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StockX has a rating of 2.6 stars from 2,460 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about StockX most frequently mention customer service, credit card, and phone number problems. StockX ranks 15th among Shoes sites.
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I recently bought shoes in this store and was very pleased with the service and quality of the goods. The shoes are comfortable, stylish and match the description. I will definitely buy here again!
I believe the StockX receipt in pic one was kept under a certain dollar value so they can charge me for the duty fee and pocket it. Because pic 1 was what I expected to pay, pic 2 is what I actually paid. Explain that
Although it took quite awhile for the seller to ship and to authenticate, i already received my order
I tried to sell my original Bape T shirt (purchase receipt available) through Stockx but I was the worst decision I could have made.
First I got informed it was sold but later, after I sent it, I received it back because it failed the autenticity check.
Later it was told that there was not an authenticity issue but that it had a stain.
I want to mention that the T shirt was in brand new condition, still in the original dustbag. I checked it all over and I did not discover any staines.
To my further dissapointment I discovered that my original (luxury hard carton) Bape store bag, wich I enclosed as an extra curtesy to the buyer (and wich added extra market value to the T shirt), was not returned to me. When I enquired about that, I was told they have thrown it away. I do not believe this is true.
And as a cherry on top of the cake I got a bill for return postage costs.
The only thing I can say about this company is: DO NOT DO ANY BUSINESS WITH THEM!
Quick and easy to purchase, took some time for it to get delivered but stock x did great on keeping me posted on my order.
I bought two PS5s from here. The first one was by mistake. I meant to buy the disc version and I purchased the digital by mistake. I looked up the information on returns and let me start out by saying they do not accept returns at all. I figured that's fine it was my fault. The box came with no padding in it and a dent on the corner of the PS5 box. But being that the box the PS5 was in was a tight fit I figured it would be fine and it was. I checked it. I then purchased the right one. OMG! What a horrible mistake. The shipping box looked like Fed Ex was playing kick ball with it. The tape around the box looked like it had been removed and retaped. The box it came in was waaaay too big for the Ps5 and there was ABSOLUTELY NO PADDING IN THE BOX! The PS5 box was missing the green authenticity sticker, the PS5 box it's self was ripped in all places. I immediately took pictures and sent this to StockX. By the way everything is through email. They do not have a number to call for customer service. They pretty much told me that because the authenticity sticker was removed that there was nothing they could do! This was yesterday. I am so scared to test this thing out today because at this point they won't do anything about it so I just lost almost $900. Please do not purchase a PS5 from these people. I paid $875 for something that looks like I pulled it out of the dumpster.
I only order off of stockx. I dont know why yall be tryna play like they kicks is fake. I order all my kicks from there and they all legit okurttttttttttttt.
StockX is fake,I bought a shoes and it had made in china written on it,I'm disappointed.It was supposedly on sale and verified
Hi Kayla, Thank you for bringing this to our attention! Jordans are made in China. However, if you have any other suspicions your shoes should not have passed our rigirous verification process please feel free to contact us through our StockX BUyer Promise located on our help page here:
https://stockx.com/help/articles/What-is-the-StockX-Buyer-Promise
I sold a PS5 on stockx, dropped it off for shipping at Staples UPS on 12/30/2020. Its March 2nd, 2021 and there was never any evidence of the package being shipped at all. UPS didn't let me open a claim because I wasn't the shipper OR the recipient. Staples won't submit the claim because StockX supplied the label and are technically the owner of the label. StockX waited EXACTLY 60 days to tell me they don't do anything because I shipped it from Staples and is a "3rd party." Well that 3rd party is an authorized UPS location. Now can you guess how long you have until you can submit a claim? 60 days! Again, they took 60 days to tell me they would do nothing. Far as I'm concerned you stole $500+ tax from me. I will never do business with you bastards again. I have the UPS drop off receipt. I have the UPS manifest screenshot and I have the first email from StockX stating they can see the package was on its way (which was a bold faced lie). I will post wherever I can about my experience in hopes of steering at least ONE person from trusting you. You make millions and can't help recoup $500 for the common man.
Tip for consumers:
Voice your opinion when something goes wrong. Their customer service is ONLY via email and it isn't a quick fix. You'll get a claim number and then silence. They waited EXACTLY 60 days to tell me they can't help me.
Hey Marco, thanks for reaching out. It is never our intent to upset you or make your user experience difficult. Per our terms and conditions, users of the market place should monitor their orders to assure no issues during the shipping process. Additionally, we will be sending you a private message to look into this further for you.
Great communication and great service, was able to order my sneakers with no problem very fast delivery.
All good things! Thanks for an easy process!
Asking for 50 characters so putting this sentence here.
Everything felt normal about the order and the delivery time was actually pretty early so that's convenient
Love my purchase… seamless from start to finish. Will definitely order from you folks again. Nice job!
Products used:
Shoes/sneakers
Thank you all promptly: took the order, delivery on time - called all agreed. Everything is beautifully packaged.
Surprised at how fast it was from drop off to verification to delivery. Really a pleasant experience.
I am returning my shoes. Problem is now I have to bid again and hope to get a pair of the same shoes by Christmas!
Great, except they take a day to reply, but otherwise very nice.
Couldn't find the shoes anywhere else but there!
Just a advice never ever biy anything from this piece of crab company, totally waste of money, they are nothing more than a crooks
We are disheartened to learn that you may not be completely satisfied with your recent purchase. We do require you to reach out to support to open an inquiry within 3 days of the item being delivered to you. We look forward to hearing from you at StockX.com/contact for any further assistance you may need.
Everything been legit I've gotten, even had some shoes not make it to me because it didn't pass authenticity check.saved me a couple hundreds
I got my shoes. Verified legit. Got exactly the product I would want. It also was delivered in a timely manner. Happy customer here!
Ordered them a week ago and surprised they got to my house quick. Also the shoes were clean with no damage to the box
I made a bid after aweek or so it was picked up by someone. Within 2 weeks of that I had my brand new trainers that I love. What's not to like?
Trainers are out of stock
Unprofessional…even when the shipping company lost my package …and I called for over 2 weeks they wouldn't give me my money back!
Tip for consumers:
Don’t!
Products used:
Shoes
My order was cancelled and wasn't give any reason why it was. Waited weeks just to not receive anything.
I won't be doing it again.
We are terribly sorry for any confusion with your purchase on the order of the Jordan Air Ship sneakers. We do see that this item was proven as delivered on Saturday, 9/30/23 at 11:58 AM. This order is not found to be canceled. If you have questions or concerns, please reach out to us at StockX.com/contact and we would be happy to assist you further with specific details of your order. We look forward to hearing from you!
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
StockX is an online marketplace and clothing reseller, primarily of sneakers. Since November 2020, it has also opened up to electronic products such as game consoles, smartphones and computer hardware. The Detroit-based company was founded by Dan Gilbert, Josh Luber, Greg Schwartz, and Chris Kaufman in 2015–2016. StockX has more than 800 employees in Downtown Detroit. StockX currently has international offices in London, UK, in Eindhoven, the Netherlands, and has authentication facilities in Detroit's Corktown neighborhood, Moonachie, NJ, and Tempe, AZ.
Hi Moru, we're sorry to hear you are unhappy with your PS5 purchase. Our team is unable to assist with a box damage issue after you removed your verification sticker, but we can help if there is an issue with the actual PS5. Please try to use your PS5, and reach out to us at stockx.com/contact if you have any problems. Please note, we recommend reaching to the carrier to make a formal complaint regarding the shipping conditions of your item as well. Thank you!