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StockX has a rating of 2.6 stars from 2,460 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about StockX most frequently mention customer service, credit card, and phone number problems. StockX ranks 15th among Shoes sites.
This company does not typically respond to reviews
I recently bought shoes in this store and was very pleased with the service and quality of the goods. The shoes are comfortable, stylish and match the description. I will definitely buy here again!
I believe the StockX receipt in pic one was kept under a certain dollar value so they can charge me for the duty fee and pocket it. Because pic 1 was what I expected to pay, pic 2 is what I actually paid. Explain that
Stockx is not telling the truth about having original shoes. Their shoes are poor copies. The return policy sucks. You have to get a buyer to return the fake shoes they sold to you.
Tip for consumers:
Do not order from stockx
Products used:
Fake Nike dunks
They keep my money for 2 weeks and then cancel my order for the first time. They keep my money for 1 week and cancel my order for the second time with no reason. Dont buy anything from this StockX.
After a quick review, it does appear that the original Seller you were matched with was unable to complete this order. While we always try to link customers to a new Seller at no additional cost when an order is unable to be fulfilled, we were unable to do so for this order, as we could not find a comparable Seller. This is why we’ve issued you a full refund. Please allow up to 3-7 business days for your refund to arrive to you. If there is anything else we can look into, please contact us at stockx.com/contact.
I bought a pair of yeezy 700 Wave Runner and they was fake fake fake, I email them with pics and they gave me the bull $#*! about mass production, so I just put in a claim with my bank and hopefully I can get my money back, but guys please do not shop with StockX you will be disappointed
I ordered Ivy Park gear for a Christmas gift and instead received Pacsun sweatpants. Because I didn't open until 5 days after receiving to wrap it, I can't even engage anyone about a return.
They have a system to increase the prices, they charge you, then refund you, then double the price of the product.
I guess they now how to take advantage of their buyers.
Tip for consumers:
Do not use it. They will charge you, then the seller won't sent it and the price of the product will be doubled.
That's a fraud to get rich on the buyers' money, who do they charge immidietly while not delivering, then the sellers keep on offering the same product double the price?
For me, I'm done with this website. That's a fraud to be honest.
Products used:
Shoes who never reached to their destinations.
It is a con systme to increase the prices.
, I will read the reviews on every company I deal with from now on. If I can't talk to Customer service on the phone with a company I will not shop with them.
Tip for consumers:
Read the reviews first
Products used:
Shoes
* StockX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I would say StockX has no customer service! I have tried for two months for StockX to fill out the paperwork from UPS. My package was lost by UPS. All I needed was StockX to fill out the UPS paperwork. I would then get my money back from UPS but they still to this day August 11 two months latter NO HELP! Do not see with StockX!
I purchased a pair due to a low dip in price and I regret it a great deal, I sincerely wish I would have waited before spending my money through StockX. Very slow and discouraging service..
Hello Calvin, We are very sorry to hear this. We can ensure you that our support team is not ignoring customer concerns and are working as efficiently as possible to answer all concerns and process all orders. Most orders are completed within 9-12 business days. Our goal is to fulfill orders within our usual timeframes. If you have any questions please reach out to support@stockx.com/contact we are always happy to help.We thank you for your understanding and patience in this manner.
I bought a pair of Nike sb 4 pone green almost 3 weeks ago and for the kast 11 days package says its been verified but im yes to get my shoes? I've ordered a lot from stockx but this is disappointing
First of all it took 3 attempts to speak to a human amd once I did they said stockx would get back to me in 48 hours but this was 3 days ago
It used to be reliable
Ordered online and it shows A165 etc! Did not say USD! Even at check out! But turns out its USD not Aud! Was charged 236 aud overall! You guys should be transparent to customers!
