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TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
Just received a wonderful dress ordered recently... It's really so beautifully made... The colour, fabric, quality, size - everything is so perfect for this year's lovely Christmas! Thank you very much, TBDress!^_^
My husband tried to suprise me with a beautiful dress for Xmas and guess what we still waiting on that suprise... he placed the order on November 19/2021 and today is January 10/21022... yes its a new year and no dress yet. Same as every other bad review on here, they take long to get to your email and it's always the same $#*!. "Hot item, we need 5 more days, please don't worry, be patient blah blah. How many reviews will it take to put this site down an out of ripping people off? Like who handles this type of $#*!? You already are robbing the world of so much and here we dumb $#*! keep supporting you! If you read these reviews and still go and purchase then you deserve what you get, just saying not trying to be rude but if the shoe fits. Reviews need to start with 0 as 1 star is to dam much...
I was excited when I found this site as their dresses appeared to be quite nice with a great price. Unfortunately after placing and paying for an order with expedited 2 - 5 day shipping for an additional $29.00, my order was marked "expedited shipping not available." Why that information wasn't provided prior to placing the order and paying the additional shipping costs is beyond me. Additionally, I've contacted customer service numerous times via email and have had no replies at all. I've tried to reach them by phone and the phone is never answered. I would say my experience is VERY disappointing and I will have the charge removed from my card as soon as possible.
Date of experience: July 11, 2015
After reading the reviews im second guessing whether i should have made my purchase. I ordered 2 pair of shoes on the 27th n still have not received a email to say that they have shipped. Im a regular online shopper n they should have at least shipped by now. I sent email but no response from Tbdress. If i dont hear from them by 10/5/15 then i will file complaint with paypal n request refund. I can only hope the outcome will be better is so i will write a revised review. I read one review where it took over 30 days to get their item
Date of experience: September 27, 2015
Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have immediately informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!
Best regards!
TBdress team
Contacted the company before ordering was told it would be here in a timely matter when i ordered its processing for 5 days then it would take an additional 2 weeks for it to deliver asked for a refund couldnt get it luckily i paid with PayPal and filed a claim with them
Date of experience: April 28, 2018
PRAY NOTHING GOES WRONG! If it does they could care less! Customer satisfaction is not their top priority. I ordered a dress from this site. My shipping date came and went without notice. Suddenly the dress arrives with loose beading and I am ticked off! I request a refund for the dress and they say "sorry, can you fix it yourself." Who does that?! I have been requesting a refund for two weeks now, and now they appear to be ignoring me because I am asking to speak with someone higher. They have tarnished my wedding experience with their lack of customer concern and unprofessionalism. They have also been boosting their own ratings on some sites. Beware!
Date of experience: June 18, 2013
I had an issue with delivering a dress to an international destination and one of the customer representatives took over the issue. Nicole did a great job of making sure the dress is delivered on time. She was patient with me and answered all my questions! I will defiantly do more business with the company.
Thank you Tbdress
Date of experience: March 1, 2014
Delivery time was good. We opted for some of the extras for the costume and we are happy. By no means the cheapest, but the quality of the costume is that much better than the downright bargain basement prices you can pay elsewhere. That's not to say you can't get better quality if you're willing to pay more, but this was a happy medium. We'll be using them again.
Date of experience: March 11, 2014
I wish I could give zero stars as that's what they deserve. My sister made the mistake of buying her wedding dress from Tidebuy and it was a disaster. A cheap badly made rip off with poor sewing and cheap fabric and plastic beads. Thankfully she still had three months to find a replacement so it ended up costing her hundreds of $$$ more than she had wanted to spend. Before buying my dress I did a lot of research and found out that Tidebuy.com, Tidebuybridal.com, TBDress.com and other sites are all the same so please check before you buy.
Date of experience: May 16, 2014
They were very interested in designing our wedding rings which truly represented our style and symbolized our love. We had originally wanted something very simple but while working with the artists at site, we went with a design that was more unique but still elegant and understated. The end result was wedding rings that exceeded our expectations and still receive compliments from our friends. I am grateful
Date of experience: April 26, 2015
I've been buying from Tbdress for years and it's always perfect. Good quality product and fast service. I did have a problem with a few dresses for my company I just sent them an email and they made it right immediately. I love this company. I will continue to do business with them for all my promotional products.
Date of experience: May 5, 2015
I am so glad that plus size women can shop for clothes that are in fashion now and for a reasonable price. Some of the shoes are a little expensive, but overall, I am very excited about shopping on this site.
Date of experience: July 22, 2015
I made an order, was not checking review before making the order(( They even don't bother to send confirmation email, no order number, no any trace of my order. The only thing I have, my pay pall recite. So, guys, don't take a chance to use this site again! And now, i even can not open the site, browser said it does not exists.
What a waist!
Tip for consumers:
Fraud! scam!
Updates: I received what i ordered in 1 month. Cheap looking, sizes not accurate, so, I am still convinced not to buy from the site.
Date of experience: October 2, 2014
Hi,
I am really so sorry for the problem you have met. We have report this problem to our higher service manager, please be more patient. We will do what we can to help you. Could you please give me your screenshots of your paypal paying or your paypal paying recite or the email adress you registered on tbdress?
Looking forward to your reply.
Wish you a good day!
Buying on this site can be risky especially when the item is not as described. Return shipping is just too expensive and their store credit is only a few dollars (around 20% of the item). The customer service is great however.
Date of experience: November 1, 2015
The little time I have spent shopping with tbdress has totally give me a motivation to shopping on this site, its the fastest at delivery and their mode payments are so convenient in that soon as they receive the payment they don't leave the customer in suspense they immediately get back to the customer. Tbdress is the best.
