Suddenlink CommunicationsReviews 128

I put in a move in late July cause I'm moving on Aug 31st. Only July 29th, they disconnected my services for some reason and I had to call twice to get what I thought would be my cable and internet reconnected as I hadn't moved yet. Well, they did reconnect my internet but not my cable. I didn't find out for 3 days that my cable was still disconnected because I tried to watch the HBO app. HBO let's you log in through your cable provider and watch their show and movies without ads. I called them up again and was walked through the whole trouble shooting thing they do and it not work. They set up a tech appointment for several days later. Tech came out. Tech said someone royally messed up my account. He had to give me a new Altice One cable/modem box and take the other 3 off my account as I'd sent the minis back and no one ever took them off my account. The person who put in the move request for me didn't understand me when I kept saying Aug 31st and got it confused with July 31st. I don't understand why. I now have 3 accounts, one of which is pending install for Aug 31st and the other 2 have balances. I finally got them to transfer the balance from my original account to my current account but it's a bill for Aug even though that account was disconnected July 29th. I was told any disconnects requested before the 22nd of the month would be ignored billing wise and I'm still required by contract to pay that bill. Some of my credit were taken off and the rep of fb chat said they would be put back on and reflect on my next bill. I wish I had another company I could go with but there isn't another one around here. At least the tech knew what he was doing and fixed me right up.

1. They held my payment check for a week then charged a late fee. (I feel like they are forcing paperless billing or autopay!)
2. I have cancelled a hidden charge twice but am still charged.
3. After several Internet related complaints they sent a technician to fix it. He was surly and rude to my wife.
4. I am paying for 400mps but never get over 25mps.
5. They know that they are the only game in town!

I have a 74 year old sister in which after 1 1/2 weeks of sharing that she wanted to only get her number changed because of various harassments from bill collectors and etc. She was told that it would take 1 day, however, after 1 1/2 weeks of the worst communication imaginable, the request was made AGAIN after already telling them (at this point) about 5 times. So with the next phone call, they disconnected her phone entirely without even giving anyone a heads up. Long story short, she was without a phone for another 3 weeks (a cell phone was purchased for her). No apology was ever given, no one ever relayed our messages to any "top person" and to make matters worst, the bill she received the next month was even more. Suddenlink is the absolute 'WORST" and we would switch TODAY if there was another carrier available! The overall rating should be 0!

I been a customer with them for 15 yrs. The last 8 or so with internet and phone. Have always had unlimited internet. In mat my bill went up to $200.59 i call and get somebody from India that tells me i went over my data. She then transfers me to somebody else also from India and this one tells me there is a mistake i got unlimited internet. I go to the Local Suddenlink and they told me i only owed $140.00 June's bill same way was $350 again told wrong and told what to pay, now we are in July my bill comes its $376,00 i go back and told wrong you pay this so i did after that Suddenlink disconnected my phone and will be disconneciing internet soon if i do not pay the balance of $376,00 very $#*!ty company to do business with worse customer service. I have went back to Frontier

We moved out here close to 4 months ago. This is a new neighborhood and Suddenlink is unfortunately the only internet service available. I pay for the highest service available (1000) which is actually much more than I actually need, but hey, the cost is not too much above what I do need. For the past 4 months my service has been intermittently horrible, and their customer service is a huge disappointment for the most part. If given the opportunity I will be parting ways with this completely unreliable provider. What is the point of paying for internet that cannot be used?! I make my living remotely so this is a huge problem for me. To anyone who is considering going with this provider I can only offer this advice - If you have a
choice, ABSOLUTELY DON'T DO IT! The headaches simply aren't worth it no matter what kind of a "deal" they are offering!

Suddenlink is the worst company for cable I've e ever seen my mom has cable in Florida with spectrum and no issues we need spectrum in west texas screw suddenlink

My service base been out for four day's and no one at Suddenlink can tell me when it will be up. I have been on the phone numerous times trying to fix this situation with no luck. Internet has probably been out at least 4 times this year alone with no credit to our account. No one can tell you what the issue is or when the service will be back up. This company may have a higher speed the other other companies but the problem is they have outages at least once a month and you have no way of knowing when it's going to work again. Customer service is horrible. Stay away from this company and go for slower speed rather than very, very unreliable.

