I had THE. WORST. SCARIEST. Customer service experience of my life today at a Take 5 oil change location AT 1557 E Moorland BLVD WAUKESHA, wi *******. *******101 My husband and I take both vehicles to take 5. Up until now, we've never had an issue. Today was pretty terrible... I bring in my vehicle 9 miles under the threshold for an oil change. I was quoted $70.34 after tax by Diego. I approve the amount. While I'm receiving services, I clearly loudly hear the heavy-set employee making fun of, and picking on, and mimicking the voice of a female customer previous to me in a most distasteful manner. His friend agrees and joins in. After services I say nothing, provide my card, receive a receipt, and without double checking the amounts I drive away. This was at 4:33pm. At a store a couple minutes away at 4:38pm, I call noticing that the invoice I'm given and the receipt that my card is charged is not the same amount. I was quoted and approved of $70.34, but my credit card was charged $78.73. Diego states that's strange and asks if I can bring the invoice back to show him. Assuming it would be a simple charge reversal on my credit card that i was over charged for $8.39, i agree and return. This could have been handled between the writer and me and we could have moved on. But, I am a petite woman. Upon my arrival, 3 large male employees charge out, with the heavy-set one leading the pack, pointing at me, saying I changed the papers. All 3 members, who are bigger than me surrounded me, no one wore masks or gloves, and although they all agreed that in those 5 minutes I MUST have created my own invoice, the heavy-set guy stated he HEARD Diego quote me the higher price. This is impossible because at that time Diego was at the computer on my left and the heavy-set employee was off to the far right loudly complaining about his schedule and disrespecting customers. I was concerned about my physical safety immediately from being mobbed, as well as with Covid-19 as my papers were taken and handed around AGAIN without masks or gloves, and were well within the 6 feet of social distancing. They all agreed they will not be changing anything and I was out of luck. I asked to speak to the manager, who was "gone" for the day. When I asked when he's in I was told "Every single day from 7A-7p"... Keep in mind this is still before 5pm. I asked for his work voicemail number to which they outright refused to give it to me, stating I didnt need it. I felt unsafe and returned to my car and left. If you review security footage it will show ALL of these events. I have photos of my paperwork I would be happy to include if needed. My invoice number is ******* and my credit card receipt is transaction #*******, approval code *******, rrn *******. There are about 10 things wrong with this equasion... parts I would like to highlight are that even though the initial mistake was Diego, he was the most professional one of the bunch by far. I would have liked to deal with the individual involved only, and not feel strong armed by the whole large male team. I disagree with them getting too close, and handsy with my paperwork without masks or gloves, I also disagree with them complaining, swearing, and trash talking previous customers in front of other customers. Finally I disagree with the heavy set one stating I didnt need the managers number and he wouldn't be giving it to me. I explained to my husband what happened and showed him my paperwork and it didnt go well. I've secret shopped probably 100+ businesses over the years and this one makes me ashamed that I gave them money. Absolutely the worst customer service experience of my life. The employees other than diego that were working during my "service" were Kelvin, brian, and Brian. I'm not sure the name of the most intimidating, problematic individual but he's the largest of the bunch. As someone who has the responsibility to the public to provide fair and accurate reviews of local businesses, I have no choice but to recommend that at minimum women not use this chain AT ALL to prevent being bullied, disrespected, and improperly charged. I fully recommend that NO ONE visits it. I need some kind of appropriate resolution to this matter as soon as possible please. Thank you for your time and consideration in this matter.