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StockX has a rating of 2.6 stars from 2,460 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about StockX most frequently mention customer service, credit card, and phone number problems. StockX ranks 15th among Shoes sites.
This company does not typically respond to reviews
I recently bought shoes in this store and was very pleased with the service and quality of the goods. The shoes are comfortable, stylish and match the description. I will definitely buy here again!
I believe the StockX receipt in pic one was kept under a certain dollar value so they can charge me for the duty fee and pocket it. Because pic 1 was what I expected to pay, pic 2 is what I actually paid. Explain that
Never had a problem with Stockx, got what I ordered and when I had an order cancelled I had my money back
Just remember its a reselling site so things will be expensive for certain trainers
I bought a pair of what they called "Brand New" Adidas YZY QNTM (Lifestyle Model) for $496 after tax in September 2020. The shoes were NEW alright, but they did INTENTIONALLY not disclose the 'DEFECTIVE' part of them as shown in the attached picture. The back of the right side shoe had a few very noticeable dark spots on top of a slight discoloration. The left has one spot as well, but it was relatively better than the right.
When I contacted StockX about it and gave them the photos below, they said: that was due to the manufacturing 'mass production' process, and they had nothing to do with it, therefore, no refund would be given. And they told me to resell the shoes. Really? They expected me to spend $496 for those 'defected' shoes! But, I expected to spend $496 for a truly NEW and FLAWLESS pair of shoes. That pair was NEW alright but also with DEFECTS, which they didn't let me know ahead of time.
I had to ask PayPal for their help to go after StockX for weeks before they finally agreed to give me the refund. Thanks to PayPal.
So, before you buy anything from StockX, especially, those very expensive shoes, read every single line of their return policy, ask about the authenticity and cosmetic conditions of the product. Double check with the seller that his product is EXACTLY the same as shown in his picture. And SAVE those conversations as proofs.
I gave it a ONE STAR because the site doesn't allow a zero star.
Product arrived quickly and in perfect condition. First time with Stockx and will happily use again!
Thank you. Fast delivery and product in excellent condition. Very happy customer and will order again
Everyhting was in mint condition and shipping time was reasonable as well. Will be buying from stockx again
Very good experience for my first purchase on stockX was abit iffy at first but everything is legit.
Just need have customer service from telephone (fisical answer the call from me is very important)
Thank you
Everything about it was perfect. Got the shoes my girlfriend wanted my delivery person took it to my neighbor, but other than that it was perfect.
That was my first and probably the last experience with StockX.
Order **************.
When I opened the box I noticed an extraordinary amount of glue on the right shoe. The left shoe had StockX and Nike labels, while the right one did not.
I thought about contacting support about the lousy quality of the right shoe. But after reading about the company's support experience, I realized that it is not likely that my concern will be addressed. So I figured that I can go with those glue stains even though they were way too bad for a factory defect. So even though I had a suspicion that one of the shoes was fake, I kept them.
I removed the tags. After I had worn shoes once for an hour, my suspicions that one shoe is fake got solid. There was disproportionate leather wear on the right shoe. After one walk it was too much. So now I am confident that StockX sent me the original left shoe and the counterfeit right one.
I feel that this company will not help me with this situation for a couple of reasons. One, is I got to shoes one week after they were delivered. I was out of the house for a spring break, but StockX does not care since they leave only three business days for concerns. Two, I removed the StockX tag. It does not change the situation at all since the tag was only attached to the left shoe, which I have no concerns about. Three, their reputation for resolving issues suffers.
I will probably never wear these shoes. I am disappointed that I have wasted $200 on something that does not meet not my expectations but fundamental integrity.
I contacted support about this but do not expect my issue to be resolved. I have a friend running the sneaker youtube channel. I will get to him with this story if StockX does not provide an adequate solution by the end of the week. I am sure that people deserve to know how this company runs the business.
Purchased shoes from this scam of a website. The shoes were listed as new. I received the shoes a week later. When I received the shoes they had several flaws, imperfections, and worn damage. I contact the company for a resolution and provided several photos. I received a response from the company agreeing that the shoes did not meet their standards yet they refused to accept my return and refund my money. They instead told me to resell the damaged shoes on their platform. This is scam like business practices as they would get paid for both the initial sell and resell of the damaged item and another customer would then be stuck with the damaged shoes. I would loose out because I have spent money on shipping and the initial price of the shoes in addition to being stuck with damaged shoes that don't even meet the company that sold the shoes standards. This is the worse experience I have ever had buying online. I have reported them to my bank as fraudulent because I did not receive what I initially paid for. I will be posting a complaint on all social media and will never sell nor buy anything from this scam of a business. They sell products that don't even meet their own standards and leave the customer stuck with a damaged product.
