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StyleWe has a rating of 3.6 stars from 5,152 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StyleWe most frequently mention customer service, online boutique, and good quality. StyleWe ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 8 days
49,463 reviews
First, I would like to acknowledge every time I've email Stylewe, I've received a fairly quick response. Though I don't always agree with the outcome such as receiving only 20% on a purchase so you don't have to return an item. I personally think I should at least receive 40%. I don't know the cost of shipping overseas. I also think the shipping is pretty pricy from the start compared to other companies. Since I love your clothing, they are stylish and made with quality material, I pay the expensive shipping.
StyleWe website uses beautiful, stylish models to promote very fashionable clothing. Mostly reasonable price. Unfortunately, they don't actually carry normal sizes for the majority of clothing items available for sale. So far, I'm 1 for 6 getting a desired item delivered. Have two orders sitting in the netherworld of being paid and being communicated that the 3 -week delivery notice actually means "Pre-Sale" and once they receive the item, it will be another 3 weeks. In the meantime, they have my $$ via credit card for months. Three other items are available in sizes like XXL. For S or M its an "Arrival Notice" customer relationship scheme, which never comes - after 12 months, 6 months and 4 months respectively - all the while StyleWe continues to show these items on my account and in targeted advertising to my browsers. Very bizarre. I can't imagine nor have I ever seen a credible fashion brand manage their website and sales inventory in this manner.
This review is to help several others who might be skeptical about ordering from StyleWe just like I was at first due to the numbers of negative reviews. I had to take the chance and ordered my wedding dress and honeymoon swimwear even when friends were against it but to my amazement the dresses delivered were just want I wanted; slick and tender on my skin, the wedding dress.
Now I can't wait for the said date to come.
Thanks a lot.
Now I have over $400 of product I do not want which they will not take back because I missed the 30 day cut off, which I did not miss except for their lack of response. Still working on it. Still looking for a phone #. Would be happy to recommend them if the had better customer service. If you notice, every response is the same. Incorrect grammar and spelling all over website should tell you that all of this business is happening in China, and they do not have qualified English speaking people to help with customer service to English speakers. I will be plastering this all over Facebook if not resolved.
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I knew Stylewe for a long time and was hesitating on purchasing from them after read some of the negative reviews. But the clothes on the site are too beautiful to walk away so that I ordered two items giving it a try. It came perfectly on time, I received the shipping notices on time, the quality of the clothing are great. It actually turned out way better than I expected. I guess some of the negative feedback were about their return practices. As long as they can have that improved, I'm sure it will be a trustworthy affordable trendy chic site for all women!
I like the style and price in website but when I ordered I received my items very late and some Item missed. Based on their return policy first I should specify which Items and for what reason I'm returning and 24 - 48 hour after an email from stylewe will come that has return address on it and after items were received at stylewe, the items would quality control if it's ok or not and then customer would receive his money back! In my case I keep sending return request from 3 weeks ago and I never get respond back!
The sizes are not standard. I ordered Small but the items are very big in size. I completely disappointed by it's customer service and It will be my first and last purchase from this site. I'll let my friends know too unless I receive proper customer service and support within 48 hours.
I requested for return and send customer support several emails but I never heard back from customer support!!!!
I receives several adds from this site and, when I take a look to website modeles and color of cloths were beautiful and exciting also, it has good prices too.
Different and fashion styles and colors.
Dear valued customer,
We apologize for the poor experience you have had with our products and customer service. We understand your disappointment and frustration and we want to make things right.
Regarding the delayed delivery of your orders, we apologize for any inconvenience caused. Please note that some delays may occur due to factors beyond our control such as customs or shipping carrier delays.
Regarding the issue with missing items, the packages are on their way to you. You can track the shipping information at https://www.stylewe.com/order-query
Regarding the return process, we apologize for any difficulties you have experienced. Our return policy requires customers to specify which item(s) they are returning and for what reason in addition to our quality control procedures before issuing a refund. And please note that we sent you an email regarding your return request on 2023-04-19. Please try to check your spam folder.
Regarding the sizing issues, we apologize for any confusion that may have arisen due to our sizes not being standard. We will take your feedback into consideration as we work to improve our product descriptions to better reflect the sizing of our items.
Thank you for bringing these concerns to our attention. We value your business and are committed to providing excellent customer service. We will do our best to resolve this matter to your satisfaction, and we appreciate your patience and understanding.
