 228.../////... 7765. 891. 155. Any time problem solve all card issued" anytime "problem" solve""" card payment""""
Tip for consumers:
““"""#""*"""Fashion nova toll-free number 9734.175.228.../////...7765.891.155 .any time problem solve all card issued" anytime "problem" solve""" card payment""””
Products used:
““"""#""*"""Fashion nova toll-free number 9734.175.228.../////...7765.891.155 .any time problem solve all card issued" anytime "problem" solve""" card payment""””
Sold a DS pair Chunky Dunks to them never have I put them out of the box before, they refused my sell because of some stitching on the tongue which is obviously a factory flaw, yo you guys sended me shoes before that where nowhere in a DS condition, $#*!ed up boxes ripped up lace bags etc... absolut joke! Sold over 18k worth of inventory to them but never again! As well they don‘t ship your stuff back in time as they clearly give a $#*! about customer values and service! Will never sell or buy any stuff there, as there are other marketplaces that know thier stuff...
My shoe popped on the third day of having them
I'm thinking they were already like that but just covering up because I only wore them going to the shop
* StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Jay, We'll look into this issue for you. We just sent you a private message so that we can locate your inquiry with support ASAP. Thank you for your patience, we appreciate it!
For whatever you buy a shoe for Sports or not. Everyone knows the natural wear and tear of a shoe in your particular sport or field. I got a pair of Stadium Kobe for $500 & in 6 weeks the rubber was detaching from the sole. (No outside play at all) My kid has basketball shoes that last 8 months to a year. Stock X has put the perfect system in place to Assume no liability or give any real customer service. I WILL NEVER BUY FROM THEM AGAIN. ONLY PURCHASE WHERE THEY HAVE WARRANTYS FOR THE PRODUCTS THEY SELL. STOCK X is a RIP OFF!
Tip for consumers:
Don’t buy from here. Only buy where they assume liability for defective products that might split or bust only after a few wears. Stock X has put everything in place to sell a product and assume no liability and no real customer service.
Products used:
Shoes
Hey Steven, We'll look into this issue for you. We just sent you a private message so that we can locate your inquiry with support ASAP. Thank you for your patience, we appreciate it!
Besides the absurd fees for selling/buying, I ordered a pair of shoes last week that said they got delivered. Never received the item, reached out to stockx who said they wont do anything unless I file a police report. Now we have package lockers, packages CAN NOT get stolen. Its impossible. But they insisted several times they wont help me until I file a report. I stated mulitple times its not stolen its probably in a facility somehwere and you guys have all the backend info! After over an hour of digging I figured out UPS (they normally use DHL and support wouldnt tell me who shipped it) left a 'note to pick up' slip at concierge and never notified me so the shoes are fine, just sitting in a storage facility down the road from me. The customer service aspect was abysmal. Just stonewalled my requests for info after paying $300 for shoes and absurd fees. I will never, ever use them again and I suggest you do the same
Very happy with response and speed of delivery of item, tried everywhere to get this for a Christmas gift for my son, so now it's here major brownie points
Extremely disappointed, this was my first experience with StockX and I had never heard great things prior but was desperate for the new console. Upon spending over $350 of retail price they also charged $100 for shipping and had, in a statement on their site, that their shipping "is fast and reliable a 5-7 day guarantee" which I had hoped was true seeing that they charged me $100 for it.
However, weeks go by and I find out "oh sorry we didn't notify you but the original seller didn't send your console, we will get you another seller." After doing that I am now almost 30 days from the day I purchased and have no information, not on "my account" on their site nor from emails on the whereabouts of my console.
Just check reviews everyone. This is a scam. They claim they have "customer service" but I'm out close to a grand because I trusted a site that isn't legit and doesn't care as long as they have their money. Pandemic or not, other companies and businesses have notified their customers of shipping standards which I can empathize and be understanding of. However, There is no excuse for lying to your customers and over charging for services you cannot follow through on.
I payed for shoe 6/7/2019 all of a sudden they ship today. 6/11/2019 my shoe was sent out that's 3 days later at the least. That is pass the 2 day minimum. So I feel this is an inconvenience to me
StockX has been holding my payment for a month now. They are using the excuse of the pandemic to slow everything down but they just want to hold your payments and virtually inflate their treasury.
SCAMX! I ordered a pair of $1500 shoes from stockx. I waited 38 days for my shoes to arrive with no word from stockx on the progress of my order. I had to reach out to them to see when my shoes would be arriving and they replied to me that "on further review of your order, we had to cancel it" they also told me that they could have linked me with a new seller at no additional cost to me if the order wasn't canceled (its been over a month since I ordered the shoes so they now cost $800 more than they did when I ordered them). I had specifically wrote that I didn't want to cancel the order, I was simply checking on the progress of my shoes. I have now sent several emails to their customer service email and they are refusing to help me and fix their mistake.
The site is not practical. I placed an order on a pair of Nike for my son, and it didn't give me a confirmation but took me back to the shoe listing, so I clicked on it again, same thing happened. I decided to go to my purchase history to check, turns out I ordered them twice! I tried emailing or find a contact anything, email, phone number, NOTHING! Apparently, this site accepts NO returns, NO cancellation and you CAN'T reach anyone to resolve the matter. Now I am stuck with 2 pairs of the same shoe and spent $300! BE CAREFUL ORDERING ON IT!
I ordered a women's size 6.5 sneaker, they sent me a size 8 and they would not return it. I spent over 2 hours navigating their site and trying to upload pictures for a mistake they made. To no avail, they wouldn't return them. I will never order from this site.
Tip for consumers:
Do not order…not that much cheaper than buying it in the stores. I could’ve paid $10 more bought them from Nordstroms and been able to return them if I had a problem.
