The Knot

Folks, stay away form companies without integrity!
Everything was going so well at first. I asked about 200 of my past customers to put a review out there to build a great profile to draw in clients. Which several did. Now most of them are now married and moved on but several of them who put reviews out there used a temporary email or a bogus one because they did not need the spam the The Knot creates. (makes total sense).
I received a negative review but what we presume was an agree guest and she put her anger into a review which was clear. The Knot Review manager Molly so called looked into it and requested documentation. LOL How do you document behavior issues and incidents at a wedding? So Molly got all defensive and wrote a 2 pages line of crap on why the review would stay. During her long letter she clearly admits that "the majority of reviews have frauds names, emails and dates" oh yes she just admitted that the company knows most of the reviews are FAKE!
Sp if they know this then why allow it? So I took this up were her immediate director and guess what. The mad dog Molly removed all but 4 reviews and left the crappy ones up there.
Please do not use them. Wedding wire has a better system where customers only that are legit hired can review you.

We went with Cirino Photography for our wedding photos and let me tell you we had the absolute best experience with them. They were extremely professional and we could definitely tell they knew what they were doing. They were both extremely energetic and fun which made the whole experience that must better. They released all 1,060 pictures that they took to us and their editing was impeccable!

Scott and Marybeth were out photographers and they were awesome! They traveled everywhere we wanted to go and knew exactly how to pose us. We received our photos a week later and they were absolutely gorgeous! We also received 3 canvas pictures, an album, free engagement photos and a photo booth with our package. HIGHLY RECOMMENED!

Horrible website builder. No options. It used to be good then they changed it, and didn't tell anyone, and screwed a lot of people.

Don't create your website here, not a trustworthy site, doesn't care about users, doesn't respond to request for help. Doesn't answer questions submitted through website, just says "contact us via email" and never responds. STAY AWAY WITH EVERY OUNCE OF YOUR BEING.

I JUST WANTED TO CHECK ON VENUES, NOW EVERYTIME YOU TYPE MY NAME ON GOOGLE OR ANY SEARCH ENGINE IT SHOWS EVERYTHING ABOUT MY WEDDING... I LITERALLY SENT 30+ EMAILS TO THEM AND THEY HAVE NOT TAKEN THE ACCOUNT DOWN... THIS VIOLATE YOUR PRIVACY! THE WORST WEBSITE...
I WORK IN A LEGAL SERVICES OFFICE AND WE PERFORM WEDDINGS AND I WILL TELL EVERY SINGLE CLIENT WHO IS GETTING MARRIED TO NOT GO TO THIS WEBSITE... IT JUST RIDICULOUS!

Thank you so much to Abby and Big Fun Brass Band in New Orleans. They just played for my surprise proposal event for my (now) fiancé.

I reached out to Abby a few months ago, describing my vision about what song I wanted the band to learn and also about how I wanted everything to transpire.

Abby was super professional and communicative with regard to everything: logistics, a contract, the band (the band is AWESOME) and the experience of being part of a Second Line and walking down the streets of New Orleans.

Lastly - I'm a musician myself and really appreciate Abby's professionalism and ability to coordinate everything and making it so easy for me so that I could simply enjoy things.

I recommend Abby and the band with the highest regard.

Ordered invitations and those came out great! But had to make a reorder and there is no way of doing so. I have done EVERYTHING their customer service personnel has told me and would STILL have to remake my entire design. There should be a reorder button right in the previous orders menu. THIS IS SOOOOOOOOOOOOOO FRUSTRATING and I wish I went another route now bc this has taken days!

OMG I'm going through my guest list and everything has been fine until now! I have a website which I do love, but this guest list is really p*$$&^g me off. I'm trying to update it, and add who has accepted or declined RSVP's and the pop-up they use to edit the info keeps reverting to an ad pop-up and there's no way to bring it back to the previous page without exiting out of their pop-up page and reopening it, which in some cases the same stupid ad comes up! SO FURIOUS AND ANNOYED!

I've been on the Knot for about 11 years and they get more expensive and more liberal by the year. I'm now being kicked off the platform (even though I pay $507 per month) because they don't like that I pick and choose which customers I'll service based on my religious and moral beliefs. Someone (who wasn't even my customer!) wrote a negative review. I challenged it and it should've been removed based on their review policy, but instead of addressing the actual review, they simply ignored the review and decided to kick me off the platform completely if I would not service every human being that requests services regardless of my beliefs. Not that I'm shocked because the Knot, based on what their business stands for these days, but it's reverse discrimination based on religious beliefs, which is still unethical no matter how you slice it. It wasn't like this years ago on the Knot…but it had gotten BAD. I've had other bad experiences with them over the years such as major technical problems with their messaging system, which took them months to fix. In the meantime, I had to pay full price even though I was losing potential customers because the website wasn't functioning properly. They ignored all my concerns about paying for something that wasn't working correctly. They do NOT care about their customers. If you're a business- they just take your money and tell YOU how it's gonna be. You have no rights on this platform. Conform or be exterminated. Goodbye 👋 to the Knot and WeddingWire. I won't miss paying you $507 per month to support your horrible business. PRO TIP - if you want to be on the knot, just sign up for their free listing and you'll be set. Don't pay those people a dime! You'll still get good leads regardless,

As everyone knows being a bride can be stressful time, however I must tell you that I could not of been happier with the entire team at the 3 West Club.

