Frye

After spending several hundred dollars on a pair of boots that I saved up for, the base of the boots started splitting about a month into owning them. I showed them this and I explained to them that I needed a replacement pair of boots, but these were my only winter boots that I had currently and needed them for work. They offered a refund once I sent them back, which would take several weeks. They then said I could just buy a new pair of boots and then return the others for a refund (keep in mind I spent weeks breaking these boots and my 30 day refund to return is almost up). This means I would buy a new pair and by the time I went to return them most likely they would not accept it because I passed the 30 days. SCAM! Then I asked if I could return them at the end of winter/mud season and get a new pair at that time (maybe 60 days from date of purchase). They offered to give me until March 3 as a favor to me, which is four days from now. They acted like giving me four days more to return them with a huge favor. They ended up giving me a 20% refund, which is nothing. I am now stuck with a couple hundred dollar pair of boots with the base of them detaching. Their company is a scam. Do not buy from them. Worst customer service ever.

I am a cancer survivor with a lot of medical debt and I saved up for these boots. They were a gift to myself that I've been wanting for over a decade. I finally bought them only to have this experience.

Order a pair of boots, and submitted a cancellation prior to shipping. The company lied and said the order had shipped. I received the item and it was too small and the quality didn't match the picture. Long story short- I was charged twice for shipping. Stay away from this company.

Frye provides the WORST customer service ever. Their hours of operation are very limited, they don't call you back when you leave a message and their QR Code return service doesn't work. I bought a pair of shoes that doesn't fit and have been having a most frustrating time exchanging them. I would NEVER buy a Frye product again.

Not worth the hype. Boots are hard and uncomfortable. Definitely not worth the cost. Customer service and return process has been awful and I still don't have a return label. Do not recommend.

1 had a rather unpleasant encounter with this company, as their customer service left much to be desired. I was put on hold and it seemed as though my concerns were being ignored, leading me to eventually hang up the phone. It took me a considerable two weeks to obtain a refund, despite leaving three voicemails and sending two emails. Finally, after persistent efforts, I managed to establish contact with a representative who claimed to be unable to hear me. The main reason I refrained from returning their product was due to its significantly larger size.

I need to exchange a pair of boots that were too large. I wanted to have them direct shipped to my son since he went back home after Christmas. Changing the address caused the order to be rejected and it will not allow me to try again using the original shipping address. They won't respond to the 4 emails I've sent, nor will they answer the phone. The phone says to send an email. Round and round we go...

I ordered my husband a pair of Prison Boots for Christmas. After four hours of wear, the heel fell off one of the boots. I have sent three emails in four days with no response, and the telephone number will not accept calls.

This has got to be the worst company I have ever has the displeasure of doing business with, do not waste your time with purchasing anything from their website. No one will answer your inquires or emails, and shipping (along with returns) cost 12 dollars, which is ridiculous, not to mention their boots are not true to size, and there are multiple problems with the website itself. Horrible experience.

I've always loved the Frye shoes and boots brand. I ordered a pair of Sienna flats online for the first time. I waited a long time for them to tell me my size was in. When I got the shoes they were huge. Not the size I requested. Plus, there was no size stamped on the shoes which was strange. Not the usual quality either. They refused to accept a return or exchange because they were on sale. I can understand no returns for shoes on sale, but they sent me the wrong size. I deserve what I ordered. Those shoes are expensive. I'll never order from them again. Very disappointed. It's my fault for not reading the fine print which I still can't find.

This is the worst company. Do not buy anything from them. They will either never send an item or when they do it is nothing close to what is depicted on the web site. Customer service is not helpful and almost always unreachable.

The service I was provided was exceptional very helpful staff members.love the atmosphere there the ladies are so helpful and try to meet the needs of all there patients made me feel welcome from the start very generous and so kind

Bought some boots from Frye, didn't fit properly so I did a return. Charged $12 for return label, no problem.
When I got the credit back they did it less sales tax. I called the cust. Service number which leaves a message to email them. I did 3 times and never got a response. Customer service sucks and total ripoff.

It took Frye 10 days to ship one pair of boots and I didn't receive them for 2 weeks after I placed the order. By then I was over it and wanted to return them. They wouldn't budge on the $10 return fee. What is this, 2005? No more Frye's for me.

I would never order from Frye again. I ordered some shoes that turned out to be too big. When I went to return them they wouldn't take them back because they said they were final sale. I never noticed that they were final sale when I ordered them. How could shoes ordered online be final sale when you never know how something is going to fit until you try it on. I paid full price for them and now have to give them to Goodwill. Terrible customer service. They don't even deserve one star.

Order placed 11 days ago yet no shipping status. Called and emailed multiple times only got gibberish response. Customer service rep has no idea what he's doing.

Boots are usually great quality, but dealing with their customer service team is terrible. Shipping has been delayed for two weeks, and I didn't get any emails notifying me about the delay. When I called to ask about the status, both reps I spoke with were condescending and rude, and did nothing to actually help. They didn't even want my order number. Despite the good quality, I'll never support their business again because of the bad service.

After excitedly purchasing my first pair of Frye boots last November, I have never been more disappointed. By February, both boots had a hole in the sole. When I made the purchase in the Soho store, the sales woman assured me this pair would "last me a lifetime" and I was making "an incredible investment." The soles are made of leather, which she lied to me about in the store. The one year warranty does NOT include boots with leather soles. The Soho store manager has directed me to the customer service department, who cannot even be reached by phone at this current time. I have never been more disappointed in a company, which is supposed to reputable. My camel boots from Marshall's lasted 3 years; my boots from Frye lasted 3 months.

Date: January 28,2024 at 3:31:20 PM EST
To:*******@thefryecomany.com
Subject: Order FRYE-******* confirmed
I called to see if I could get a 9.5 after checking my other boots but the shipments was already mailed. I've marked on the shipment statement the issue I have with these boots. Also on the right top part of the boot it has some bruised leather, wider than the right one and has something white on it. I've taken pictures of the boots. The bottom heel even has scratches on it. I'M REQUESTING A MANAGER TO CALL ME BACK ASAP. I've called your number and no one answers it says to email. I do not care to email I need to speak with a live person.
AND I'VE SENT 4 EMAILS AND 5 PICTURES AND NO ONE HAS CALLED, NOR HANDLED THIS ISSUE