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StockX has a rating of 2.6 stars from 2,460 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about StockX most frequently mention customer service, credit card, and phone number problems. StockX ranks 15th among Shoes sites.
This company does not typically respond to reviews
I recently bought shoes in this store and was very pleased with the service and quality of the goods. The shoes are comfortable, stylish and match the description. I will definitely buy here again!
I believe the StockX receipt in pic one was kept under a certain dollar value so they can charge me for the duty fee and pocket it. Because pic 1 was what I expected to pay, pic 2 is what I actually paid. Explain that
These clowns at Stockx have you print a shipping label, attach it to a shipping box and drop off the box at ups once your item sells. I did exactly this. Then they tell me on 10/4/22 that the package was delivered to their Atlanta GA facility. Then 6 days later on 10/10/22 they update the shipping and say damage is reported. I have attached a photo so anyone can see this. Now I contact Stockx multiple times and ask where my payout is and they do not provide any answers. Finally after reaching out through the virtual assisstant and then a live person they say the package was lost in shipping and never reached them although the tracking says it was delivered. As I sit here a month later I have not recieved any payout from Stockx and my shoes have magically disappeared at either the Stockx facility or in the shipping process from ups. Both Stockx and UPS customer service is absolute trash and do not fix their mistakes. Seller beware. You do everything right and they do not insure your package so if and when they lose or damage it you are out the money and the shoes.
Tip for consumers:
Avoid like the plague
Products used:
Shoes
I bought some retro Jordan year of the rabbit for $450 when I got them they were dirty then when I noticed the bottom looked like it was coming apart so I took them to get looked at and they were fake I'll never buy that bull$#*! again
The services are excellent, but already some orders face some delays, but the best thing that keeps me, keep ordering is the accuracy of product inspection, and I hope they will continue.
They are scammers took my 300.00 for some fake shoes. There is white paper material in which the shoes are made of not leather or anything shoes are made with. And they won't return my money
Tip for consumers:
They need to be shut down stealing money
Products used:
Fake Nike shoes
* StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
These are my first pair of UGGS and I'm thoroughly pleased with my purchase. It was difficult to find since these were sold out on many platforms. Luckily, I went to StockX!
I took a chance and paid over $300 for my favorite, hard to find, running shoes. I should have listened to my gut. The first red flag, I received an email saying they were being shipped from China. Second red flag, the shoes I "ordered" were a W9. The shoes that arrived were a Men's 7.5. The insoles of both shoes pulled right out which has never happened with the REAL Nikes purchased from Nike. I've owned multiple pairs of this shoe, Flyknit Vapormax 3 and know the shoe quite well. What waste of money. DO NOT TRUST THIS COMPANY!
* StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I am displeased by the product they put out and sold and said they verified as legit. I reached out to the company sent pictures and David was of no assistance all he did was excuse his company.
Tip for consumers:
Do not order from Stock x
Products used:
Jordan Sneakers
My wife wanted another pair of air max 1s that she had purchased earlier in the year. Made a bid reacted to the sellers response closed the deal. The system works
Love the shoes. Everything about them is FIRE. IDK what else to say, so dont really mind this part. I'm at work so im doing this while making more shoe money
I paid a ridiculous price in 11/27 to get the PS5. I bought it there because they said I would have it between the 8th and the 15th I plenty of time for Christmas. It is now the 22. It arrived at their warehouse from the seller on the 11th. They still haven't shipped it. If I wanted to have a PS5 after Christmas I could have gotten one for the retail price. I spent double to get it on time. And, worse yet, I stopped trying to get one from anywhere else. Now it's going to seem like cruel joke as my son unwraps the games he can't play and accessories he can't use on Christmas morning. Their customer service response is just empty excuses about COVID. All the other retailers I dealt with are in the same boat but everything else I ordered is here. Don't trust them.
Tip for consumers:
Stay away
Products used:
Bought a PS5
My card was charged for an order I never placed support has basically been absent and not responding I had to order from a whole other store ShopiOSx after I had already spent $1000 here this is ridiculous I feel like I'm getting the run around I wish I would have read the bad reviews this store is disappointing
Tip for consumers:
MY CARD WAS CHARGED OVER $500 FOR SOMETHING I NEVER ORDERed after I MADE AN ABANDONED CART AND CHANGED MY MIND HAVENT BEEN ABLE TO GET THROUGH VIA EMAIL HELP!!
