TeamViewer

I have used teamviewer for years and the functionality of the software is great for helping friends and family. Now, I can't anymore because Teamviewer believes I am using it for commercial use and wants me to pay hundreds per MONTH! If this were maybe 5-10 per month I would consider it, but this is outrageous to help my mother log into Facebook every once in a while.

I have used Teamviewer for free to support computers of family and friends (my dad and one disabled friend principally) so I know the product very well. It's good.
However, I own a small retail business with two stores, and I need to connect to the servers and cash registers in both stores, and my accountant needs to connect to my home computer and my servers once a week or so. This would cost be $200 a month for Teamviewer - $2400 per year(!), a nontrivial percentage of my net. I pay less from Comcast for network service. I get the same ability, with no loss in features or solidness as far as I can see, with Splashtop for $60/year.

Terrible company with terrible practices, they tell you can't use the software for personal use and then accuse you of commercial use and time you out and disconnect you and lock you out, horrible just say you can't use it if you don't pay, I could deal with that and go elsewhere

I called them to cancel and refund my subscription within 7 days of the purchase. They agreed over the phone and said it was cancelled. After waiting over 3 weeks for the refund I received none and issued a chargeback to get my money back.

Now, without any warning, they sent a credit collections agency for the money they agreed to refund!

Total scam. Do not do business with this fraudulent company.

Best remote desktop software on the market - This is what I use for my remote desktop control. You can try it free for personal use as well. They do have other featuers such as chat for more professional use, such as showing people demos over the web.

I tried Teamviewer when my husband had to be near the hospital while receiving chemo and radiation, I needed to log into my office computer and print documents to my portable printer. It did not work, tech support said that it was not an option, they charged me over 500.00. They said I would be refunded, I never did get a refund, then all of the sudden a year later, they hit my bank acct for almost 600.00. They claim I did not cancel within 25 days of the renewal. I never used it. They will not give me my money back, because I cant prove I cancelled.

I only use my laptop teamviewer to connect ot my other computers at my other houses or at my friends houses and lately i am always having trouble with your software for no reason and this is getting ridiculous and out of hand. I havent even ever had the damn computer ever connected to a corporate network and i dont have any computers or devices on a corporate network to connect to so i dont understand why i keep having these problems. If this doesnt stop im going to stop using teamviewer because it has become nothing but $#*! that you people can use to try and con people out of their money. If this happens again on any of my devices for no reason then im taking all my devices and all my friends and families devices with me because this is bull$#*! and im sick of filling out this damn form all the time for you people to sit on your asses and do nothing

This program is pure garbage and is not at all user-friendly nor could I ever get it to work, and I consider myself to have above-average computer skills. There is no technical support period. And canceling is almost impossible.

Cannot create a password that is strong enough for teamviwer to accept. I even rolled my head on the keaboard... still too weak. So f**k teamviwer. I will NEVER used any program from this company again. $#*!ed idiots powertripping on password... I hate those morons.

They are scammers when it comes to trying to cancel. Tried to do it online but for some reason it didn't go through, tried to call but on hold for an hour, changed my credit card so now they want to send me to collections to try and get payment on the subscription I tried to cancel. Sucky company!

I have been using this for years and was very pleased, but recently Teamviewer has been creating a popup at logoff telling me that business use was detected and prompting me to buy the full featured version vs using the free model. Yesterday I was allowed 60 seconds to use the program before being bounced and immediately installed and began to use a paid for version of Remotepc. It is affordable and now do not have to worry about all the incorrect heat as emitted by Teamviewer. NoTeamviewer.

You will buy licence, then they will update ''version" and ofcourse new version are not compatible with old one(s) and you have to buy new licences. Be carefull with this company, they cheat as much they can. Its coming 2-3 new version per year or something, good for TeamViewer bad for customer. I am company user so I am not paying myself but it is really really frustrating to update licences all the time, and finally there are cheeper and better on the market as well.

Teamview fraudulently took an entire years membership without permission

I no longer use TeamViewer yet somewhere in the the fine print with Palypal they debited an entire years service without my concept. PayPal say not their issue. TeamViewer so tough luck.

How the * are the allowed to simply take an entire years membership without my permission. They say 28 days for cancellation. Sure... So take a month which I won't use but common, an entire friggen year. Gonna fight them. Tooth and nail the F*!

