TeamViewerReviews 167

I purchased teamviewer as a once of payment.
Now teamviewer want me to purchase it again.
This would not happen if Teamviewer was an Australian Company.
I do not trust them so why let them onto your computer.
The share price has dived since they decided to charge again for a product that you have already paid for. I think teamviewer is going bellie up and this is a last attempt not to go BANKRUPT.

Yes, they suck as product. Yes, they have the absolute worst costumer service (and no support on their lower plans, even though you pay $217.80 AUD per year). Yes, they make it impossible for you to cancel. BUT EVEN AFTER CONFIRMING CANCELLATION and sending emails saying that my account would be terminated and no longer billed, I was still debited $1089 for 5 licences!
I've tried calling the head office in Adelaide and was told by staff - that it was a terrible service and they got lots of complaints but theres nothing they can do about it - i needed to open a ticket to their terrible support team (which you can not even do on the base $217.80 p/a account! She needed to open the ticket for me!).
I've been working in IT for 30 years and dealt with many many many IT companies. NONE are as blatantly thieves as TeamViewer. Obviously they have managed to get away with this sort of operation in Germany, but the ACCC needs to ban this company from operating in Australia.

With them claiming business use when you try to use it, it has shortened the time you are able to access the remote computer to around one minute. I use it to play a game and help out my parents remotely when they are having trouble, but will be switching to chrome as soon as possible.
In my opinion it is now a waste of time as it never use to be like this. And yes i have also tried sending in the PDF form to say its not for commercial use.

Was in a relationship with a man who stole my identity and put all of my private details on TeamViewer. Illegally stalking and harassing me through my devices and spying on my 11 year old with his clients tagging along, hacking my emails and fb accounts. TeamViewerneeds to be shut down. Shawn Jensen

Poor service and dissatisfied with the product as it did not improve the performance or anything that helped my device

Terrible software, made my PC run slowly and made it lag a lot. Definitely recommend avoiding and using other software.

How can you trust a company that goes into partnership with a family that has stolen 2 billion pounds from Manchester United. Avoid these opportunists at all costs.

During the pandemic I've used Team Viewer to help an elderly friend get onto Zoom meetings from his laptop. He was isolated and needed help as tech stuff makes him anxious. Team Viewer dropped a bomb on us without warning last weekend, essentially accusing me of using their service for commercial purposes and demanding a very high monthly license fee. I tried to resolve the situation and jumped through their various hoops (affidavit, etc) but received no response. Luckily I was able to sign up for Any Desk, which is also free, and I'm able to help my friend again. So, Team Viewer, another customer relationship down the drain.

Complete trash. I've used about 10-12 different remote software and TeamViewer is by far the worst.

I had to use this program for an urgent need and I was not impressed at all with how it worked out. Unfortunately I will not be able to use this program unless they sort out their dealings.

They rely completely on their end-license agreement to enroll you automatically in a never ending renewal. They state you will be billed out of Florida and then bill you out of Germany on a non-authorized yearly renewal.

I used this program for 2-3 years with not many issues, but with newer versions, I started to find more and more bugs and know it escalated into disconnection after 1-2 minutes of sessions. When I try to reconnect it give me a message that time is up, and should buy this program, but how? Even if I wanted this program, which I don't, thank you. There is no option for personal use (cause it should be free, which isn't) and only business which is like 30 bucks, don't have, even if I had not for this.

As you can see in image this message pops up and even after I wait the given time it resets time and the same message pops up again.

They require a 28 written notice of cancellation prior to a forced auto-renewal. I don't need their software, but because I missed the single reminder email in my junk folder, I'm forced to pay over $1000 for a service I don't need.

They sign you up on an auto renew policy. They become highly offended when you ask that they cancel your subscription before it does get renewed. They want you to pay every year whether or not you have a use for the product. You need a good team of lawyers to get them to not auto renew your subscription. Avoid them at all cost.

TeamViewer works really well for me! I've been using TeamViewer for nearly five years, and I find it very user friendly, highly functional, and low footprint on my desktop. If all else fails, I'll read the manual (as with any software tool), and I don't have to do that much with TeamViewer; it's quite intuitive and easy to navigate.

Couldn't cancel normal way my subscription with TeamViewer, and got Inkasso debt... Very bad and unethical service.

Buyer beware! When purchasing a license for TeamViewer they auto renew your service. If you do not cancel before the renewal date. They tell you they send a auto renewal email to cancel the service if you need to. My service renewed in Jan 2021. They said they sent me a renewal letter in Nov 2020. I have yet to find the email. I saw the charge on my credit card. Called the company to cancel. Well, I can't. I can only cancel for 2022. I have filed a complaint with the BBB. So has many others. DO NOT USE THIS COMPANY. Find another service that will work with you.