TackleDirect

Ordering was easy. But I paid for expedited shipping. I did not receive the boots I ordered when I should have. I understand with COVID limiting shipping but I was charged and waited for almost an additional week. Tackle Direct was easy to deal with but the shipping was subpar.

Products and service are first quality, however your shipping policy for Puerto Rico needs to be revised. USPS delivers for a fraction of the cost. Basspro shops delivers to the same address for FREE.

First and foremost tackle direct and customer service is outstanding, product wasn't in stock but was available from one of their vendors, I called to check status and customer service rep was very helpful and it was two or three days after calling that the primal 12HS arrived, this reel is a beast for the small size, it is very smooth with very smooth drag and holds a lot of braid and is lightweight but it's a tank

I ordered a rod and braided line on April 26th. I received the line today on May 27th. Still no word on the rod. If the rod doesn't get here this is the most expensive braided line I have ever purchased. I will look elsewhere for my fishing needs in the future.

I'm still waiting on items from the orders ******* and ******* I've continued to attempt contact and have had no luck at first I understood due to Covid there were difficulties, but eventually there were no response emails and that's frustrating I spent over $600 with this company and haven't received my orders in full this is not ok.

This is a 1 1/2 month old, backordered item.
Can YOU remember, from the order date alone, what the heck YOU ordered a month and a half ago, and if you got it?
If you had told me the item I ordered, I would have had a better chance of remembering.

Recieved my order but shirt was not the one I ordered, after several back and forth emails it was finally determined the shirt I ordered was no longer available (don't know why I wasn't informed of this to give me the option of changing or cancelling my order instead of sending me another totally different shirt).

I decided to keep the shirt TD sent me, they also said they would give me a ten dollar reward

Very satisfied with product once received. Of course it took a while coming across the big pond but have landed many fish with all three I ordered...now testing longevity!

Your team does a great job both in the store and on line. Will always continue to support my local NJ businesses especially when they do exceptional work like you guys/girls do.

Ordered new production baits that were not available from other retailers. Tackle Direct had them and shipped them fast in plenty of time for my tournament.

My overall experience was ok, but 1 item could not be delivered and they never informed me about that situation and returned the money without any comment.

I used to buy from y'all all the time when I was living in Naples, FL. I'm just getting into freshwater fishing so, I'll be on your website again. Smooth water to you guys!

First time using tackle direct. Prices look great, online checkout was a breeze. The rod I ordered was shipped on a very heavy duty cardboard tube and came in with no signs of shipping damage at all.

Great and easy buying experience definitely will shop again. But the delivery time was longer than expected but I can't complain because of corona virus.

Always easy to find what I'm looking for. I'm no expert fisherman by any means so the specs and information you supply on your gear is extremely helpful. I'm a very satisfied customer..

Color chart of lures does not name the lures. Switching between screens to see what each item looks like is cumbersome and confusing. Do you even read these comments?

Easy to order. Good communication about order status. Slight delay in shipment time for a high demand item but Tackle Direct kept me informed and was accurate with their delivery estimate.