I remember the day my fiance and I went to view the club and meet Ryan Furio for the first time. The warmth and help from Ryan had us book immediately and i can tell you that Ryan and his team were amazing all the way through from beginning to end of the ceremony.

I would highly recommend The 3 West club for any venue and:)

Happily Married
Lisa Eitelberg

I wanted to use the Knot's honeymoon funding service for our guests which required my ID to allow people to add money to the fund. After over a week of submitting with no emails about completion I decided to check the direct site myself only to find that the ID checking had failed. Why? Because they said my name did not match my ID.? I had given them no other names and it definitely is my name on my ID so I sent an email to customer support to fix this issue. 2 days later and she asks me to send it again so I do. 5 days go by and still no word so I send another email asking what is going on. Been a week now and still absolutely nothing back. I check the site again and low and behold a new error has updated saying they don't support my ID type? I used a California drivers license. How could you not be able to accept a drivers license. I would at least hope for an explanation or email of some kind but I have nothing. They've wasted my time and I'll have to start all over looking for another company to do this for me. Absolutely deplorable. Are they just ignoring me or do they only have one customer support person for all of The Knot?

First off I want to say that I am relatively happy with their wedding websites that they offer. I decided to give them some extra business and ordered my wedding invitations from them. What a huge mistake! I end up paying nearly $185 for 30 invitations. The border around the invitations are completely uneven and not what I asked for. They also got the date wrong on the other side of the invitation, and didn't send proofs to approve. Getting ahold of them on the phone is impossible. You just get some generic customer service. You can't get a hold of the actual designers or people that can help in any way with the actual invitations. I was blamed for the wrong date mishap via email, and no one has said anything about the border being uneven. If someone is paying a lot of money to have invitations, you would expect the border around the invitation to be even around all sides. If you look at the photos, the first photo is what I was promised. The second photo is the invitations they sent me. I'd have to go and re-cut the invitations so that there's somewhat even on all sides. How do you mess up 30 invites? So unhappy I need to re-order from a different company. What a waste of money. When you're ordering your wedding invitations, maybe use Minted or a local print shop instead.

You will receive countless fake leads from fake emails and their employees will tell you your analytics are high. The employees are trained SOLELY to keep you on board for as long as possible and will do anything and everything to make sure they get as much money for as long as possible. There is no ethical practice or genuine customer care in this company whatsoever. I sent several emails to cancel my account 7 months before renewal. They disregarded my requests and they auto renewed and charged me without consent on the 13th month. I had been reassigned to 4 or 5 different account managers over the course of the year term because they all presumably quit their jobs which also contributed to my cancellation request not being processed. Immediately after the auto renewal I reached out several times to customer support, billing, and account manager, and they all fabricate different lies about the contract as to why they won't refund me. One time I called their customer support line and the girl that answered the phone was literally sobbing. I asked her if she was okay and said she was "just sick". It sounded like someone being held hostage, it was awful.

I have been communicating with someone from the payment department at The Knot attempting to get a full refund of an unauthorized charge I found on my credit card statement. This company, without my previous knowledge, renewed my membership without notifying me prior to the renewal date. They stored my credit card information for a year. I had no idea they had done that. When I inquired about this, they said I had signed up for an automatic renewal (which I did not). I just found out that the person who signed me in, typed "Yes" for auto renewal on page 2 and then typed "NO" for auto renewal on the 4th page. Huge discrepancy especially when it was not me who filled out the form. I had no idea they had done this without my knowledge or consent.
This is a sketchy business practice and Vendors who wish to sign up with them to advertise their business should be aware of this and be extremely cautious.

I would not recommend The Knot to anyone. During the one year I had the membership with The Knot, I did not get much traffic nor did I find a client. I am doing a lot better with Wedding Wire.

David Cheney is the most AMAZING photographer I have ever met! He will bend his schedule to accomidate yours. Our photoshoots were over-the-top fun and enjoyable. He has a wonderful personality and a charming sense of humor. We loved our photos and can not wait to make an excuse to use him again! He is worth every dime and every minute! You will NOT find a better photographer to capture all of the small treasured moments of your big day! After our big day, he is now considered family. I am a DAVID CHENEY FAN! Go David! Go David!

I ordered custom match boxes from them. It took nearly 4 weeks, which I had planned for, though they did not provide time frames. The match boxes were fine, But I ordered gold match boxes with wine colored ink. I got gold match boxes with white ink. I had no trouble with customized napkins I ordered through another vendor and received in less than 2 weeks. So I was a little annoyed, but, of course, no time to return. At least they were gold and the names and date was correct, so we will use them. They are attractive so nobody but us knows the ink color was not what we wanted. However, I really would not use them again as I found the lead times too long and not really reliable. Please note that I only ordered the personalized match boxes from them, so don't know how they are on other items. I did send customer service an email trying to check order status after a few weeks, but they never responded. So personally I would not use them again. The other wedding vendors I used shipped within 1-2 days and I always got responses to any emails.