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StyleWe has a rating of 3.6 stars from 5,152 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StyleWe most frequently mention customer service, online boutique, and good quality. StyleWe ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 8 days
49,463 reviews
First, I would like to acknowledge every time I've email Stylewe, I've received a fairly quick response. Though I don't always agree with the outcome such as receiving only 20% on a purchase so you don't have to return an item. I personally think I should at least receive 40%. I don't know the cost of shipping overseas. I also think the shipping is pretty pricy from the start compared to other companies. Since I love your clothing, they are stylish and made with quality material, I pay the expensive shipping.
StyleWe website uses beautiful, stylish models to promote very fashionable clothing. Mostly reasonable price. Unfortunately, they don't actually carry normal sizes for the majority of clothing items available for sale. So far, I'm 1 for 6 getting a desired item delivered. Have two orders sitting in the netherworld of being paid and being communicated that the 3 -week delivery notice actually means "Pre-Sale" and once they receive the item, it will be another 3 weeks. In the meantime, they have my $$ via credit card for months. Three other items are available in sizes like XXL. For S or M its an "Arrival Notice" customer relationship scheme, which never comes - after 12 months, 6 months and 4 months respectively - all the while StyleWe continues to show these items on my account and in targeted advertising to my browsers. Very bizarre. I can't imagine nor have I ever seen a credible fashion brand manage their website and sales inventory in this manner.
This is honestly the worst site i've been to. The dress i ordered was the wrong color, material, was extremely itchy. And the kicker? The tulle "hemline" looked like it had been cut by a child with scissors! It was completely uneven and had jagged edges! I knew going into it that this might be a scam, but c'mon. This $65 dress CLEARLY only cost $3 to make. (Also, their customer service is nightmarish at best.)
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Contacted them twice and both times they gave me relevant answers and were responsive. I had issues with some of the models and the sizes. At the end it all turned out well. Next month I will make new purchases.
I ordered a dress from StyleWe this week and really not sure what to expect. Waiting eagerly to get my dress delivered. This will definitely help me decide whether to shop next time because the dresses online looks really beautiful (not to mention very expensive) and I am looking forward to shop again if I'm highly satisfied with my first purchase. :)) )). I'm giving 5* for my excitement.
Beautiful store, Priced for all levels of shoppers. I am never disappointed with the items that I purchase. The best sales price ever... I have ordered various things online from StyleWe, a nice wallet for my mother and various clothing items. It was very convenient to order. Fast shipping, Great customer service! Always friendly, polite and determined to make sure that I am happy with my purchase.
I order these dresses for my daughter's wedding and grandson's graduation. They were way to small. I always order a size 10 and these were suppose to be 10-12. Now I am having trouble returning. I have sent emails requesting the information and label but they keep telling me to use the button on my order. This has not worked. I've e-mailed them 4 different times and the same response comes. This was an order over $350. I am frustrated to say the least.
Dear Cathie, Sorry for the unsatisfied.
We just re- sent the return details and attach a return label to your email address at :cathiewhipkey@gmail.com
We would like to offer you 2 option for your return.
1). Cash refund. You can mail the item(s) to our return center for cash refund.
2). Credit refund. We would offer you store credit for the return item(s). If you choose to accept the store credit, as a valued customer, we would like you to keep the return item(s) as part of your compensation.
Pls check your email, and tell us your option. We promise you we will settle this matter at the best way we can.
Any more questions, feel free to let us know, we will happy to help.
Very satisfied with all my online purchases here. If someone is a little worried about buying on the internet, I can understand that I was too, but since then I have ordered many clothes and Im a very satisfied customer.
When you first go on the site, they indicate trouble free returns. I had to request a return label 3 times and they indicate that my item came from China so I'll have to return it there. It would cost me $32 to return a $76 dress. This company indicated they would give me a 20% refund if I just kept the item that doesn't fit too small. I'm still waiting to hear what this company will do for me.
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry for your unsatisfied.
Please noted that we never mentioned that we offer free return in our website since we always list buyer are responsible for return shipping.
And you have accept to return the item.
If you have any other questions, you can drop us an email (services@stylewe.com) at any time and we will get back to you ASAP.
Best regards,
StyleWe
I am editing this review after I posted negative review for StyleWe! Because I returned my package and after 5 months, they told me they haven't received it! And I was very disappointed! But finally today they sent me an email and did the refund... I found out that it is not their fault! Sometimes packages ship to China stuck in customs...