Best regards,
Stylewe
I like the different beautiful options in this website. It was my first experience, I hope I like the real items when they were delivered the same way
Worse quality fabric. Expensive return policy. $70 in postal fees to return $100/5 products. One sleeve on a dress was 4 inches shorter than the other. They make it very cumbersome to return items and shipments take several weeks only to receive a VERY disappointing product.
Tip for consumers:
Don't do it!
Products used:
None. Too expensive to return. I lost my money.
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi there,
Sorry for any inconvenience caused. Would you please take a picture of this shorter sleeves and email us to check on this issue? We will definitely be responsible for this issue and refund.
Any more issues, you can reach us via email.
Stay safe and have a nice day!
I have made a total of 3 different online orders with this boutique on the internet and I have never had any problems. Clothes are as described and returns are quick and easy if you select shipping insurance when placing your order.
After over 6 weeks of ordering this dress for my daughter's wedding, I have not received anything other than an apology and an promise that the dress would be delivered. Nothing. Has material used and I am more than disappointed - possibly furious.
I like your choices
The customer service team at this online boutique is very helpful! I always send emails with questions about my orders or new releases and they are always friendly and helpful. I highly recommend it to anyone in need of a new dress!
This is amazing online shop! The selection is very smart but it's well curated and priced fairly. The sales associates here are very sweet and welcoming. I found the cutest Buttoned Stand Collar Mini Dress which is wonderful. Just bookmark on my browser to by again.
Considering that it took over a month to received my entire order I am not impressed with the service. I had to call two different times just to get tracking numbers and date items were mailed. I will not be ordering again.
The gentleman that I spoke with was helpful and he agreed and apologized for the fact that I did not receive a confirmation email concerning any part of my order because everyone was very busy. You need to improve your service, if you plan to survive online.
I liked what you show on the website was generally okay with sweaters but the two skirts left a lot to be desired.
Just like store
Ordered 2 dresses, one came with 3 defects around zipper and second dress idem it's inaccurate design not stretchy and super extra small and listed size L. Customer service don't offer any option and I'm waiting for 3 weeks! Do not buy! Cheap Chinese dresses! Beware!
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry for the inconvenience first. Pls kindly note that final sale item is not eligible for return or exchange. You can check the return policy here: https://www.stylewe.com/information/information?information_id=9 If this item is defective, pls kindly email us some photos of the item that shows defect and we will find out a solution. As for our size, it ranges from item to item and you need to check garment measurement when choosing size. If there is any issue, feel free to email us services@stylewe.com Have a good day!
Stylewe is a fake company. They have no live customer service. They posted items on their site that they don't even carry. Their shipping take days. And forget about returning and refunding. I warn you "STAY AWAY". Find yourself another clothing company.
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Ms Josefina,
We are sorry that due to the measurement changes, the order cancelled.
The refund was issued to your original payment method already and we still hope to see you again in StyleWe.
We will also forward your feedback to our designer and it will help us improve our service and quality.
Sincerely apologize for all inconveniences caused.
If you have any questions, feel free to email us at services@stylewe.com and we will reply ASAP. Or you can speak with our live person through our live chat window.
Best regards
StyleWe
StyleWe is now my favorite brand. Their designs are unique and the quality is really good. They offer clothes you wont be able to get on the high street clothing shops, which makes them special. Delivery time and customer service is also good! Highly recommend them.
I have made several purchases online on this website and have had an excellent experience. My latest purchase is skinny pants that shipped super fast, they are so cute and they fit me so well. I will definitely wear them again when I need new clothes.
I bought a size 10 dress at this online boutique and it fits me perfectly. Such a charming office style with heels and fabric requires no ironing! I have received positive comments from my friends about how beautiful this dress looks :)
Excellent clothes, of quality and also different. I love this online boutique, clothes adapted to our time. Everything I bought feels great, there is no person who does not comment on my outfit. Congratulations on getting your own style, I love it.
Wide variety of designs, even better prices, all delivered to your door. Buying my pants online was easy and delivery was quick. The quality is excellent, with a follow-up via useful delivery mail so that you know the status of your order.
Sizing is difficult to judge so you need to send things back to swop out sizes - and postage just takes far too long - between ordering - sending back immediately and waiting for replacement one item took a month to get right. Products are OK - a bit on the expensive side for what it is.
Hi Claire, pls tell us your order number, so that we can help you check immediately?
