tastecardReviews 30

This is a rober company. I have cancelled my subscription last year and got the confirmation email that it has been cancelled. And this year, out of blue, they again sending me renewal email. That's ridiculous! This is how they trying to get your money off you! They are re-activating the renewal and the money should be taken in a few weeks. Can you imagine if you miss this email? How much profit did they do acting like this?! Not a genuine company. Would never ever recommend it to anyone.

The title only goes part of the way to describe my experience with this company. As demonstrated by other customers, this company uses the same tactics as the scam centres in the Far East rather than civilised business practices and customer service.
I cannot stress enough how poorly this company operates and would ask that this be taken into account by anyone considering membership.

Simply put: I purchased e-codes for the cinema, they wouldn't work, they were cheaper through the cinema directly, the exempt cinemas were totally unclear during the booking process.

I requested a refund as they didn't work, I never redeemed them, the whole process was unsatisfactory - I wrote and explained the customer service and I was told to 'do one' pretty much. They don't care about their paying customers, they charge a subscription but once they've got your money they couldn't care less. I was told nothing is refundable, they kept contradicting themselves, the whole thing was laughable.

The fact that a large organisation couldn't even offer a paying subscription customer a £30 refund - greedy. No customer loyalty, no values. Don't support this utter scam of a company.

Ditto to all the reviews that have said this company is a scam. Their company won't refund the subscription fee no matter what. And disputing with your credit card won't help as these companies' policies dictate that a subscription must be cancelled at least 48 hours prior to the renewal date, so there won't be anything you can do about it.

This business is surviving only through a legal loophole that basically allows them to trick £40 out of as many people as possible till finally the word gets around enough that people wise up. Slimy model.

Plus, as others mentioned, there's very little of worth here. In Sheffield, there are hardly any decent restaurants included. And the chains, like the pizza places, as others have observed, you can find the same deals online. The cinema tickets are okay if you plan ahead and don't go on the weekend - that's it.

I feel sorry for their customer service people. It must be so stressful to be a part of a business with no integrity and no care for its customers. Their customer service department must eat up well over half their budget. If Tastecard would shift their dishonest "we got you - too late - hah, hah" business model, they could focus on expanding and verifying the companies included with their card, thereby offering a product that people would want instead of being tricked into.

Absolute scam. I cancelled my suscription before it ended but they still took the money now they are claiming the system did not recognose this. I have contacted my card company to report this

If I could rate 0 I would. I mistakenly signed up for this. As soon as I realised you would eventually have to pay I cancelled the membership and deleted the app. I still had 39.99 taken from my account last week. I emailed the company who told me they had sent stuff to me and email reminders, none of which I have received. They told me I couldn't have a refund, even though I've never used it and deleted and cancelled straight away. Under consumer rights, customers are entitled to a refund 14 days after purchase if they are not satisfied. I am certainly not satisfied. We are already struggling financially, we don't really eat out or go the cinema etc so none of this is any use to us. If I did want to go the cinema it would cost me £20 for my family, cheaper than the £39.99 they are charging. Also restaurants etc have their own deals which are better anyway and save more money for yourselves. This whole thing is a scam. The money can be returned they are just choosing not to. Charging people for something they have never and will never use especially after cancelling is just disgusting. Telling people they haven't cancelled when they have seems to be happening to a lot more people than just myself. Clearly a scam that people need to stay away from. Since I have asked for proof they have ignored all my emails. Also there is no way to speak to anyone on the phone which if someone is taking my money I would like to speak properly to an actual person.

Ongoing dispute with tastecard to get my money back. Cancelled my membership and they said it hadn't worked due to "app issues". Provided with clear proof i had no active membership and they just apologised and took my money anyway. Ignoring rights to cancel and if the app was having problems and I was past the cancellation time I would still be within my rights to a refund. Under the Consumer Contracts Regulations 2013, you have a 14-day cooling off period in which you can cancel any service you've agreed to either online, over the phone, by mail order, or outside of the trader's premises. If you've paid a deposit, you should expect your deposit to be returned to you.

Money out of bank
I have no account
No membership no

They say it's a renewal but I have no account with them

It is really difficult to unsubscribe and after 3 months it is taking annual subscription.Fraude. They don't refund even you haven't used.

This company knows exactly what they are doing by not allowing members to cancel their membership from the app and instead make them email in. They then refuse to refund you when you ask on the day the money came out for the membership. Fraudulent company. Do not go anywhere near them.

Cancelled the membership with TC a few weeks ago, including checking my standing orders and direct debits. Then on renewal they take another payment and end the card in the same month that they have just taken payment for, for the year. How is this logical? So will have to contact my bank to see how they are getting access to my funds.

AVOID AT ALL COSTS. Took out a trial as their was a restaurant near us. However when we contacted them to book they said they hadn't used Tastecard for 6 years and were sick of telling them. Tried cancelling but as we were 1 day outside of the free trial they have charged 39.99 and refusing to refund. The woman who replies to their complaints emails Donna is useless, she just hides behind copy and pasted t&c's, and refuses to help. No phone numbers to complain too, no wonder. Luckily the bank have refunded me and are pursuing Tastecard for the money but the amount of stress these clowns have caused, they are just interested in taking money and providing zero service. AVOID AT ALL COSTS

I tried to use Tastecard to get cinema tickets. I clicked "get offer" and was asked how many tickets I wanted. There was no instruction about how to use BOGOFF so I entered 2. No price came up and I found at the end of the transaction I had been charged full price for each ticket, no discount at all. I complained to Tastecard and they said I could not get a refund. I won't be using Tastecard again, a complete scam!

Useless. They will charge you even you don't use that card, thieves. Deals are sh*t. Not worth at all.

Once you sign up to their trial the app will stop working and they make it impossible to cancel the trial.

Rated 1 out of 5 stars

I totally agree with all the 1 star reviews. The choice of restaurants is negligible. The website is so poor it's laughable. They take monies even though you have requested to cancel and then refuse to refund. DO NOT TAKE THE BAIT.IT IS A SCAM SITE.
Date of experience: 30 January 2023

Charging for canceled subscription every YEAR 3rd year in a row! And there is no possibility of canceling it anywhere else but online and as I dont use theirs card since 2020 I dont have required information to provide to log in and i am UNABLE to cancel it at all! Absolute robbery and I will have to keep paying them year by year till I die or they get bancrupt or shut for stealing peoples money... I LACK WORDS literally!

I cancelled my card pretty soon after I opened the trial. I never used it once then today they take money out of my account. There's no number and the person who got back to me on social media told me they couldn't help me. I will be taking this to the fraud department with my bank. I received no email or indication they would be taking money out. It's appalling and a scam. Please stay away. Giving 1* because I have to.