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StyleWe has a rating of 3.6 stars from 5,152 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StyleWe most frequently mention customer service, online boutique, and good quality. StyleWe ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 8 days
49,463 reviews
First, I would like to acknowledge every time I've email Stylewe, I've received a fairly quick response. Though I don't always agree with the outcome such as receiving only 20% on a purchase so you don't have to return an item. I personally think I should at least receive 40%. I don't know the cost of shipping overseas. I also think the shipping is pretty pricy from the start compared to other companies. Since I love your clothing, they are stylish and made with quality material, I pay the expensive shipping.
StyleWe website uses beautiful, stylish models to promote very fashionable clothing. Mostly reasonable price. Unfortunately, they don't actually carry normal sizes for the majority of clothing items available for sale. So far, I'm 1 for 6 getting a desired item delivered. Have two orders sitting in the netherworld of being paid and being communicated that the 3 -week delivery notice actually means "Pre-Sale" and once they receive the item, it will be another 3 weeks. In the meantime, they have my $$ via credit card for months. Three other items are available in sizes like XXL. For S or M its an "Arrival Notice" customer relationship scheme, which never comes - after 12 months, 6 months and 4 months respectively - all the while StyleWe continues to show these items on my account and in targeted advertising to my browsers. Very bizarre. I can't imagine nor have I ever seen a credible fashion brand manage their website and sales inventory in this manner.
They always compliment me on all the clothes in my closet. I sincerely appreciate your website where I have bought most of my clothes, the best advice is that if you buy something like a tight dress or a shirt with straight bands, it is better to order a larger size, so that everything is more fluid or can be fixed.
Shopping at Stylewe.com was the first time that I had Ever shopped online for clothes or anything else for that matter. I was VERY nervous about it, but the quality, style, and speed of delivery Exceeded my expectations. So here I am again on this site, looking for more nice surprises.
I like your style
I chose StyleWe today to see if it is a legit company and to test it's quality and customer service experience.
I returned the poor quality clothing I received 2 months ago and have yet to receive a refund, as promised. This company lies to you about their return policies and cannot be trusted. Please, do yourselves a favor and stay far away. If you know of any government sites to which I can report consumer fraud, please feel free to post!
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
This is a scam. They send you cheap clothing that looks nothing like what they advertise and costs a LOT of money. And they advertise free returns or exchanges but this is a LIE. They actually charge you the FULL amount to ship it back. I reported them to the proper authorities and you should too: econsumer.gov. Hopefully they will be shut down. They are liars, cheaters, and no one should order from them if they value their money.
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The order came yesterday. So the wait was very reasonable. I also liked what I saw when I opened the bag: nicely packed, fits nicely and feels great albeit I need to lose 5 lbs for a sharper look! Looks like a small gift (a scarf) was included, which is a nice surprise and a warm touch! Thank you, Stylewe! I am not supposed to buy more clothes, but I will come back and recommend you to my friends. Keep it up!
I have been unsuccessful to find out how to return items.
Sent email to: Lanny at customer service 6 days ago, and have not received a response as of today. Can anybody help me on how to return the items that don't fit me? Have also been unsuccessful in signing into my account.
I'm very frustrated definitely will never order from this company again
Dear Hermina,
We should have replied you with the return process, let us know if you have any question.
You are welcome to email us a return proof for a fast refund :)
Being tall makes it difficult to buy clothes online, but not here, they have sizes that adapt to all shapes and sizes. Clearly identifiable on their website, even the wide shoes that are normally the ban on my life. I bought a fabulous dress after seeing another lady wear it over the holidays, I went on the website and ordered it in two colors and was continually complimented every time I wear one of them. I buy at night when the weather allows... thanks!
I am not sure I would order from this company again. I am so disappointed. So many things I want to order but taking 8 weeks going on 9 weeks to delivery an order with no communication is totally ridiculous. This is very bad customer service. How can i place another order without getting my previous order. The customer is bombarded with emails and deals yet they never received their previous order. Someone will response with a really immature response like, " sorry for the inconvenience but we are waiting on stock to come in". If that's the case be honest and forth right by not putting a date for 3 weeks pre order when you very well know you can't deliver.
Products used:
Dress
Dear Customer,
Thank you for reaching out to us regarding your order. We apologize for any inconvenience caused by the delay in shipping.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping. Please be assured that we are doing everything we can to get your order shipped out to you as quickly as possible.
We would like to inform you that you may reach out to us either through live chat or email. Both methods of contact are valid and provide efficient communication channels for our customers. Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
Also, sorry for the bombarded with emails. If you want us unsubscribe the advertisements. Please let us know.