I wanted to cancel and they won't let me cancel. I asked for a prorated refund for a program I am not using and they refuse. They stop responding to my emails. So the best I can get is that they said they will cancel me when the year subscription is up. I just hope they do not slip me through and try to take my money. I do not want an auto renewal. This is notice to Teamviewer.

I accidentally shared my PIN code with someone I didn't know well and was concerned that they may have snooped around in my computer while I was in a meeting with them, so I contacted Team Viewer's support team. I explained the situation and my concern that personal information may have been stolen from my PC. After 3 days, someone from Team Viewer security got back to me. They told me to send them the log files and the date of the suspected breach, which I promptly did. It has been over 2 weeks, and I have not heard anything back from them. Thanks for putting my mind at ease, Team Viewer!

Teamviewer Free for personal use means they will every few months challenge whether you are using for only personal use. It is a long nightmare with them every time they do this to you. They simply want to force home users to pay for the business use. After many rounds over a number of years with them, I found many great free alternatives. I LOVE REMOTE ASSISTANT! Run away from TeamViewer ASAP! You will not regret it!

The software does not function properly and when you try to cancel they put you on hold forever. You can never get throgh to who they call your account manager. I requested several times to cancel my service and thought I got though to the person and stop using the service. Then months later I get an invoice demanding money for another year. Tried to tell them I canceled then the person I was speaking with gave me the "let me transfer you to your account manager". This would put me on forever hold and no one wouuld answer. Now more than a year later they send me a collection bill for a service I canceled and never used for that year. Even a one star is to high this should be a no star!

They are forcing you to pay for subscriptions that you don't want or don't use. Please stay away from them.
I paid for one year subscription. I didn't pay after that beacuse i didn't want to use their software anymore. They are sending me invoices and have contacted some German debt collecting company "Creditreform" to force me to pay!

The file transfer feature is great. But desktop control stutters a lot. Team Viewer is faster and smoother, but doesn't work outside my home network without disabling my firewall. Team Viewer works away from home, even with my firewall up. So it's a trade-off and neither is glitch free. I do like Team Viewer but only use it away from home since it's more reliable. Just wish it snappier with the desktop control. If not for that, hands-down I'd keep it instead of Splashtop. Nice features, like session recording and online interface and account. Free for personal use. Splashtop has an annual fee for the same features.

I just found out the hard way that if you no longer wish to renew your license, after the one year has expired, you have to notify them 28 days in advance.
They never wrote anything to let me know that the year was about to expire, I was only presented with an invoice for me to pay.
Upon refusal of payment, I started receiving threatening emails from Credit Reform, their Debt Collector company, that I am forced to pay, otherwise legal actions will be pursued against me.
I have not ever dealt with any other business, with such practices, beware and stay away from this company!
Let us also not forget how they used to sell perpetual, lifetime licenses to people, only to then start asking them for paying a subscription fee.
A shady company from every perspective!
The good thing is that there are many alternatives out there!
An expensive lesson learned, always make your due diligence and read up on a company practices, before you engage in making a contract with them.
Posts regarding TeamViewer's practices are all over the internet since 2016, and they do what they do, because "they can", disregarding any customer satisfaction.

I used teamviewer remote about a year, however I no longer use it as much, so I request cancel it and called to Team Viewer Company on 25th July. However, the customer service guy said to me that they will still charge me and said that there is 28 days prior end of term policy to cancel. I don't know that. What is my solution for that? I really don't want to pay for another year which I no longer need the service.

By the way, the customer support is really bad regarding cancelation. I tried to explain my company bought the license for 9pp, we just want to cancel 1 person, but they were so difficult and rules. They said that they sent me the reminder, but I didn't receive any emails. I checked carefully, but I didn't receive. I asked them why I didn't receive the email. They didn't respond. It make cancelation really difficult.

They force you to upgrade then make it incredibly difficult to re-activate your business account. My account switched to free and I can't get my business account to work anymore. They won't reply to my tickets and I can't get anybody on the phone. I feel totally ripped off for my $800.00. I have business to do so I will have to go elsewhere and pay again.

DON"T DEAL WITH THIS COMPANY!

How can you trust a company that goes into partnership with a family that has stolen 2 billion pounds from Manchester United. Avoid these opportunists at all costs.