I ordered $632 worth of clothes and everything is beyond classy. Materials look very expensive. Will order 18 more on Wednesday. My first order came in in 5 days, Christmas eve. The sizes I ordered are a bit smaller in size, so I'm ordering it large or XXL, my US size is 6-8
Wow, Liza, This is great encouragement for us and we will forward your feedback to our designers as well! We are so glad that you are satisfied with our products! Glad you like it. Hope to see you again at StyleWe.
We would be greatly appreciated if you can share our website to your friends.
Have a wonderful day.
The clothes in this online boutique are of good quality, exactly as on the website, the colors correspond, the sizes are consistent. The only bad thing is that when placing an order at my house the shipping took longer than expected, because I live a bit far away, but it is worth it.
My items came in and did not look anything like the photo or description. Very cheap looking and had style details that were not shown in photo or described. These style detail ruined the entire item. I tried to return per the card instructions and no response. I tried online and they lied several times in chat and refused to take item back. Too bad. Several years ago I bought 7 winter poly jackets for family and friends that were wonderful looking. Even then other items in order were cheap looking but they at least took them back. Don't try buying from them. You will be sorry.
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Items(except swimwear and final sale) can be returned for any reasons within 30 days from the delivered date. For return policy, you can check here for more details: https://www.stylewe.com/information/information?information_id=9
If an item is defective/damaged or wrong item.-You must email us a picture showing the problem/defect after submitting the return/exchange request online.
We will issue full refund or exchange upon receipt. If you have any other questions, u can message me or drop us an email (services@stylewe.com) at any time.
The items were packed very nicely, but didn't work for me. There is nothing in the package regarding return address. I sent and email and received a quick response that I would be contacted within 48 hours. It's been 5 days and no one has responded to me. I just sent another email asking for a response. We'll see how long it takes. Very disappointed it should not be this difficult to return unwanted products
Sorry, I sent you email regarding all the the return details, and I also attached the return label, pls check your email, if you still have any questions, pls contact us for help. Pls don't worry, we will do our best to help you with your return.
I bought this dress for my daughter's wedding. I needed something classy, elegant but yet fit for summer. (As it has been so hot out and the wedding was outside) As well as something I would be able to wear again in the future. The dress arrived quicker than I had anticipated. With in a week, which was nice because it gave me time to match my accessories. After reading the mixed reviews, I ordered a size large because I was worried about the size fitting smaller. (normally I wear a medium) I am very happy to say it fit perfect and I got a lot of compliments on the dress. I absolutely love the dress and will buy from Stylewe again.
Tip for consumers:
Buy a size bigger
I received a message that my wife's Valentine's Day gift was sent 5 days prior but it never came. After contacting Stylewe, they informed me that it takes them 2-5 business days for preparing the order and 7-12 business days for shipping. Do not trust this company to stand behind their word or product. They will do whatever they need to get your order booked but it may never arrive.
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Phil,
Sorry to keep you waiting. We are still preparing your order. And we will notify you with a tracking number once it is shipped.
Thank you very much for your patience. We can refund 10% for the order as compensation after you receive the parcel.
If you have any question, feel free to email us at services@stylewe.com and we will reply ASAP.
Best regards,
StyleWe
Their quality very from 1 item to another. I bought 8 items and only two were acceptable. The rest were garbage. Moreover, they lied when saying we will handle your order in two weeks. It took them four months and I still didn't get 6 of the 8 the items. I spent more than 600 US dollars and got nothing in return.
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We never received your return request for your order, after you make the return request, we will send you the return label, we have checked, you never submit request for your order. If you have return, pls email us the return tracking number, and indicate which items you have returned, then we will follow your case closely.If you have any other questions, u can message me or drop us an email (services@stylewe.com) at any time.
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope that every one of our customers will find their own unique and exclusive designer fashions at StyleWe.
We believe the fashion trend should not be controlled by the few, but rather be guided by the collective actions of every designer and fashion consumer. At StyleWe, our goal is to empower designers so that they no longer feel hidden behind the brand, but are able to proactively communicate directly with their customers throughout the entire fashion life cycle.
We believe fashion should be personal and diversified. Fashion designers should not cater exclusively to the rich and famous. We have dedicated ourselves to enabling talented fashion designers to build their own brands and achieve their dream. Together with our designers, we will deliver high quality designer fashions to everyone.
Sorry for all the inconvenience.
Upon checking, we have sent you the return instruction as well as return label, pls check your email and get back to us asap.
We valued your business and we will try our best to help you resolve the problem.
Waiting for your early reply.
Have a great day~