0 stars for billing. We only had internet with them with the intention to leave 6 months out of each year and it would be on season hold. The Rep said there would be no charge for that time. Next billing there was a charge and when I called they said the previous Rep was wrong and they couldn't honor it and that it would be at least a $10 a month charge. I then received notice that they were charging me a monthly fee for TV, which is a fee our Condo HOA pays monthly for everyone. Now the bill was showing $140. They told me twice they would correct that, but it never came off my bill. A half dozen calls and calls not returned tells me there is something serious wrong with this company. I just cancelled today after a 1 hour workout on the phone to get the right person. She could not even give me my final bill (which I know will be wrong). Every time I asked to speak to a supervisor, I was disconnected. Very dishonest company.

Today's average speed to Suddenlink's servers 40 miles away is 1.16 Mbps. If you like crazy high ping rates and speeds that are comparable with a 56K modem, then this is the company to go with. Unfortunately, this is a rural area and Suddenlink is the only company in the area. Suddenlink knows this and treats their customers accordingly. Will ditch this looser company as soon as anything else comes available. Starlink where are you?

The only day we had great internet was recently was during a wide spread power outage. We were running on a generator and were likely one of just a few able to use the internet and saw speeds 200 to 300 Mbps.

I have been a customer of Suddenlink since 2008. At one point I had all their products but found myself dropping services over time as performance degraded and technical support was unable to solve the issues. I have found that I would be caught up in a technical support loop with no resolution. The last service I have is their 400Mbps Internet service. The photos attached show what speeds I am getting throughout the day.

When I call technical support, the outsourced responders are professional, empathetic, and readily provide troubleshooting. When they cannot solve the issue, they request a contracted service tech to come to the house. The contracted service techs are professional, empathetic, and readily provide troubleshooting. When they cannot solve the issue, they say they will escalate the issue. I ask a timeline for resolution and I get a range of responses from an honest "I am not sure" to a 2 to 7 day guestimation. After this amount of time passes, I call technical support, and the loop repeats. I have been doing this since Mid January (posting this mid April).

When I decide to terminate my service, I am sent to the retention department. They are professional and empathetic, but they start the technical support loop over. I would actually like resolution as I am in the unfortunate position of only having one choice for broadband internet.

Suddenlink has overpriced them self, my internet is $90 per month and my in-laws tv and phone is $196 per month. Customer service is terrible, I was on the phone with them for an hour and after so much complaining they lowered my bill $5 (wow) I care for my in-laws services and was on the internet with someone for over an hour bein switched between departments and was finally told they could do nothing for me and I need to talk to the customer loyalty department by phone when they opened up. I contacted them and got the same run around, dept, to dept., on hold, on hold, on hold... I tell him my in-laws are paying $60 per month more than their sister just across the road and they have tv, phone and internet and I was told that they were probably under a promotional plan and it would increase, I told him he was wrong and they had that service for a long time., I asked to speak with a supervisor after being on the phone over an hour and was told that was my right and to please hold... He returned (not a supervisor) and tried to tell me they (in-laws) were getting a good deal, I asked why wasn't I transferred to a supervisor and was told that the supervisor couldn't do any more for me than he could. After an hour and 20 minutes I finally had all I could handle without blowing my top and saying something that shouldn't and hung up! Suddenlink has the worst customer service to deal with as well as their prices being outrageous, they start you in at a good price but continue to increase the prices. Stay away unless their your only choice.