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Sh,
Thank you for your sincere feedback and your cooperation. We have stated in our return policy we`ll be responsible for refund after the returned parcel is received. We are sorry your returned parcel is not delivered to us.
Best regards,
StyleWe
The clothes are cheaply made, and not as pictured. They are the wrong color, length, style... WRONG! They require you to pay for the return shipping to China. It cost me $60. I'm only getting $126 back... that's IF they ever return my money. I shipped it 4 months ago and have still not received a refund. This is a SCAM! Do not buy from this company.
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry that you are not satisfied with the item(s).
We have sent you return label indicated the return address. Pls return the order ASAP.
If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
This website first appeared in my browser and I have been buying all the cute clothes from them ever since! They have so many things that are my style, and they are always very good prices, free shipping! Total victory.
The service is exceptional. The representatives take a personal interest in assist you with your needs. However, some items can be hit or miss. Although I ordered a size up, the items were still too small and short in length.
I found clothing here that are not found in any store where I reside.
Need clothes
Was easy to order. However, had problems locating one item but found it and as a first time shopper it did not take the "News" promotion code you are offering. Please add your promotion code to this order. Thank you.
Your $#*! have been showing up on my device and I love the styles your company showcase and am in the process of adding/replacing clothes
I ordered an XL size just in case these styles were made more for the Asian woman. I was right, it just about fits (a little bit tight on the bust, I'm a US size 12.) It took 15 days from placing the order on 9/7/16 to receiving it. It is suppose to be silk but it does not feel like silk... more like 100% polyester. I will not order from this company again due to size, quality and the reviews of other customers.
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry for all your unsatisfied.
Some of our items run one size smaller, so it will be better to choose bigger size. Every time when you click the size "S, M, L"etc，it will show the corresponding detailed measurements for the specific size. Then you can check. You need to refer to the item Product Details to see the exact measurements first and choose the corresponding size (S, M, L, etc). The size guide is just a reference for all the items, which is not as accurate as the info of product details.
Items can be returned for any reasons within 30 days of the delivery date.
For return policy, you can check here: https://www.stylewe.com/information/returns-and-exchanges
If you run into any issues, feel free to drop us an email (services@stylewe.com)and we will get back to you ASAP.
I like to buy here since they always have a good special offer of clothes. My last purchase went very well for me, I bought many products online, they always process my orders promptly, they were delivered mainly on time.
I usually don't like ordering online from companies I haven't previously ordered from because the sizes are all wrong but I just loved a few of their dresses so I took a chance and I am so glad I did! The shipping was faster than I expected and every one of my dresses fits perfectly. Their size conversion chart is spot on! I will definitely be ordering from them again, such cute stuff at great prices. Love love love them!
This online clothing page was very accommodating to my situation in this quarantine and I am very grateful for it, the friendly service does not go unnoticed, all my emails were answered in a matter of hours or a day!
My gf and I ordered several dresses from StyleWe. Everything was perfect because we ordered for my nephew girls as well and the sizes and the quality were top notch. Their customer support also really helpful! Ordering again this month.
Fast online transactions and great clothes. The pants that I buy here are my favorites among all. They are very comfortable to wear and fit my butt perfectly. I have not found a similar website as good as this one.
I ordered 4 dresses that looked amazing in the pictures. They arrived a week later and were very disappointing. The fabrics were thick and blanket like, and the workmanship was terrible. I emailed them asking how to return them. They wrote back with a return address, asked me to take a picture of the return package, and the refund will be posted in 2 days. I did as instructed and paid $35 for shipment. This was 10 days ago and still no refund. I've sent multiple emails inquiring with no replies. They received the returned merchandise 2 days ago, and still nothing. I'm contacting my credit card company to dispute the charges.
Very disappointing!
Dear, we already refunded you, The transaction number is 3WV818309A243521L. Amount is 488.97 and was issued on Jan 18th, Pls check your account and tell customers the true things. Thank you!
This is simply the worst experience I have ever had shopping on-line. It is fraud. Their financial goal is clear: It is a bait and switch. Clothes are very poorly made and totally misrepresented on their website to include American and European models. The sizing chart is also not followed. Thankfully, Pay Pal and Chase are investigating and supporting me. The return to China is such a hassle (and they tell you that when you try to return merchandise) that they offer you a percentage (not all!) of your cost for the junk you get as a preferred option instead of returning to them. They don't want it either. We have to stop this scam. Thieves have no honor.
Tip for consumers:
DO NOT buy from StyleWe.
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We have double checked with our warehouse and we can not find the return package. We can only issue full refund once the return is well received.