Products used:
yeezy
Hello Abril, We are very sorry to hear this. Please reach out to support@stockx.com/contact and we will be happy to look further into this for you. Thank you
Worst, i lives in canada and bought my shoes around 130$ and shipping from US and they charge me 65$ custom duties, WTF man its coming from US to Canada. Dont buy if you re in canada, You will only notify this price, when your product Shipped and on the way..
Pretty much every time I place an order I get my order within a reasonable time frame. Keep up the good work and you'll continue to have a loyal customer.
Got the merch sooner than I thought. No damages to the box. And, the verify great makes me def feel more assured about buying the shoe in the first place
One week ago I sold a shoes at stockx.com. And they didn't make my payment yet stockx doesn't have any phone number or email for contact it's ridiculous
Hey Deise, We are sorry to hear you're having issues with your payout! We know it is important to receive your funds at the end of your sale so we want to make sure you get that for your completed sale! Your payout was sent to your Hyperwallet on the 15th for your successful sale. We always recommend logging into your Hyperwallet to see what is holding your pending payout from being received. You can find all the information you need by visiting our HELP page here:
https://stockx.com/help/articles/The-guide-to-setting-up-and-using-your-payout-information
Thank you!
StockX is only about taking your money. They DO NOT CARE about YOU as a CUSTOMER. They do what they want. I ordered from them and not even 5 minutes went by when I noticed it was the wrong size. I tried to change the size and there is no option to do so in pending orders. They have charged me and sent me the wrong size, after I told them they were wrong and not to send them. STOCKX is a horrible company and I WILL NEVER BUY another thing from them. I will make it my mission so that no one else does either. STOCKX is a crap company.
Can't cancel your order, doesn't matter the situation. Extra fees. Product to deliver 14-30+ days. Out of all the 5 legit websites that sells stuff online other than Amazon, Ebay, Walmart, Best Buy. StockX is probably the last place you want to visit if EVERY store shut down. Your paying double the price of one item and will receive it within 14-30 business days and get the wrong item. Welcome to StockX.
If your looking for authenticity this is your website, but your waiting for a good 20 days of delivery. Along with being unable to cancel any order purchased, cannot contact seller, and they sell products that are not even out yet. For example, scalpers that are selling PS5 consoles double or triple the price $900-$1,500 USD. The company or website gives the seller a good 7 days before a deadline fee. So during those 20 days wasted of your life waiting, you could of bought it somewhere else. The website doesn't notify or have good features to explain much about them. Which frustrates many new people that are in rush like I.
This shoe is incredibly uncomfortable. I don't feel like it's genuine. I've had several shoes similar to this from Nike and this one feels different. Feels like a fake plastic pair of shoes.
Hey A., we're sorry you believe the item you received is inauthentic. We can assure you that prior to shipping any item to you, we verify it in-person with our authentication experts who inspect each item to ensure that it meets our deadstock condition standards. With that being said, we are certainly happy to take another look at any item. It is never our intent to upset you or make your user experience difficult. Please submit a request to our Buyer Promise form: https://stockx.com/help/contact/buyer-promise. Our team will review the photos of your item and provide a resolution to you within 1-3 business days. Thanks for your patience and understanding.
I Ordered some nike air max 95's && they never came and it was saying on the app that I never even brought the shoes and they basically took 230 dollars from me
Pleasant order experience, delivery arrived a day early. Although the UPS tracking site would be late on the information and only the last day gave me updates on the location of my package
I ordered my console for just above market price. Paid a lot in shipping, quite a bit more than expected, but the order came in about a week earlier than expected. Great job!
I sold 3 pairs of shoes at stock x on Jan 23,2022, till today they havent made any payment to me, they told me they sent the payment Jan 28,2022, When I called my bank never any incoming fund from stockx since Jan 28,2022 till today. When I asked them to send me the proof of the payment, it showed they didnt sent to my bank account but for someone else account, I told them I never had that account, how did transfer to different account under my name. And also on Jan 31,2022 i complaint to them why payment informatiom and shipping change to their recipient stock X GA (information based on shipping label from them),
Tip for consumers:
dont sell your item to them
These guys have so many glitches in their Australian service, then when you can't get it shipped due to glitches, the customer service is in American time-zones, is slow and doesn't respond to your actual question effectively so you run out of time. Then when you step it out and explain to them your problems what you've done etc they give you generic messages back not actually addressing what you ask. Terrible app in Australia.