Hi Jason, we are really sorry this happened. Based on the information provided, it sounds like you experienced an order failure. If you've been charged and no order was created, we certainly want to refund you. Please create a case at StockX.com/contact, with a screenshot of the charge on your bank statement and a description of the issue, and we'll be happy to locate that charge and refund it if there is no order.
If there was a successful order created, please note that due to the nature of our live marketplace, once an order is confirmed, we are unable to cancel it. As we serve as a platform that connects Buyers and Sellers, we do not hold any inventory, and therefore have no way to accept merchandise back when a purchase is no longer wanted. Keep in mind, once an order is confirmed, a commitment is made to the Seller to fulfill your end of the transaction.
That said, you're always welcome to re-sell any item you purchase, back on StockX. This option also has the potential for you to make a profit! If your order was created and you don't want to keep the item, we recommend re-selling. You can read more on our cancellation policy in this FAQ: https://stockx.com/help/articles/Can-I-cancel-my-purchase. Thanks for your patience and understanding.
Ordered a pair of Tennis Shoes, Nike Air Force 1 Low Supreme White. Quick delivery and were exactly what we ordered, no knock off, etc.
Great Company to do business with!
I had to return because I ordered wrong size!
A friend of mine recommended to order from StockX. Glad I did!
I wouldn't recommend stockx, I ordered some shoes but accidentally ordered the wrong size so I emailed them and asked them if I could cancel the order that I ordered only minutes earlier but they said they can't do that or returns and refunds. I think thats ridiculous a order you only ordered minutes earlier but they can't cancel it. It can't be that hard to cancel it. It ain't like it was already being shipped to me. They also have horrible customer service.
DO NOT RECOMMEND STOCKX.
I recently purchased 2 pairs of Air Jordan's through StockX the first was The Jordan 1 Retro High OG Prototype These came exactly as advertised brand new in original packaging. They are great!
The other pair was the Jordan 1 Mid Banned (2020) and needless to say when I took them out of the box I was less than impressed with the "NEW" condition shoes I just purchased. There is a clear crease in the toe of the right foot. Also the front toe area on the right shoe sounds like a plastic bag crunching when you touch it.
StockX's customer service was very kind and they took the shoes back to inspect them but they claim this meets their expectation and requirements for "NEW" condition, so there is nothing they can do for me, other than they sent them back to me.
Again I will reiterate that the first order was great, this one not so much so just be careful when purchasing off their site, not everything is as advertised.
On a brighter note I guess I don't have to worry about creasing them since it already has one!
That the capital of Slovenia (I Thinks) Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana
It was cheaper than goat
Sold a pair of Yeezy 350 v2 "Non Reflective" Black shoes to StockX... came back as "Worn" These were brand new with the tags on them. StockX then sent to previous address; I immediately emailed them to change address. Employee confirmed change of address. Shipment sent to old address. FedEx was required for signature release. FedEx signed for me. Shoes were stolen. StockX accepting ZERO LIABILITY and offering ZERO ASSISTANCE. STICKING WITH GOAT FROM HERE ON OUT.
Products used:
Yeezy 350 v2 Black Non Reflective.
* StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I love stock x. Since day 1, they have always tended to my every need and have had the best customer service I could ask for. I will always place my orders with them, confidently!
Awful experience Stay away from this company they will not allow you to return a show or cancel orders there has to be a law that protects you the consumer be very mindful of that
Tip for consumers:
If you can return or cancel your order
Products used:
Shoes
Hey Ramon. We are sorry to hear about this! Please note that due to the anonymous nature of our live marketplace, we are unable to offer returns, exchanges, or swaps of any kind. As we are not a regular retail store, we do not hold any inventory. Sellers send their items to our facility & we fulfill the buyer’s order once the verification process has been completed. We do always recommend reselling your item if you no longer wish to keep it. We apologize for any inconvenience this may be causing you & hope you understand! If you have any other questions or concerns, feel free to contact us at stockx.com/contact & our support team will be happy to help!
