StyleWe has a rating of 3.6 stars from 5,152 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StyleWe most frequently mention customer service, online boutique, and good quality. StyleWe ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 8 days
First, I would like to acknowledge every time I've email Stylewe, I've received a fairly quick response. Though I don't always agree with the outcome such as receiving only 20% on a purchase so you don't have to return an item. I personally think I should at least receive 40%. I don't know the cost of shipping overseas. I also think the shipping is pretty pricy from the start compared to other companies. Since I love your clothing, they are stylish and made with quality material, I pay the expensive shipping.
StyleWe website uses beautiful, stylish models to promote very fashionable clothing. Mostly reasonable price. Unfortunately, they don't actually carry normal sizes for the majority of clothing items available for sale. So far, I'm 1 for 6 getting a desired item delivered. Have two orders sitting in the netherworld of being paid and being communicated that the 3 -week delivery notice actually means "Pre-Sale" and once they receive the item, it will be another 3 weeks. In the meantime, they have my $$ via credit card for months. Three other items are available in sizes like XXL. For S or M its an "Arrival Notice" customer relationship scheme, which never comes - after 12 months, 6 months and 4 months respectively - all the while StyleWe continues to show these items on my account and in targeted advertising to my browsers. Very bizarre. I can't imagine nor have I ever seen a credible fashion brand manage their website and sales inventory in this manner.
Everything I ordered came after 2 weeks. There were no missing parts and the stuff I ordered (various dresses and coats) are really good and fit me. Talked once with customer support to ask several questions about my order and they were helpful. Cool website that I frequently visit and will buy more stuff from.
This was my first order from Stylewe. The dress I ordered is lovely and well made. However, it does not fit well for my body. I have twice requested an authorization for return without a response. When I wrote to customer service I did get a prompt response stating that the request would be processed immediately, but after three days, there has been no response. Although the quality of the dress is not an issue, I will not order again from Stylewe because of the inability to return an item that does not fit.
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sizing is inconsistent, returns are difficult. I returned two items in the same package, only got a refund for one, even though they were in the same package. I am still trying to get my money back but have low expectations.
Sorry for your unsatisfied. Could you please email us the return tracking number again so that we can process the refund for your in advance.
Being an avid online shopper, I was delighted to find this site that not only offers great prices, but clothes that are not the norm. I bought golf clothes for myself and my daughter and have been getting compliments every time. I must say that the quality is also excellent. I have not had problems with shipping costs. My packages arrive in good condition and on time. I will continue shopping with this site. It's way up there with my favorites now.
I would give it a zero if I can. Goods are overpriced for its quality, and you would be lucky to get the right size. What's more frustrating is the poor service. I returned 5 items in the same package and they kept telling me they only received 4. Their philosophy seems to be 'customer is always wrong'. I called their customer service and only got answer machine. Stylewe will try every tactic to challenge you and keep your money in their pocket. Unbelievable!
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Ying,
Sorry for the inconvenience.
We've checked with our US warehouse staff and they found that the last item has been found today. Sorry for the delay. Sometimes item got separately placed and it may take some more time to sort out.
We have processed refund for the last item already. Hope to see you again at StyleWe.com.
If you run into any issues, feel free to drop us an email (services@stylewe.com)and we will get back to you ASAP.
Best Regards,
StyleWe
Beautiful linen dress pictured online was a huge disappointment. Fabric weighed a ton -
Linen is meant to be light and airy - felt awful. Overall look very unappealing.
Return policy completely unacceptable - really not a return policy at all.
Horrible shopping experience!
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Shellie,
We are sorry you are not satisfied with our solution regarding your return request. Have you returned the item to us? If so, after we receive your returned item, we`ll refund you accordingly.
We have been working hard to improve our products and services. Your feedback is very important to us to improve our service and products.We do hope you will have a better shopping experience with us in the future.
Thank you for your patience with us to settle this matter.
If you run into any issues, feel free to contact us at any time.
