StockX

It was easy to find to pair I was looking for. And afther i bought it, processing on to the delivery it was all done by the pro´s and I felt at ease knowing my pair was going to be legit and absolutly new in box deliverd to my doorstep. Perfect.

I have been selling & buying on Stockx for kver 6 years & have had pretty good experiences minus some minor hiccups.

This last time I sold an item ( a Bape shirt still new with tags & original packaging) I gave it a once over then shipped it to Stockx fully expecting to be paid out. Well, a few days go by after the shirt arrived to Stockx with no update. I reached out & was told that my item failed because of a hole in the shirt. I was sent a picture & there is a big noticeable hole right in the middle of the shirt. Why would I put a hole in my own item then send it to be authenticated knowing it will definitely fail? Makes no sense especially given my great selling history.

Of course they had to pass the issue around to different departments so it can be "investigated".

Even after sending the receipt & a picture of shirt that shows that it did not have a hole, I finally get a message stating that my item failed due to use or manufacturer defect.

I am now being charged a 15% fee, my seller percentage fee will go up & I have a damaged shirt all because someone there mishandled it & somehow put a hole in it.

And of course their decision is the final word. After years of selling & buying with a good record, I am pulling my items from being listed & probably will not buy from them again. But they will not care.

My issue was passed around until it got to the correct department. All of my interactions were passed to the department looking into my issue and took a couple of days each time to get a response.

The back heel tab has yellowed quite badly for the shoe purchased. I did some research and found it was common even though the shoe is only 2 years old. Everything else was as expected.

Stock X is terrible they denied all my shoes and there brand new! I never wore them before. And then they charge me a huge fee. Ridiculous! Don't sell your shoes through this terrible site.

Well I was out of town and missed my delivery interesting, my shipment goes back to stockx, then they sent it back, no issues. Not much communication along the way but I got the shoe.

I am very unhappy, as I was promised a refund and it says I got refunded but there is no money in my bank account. I am not happy with this at all so someone better get back to me ASAP!

Stock X did a great job making sure the shoes that I bought were authentic and they did it very timely. The entire experience was great from beginning to end.

No hassles, and quick shipping!
After they have recently lowered shipping prices to Australia I decided to buy a pair for resale price and am really glad with the experience!

Bought a pair of jordans for 450 3rd time wearing them the started falling apart left to right and top and bottom shoes went to talking to me never again

I ordered one pair of shoes and was charged for two. When I reported it, I've have yet to talk to anyone and when I didn't respond to their email immediately, they closed my dispute.

Terrible

I bought a PS5 my order said total price $755.33 so I purchased it on June 6th 2022. 10 hrs. Later I get a call from my banks fraud department so I checked my account. They charged me twice for the Item at $755.33 costing me over $1500. 00. Their customer service number is always busy and you can't get anything taking care of through their sight. It just tells me I can't return the items I can only resale them so they can make more money. I have reported them to my banks fraud department and I will be filing charges and getting a lawyer to sue them for FRAUD! If they were a real company they would answer their customer service phone line and take care of their customers. DO NOT BUY FROM ANY OF THESE COMPANIES ESPECIALLY STOCKX!

I was told that a refund would be issued for a item that I purchased so I reordered the product but never received the refund instead they sent me the item any way.so now I have two of the same item and I'm not happy about this at all. In the past I've ordered 3 to 4 items that has been cancelled by the seller but as a buyer you say I can't cancel I've been a good customer to your company but I feel like I've been treated $#*!. So from this last ordeal I'm really going to have to rethink the way I order from your company!
Hello Herbert,
Thank you for reaching out to StockX regarding order
#*******. My name is Valeria and I would love to provide some assistance with this delay. I understand your concern and want to apologize for any inconvenience caused so close to the holidays.
After reviewing your order #******* | see that there are issues with the Jordan 13 Retro Black University Blue in transit to our center. As a result, a full refund was issued on 12/22/2022.
Please allow 3-7 business days for your funds to be received back to your original payment method.
I apologize for the experience that you had with this order, however, I want to let you know how much StockX appreciates you, and we hope to assist you more in the future. I hope you and your loved ones have a great holiday.
Warm wishes from Arizona,
Valeria
StockX Customer Service

Ordered a pair of shoes two weeks ago and they still haven't shipped. Asked to have my order cancelled and it's impossible to talk to someone. I'll buy shoes anywhere else from now on.