Date of experience: October 30, 2015
I purchased a dress from TBdress and every time I wear it, I get lots of compliments. I have passed the website around to my friends and they are all happy as well.
The important thing is to size yourself based on the provided size charts. In some dresses I am a L and others an XL, but they have all fit based on ordering by the measurement chart.
Date of experience: November 23, 2015
Ordered a coat, tracking link didn't work. Initial communication from company was promising. It's been over 8 weeks, no further response from company despite my emails (no phone number to call). BUYER BEWARE!
Date of experience: May 7, 2020
Bought a "Solid Color PU Women Tote Bag" in blue color. The quality is amazing. Similar bags are available in our local market for more than $50 and I bought it here for only $17. Impressed by quality and shipping time.
Date of experience: December 23, 2015
I recently purchased a gown from
tbdress.com and was thrilled to receive it
In less than 2 week! It takes longer to
Receive packages shipped within
Australia. The garment is exactly as
Shown on the website, the quality is
Excellent and i will most certainly shop
With tbdress.com again. Thank you
For your professionalism and attention to
Quality.
Date of experience: February 19, 2014
Wow haven't seen gorgeous dresses like those in Tbdress.com My wife usually reminded me of the dress I promised her three months ago everyday when am off to work. We were chatting with my working partner and he told me there is a good website to buy an elegant dress where he bought for her lovely daughter and he suggested that I should try out that site andwithout hesitating I visited the site and found beautiful dresses with cheap cost, fashionable and new arrivals with discounts.
Date of experience: July 1, 2013
I forgot to update my review after receiving my dress I ordered, but the dress came in 12 days after placing the order. Right on time for the party I was attending. The dress is just as pictured, a bit too long, but I am short so I can understand. I got so many compliments on this dress. Looking forward to the next evening gown that I order. I know some people have had bad experiences but tbdress has been great in my case.
Tip for consumers:
Unless you want to wait a whole month or more for your order, I recommend paying for expedited shipping if it's something you need right away.
Date of experience: July 28, 2015
Contact you right away before sale, after sale take more than 24hrs to reply email. And you want exchange they have a whole lots of reasons. Tell you to better resale or give to a friend, then order another one. No way. I dont want lose more $. My wedding dress the lace is on one side, other doesn't have, whose gonna wear a funny dress. Stupid. Lost the money for lesson
Date of experience: June 2, 2015
Dear Ruby,
Thank you for sharing your experience with us. I am so sorry to hear that you had an unpleasant experience with us. Please kindly note that we totally allow customers to exchange items that they are not satisfied with. I have informed your exclusive customer service the problem you have met with, and we will try hard to solve your problem as soon as possible! Thank you so much for your cooperation!
I love Asian fashion. You just can't find cuter clothes anywhere else. It's hard to trust most Asian clothing sites but tbdress is an exception! Not only do they have beautiful clothes for a great price but their customer service is amazing. They truly listen to your reviews and accommodate you. They keep you up to date with the status of your order. On top of that, they award you coupons and percentage off make these clothes even easier to buy when you're getting so many discounts! Did I mention their clothes are BEAUTIFUL? I get compliments all the time on my clothes and I refer them to tbdress because no other site has pretty clothes for a great price!
Date of experience: May 6, 2015
I had so many compliments on my mid length coat from TB dress. Many people couldn't believe that i bought it from an online store as they all though it was branded! The TB price is affordable and yet you get gorgeous fashion at the same time! I only wish shipping can be faster (as i am in the US) so it takes 3 weeks to 1 month before it reaches me.
Date of experience: February 1, 2016
This company will take your money and claim TBDress has shipped your item but refuse to give a tracking number. Very bad experience. I regret ordering from them. Doubt I'll see my money again. No merchandise, no refund, no cancelation.
Date of experience: April 22, 2015
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
I am so sorry to hear that you had an unpleasant experience with us, our sale representatives will contact with you as soon as possible! Or you could send emails to service@tbdress.com or call +86 29 82016886 and contact with them in order to solve your problem. Thank you for your cooperation!
Thanks TBdress! I ordered this in ivory for my wedding dress. The service was fantastic and it arrived in USA within a couple of weeks of placing the order. I wore a strapless bra with the dress as it made the bodice fit so much nicer. I loved the dress and have not seen any other dress that I would have preferred. The workmanship was great. I would not hesitate to recommend or reorder another dress from TBdress!
Date of experience: December 16, 2014
I ordered my daughter's prom dress and paid extra to have it expedited in time for her prom. I e-mailed them several times after 2 weeks of waiting to see if it would be shipped on time with no success. Her prom is 4/5/14 they sent me an email 4/3/14 saying they had just shipped it out and it would arrive on 4/4/14 but as I was tracking it there was a delay because of weather and wouldn't be shipped until 4/7/14 which was after my daughter's prom! I tried to dispute my order but the item isn't disputable. We were forced to shop for another dress hours before her first prom and she's very upset she's not wearing the dress she wanted. I'm going to file a complaint and will never order anything online ever again.
Date of experience: April 5, 2014
Hello dear, Freida G.
This is tbdress service. I am awfully sorry to hear your complaint like that. I sincerely apologize for delay of your shipping. Could you please give me your order number so let me check your order status, I am wishing to do something to make it up for you here. You may request full refund if you do not desire this dress, also you could keep it for next future event, And I wish to try my best to get you some compensation.
Waiting for your order number ASAP.
Kinds and regards
Tbdress service
About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
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Dear Patricia F.
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you for your cooperation!