I left a review of my experience on TrustPilot and StockX took no time in reminding me that since I filed a complaint, I would be banned from their website. Which is hilarious because why would I ever shop there again? Then lied and said they couldn't find my purchase when I submitted a complaint with the Better Business Borough, so I had to provide proof of purchase. THE WORSE COMPANY EVER.
Tip for consumers:
BEWARE. THEY ARE A SCAM. STOCKX WILL SEND YOU PRODUCTS THAT DO NOT MEET THEIR OWN STANDARDS AND WHEN YOU COMPLAIN STOCKX WILL TELL YOU THAT YOU ARE STUCK WITH THE SHOES OR CAN RESELL THEM ON THEIR WEBSITE. IF YOU SUBMIT A COMPLAINT, THEY WILL TRY TO INTIMIDATE YOU BY SAYING YOU WILL BE BANNED FROM THEIR PLATFORM. HORRIBLE!!!!!!
Products used:
NONE, was unable to use damaged shoes.
Thank you for your review and for alerting us of your experience Sierra. We are disheartened to hear that you are not completely satisfied with your recent purchase of the Jordans. As stated in your case with support, your photos were reviewed by our specialists and you were notified that your item was confirmed that this item did in fact meet our deadstock standards and there is room for common manufacturing variances. Your item was observed by several trained professional authenticators. We are sorry that your experience led to you filing a dispute with your bank for this purchase. It was not our intention to make your experience difficult. If you change your mind and wish to sell your item on our platform, please visit the helpful FAQ article that we have provided for you here. https://stockx.com/help/articles/How-do-I-sell-on-StockX.
It was fine, fast delivery, good packaging I recommend using StockX you can find good deals and original items
Very easy to purchase. Bit of a nightmare trying to figure American sizes to English but otherwise great.
Products used:
Trainers
Im a Collector...
The Box was damaged & ive been trying to return it, but i can find any return or exchange options...
What can i do?
...
Hi Vicente, we are sorry to see that you are not happy with your recent purchase. Please reach out to us via the following link for a second review! You can find the required info under our FAQ " What is the StockX Buyer Promise?" and you can contact our support team via StockX.com/contact as well. Thank you!
Link: https://stockx.com/help/articles/What-is-the-StockX-Buyer-Promise
I've been ordering shoes from stockx reasonable prices and good deals I have no complaints I will continue to order form stockx
Reasonable prices
Bought size W7.5 could have gone for an 8 the only thing I don't like there is no returns for another size
I was told was a legit place to buy
I love Shoes
I got a women's 6.5 instead of men's 6.5 but the shoe was super cute and fit so I have no complaints!
Love the sneakers! Looking forward to wearing them for my birthday. Delivery was exceptionally faster than the date than expected. Thanks Again!
I really wish there were specifications on international products (I was not informed my slides were going to be the Chinese version)
Awful at this moment my order has not arrived yet, never happend this before, in so mad because i was needing my shoes by this week
Hey Fernanda, not sure if that is the correct order number as it is not for sneakers but a Supreme Cap. I do see that the item under this order number was delivered to you on 11.28! If you were not able to receive it, please create a case at stockx.com/contact so we can begin an investigation. It's always our goal to get you the product you purchased, and we are never happy to hear that a Buyer did not receive their purchase. We appreciate having a chance to look into this further for you! Thanks for your patience as a valued StockX Buyer.
The purchase was simple, easy, and fast, you don't have to bid on shoes with StockX to purchase. That was a good thing for me.
Because my friend told me about the quality of the products, and easiness of a purchase for Jordan's on StockX.
My order was with me within 3 days!
I recommended to my friends and I will definitely order again and
The international tax can be INSANE since they don't label the items at retail costs. Definitely a bit much.
Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.
We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.
Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.
StockX is an online marketplace and clothing reseller, primarily of sneakers. Since November 2020, it has also opened up to electronic products such as game consoles, smartphones and computer hardware. The Detroit-based company was founded by Dan Gilbert, Josh Luber, Greg Schwartz, and Chris Kaufman in 2015–2016. StockX has more than 800 employees in Downtown Detroit. StockX currently has international offices in London, UK, in Eindhoven, the Netherlands, and has authentication facilities in Detroit's Corktown neighborhood, Moonachie, NJ, and Tempe, AZ.
Hey Max! We're sorry to hear that you believed the item that you received isn't authentic. Prior to shipping items to you, we verify them in person with our industry experts. While we don't offer exchanges, refunds, or swaps due to the nature of the live marketplace, we are certainly happy to take another look at any item. However, in order to be eligible for a return, the StockX verification tag must be attached to your item so our authentication team can confirm your item was purchased from StockX directly. After looking further into this, we do not see any cases open under the email address that your order is associated with. Please contact us at stockx.com/contact under the email attached to your order & our support team will be happy to look into this further. Thanks for your patience & understanding!