If you want to check the order status, please check https://www.stylewe.com/order-query
Or please provide us with your order number via email services@stylewe.com, and we will be happy to look into it for you.
Best regard,
STYLEWE
I am delighted that I took a risk and ordered clothes on this website. Shipping was very fast. I received it in just over two weeks. The shirts were of better quality than I expected for the prices. Everything fit perfectly: the measurements listed were accurate. I feel like I've gotten a real bargain. I certainly expected to be expecting a lot more and receiving worse quality products at such great prices.
I placed my order and received no order number or a confirmation fo the order being processed. Trying to reach their customer service is impossible. I wrote them, and so far- no response, in spite of posting on their website that they have CS for 24/7. CHat or using their mail e-form on the site is impossible to use because both require order number which I don't have.
Tip for consumers:
Do not buy there
Products used:
NOne, never received
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback. Normally you will receive a confirmation email after placing an order. If you did not receive it, please try to check your spam box.
To reach our customer service, the order number is not necessary.
In order to better help with your issue, could you please provide your email address for checking?
This page is very easy to navigate and I can always find what I'm looking for!
There is an incredible range of clothing and I have found some really unique dresses that I love.
The quality is usually pretty good for the price you're paying, sometimes the items may look a little different than the pictures, but sometimes it's to be expected, so be sure to read the reviews before buying anything.
Really it fit me perfectly and it looks more Gorgeous. I have ordered a mini skirt few day's ago but i got it yesterday. I am so happy about delivery and also to see the better quality of this dress.
Thank you stylewe.
It has been 48 hours and no one from customer service replied to my return email. How long do I have to wait?! It supposed to be 24 hours! Where should I return my order!
Unfortunately it has been bad experience with stylewe. All the dresses I've ordered are too big even though I checked the sizes before ordering! And now I don't hear from them about return! Avoid this web! It's a huge waist of money!
Dear Anna, sorry to hear you are not satisfied with our our products, Actually we have replied you via email, pls kindly check back your email. Pls no worry, we have return center in US, pls return accordingly. About how to return /exchange, pls refer here: https://www.stylewe.com/information/information?information_id=9
If you run into any issues, feel free to drop us an email (services@stylewe.com)and we will get back to you ASAP.
The items received do not look anything like what is shown on the website. The material is cheap and scratchy- one of the dresses had a crooked zipper and the other had rips in the lace-I tried adding pics but they wouldn't download from iCloud. Sorry.
The Size Guide on the website is Very Exaggerated... I purchased the size suggested according to my measurements. The dresses are all enormous... No way I would ever wear these in public!
I contacted Customer Service within two days of receiving my order and was told that I could either except 15% cash refund or ship all the items BACK TO CHINA at my cost.
Do not order anything from this merchant! You will be sorely disappointed
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I just kept it to myself when i got the first dress ordered earlier throughout the year. I tried two more items, the black leather pants which look absolutely NOTHING like the picture, and the red coat which was acceptable. The pants, however, were horribly made, and does not support the look as viewed on the website. If it had not taken a month to get here I would send back, but Ive decided to just chalk it up as experience and not order again.
Products used:
leather pants, red coat
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Customer,
Thank you for taking the time to share your feedback with us.
We are deeply sorry that you are not satisfied with our product and service.
We are deeply sorry for making you wait so long to get the order. Our normal delivery time is 3 to 5 working days for order preparation, plus 10 to 15 working days for mailing. From time to time, there could be accidents happening to a few deliveries.
What we have been trying to do is to try out different shipping agents and struggle to provide a good experience of shopping.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
We understand how frustrating this can be and we apologize for any inconvenience caused.
To help us resolve the issue, could you please provide us with your order number, a brief description of the problem, along with a clear photo of the item?
If you need assistance about your order, please feel free to contact us by chat or by email at services@stylewe.com, our service team is 7/24 available on chat and will reply to email as soon as possible.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
STYLEWE
The best thing about StyleWe is that they have a huge collection of dresses and other fashionable materials. The price and quality of the product are far better than Scam websites. Highly recommended if you are frustrated with Online Scams. Their fast shipping is admirable as well.
These dresses are amazing, beautifully designed with the fullest figure in mind, they hide my tummy while shaping the body. The material is of great quality and the colors are simply gorgeous. The online service was super fast, I would not hesitate to recommend this site online.
I only gave them 1 star because I had to in order to review. This company is terrible. There return policy is non-existent, and the clothing quality is not much better. I ordered a sweater, and it arrived as some cheap fake velvet fabric? Nothing like pictured.
Tip for consumers:
DO NOT order from this company
Products used:
I ordered clothing. None of which was anything like what was pictured.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at services@stylewe.com or by 24/7 chat online.