Products used:
I ordered sneakers, but they sent the wrong size.
Hey Wendy, we truly do apologize for any inconvenience this has caused you.
StockX is not a regular retail store. We are a live global anonymous (resale) marketplace. Buyers and sellers are located across the world as are our authentication centers. Due to the anonymous nature of our live market, we are unable to offer refunds, exchanges, or swaps of any kind - including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item.
Prior to shipping items to you we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item. Please reach out to our support team, stockx.com/contact, with the following information and they will be more than happy to assist you.
- 360 photos of the item with the QR tag still attached ( top, bottom, sides, front, back, etc)
- photo of the QR code itself
- photos of your concern
Link: https://stockx.com/help/articles/How-do-I-contact-customer-service-and-when-can-I-expect-to-hear-back
Thank you!
Their server is absolutely not secure. I just had to cancel all three of my cards (2 credit and 1 debit) because some jerk in California hacked into my account and attempted to make 4 separate MULTI HUNDRED DOLLAR BIDS through Paypal. I haven't used StockX in 3 years yet somehow you can still checkout with my Paypal (through multiple password changes since then) without having to re-login! That's right! I never used StockX to actually make a purchase but because I logged in ONCE with my Paypal when I created the account, a hacker was able to make purchases with my Paypal linked cards/bank 3 YEARS LATER. Thankfully I'm broke af and my bank has great fraud protection so none of the purchases went through, but others probs aren't so lucky! DO NOT USE UNLESS YOU WANT SOMEONE TO HACK AND MAKE PURCHASES WITH YOUR CARD/PAYPAL
That is my favourite website to buy what I missed in stores or collections. I have always get originals every time I buy from StockX.
Thank you for everything you have done for people like me.
Tip for consumers:
If you missed some new designers' collections, please buy from StockX. They have what you are looking for.
Products used:
Ivy Park, clothes are very good new and qualities are the originals.
Awesome shopping experience using StockX.
Everything was straightforward and detailed.
My product was verified for authenticity & shipped out quickly.
Awesome inventory on rare items.
I ordered an item that was supposed to be shipped by Tuesday. It is now Thursday and the item on my buying page says that the item is STILL not shipped. I am requesting an immediate refund seeing as though Josh and Scott like to hold customer's money for as long as possible with zero action on their companys part. IF STOCKX IS SO BACKLOGGED THAT THEY CAN NO LONGER RENDER GOOD CUSTOMER SERVICE AND EXECUTION WHY NOT LIMIT BUYING AND SELLING UNTIL THINGS IMPROVE? Not doing so makes Stockx appear greedy, ill equipped and unprofessional.
Great service all round. Really impressed with the speed of delivery. From placing the order to receiving the shoes was no longer than 4 days, which is awesome!
Not particularly happy with the quality control, as I sometimes receive items with damaged packaging and seals, which diminishes their value. Bit of a mixed bag with StockX.
Perfect condition and the fastest turn around time with stock x ever! I'm extremely happy with my purchase! I pulled 4 burrow rookie cards out of the box!
I bought 2 pairs of Jordan retro 12's on June 6. One pair came in on June 11th. I opened the box which was undamaged and had some very damaged retro 12's. They look used, painted, and re-glued! These shoes were a surprise anniversary gift, and I had shirts made to match them. My husband's shoes have not arrived and states that they had to find a new seller. I asked to cancel the order due to getting damaged/used shoes, and they said to resale them on their site. Ridiculous! At this point I'm not even for sure if the shoes are real. It looks like Jordan is making a lay up! We have ordered from this site before, and have received perfectly new shoes. But who has $600 to gamble with. I will never recommend StockX again! The customer service sucks, and it's not right for a billion dollar company to take advantage of their customers. I am highly disappointed and upset! My anniversary gift is ruined! I have a pair of damaged/used retro 12's, and still waiting on some more damage/used retro 12's.
Tip for consumers:
Don’t get scammed! If you are spending money, you should get what you paid for, and what was advertised.
Products used:
Shoez
Hey Raquel, We are sorry to hear your purchase didn't go as smoothly as anticipated.
Prior to shipping items to you, we verify them in person with our industry experts. We do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Glue, stitching, and slight paint variances are common in all mass-produced shoes. We apologize for any inconvenience and hope you understand. Due to being a live marketplace, some items will pass verification despite having defects. With that being said, we are certainly happy to take another look at any item.
Please reach out to our support team via stockx.com/contact with the following information and they will be more than happy to assist you.
- 360 photos of the item with the QR tag still attached ( top, bottom, sides, front, back, etc)
- photo of the QR code itself
- photos of your concern
Thank you!
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
StockX is an online marketplace and clothing reseller, primarily of sneakers. Since November 2020, it has also opened up to electronic products such as game consoles, smartphones and computer hardware. The Detroit-based company was founded by Dan Gilbert, Josh Luber, Greg Schwartz, and Chris Kaufman in 2015–2016. StockX has more than 800 employees in Downtown Detroit. StockX currently has international offices in London, UK, in Eindhoven, the Netherlands, and has authentication facilities in Detroit's Corktown neighborhood, Moonachie, NJ, and Tempe, AZ.
Hey Ben, we apologize for any inconvenience you've experienced with us. As communicated in our terms: "If there is a problem with an item you received, you must contact us in writing within 3 days after receiving the item with a detailed description of the problem. StockX verification tags or stickers that are attached to items must not be removed, or the items will not be eligible for return or exchange under any circumstance (including damage in transit)."
We apologize but we're unable to move forward with a resolution as the tag has been removed and the item is already worn.
If there is anything else we can look into, please contact us at http://help.stockx.com. Thanks for your patience!