Techsmith

The review system on this site lacked more stars for Value for Money! I don't have much time to "figure it out" this software out of the box is built for those with a busy schedule, and the software figures it out. Is it perfect? Well, nothing is. But I'll give it a 99% out of 100%. By far, the best software and the most economical price are offered. You get what you pay for, but sometimes you stumble across something that you didn't pay enough for, yet it still blows other products out of the water. This is one of those products! I've used this product for years. It is the EASIEST/Self-started software that I've come across, and not sure there is a competitor in the business that offers what you offer with ease of use system-wise.

I oversee, some as CEO and some as only a board member, moving forward, never worrying about our competition as we were too busy obtaining market share to worry. As a C-Level executive, I'm the guy you might email once or twice, as I might have missed the point with the hundreds of emails each day. My job as a CEO boils down to making 2-3 good decisions each day. Doing that keeps the companies moving forward with swift execution that in our markets we operate in, excel at obtaining market share. It helps to be on page 1 of googling for our industries organically. Camtasia helps us accomplish that goal! Thanks for all you do, TechSmithDevs & Team! #HappyCustomer!

I've used TechSmith's Camtasia for years. I've upgraded several times. Their customer service has always been exceptional — kind, professional, & helpful.

Then I decided to purchase Audiate.
First, I could never login. I emailed for help. No response. I called… no response. After several months, I tried again & was helped. I could login & said I'd take it from there Snd poke around. When I tried to login again the following day…again didn't work.
I finally got through to customer service again who helped me login, but when I asked for a credit, I was told I'd only receive a credit for one month. Even though it took 4 months to get help & they could see I didn't/couldn't login once. After the. They've been caustic, rude, and generally miserable. We started posting about them online because customer service was no help. They offered another 2 months credit, but refused to refund the $30 for the final month to make it right. WHAT?!?!

At the same time, they had the nads to solicit an upgrade request for Camtasia.

Here's the real deal — there's absolutely nothing you can get from Camtasia that you can't get from Final Cut Pro.

They suck as far as customer service.

Overall — skip the crap & get the goods with real support.

I will never use TechSmith again.
They don't value their customers.