Worst customer service and experience. Would not recommend. Made a purchase and was told I could return with a restocking fee and had to mail back and pay for costs. Which was all ok! So I place a second order knowing I could return the first one I placed... Then when I reached out about where to ship I was told I couldn't return the products(that were pricy, to say the least). No help from management, just we're sorry and can offer a $25 credit for future use! No thanks, I will not be a retuning customer nor will I ever recommend them to any of my other business partners!
Ordered some sundae cups from the website. It was promised that the item generally ships in one day. After a week I contacted customer service only to be told that it would probably ship in another week. I can't wait at least two weeks for something that I was told would come in a few days.
Ridiculous level of customer service or lack thereof. I ordered three cases of bottles one of which came with broken ones in it. Instead of refunding me for my inconvenience they issued me a whopping $2.41 for "One broken bottle" after informing that they would make me whole for the entire case. Mind you I offered to return the remaining bottles to the store. The 3rd case arrives and the clasps will not seal properly leaving me unable to place the liquid in them that I intended to deliver to 12 of my clients as a Christmas gift so now the store has inconvenienced and cost me money twice not to mention my word to my clients which is a lot more valuable than the small sum spent on the bottles themselves. Instead of issuing a refund I was asked to provide video and photos then asked if I would be able to spend a few dollars sending the unusable bottles back. At this point the call was over. I have dealt with the Webstaurant's customer service over the summer and they were fabulous. This nonsense from The Restaurant store however was absolutely unacceptable. I will absorb the cost of what is now money wasted and never purchase from The Restaurant Store again in addition to informing my network of restaurant owners and clients of my experience with them. I typically do not take the time out of my day to leave negative reviews however this particular experience had to be shared,
Thank you for taking the time to leave a review about The Restaurant Store. We are sorry to hear that your product arrived damaged. Great care is taken when packing your order, but on rare occasions damage may occur after leaving our warehouses. Our customer solutions team would be glad to work with you to come up with a solution. That being said, we may request pictures of the damage to help with this process.
I spent $530 on them, bought a heavy duty stainless steel prep table. These scam artists sent me a table w crooked legs, missing hardware (to support the table), & a scratch with a black stain. They never returned any of my calls or voicemails, only replied to a review i left elsewhere. They emailed me that they'll help soon as i send pics. Within 3 minutes my reply was sent with 6 clear pictures. 4 days later they were still ghost, so i call them n someone picked up he said he never received any pics. I sent them right there & then, he said he never saw any damages like that before and he'll send me a new one that same day. They went ghost again for A WEEK, i had no tracking number, nothing. Again, I had to call them and the replacement was never sent! I was told I'd get an email with their decision on the matter (like the decision to send me a replacement never happened)! I get the email the next day with a tracking number for the replacement & when i check fedex THAT TRACKING NUMBER DOESN'T EXIST!
Thank you for your review, Nico. I am sorry to hear that you received damaged product! I was unable to locate your order to review your communications with our customer solutions team. If you would like further discuss this matter, please reach out to help@therestaurantstore.com and include your order number. Again, I apologize for the inconvenience and hope that you will give The Restaurant Store another try.
Drove hours to buy equiptment, that the lady said was there, and then 10 mins before getting there she said she sold it.
Overview
The Restaurant Store has a rating of 1.3 stars from 15 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with The Restaurant Store most frequently mention and customer service. The Restaurant Store ranks 23rd among Restaurant Supply sites.
The Restaurant Store proudly serves Harrisburg, Lancaster, Lehigh Valley, Philadelphia, and Reading, Pennsylvania, as well as Wilmington, Delaware and three locations in Maryland: Baltimore East, Baltimore West, and Capitol Heights. We also ship nationwide on TheRestaurantStore.com, a revolutionary website that serves as both a research and purchasing tool for those in the food service industry. We aim to support the trusted, traditional brick and mortar stores while at the same time streamlining purchasing. The Restaurant Store is your one-stop-shop for food service equipment and restaurant supplies!
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- Lancaster, PA, United States
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Business History
Now, featuring a revolutionary website that serves as both a research and purchasing tool for those in the food service industry, The Restaurant Store is your one-stop-shop for food service equipment and restaurant supplies! We aim to support our trusted, traditional brick and mortar stores while at the same time streamlining purchasing.
For the largest selection of restaurant supplies, ranging from equipment to smallwares to consumables, visit us or shop online at www.TheRestaurantStore.com.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review. Most in stock items ship within 1-2 business days. However, in light of the pandemic, we have experienced delays from our suppliers in restocking certain products. Our purchasing teams are working diligently with vendors and sourcing new products to keep up with demand. If you have any further questions or concerns regarding this, please contact us help@therestaurantstore.com.