Didn't receive any help at all

Stockx have gotten worst over the past year hence why my volume of buying has decrease by 90% customer service sucks and fees or too much with medioca service

Everything arrived on time and fast. Controller and console works perfectly so far. Voucher for included game was easy to find. I would work with this seller agwon.

Received my product as promised. All good, checked. Good follow up and continuos messages regarding the status. Delivered by one of top delivery services, so... no worries on that.

Sold me fake yeezys and had the audacity to not return my $500. Contacting my bank for a refund since their fraud is illegal (they guarantee that its authentic)

I paid $235 for a pair of Nikes. They were two different sizes but had the same size tag. I sent in all kinds if pictures and they wouldnt take them back. They basically said it was my problem.

I've purchased about 5 or 6 pairs of dunks of StockX... NEVER AGAIN. They sent me a pair of UNC's from "hong Kong" with a chinese label that was obviously fake attached to the shoe that would never be on a real pair. Now the pair of Orange Label white/navys I bought are no longer available after purchasing them about a month ago. I had to go on the website and ask for an update in order to get any type of response. Now theyre telling me the shoe is no longer available at the price I bought it at and I can't buy it anywhere else and they want me to wait 3-5 buisnnes days for my refund? After waiting a month for the shoes? I think I might just call my bank and dispute the charge. If they want me to remove this review they better give me my money!

StockX is one of those businesses that are not legitimate nor honest. I ordered a Supreme cosmetic pouch. The shipping was $14 and was sent via UPS. The item never arrived though claimed delivery. It's a $60 pouch and I wasn't going to try to scam a business over 60 measly dollars by lying about not receiving it. Honest to God, contacting StockX and telling them your item didn't arrive will just lead you to a dead end. They replied to me and said "please contact UPS". Living in NYC my whole life, I can guarantee a customer contacting their post office or UPS does nothing. StockX should be the ones responsible. They should've insured the package and also contact the carrier for the customer.

In a failed attempt, I contacted UPS and of course, they told me that StockX has to file the claim as they were the ones who created the shipping label and shipped the item out. Just like another reviewer said, StockX refused to help file a claim with the UPS. When contacting them again, they told me to file a police report. For a $60 item? Really? Conclusion: Don't order from StockX. They don't care about their customers. If you don't get your item, then it's automatically your problem and you basically waste your time and lose money. Complete joke as they refuse to take blame for anything. Also, judging from this scenario, they probably ship items out to customers without any insurance or signature required. No real business does that. They can't even cover their own asses but never want to admit they're wrong.

Being charged $115.00 for duty and tax... notified the morning of the day it is scheduled to arrive. I have a couple more packages due and can only expect more of such..., and with the no refund policy and nonexistent customer service there is literally nothing I can do except be charged potentiall up to half a grand that I was not aware of until 10 days after purchase. I understand that the charge is on the customs policies cross border (I live in Canada, near the US border), but upon calling DHL (which I never even chose as the courier mind you), they notified me that the hefty price was due to the package being originally shipped from China, when I was under the impression it was being shipped from the US. Furthermore DHL is charging me a separate "service fee" despite me already paying a "delivery fee" at checkout, but I guess that's on DHL. Still StockX should be more transparent, starting with the fact that they could get back to customers who are risking a good portion of their livelihood on these pricey products. Please act like with professionalism as a company if you want to be seen as one. Judging by these other reviews it's not looking like you are among the general public.

They intentionally confuse customers with duplicate listings of the same item, have no return policy, and practice unethical bidding that pumps up pricing... the list goes on and on

Surprisingly smooth and efficient operation. Have bought four pairs of shoes from Stockx, and mostly they have arrived within days. Nothing more to add really, so far so good...