What happened: Shipping label generated without a label, you get 2 days to ship. I contacted them and they responded 2 days later, sent the label and extended my shipping for 2 days. I shipped it on the morning of the 2nd day. I get a cancellation email 6 hours before my "time was up" item was already shipped. I assume they are operating on American Timezone not Australian. I've contact their support and round and round in circles we go "you didn't ship in 2 days" generic responses even when I set out a timeline and explain all events and refer them to prior tickets with my extension. My last desperate attempt 10 days later, you guessed it, ignored everything I said "you didn't ship in 2 days"… they have crazy glitches and are built for America, their support is also based there and operate on their time zones. Absolute thieves.
Tip for consumers:
Use eBay or a local reseller these guys are sooooo bad
Thank you for your review, Andrew. We are disheartened to hear that you have not had a satisfactory experience with your recent sale. It is not our intention to make your sale difficult. We understand that the system may have canceled your sale. We are unable to look into this for you without further information pertaining to your order and account. After the original shipment deadline, the buyer is able to back out of their purchase as the promised timeframe for their entire purchase has now been pushed back. We do apologize for any inconvenience. If you find that you were charged a penalty in accordance with our cancelation policy, please reach out to StockX.com/contact to inquire into a 1-time accommodation. We would be happy to look into what can be done. We will also be able to provide an update on the return of your item.
After reading the StockX review I started Shivering and was very worried. But wow Contrary to what my fear was the delivery reached so fast that I couldn't believe it myself. GREAT JOB STOCKX. KEEP IT UP.
Shortly after my Supreme Raiders hoodie arrived for inspection I received an email stating it failed verification due to being worn. This was impossible as the only time the product had been touched was when I confirmed the size (as got more than one of the item), re folded it, and shipped it out. After complaining to the StockX representative and requesting proof, a follow up email stated that the item was not folded improperly and did not resemble that of a Supreme factory fold. The representative stated that it was 100% authentic and was not worn, but due to the fact that it wasn't folded correctly, it failed to pass inspection. I have sold on StockX multiple times before and was not charged the 15% "inspection failure fee", however the entire situation is complete bull$#*! considering that they are known to allow fake shoes to pass through. I am not sure if I will continue selling through them, although I haven't found a good alternative for streetwear (other than ebay). I hope this informed anyone wondering how hypocritical and redundant StockX can be.
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
StockX is an online marketplace and clothing reseller, primarily of sneakers. Since November 2020, it has also opened up to electronic products such as game consoles, smartphones and computer hardware. The Detroit-based company was founded by Dan Gilbert, Josh Luber, Greg Schwartz, and Chris Kaufman in 2015–2016. StockX has more than 800 employees in Downtown Detroit. StockX currently has international offices in London, UK, in Eindhoven, the Netherlands, and has authentication facilities in Detroit's Corktown neighborhood, Moonachie, NJ, and Tempe, AZ.
Hi Dollie, we are sorry to hear this.
StockX is not a regular retail store. We are a live global anonymous (resale) marketplace. Buyers and sellers are located across the world as are our authentication centers. Due to the anonymous nature of our live market, we are unable to offer refunds, exchanges, or swaps of any kind - including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item.
Prior to shipping items to you we verify them in person with our industry experts. With that being said, we are certainly happy to take another look at any item. Please reach out to our support team, stockx.com/contact, with the following information and they will be more than happy to assist you.
- 360 photos of the item with the QR tag still attached ( top, bottom, sides, front, back, etc)
- photo of the QR code itself
- photos of your concern
Thank you!