Tesco

I recently had the pleasure of shopping at the Boar Lane Tesco, and I must say, the experience was nothing short of exceptional, all thanks to the incredible staff member, Caz. Her dedication and hard work truly made my visit a memorable one.

From the moment I stepped into the store, I was greeted with a warm and friendly smile from Caz. She was approachable and went out of her way to assist me throughout my shopping journey. Not only did she help me find the items on my shopping list, but she also provided valuable recommendations and offered useful tips to make my shopping more convenient.

Caz enthusiasm and passion for her job were evident in her interactions with customers. She was patient, attentive, and demonstrated a deep knowledge of the store's layout and products. Whenever I had a question or needed assistance, she was readily available, making the shopping experience seamless and enjoyable.

Moreover, I observed Caz assisting other customers with the same level of dedication and professionalism. It was clear that she takes pride in her work and genuinely cares about ensuring every shopper leaves the store satisfied.

Beyond her exceptional customer service, Caz's positive attitude and friendly demeanor created a welcoming atmosphere at Tesco. Even during busy hours, she managed to remain composed and treated each customer with the utmost respect and kindness.

The Boar Lane Tesco is fortunate to have a hard-working and committed employee like Caz. She is a true asset to the store, and her efforts do not go unnoticed.

In conclusion, I cannot speak highly enough of Caz and the fantastic service she provided during my visit to the Boar Lane Tesco. Her dedication, knowledge, and warm personality make her stand out as an exemplary staff member. If you happen to visit this Tesco location, be sure to seek out Caz for an exceptional shopping experience. She is a true gem, and I will definitely be returning to the store knowing that I will receive top-notch service from her.

Thank you, Caz, for going above and beyond to make my shopping experience outstanding! Keep up the fantastic work!

They do deliver but 100£ for not alot
And they miss stuff off your shopping list so just go there your self

The checkout girl helped me log in to my account because I forgot my password then I was able to use my vouchers

Overall, it is good.
I am a mum of 2 babies, none of them at school yet, and very demanding, and I find that the service is very practical.
Their substitutions, when the product is not available, are usually fairly good (comparing to Asda who I had tried and sent me houmous instead of Greek cheese).
I find it frustrating sometimes when I order carrots and they just say "out of stock" while they have about 15 different types of carrots on their website, or when I order nappies in size 5 and they send me substitution in size 4! But you can always refuse them.

I have been in contact many times with their CS (been a customer for over 2 years), and each time (except once), I had a very friendly and helpful person.

I also subscribe to Delivery saver which allows me for £6 a month to have as many deliveries as I want (minimum £25 spent, which is easy to reach with my 2 kids).

Their offers are great, you get the price promise, and also accumulate points on the tesco card (which I then transform in days out or restaurant vouchers for our family)

Finally I just would like to state why I didn't put 5 stars but just 4, simply because in the last 6 months, I must have had 10 LATE deliveries (between 15 min and 1h20 late! You SOMETIMES receive a text informing you of the delay, but more often don't.
That is very frustrating when your world with 2 kids has to hold on and wait for a late delivery.

The rest is good.

The meal deals are very scrumptious but i can not believe that Tesco would put the price up by 50p it is genuinely disgusting

The worst delivery experience ever had. Not only do they hire unhinged dangerous men to deliver food to peoples homes, but customer service are atrocious and work to protect their nasty workers. 2 drivers complained to me and were rude because I live on the 2nd floor without a lift (as if I can help that). I called in to customer service to complain and was told they will "retrain" them. I gave one last chance and the third driver now ends up shouting and screaming at me the moment I opened my door. Pointing and throwing his arms at me saying "I'm treating him like an animal". Seriously?! For simply ordering groceries! I told him to get away from my flat before I call police and to have some respect. That's when he started pulling his fist back like was going to hit me! My neighbors below me had to come out and chase him out of the building because he refused to leave. Just stood there screaming like a mad man because of stairs. Of course, shaken up, I called customer service to disclose the trauma just experienced because of their driver. They claimed they would speak to the manager and get back in touch in the next hour to confirm when they have. After hours, I called back as I heard nothing from them only to be told it said in the system " I was called back, told nothing can be done and was banned". So on top of not holding their unhinged driver accountable they blocked me from the system. Absolutely disgusting! Please ladies be careful when ordering from them online. Their drivers are severely unstable, unhappy and depressed that they are delivery drivers and will take it out on you as a customer. Tesco should be absolutely ashamed at how you did not handle the situation. My lawyer and I are building a strong case to ensure you and your driver will be held accountable.

I don't believe the positive reviews about this store at all, since it is common knowledge that many of the public despise Tesco's and would far rather shop elsewhere if Tesco didn't so arrogantly deny them a choice. To further demonstrate the traditional contempt that Tesco have for their customers, they deilberately increased their prices by turning stores into an `Express' just to antagonise customers further. There were protests held outside the stores because of this shameless scam to rob the public, knowing full well that customers have nowhere else to shop nearby. They are constantly low on stock and often have cleared out the entire meat isle, leaving it completely empty, so that customers have no other choice, but to pay more money for something more expensive. This is a typical Tesco policy. They will deliberately hold back stock so that customers are forced to pay for more expensive alternatives. The boss of Tesco UK literally admitted to this overwhelming arrogance and contempt when it was first announced that a rise cost of living crisis was on its way. He appeared on TV to be the first to gloatingly announce that Tesco would be increasing its prices.

In this particular store, it is extremely badly managed and clausterphobic. They withdrew self service cash checkouts to further inconvenience customers by forcing those who pay by cash to stand in long queues, with only one or two manual checkouts open, causing customers to become frustrated at having to struggle to move. Again, this is done deliberately by Tesco to antagonise customers and cause tension. Even the staff aren't happy to work there as they always seem so utterly miserable or stressed out.