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Tesco

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Overview

Tesco has a rating of 2.2 stars from 59 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tesco most frequently mention customer service problems. Tesco ranks 138th among Grocery Delivery sites.

  • Service
    23
  • Value
    22
  • Shipping
    16
  • Returns
    15
  • Quality
    21
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
3
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How would you rate Tesco?
Top Positive Review

“A satisfied customer”

Linda O.
7/31/22

I just got my groceries delivered by Conor from Tesco Kingston Milton Keynes. What drew our attention to him was his calmness and courtesy he dished out freely. Conor was helpful tonight, good listener, excellent communicator, intelligent, organised and professional. My daughter noticed he had his name badge on his uniform! He effortlessly showed Tesco values. I am lucky to have the best of Tesco delivery drivers delivering my groceries. Thank you to Conor and other delivery drivers who work so hard. This is for you all. You are all appreciated. To team Tesco Kingston Milton Keynes... cheers you all deserve this.

Top Critical Review

“Price hikes while they slim down product sizes rip off”

Jo B.
2/8/24

Massive prices hikes on all food refuse to pay it bye bye tescos! Also ripping customers off by what they think are clever branding packaging in other words slimming product sizes down for them to make even more profit. Shop elsewhere now millions walking away.

Reviews (59)

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customer service (12)
Thumbnail of user tomt1045
1 review
2 helpful votes
  • Send Message
November 12th, 2022

I don't believe the positive reviews about this store at all, since it is common knowledge that many of the public despise Tesco's and would far rather shop elsewhere if Tesco didn't so arrogantly deny them a choice. To further demonstrate the traditional contempt that Tesco have for their customers, they deilberately increased their prices by turning stores into an `Express' just to antagonise customers further. There were protests held outside the stores because of this shameless scam to rob the public, knowing full well that customers have nowhere else to shop nearby. They are constantly low on stock and often have cleared out the entire meat isle, leaving it completely empty, so that customers have no other choice, but to pay more money for something more expensive. This is a typical Tesco policy. They will deliberately hold back stock so that customers are forced to pay for more expensive alternatives. The boss of Tesco UK literally admitted to this overwhelming arrogance and contempt when it was first announced that a rise cost of living crisis was on its way. He appeared on TV to be the first to gloatingly announce that Tesco would be increasing its prices.

In this particular store, it is extremely badly managed and clausterphobic. They withdrew self service cash checkouts to further inconvenience customers by forcing those who pay by cash to stand in long queues, with only one or two manual checkouts open, causing customers to become frustrated at having to struggle to move. Again, this is done deliberately by Tesco to antagonise customers and cause tension. Even the staff aren't happy to work there as they always seem so utterly miserable or stressed out.

Products used:
groceries

Thumbnail of user rosea16
10 reviews
11 helpful votes
  • Send Message
October 11th, 2012

Very poor service, out of stock items, customer service very bad, shop elsewhere.!

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Home shopping for less with Tesco. Browse online for everything from groceries and recipes to homeware, electricals, Clubcard and more. Every Little Helps.

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