I have been trying to get this straight since November, it's now March. A tree fell across the cable lines in October and pulled them down. I called customer service which I assume is in India. Was told they had to send out a Tech over a 11 day period they worked to repair the lines I called on the eleventh day and asked what the status was on completion. They sent out service tech again. They charged me for two service calls $120.00, they never came in my house I got my new bill a few days ago and they only credited me $60.00 and went up $10.00 on my bill. I have been changed a service call in the past for them coming out to tell me nothing is wrong with my equipment. The problem was with their distribution lines. My Internet has not worked the last three evenings. I am afraid to call as I will get charged again. I also pay for 75mbps and only get a speed of around 50 and if you check the speed on speed check apps other than Suddenlink it's about 35 Mbps. They are terrible but the only Internet provider in my area.

I have had for over 3 years. I have no other provider available. In the 3 years I might have whole service for the entire month maybe 4 times. When I started the time to get a service person was around 3 days. It currently is over a week. I had an appt scheduled for tommorrow. I made 10 days ago. I received a text saying they were canceling my appointment and hoped the problem was gone. Nothing had been done to make it go away. I called in. Was told due to weather outages the apt was canceled. I asked if I would be called with a new date. Was told no. Just keep calling back every couple of weeks to see if we are caught up. They are such a poor company to work for they can't keep service techs.

I purchased internet payed with credit card was surposed to be installed two days later on 7th Jan. That morning they sent tec to wrong address tec would not install my internet, wrong address on work order. That day I spent over seven hours on phone talked to seven different customer service reps. Was hung up on six times finally late that day I got someone to help me. To get get installation I had to get address right which your person who sold me internet put wrong address on work order. I was given a date to install internet 11 day later. 11 days later they sent the tec to another different address luckily this tec hooked my internet up the address on work order is not my address so guess they can figure out where to send bill. Do I get 11 days off bill for there mistakes sudden link has the worst customer service reps I ever encountered. There reps wasn't americans from some towel head country which was impossible to talk english to. I am a disabled veteran serious problem with customer service support needs addressed. I would not recommend this internet service to my enemy shame

My cable service was out for 2 weeks in November and every time I called I reached someone in India who had no idea what was going on. I asked for supervisor call backs several times, but no one ever called. Finally, I filed a complaint with the FCC, and voila', my service came on the next day. Then I was promised a credit on my bill, which I never got. Oh well, I guess it's back to the FCC...

Deserves negative stars. By far worst service I've ever received. Raised my monthly internet fee without telling me. I found out from a friend who told me that her bill went up without warning by $10 (I had been using autopay). After having the displeasure of waiting eons for a customer service representative to get on the line to cancel my service, I find out months later that they've still been charging me. The rep blamed their "faulty system" but claimed that I still owe money for their modem. He also let me know that I was already charged (and I had unknowingly paid) $75 previously for the modem. I never used their modem and it was even stated on my first bill that I had my own. They were going to send my "unpaid" balance to a collection agency. Please do yourself a favor and do me a favor and never work with this company. The initial price may seem good but they will increase the bill in a few months claiming that the promotion expired (duration of promotion was never discussed upon installation) and charge for things you never used. Seriously not worth the high blood pressure.

Been with them over 3 years, no new service or equipment, but the bill increases 10 to 20 dollars a month. They have no new deals for existing customers. Their the only provider in ny area with high speed internet, so I guess the can charge whatever they want. Customer service seems to be in a foreign country and of no help.

This is the only ISP I've had service with that will give you a decent deal up front but when your promo expires, they have no current promos for existing customers, or really poor ones with very little discount. This is all while they have offers for new customers at about 1/2 the rate they charge their existing customers. I don't know anyone in my area that isn't aggravated to no end with this practice. If there were another provider in the area, I'd be gone along with a whole bunch of folks I know. Also, recently found out there is a work-around for households with 2 of age tennants. Cancel service each year, then have the other call and setup service in their name. While its a lot of trouble, the call to cancel service and the call to setup service should be painless... unlike the frustrating call to work with Suddenlink to find out what the current promotions for existing customers would be. I'm finding out this is the case for several households I know. Hands down the worst ISP experience I've dealt with over the past 20 years of paying for internet service.