Wowso bummed i didn't read the reviews here before I recently ordered for the first time ever from StockX and got ripped off for over $200! I bought a pair of shoes and then they actually processed my order twice and charged me twice, but only got one order notification... so when I got the 2nd pair of same exact shoe and size i immediately emailed themFirst HUGE clue they are shady: there is no phone number to reach them! And they sent me a ridiculous reply: "We are not a store so we don't do refunds or exchanges, but you are welcome to post and sell on our website"! Seriously ripped me offI am still fighting this and based on these reviews may take things further with an attorney as it really does appear that stealing from their customers is a regular business practice for StockX #classactionripe
Their haulers steal your goods and replace them with stuffs of the same weight, no inquiries, robots on phone that hanged you after 45 minutes waiting, no response on mails... AVOID IT!
Tip for consumers:
Nightmare!
Products used:
Shoes
Hey Francois, We are sorry to hear your delivery process didn't go as smoothly as anticipated. Please know we are here and always ready to help.
We do advise if you ever have an issue with a delivery that you reach out within 3 days of receiving the item. Please note we do require that buyers reach out within 3 days of their item being delivered so we can move forward with a Claim investigation. We understand you stated you have reached out many times. However, we are unable to locate any correspondence from you. Can you provide a screenshot of when you initially reached out?
If you are able to provide us any evidence to show us you have reached out within 3 days of when your item was marked as delivered we can potentially proceed forward with opening an investigation or possibly a claim for you.
Please reach out to our support team via stockx.com/contact with the following information and they will be more than happy to assist you.
Thank you!
BOUGHT AND PAID FOR A PAIR OF SHOES, NEVER SHIPPED. WAS TOLD THAT SELLER WAS UNABLE TO SHIP DUE TO HEALTH REASONS- OK. MESSAGE AGAIN SAYING THEY FOUND ANOTHER SELLER THAT WOULD SHIP AT SAME PRICE. GREAT! TODAY I GET A MESSAGE THAT I AM BEING REFUNDED DUE TO AUTHENTICATION. I LOOKED UP THE SHOES I WAS BUYING AND THE SALES PRICE INCREASED BY $130. IMAGINE THAT- COULDNT FILL MY ORDER BUT I CAN STILL BUY THEM AT A MUCH HIGHER RATE. HIGHWAY ROBBERY WITH NO WAY TO CONTACT ANY SORT OF SUPPORT. I HAVE SPENT OVER $2000 THIS YEAR WITH STOCK X- I WILL NOT BE BUYING MY SHOES AT GOAT- THATS GOAT GOAT GOAT GOAT!
Products used:
SHOES, PLAYSTATION 5
* StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Shameful and embarrassing Customer Service they are very rude and I'm professional.
Call them and you will find out all yeah they don't have a telephone number!
I BOUGHT A PAIR OF 955.00 DOLLAR OFF WHITE AIR MAX 90 THEY CAME TO MY HOUSE DAMAGED. Yellow Nike check faded shoe with scratches I sent them back and tbey sent them back to me. Reason was the shoe ages that way and that's why they won't take back. I paid for a brand new shoe not an aged sneaker. The sneaker ages after the purchase not prior! I disputed the. Charge w my credit card. Sent me old washed up shoes
Tip for consumers:
Yeah the team who examines these shoes are a disgrace . Sending people old faded and discolored shoes for 1000 dollars . Sad company
Products used:
Sneakers
Been charged with additional tax twice, and there's no easy way to contact stockx, no form to submit my issue, everything is just a whole bunch of FAQ that tend to be confusing than helping
Still on progress, till matter is resolved, than maybe I can rate better.
Many options on rare pieces
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
StockX is an online marketplace and clothing reseller, primarily of sneakers. Since November 2020, it has also opened up to electronic products such as game consoles, smartphones and computer hardware. The Detroit-based company was founded by Dan Gilbert, Josh Luber, Greg Schwartz, and Chris Kaufman in 2015–2016. StockX has more than 800 employees in Downtown Detroit. StockX currently has international offices in London, UK, in Eindhoven, the Netherlands, and has authentication facilities in Detroit's Corktown neighborhood, Moonachie, NJ, and Tempe, AZ.
Hello Daniel,We are so sorry to hear this. Please reach out to our support team via stockx.com/contact, providing pictures of your concerns and of the QR tag still attached and they will be happy to look further into this. Thank you.