They would not provide a return shipping label or reimburse me for the shipping cost which was $16 to return it. Very $#*!ty customer service. Will NEVER shop here again.
Went to A Basin last weekend with the gear I got here and everything worked perfect, as expected, but at clearance prices. A pair of gloves, poles, a helmet and goggles for about $100. Thank you
Patagonia dirt shorts are above average. The house deal was great and made the purchase worth it. I was a bit unsure about the sizing so have free return shipping as an option would be nice.
Quick and easy online shopping, fast shipping and quality products what more could you ask for? My only question now is what do I order next from the house.com
Great price during black friday and everything as expected. Shipping is fast and no issue. Keep up the good work, discount and I will be back for more soon!
The pants are perfect for midwest winters. I like them as winter bike pants. Natural fibers don't hold stink. They're very long, but $5 tailoring makes them custom. 10/10
Won't shop anywhere else. Most of the time its free shipping, the only thing i wish they had was free returns. Because i buy so much stuff things are bound to not fit right lol
Loved the colors of the jacket. Delivery time was very speedy. I would order again in a heartbeat. Nice selection of products and easy website to shop from. Loved that they were on Ebates also
Order arrived on time, was exactly what I ordered, very pleased with the price, and the quality of item. The backpack will exceed my expectations. Pleasure doing business.
This was a gift fir my grandson out of state. Shipment was received on time for Christmas Day. Very happy with easy use of website ordering. Thank you
The jacket and snow pants I ordered for my son showed up in just a few days and the product was true to size. We are very happy with our purchase from The House!
Was smooth, good price and fast shipping.
So since you wont let me leave the kind of review that I would like to leave, i am now going to have to drop your star from 5 to 4
And after I tried to fill out the review, that already took more of my time than i would have liked, you now are asking that I HAVE to register in order to leave the review, now you get 3 stars
Even though one of the items came with a stain on it they were able to help out with it right away. Amazing company and I tell all my friends where I get my winter gear from.
Received helmet as expected. Shipping was super fast. Notifications along the way provided by The House and shipping partner we're very helpful. Will definitely use again.
Purchase products were received as described. Merchandise shown up at door step in a short time. The specification chart is informative, and so is the video.
I bought snowboard for myself. I am beginer about snowboarding so i have no idea what is good for me. But then there is a pop up chatting and he helped me out a lot. And i got perfect snowboard!
Thanks!
I ordered skis and binding for my son on Black Friday. After 2 weeks, I attempted to contact The House because I hadn't heard a word. Two chats and no response. One message sent through the website, in which I got a response a few days later indicating they were understaffed (which I completely believe!). After holding on the phone for an hour, I talked to a human. Apparently, they didn't have the skis or bindings I ordered in stock. And rather than contacting me, my order just sat. An awesome employee (Tom) worked with me to get my order back on track, which would go out with overnight shipping. My order was again stalled in the warehouse. After awesome employee Tom nudged them, they got the skis out the door, but 9 days later and I'm still waiting for that "overnight" package. This is my first experience with The House. I just wish their Marketing Department would teach the rest of their company how to communicate. But what I really want are my son's skis, and a month later, I'm still waiting.
What a fabulous company to do business with. Their communication was timely and efficient and they had speedy delivery. This is my new go to place for ski equipment and clothing!
Got the salomon escape for a very good price except the medium was a bit tight. I can still wear it but runs small.
Delivery was prompt so no complaint there.
I bought Nemo Tensor sleeping pad and this store had it for a steal of a price. What amazed me was the super fast delivery. I would highly recommend this shop
Overview
The House has a rating of 3.9 stars from 979 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The House most frequently mention customer service, great prices and free shipping. The House ranks 3rd among Outdoor Equipment sites.
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- Saint Paul, MN, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members