Best regard,
StyleWe
Really happy with my leggings and my top. Very comfortable and of quality! I'll get another pair when there's another sale that's for sure. I bought myself a medium blouse (I usually wear large) and this was absolutely fine, possibly it would have been too large if it was large. The big pants were perfect
I bought an over priced cheaply made and designed dress for my nieces wedding. I wanted to send it back because of the quality and the fit. I was told sure ship it. This was in May 2018. It cost me 25.00 to ship from Sacramento to China. I received it back today as if it were never sent. Almost like they did a return to sender but not.
Never again. Buyer beware. I should know anything shipped from China isn't quality.
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I1427221201
The order number you offered is incorrect, we cannot locate any order under your account. Please check and offer us the correct order number so that we can check details for you here.
Personally, it's hard for me to shop online and find items that fit my body type and style, but Stylewe has everything to my liking. I love their fashion sense and great low prices, but check the size chart before ordering.
BEWARE this site is terrible it has been 2 months and still no order! I have escalated it to a claim and they don't have real people to speak to! They send you emails very late, saying im sorry your order is delayed. Not telling you when it will be shipped or why it is delayed. Then when you escalate it they finally provide a tracking number! Which showed no activity for over 3 week with my order hasn't even left ROMAnia! What! Romania?!
Dear Jalisha B,
Can you tell us the order number for a check?
StyleWe, is easy to shop, clothes were great quality, and the shipping came sooner that I expected it. I most definitely will be ordering again from them. If they tell you that they clothes have a high elasticity stretch believe them.
I like the look of their merchandise
I have had a couple of experiences with StyleWe and both of them always exceeded my expectations. The clothes that I ordered looked exactly like the product and the stock photos. The quality of the clothes were impeccable which is understandable because the pricing is more on the upper scale with specially curated designers. These designs are one of a kind!
The sizing also fits me perfectly as the sizing measurements were pretty accurate and helpful for me (I'm size xs/0). Also the packaging came with a fancy invoice wrapped in a black letter. It felt like a luxurious shopping experience for me.
I wish I had seen these posts before I bought from Stylewe. The quality is terrible and sizing is completely random. As other reviewers shared, you have to pay to return to China. They only give you 15% of the cost of your item!
Here is the response: "
Our return center is located in Guangzhou, China. According to our return policy, customer is responsible for return shipping cost and any other related return charges (including possible customs fee). Your refund will be processed after our return center received and inspected the return package.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue. We would like to offer you 15% cash refund or 20% store credit refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth."
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry that you are not satisfied with the item(s). We have email you the return label, once we have received the items intact, we will issue full refund in 24 hours. If you have any other questions, u can message me or drop us an email (services@stylewe.com) at any time.
Very disappointed for this false advertisement. Too bad I didn't read any of the reviews until now and was so shocked when I opened the package. First it didn't look as classy and elegant like I saw from the advertisement page, and when I tried to put on, so sad that my head won't even go through the hole. The heck,
So I asked my daughter to try it and same thing happened. Where did they base the size of the
Dress which is a slip on and no zipper to open?
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry that you are not satisfied with the item(s).
We have sent you return instruction by email. Pls check it later.
If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
Since I discovered this boutique I have become addicted! With an easy-to-use website and fast delivery, I can't wait for your newcomers every week and I'm always buying beautiful new outfits almost weekly! They have a great variety of clothes where you will find something for everyone.
I never had a problem with anything I bought and the clothes have always been of excellent quality.
I recommend to all my friends and family.
I ordered to this site for the first time it was in a flash sale. I paid off half of the original price. Purchased mini dress, i ordered first a small size and few hours after i ordered i changed my mind, I emailed them to change it to large. I stand 5 ft and 6 inches, skinny, so large will be perfect and definitely yes! The good thing, they replied quickly, It did't take too long from my email concerned. I received it few days ago, I am a happy customer, quality is best, the packaging itself, the receipt, quality of the material is really worth for my money! I took pictures of the packaging, the receipt, that's my proof of quality service they have, It took longer though, it came from China to United States, I understand that, ordered it last December 18 and received it early of January 2016. Not in a hurry though, so its okay. Will order again to this company!
I ordered several pieces. Some worked but others needed a size down.
I waited a week for the return label and then sent the clothes back to the address on the mailing label.
I have tried to contact Stylewe because I have not heard from them in months.
If this is the way they handle their customers, I would encourage people refrain from purchasing anything from Stylewe. I want a refund or the clothes in a size that would fit me. I am very unhappy with this company. Marcia Davis
Ponca City, Oklahoma
Tip for consumers:
Once you return items for different sizes, you may never see them again!
Products used:
2 jackets
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback and sorry to hear that you are not satisfied with our product or service. The address on the received package is not our return address, it is only a hub of the shipping company. Please contact our service team for the return label.
Normally we will reply to your email within 24 hours. If you did not receive any reply from us, please try to check your spam, or check whether your mailbox blocks our service email services@stylewe.com. You can also contact our live chat service directly. We are online 24 hours per day.
In order to better help with your issue, could you please provide your order number for checking?
The customer service was lovely, friendly staff and quick replies which is always a bonus. I received my parcel on exactly the date it was promised much to my delight. The item I got was a pair of trousers which fit perfectly, I loved the fit and the style - it looked exactly like the picture. They are high quality and beautifully made. The website has a wide range of styles making it appropriate for everyone to enjoy.
Great selections not seen in local shops! I love all the styles! They remind me of when my Mom used to sew and I would see the Vogue patterns in our local fabric stores. So eye catching! However, just make sure you go up at least one size than you would normally wear in the U.S. I still having a hard time picking my correct size, but I still love looking at the unique styles.
Love the look of the merchandise.
It's tough to get a perfect fit when you're ordering on line. Most of the time, my StyleWe purchases fit just right. This time, the blouse I ordered would have been better on a person with a much longer waist. But I can make it work. The quality of the fabric is not quite as good as I expected, but it will do for most occasions. In any case, the price was right, and the style is still original and versatile.
I received the newsletter and it had some interesting things on it.
Just received my pink knitted skirt and cant wait to show the world how wonderful it is. I have an experience from other websites that the products are not as good as they are shown in the photographs. But now that I am holding my piece, well, all I can say is I loved it. Thank you stylewe! I shall come back again.
I ordered a dress. Dress came and it's too small. I have been trying to get instructions to return/exchange. I get emails saying to go to my account for the order number which I keep sending them. No order is on any of my accounts (2 emails and FB login). There's no phone or address. I suppose I'm stuck now? They take days to respond to emails since they're still backed up mid February from the "holidays"?
Dear LInda E.
I have sent you the return instructions, pls check your messaging~
I have ordered from StyleWe a few times now and have been impressed every time. They exceed my expectations with their customer service, as well as the quality of the clothes. I also love the fact that I can pay with PayPal, it makes checking out so easy. The silk jumpsuit I ordered is gorgeous! The material is incredibly soft and flows beautifully. I have worn it twice now and received tons of compliments on it! I will be back to purchase a few more outfits for the summer.
I ordered a dress with intricate embroidery - it was even more breath taking in person than on screen. The craftsmanship was excellent but what I loved the most about my dress is that someone designed it and her name was on the tag. StyleWe supports up and coming designers from China.
They provided tracking for my order each step of the way and the transit time was mot unreasonable. I highly recommend taking the plunge and ordering.
I ordered a down coat and it is better than I could've hoped. The designer (Other Crazy) had a great eye for details, such as metal zippers, and other tailoring that made this coat very special. I ordered an XL, thinking it might run small. I was right, and would suggest paying close attention to the sizing. I had questions for customer service, which were all answered. The processing time was reasonable considering that the coat came from Singapore and I think they are made to order.
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope that every one of our customers will find their own unique and exclusive designer fashions at StyleWe.
We believe the fashion trend should not be controlled by the few, but rather be guided by the collective actions of every designer and fashion consumer. At StyleWe, our goal is to empower designers so that they no longer feel hidden behind the brand, but are able to proactively communicate directly with their customers throughout the entire fashion life cycle.
We believe fashion should be personal and diversified. Fashion designers should not cater exclusively to the rich and famous. We have dedicated ourselves to enabling talented fashion designers to build their own brands and achieve their dream. Together with our designers, we will deliver high quality designer fashions to everyone.
Sorry, as checkked, we did sent the return email to you earlier, we noticed some emails with attachment may go to the recycle bin, pls check your recycle bin see if the email was there, pls don't worry, I just resent it.
Pls check your email agian.
We will try our best to help, pls do not worry.