Stay safe and have a good day!
This is the email I got from Stylewe when I request a return:
Dear...
Sorry that you are not satisfied with the item(s).
Kindly reminder: our return center is located in China. I'd love to remind you that it may take around $60-$100 for international return shipping.
Please note that customer is responsible for return shipping cost and any additional charges, such as international duties required by law in order for the return to clear customs. Besides, it will take quite a while for international shipping. Only after we receive your return package INTACT successfully within 30-day return window, can we refund you. If the parcel is lost on the way to us, our Customer Service Team will NOT offer any compensation option.
Since returning to China may cost more than what you originally paid for the item(s), we strongly advise you keep the item(s) or gift your friends or someone in need.
Thanks for your patience! Please dont hesitate to email us if you have any questions.
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Hyewon Lee,
Sorry for the inconvenience.
Please note that even if the package was shipped from the US, it does not mean that our return center is located in the US. We are working with many independent designers all over the world.
Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a partial refund and keep the item(s)instead of returning the item(s). If there is any sizing issues, you can use this fund to alter the clothes. You can just reply to our email and we will proceed.
To learn more about our store credit policy, please visit
https://www.stylewe.com/information/store-credit-policy
If you still want to return/exchange the package, you can email us for a return label.
You can check the return policy here: https://www.stylewe.com/information/returns-and-exchanges
Thanks for your patience! Please dont hesitate to email us if you have any questions.
Best regards,
StyleWe
I bought online and was confused on the status of the shipment as my package reached the delivery time of 10-20 business days. They were very professional in their explanation and provided spectacular customer service. I will buy more dresses here again, keep up the great work!
The team at this online boutique was fast and friendly from start to finish, the online shopping experience was very good, which surprised me. I would recommend them to anyone looking for clothes with a very beautiful embroidery design, whether it is for work, gifts or holidays.
I ordered some shoes from this site more than a week ago and they haven't even shipped them yet, so, if you order something from this place be aware that you'll have to do it more than a month in advance if you want your item for a particular date. I'm very disappointed because I needed my shoes for an event and I wont get them on time and they are not cheap at all. Let's see what I get, I'm now looking at very bad reviews here. Careful with this place
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
As checked, your order is still not shipped yet. Did you mixed up with other orders from different size?
We are still preparing your order with our designers and should be shipped out shortly. I have requested our shipping dept to notify you with a tracking number once the order is ready.If you don't want to keep the order, pls contact us at services@stylewe.com any time.
I am so obsessed with this online boutique. I can't think of a more stylish and addictive way to dress for events. Also, their customer service is really friendly. Now I have bought it only 3 times and I can say that it has been really satisfactory.
I have been an online clothing shopper for two years and just discovered this website 7 months ago. I have ordered 6 shirts so far and they never disappoint. To add, the delivery is convenient and their customer support is very efficient. I can still enjoy more.
If you can be patient with the delivery of your item(s), then I would highly recommended ordering from StyleWe. They have VERY intriguing and cool items. This is the first time that I ordered, and I order 2 shirts. They were the perfect fit, and I could not believe the quality. I was more than pleasantly surprised.
It's now been one month since I ordered from this Company. The clothes that I received had a chemical smell to them and I still haven't received the rest. The website says delayed by 3 more weeks and the other garment is no longer available. At this point I really just want my money back for the 2 items that I'm missing. Don't waste your time or your money.
Dear Customer,
We apologize for any inconvenience caused by the delay in your order.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping. Please be assured that we are doing everything we can to get your order shipped out to you as quickly as possible.
Also. We're sorry to hear that the clothes you received had a chemical smell. Thank you for bringing this matter to our attention. We will be even more strict in conducting a comprehensive quality check on all clothes before shipment to ensure that they meet our standards.
If you would like to check the status of your order, you may check via https://www.stylewe.com/order-query
Or, if you want to cancel any item in your order, please provide us with your order number via email services@stylewe.com, and we will be happy to help.
Best regard,
STYLEWE
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope that every one of our customers will find their own unique and exclusive designer fashions at StyleWe.
We believe the fashion trend should not be controlled by the few, but rather be guided by the collective actions of every designer and fashion consumer. At StyleWe, our goal is to empower designers so that they no longer feel hidden behind the brand, but are able to proactively communicate directly with their customers throughout the entire fashion life cycle.
We believe fashion should be personal and diversified. Fashion designers should not cater exclusively to the rich and famous. We have dedicated ourselves to enabling talented fashion designers to build their own brands and achieve their dream. Together with our designers, we will deliver high quality designer fashions to everyone.
Sorry, I can not find any order under current email address.
Can you tell me your order number or your registered email so that I can find your order?