This company does not like to refund your money. Unless you know for sure your item will fit do not purchase. I had to pay $19 to return my items and they charged me the shipping costs for returning them. I will not be ordering from them in the future.
Dear Customer,
Sorry for the inconvenience.
Kindly be noticed that according to our policy,customers will have to pay for the return shipping fees.However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
Please do not worry. We ensure we will issue refund to you after we received your return package.
If you need further help about return, please contact us via email services@stylewe.com. Our customer service team is always here to help.
Best regard,
STYLEWE
For starters, I would really like to thank StyleWe's team for their excellent customer service. Several negative reviews on SiteJabber had me skeptical at first, however I decided to give it a try and I was pleasantly surprised!
What struck me the most was the quality of the clothing. I have ordered an elegant dress from StyleWe because of its captivating design, which proved to be even better than on the pictures when it arrived! The delivery was exceptionally fast, which I did not expect after having shopped with other online retailers - within about a week's time, StyleWe had delivered my dress.
I definitely recommend StyleWe to anyone shopping online!
I visit Stylewe site because the clothes are fashionable and interesting. When I saw this top, It immediately grabbed my attention. Then I saw that it was on sale. I had to buy it. When it arrived, it fit perfectly and looked great. I'm so very happy with this purchase.
Wow top on sale.
StyleWe has a beautiful website that claims and portrays all an intelligent and well-informed consumer would seek; however, when it comes to resolving an issue and seeking assistance from their customer service representatives, it is NON-Existent. The merchandise is of poor quality, poorly made, ill fitting, poor quality of materials, unresponsive, and do not refund as the website claims to do. This has been the worse shopping experience in my entire life. I have shopped all over the world, and have had to return items through the mail services in other countries, but returning anything to StyleWe has been terrible and certainly unethical how they do business. They should be put out of business and fined huge fines from the state's attorney general for robbing the consumers through their website. They should NOT be getting even 1/4 of a star! NO STARS!
Tip for consumers:
StyleWe contacted me asking me to remove my review and they would refund me the money, $202.00. I have not received a refund!
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Ada,
We have processed the refund for the merchandise.
If you run into any issues, feel free to contact us at any time by sending emails or chat or call us.
Best regards,
StyleWe
I ordered a dress on Stylewe. I am a UK 10 and usually things fir perfectly. This dress was a disaster. The bodice was cut 6 inches too short so it had an Empire waist, and the skirt was all puffy, not at all the A line of the photo.
The worst was, when I tried to return, they said I was responsible for the shipping back to China and I would only get the refund in 4-6 weeks once it was processed.
Definitely do not shop with Stylewe!
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry that you are not happy with the order. We sent you the return label. Pls return per instruction, we will refund you after the return package is received.
I've ordered three beautiful expensive blouses and have not received not even one. I needed them for a wedding abroad. Europe. I've reached out to the company asking for their phone number, and all I receive it's "we are sorry for the delay" your items are being created! I am extremely upset, there's nothing I can do. This company is in CHINA and of course, they have no phone that I can use to communicate to anyone. Does anyone knows their phone number? I'm desperate and would like to press charges against this and get them out of business. Thank you.
Dear Customer，
Thank you for reaching out to us and for providing your feedback on Sitejabber.
Please note that we do not offer phone call service. You can contact us via email at service@stylewe or online chat. You can contact our chat agent on the right side of our website.
Our estimated delivery dates are based on several factors, including the destination address, and the shipping options you've chosen. You can expect to receive orders in 13-20 business days with standard shipping. Please check more details here https://www.stylewe.com/information/shipping-delivery
If you need more information, please contact our service team so that we can check your order.
Best regard,
Stylewe
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope that every one of our customers will find their own unique and exclusive designer fashions at StyleWe.
We believe the fashion trend should not be controlled by the few, but rather be guided by the collective actions of every designer and fashion consumer. At StyleWe, our goal is to empower designers so that they no longer feel hidden behind the brand, but are able to proactively communicate directly with their customers throughout the entire fashion life cycle.
We believe fashion should be personal and diversified. Fashion designers should not cater exclusively to the rich and famous. We have dedicated ourselves to enabling talented fashion designers to build their own brands and achieve their dream. Together with our designers, we will deliver high quality designer fashions to everyone.
Sorry you are not satisfied with our products. Your feedback is very important to us to improve our service and products. If you don`t like the item you received, you can log in your StyleWe account to submit the return request, then mail back the item to us.
After we receive the item, we`ll issue refund for you.
If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe