- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Thumbtack generates numerous accounts to send false leads (potential customers) to the "pros." With each generated account, they send one "lead" to five pros. Each pro is charged $30 or more for each "lead," which I have experienced and observed, multiple times, every day I was a member of the platform. Shameful, deceptive and unethical practices. Customer service is poor, nearly non-existent. And, don't expect any refunds...you won't get any.
Date of experience: July 14, 2023
Share Review on:
Thumbtack has a rating of 1.6 stars from 1,566 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thumbtack most frequently mention customer service, credit card, and phone number problems. Thumbtack ranks 99th among Local Reviews sites.
This company does not typically respond to reviews
Cut the grass, pulled weeds, finished with mulch all in 30 min! Did a fantastic job! Thank you Roberto Lopez from Lopez Landscaping and tree Services. *******226
Don't bother working with them! They are useless and using bots and not qualified leads that request a job and want to pay 50 bucks while some projects are minimum $500-750. No customer service total bs and you will lose loads of money on "leads" as they call them but it's just fake accounts that show some sort of activity.
On August 18th of this year. A group of 14 ladies had the pleasure, of booking a day trip, with Events by Tashielallc.com.The Hostess made out day, very special, We received wonderful ginger massage, that made you feel, like a new woman. We relaxed in the hot tub, and bake in the sauna. A few ladies enjoyed the pool. We enjoyed a lovely lunch, and had fun at the Casino. Our wonderful hostess Tashiela, gave each ladies a gift, with pampering things in them. We have already booked out next trip in October. Can't wait. We have 20 or more ladies going this time.
Date of experience: August 29, 2018
I have used "You've Got Maid's" services now for about 4 months and each time they've clean my house; I have come home to the cleanest house I have ever been in these girls do the absolute best job ever and I would recommend this company and those ladies to my family and friends because they are a very professional dresses! Managed & very Thorough at their cleaning, not leaving a single thing undone, they are on time within the time allotted and they are super friendly! Wich are 2 of my biggest Pet peeves! And I absulutly love how they never leave my house unless it's completely clean I absolutely love this company & I will continue using them throughout the years to come service my beautiful home, thank you You've Got Maid's for giving me the best service ever
Date of experience: September 25, 2019
Last month, I couldn't decide on anything when it came to my house. I was desperate for an Interior Designer
I found Athena Ezell through Thumbtack, and WOW!
Everything looked fabulouse, new color pallet, reused furniture that looked brand new!
I couldn't have been more pleased!
I reccommend A. E. Designs, and Thumbtack to anyone!
Date of experience: October 4, 2016
I have been using as a business owner to get leads. Sadly a previous employee had the info for the account and has been using my company name and this site to acquire leads for himself. I have reached out to Thimbtack to try to get the person blocked. But oddly even though I recieved messages in my email and on the business phone of leads in Califirnia (my company is in Houston Tc) being answered and communicated with Thumbtack doesn't see them. HMMM a bit odd to me. And they can't seem to help me. I would NEVER recommend this site to any business for use.
Date of experience: June 30, 2020
If you find in Google search a thumbtack link that does not go to the content in the link, then report it. Thumtack will often use local business names in their description, then when the consumer clicks on the links, they are led to a bid page, not to the business they advertised. This is called rich snippet spam. If you find it, report it.
https://support.google.com/webmasters/contact/rich_snippets_spam
Date of experience: July 13, 2015
This article talks about how small business and individual service providers marketing/sales are encashed by lead generation companies.
https://www.linkedin.com/pulse/time-say-good-bye-lead-generation-companies-kaikili-app
Date of experience: September 24, 2019
Highly recommend Darrell Thomas, whose team did superb high-quality, professional work on a variety of projects, including painting, woodwork and brick repair, and backyard fencing.
Date of experience: November 30, 2016
I hired him to paint and stain the high roof areas. After completing his work Randy from Wilhelm recommended how I should finish my project. Not many contractors would do this. Id hire them again.
Date of experience: October 23, 2016
Most of the responses we received were not licensed or insured businesses and people who had lost their license from infractions. Will not use this service again.
Date of experience: May 28, 2017
I have received much of my work through Thumbtack. They have been generous with me over the years. Great resource for acquiring customers. Thank you! Jesus bless!
Date of experience: December 27, 2017
Ridge vent blew half way off during the rainy season! All About Roofing came out within an hour and nailed it down. Very, very satisfied with their service!
Date of experience: May 24, 2016
Reviews of other business performance and they have there name next to it.
Use google, bid sites, anything other than this. My MBA and professional opinion don't even waste your time with thumbtack.
Date of experience: June 6, 2016
Thumbnail says it has property guarantee. We had a $1600 tv stolen and thumbtack did nothing to help. They say the contractor is off their list. Wow helps me a lot. Thanks thumbtack
Date of experience: March 27, 2017
Old Time Home Chores did a very efficient and professional job of spring cleaning my yard. They were friendly and courteous and reasonably priced. I will definitely use them again in the future.
Date of experience: April 23, 2019
C+M Lawn Care has been in business for 25 years and are still going strong. If you need your grass mowed or the weeds taken care of he's the one to call.
Date of experience: January 2, 2015
Although I went with another landscaper as he did both types of work this company was very kind about me changing my lawn service... I am sure they would do great work
Date of experience: April 15, 2016
PROFESSIONAL, EFFICIENT, AND PUNCTUAL are just a few of the words I would use to describe Anthony Watson's moving service. At a very affordable rate they removed the stress of moving my furniture from off my shoulders which afforded me the extra time needed to focus on the many other details regarding my move. No hourly charges or fees here! The owner came to my residence and assessed a FLAT & AFFORDABLE FEE despite the length of time involved. There was constant communication and transparency via email, they anticipated & addressed all needs both current and those that could potentially arise, and they even provided an extra boost of confidence by securing and padding my furniture! I would recommend this company to anyone! Sincerely, Terry S in NC.
Date of experience: July 23, 2015
This company will milk money from you as much as possible. They have very deceptive business practices and a sketchy at best "refund policy". I am currently not using this company because of these reasons. The "leads" they "sell" you are sold to multiple different contractors within the same work category. They will take the money directly from your account without asking or needing any authorization per their contract terms. If the "lead" even reads your initial contact text you're not eligible for a refund wether the "lead" replies or not. When I was last using the service I was paying anywhere between $30-$50 per lead! Mind you, I'm not a high ticket contractor. To make things even worse, they don't let the consumer on the other end know that there are contractors paying good money just to send them a message in the hopes of bidding on their job. The majority of their "leads" are cheap homeowners kicking tires. You can literally have more success knocking on random doors or cold calling. You can and most likely will spend more money than you'll earn through their "service". I would recommend any new business owner steer clear of this terrible, money hungry company. Any response you see from Thumbtack on these types of critical reviews is purely lip service, they take absolutely no action, the service only continues to get worse. I used to recommend this service to other contractors at one point, now I'm waiting to have the satisfaction of watching them go out of business, fingers crossed.
Tip for consumers:
Don't do it.
Products used:
Lead generation for contractors
Date of experience: April 27, 2021
Unless you're one of the 5 that sit on their cell phones and monitor it every second -- unless you respond to and of the ACTUALLY worth while posts within NANO-SECONDS --prepare to waste a LOT of money for constant disappointment.
Even IF you get in and are able to land a quote unless you literally low ball yourself and services you're not going to land a project. After the first couple attempts when it became clear I had to respond instantly and I got no reply to a quote I cut my professional services to about $10 an hour just to see if I would land something --NOTHING! Which also tells me this service is probably catering to kids / people that can work for peanuts. OR -- MORE LIKELY--they're fake posts generated BY THUMBTACK
Oh yeah -- and the positive reviews? Chances are very good that's their happy money-stuffing staff stacking the reviews ala Amazon-esk.
Date of experience: July 9, 2015
Here's the thing about Thumbtack: You cast your request to the winds and you could get just about anything in reply. I've found some terrific contractors through the site, which has been occasionally helpful as I've relocated to two new cities in the past 4 years. But I've also found a greater number of poor tradesmen, and at least two unqualified disasters. QUALITY CONTROL IS A MAJOR ISSUE, and as a result it is an exercise in random chance to hire anybody with fewer than, say, 25 strong reviews.
If Thumbtack is ever going to improve its value proposition from the customer side, it needs to do something to set the bar higher for the trade side. Without that, this is just the Wild West.
Tip for consumers:
Caveat emptor--let the buyer beware.
Products used:
A wide variety of contractors, including flooring, painting, HVAC, electrical, plumbing, and general contracting.
Date of experience: December 22, 2022
I've been on thumbtack several years and have officially stopped following up on their leads. The cost of the leads is never predictable - fluctuates constantly and expensive - which means I end up quoting higher prices so I don't lose money delivering the service - customers would be better off to call service provider DIRECT. Now they require a background check to quote - I have 20 years teaching in public schools and 50 years providing services in homes and in mine - have never had a complaint. I don't feel comfortable handing over ALL my ID info - including SS to these anonymous internet services of whom I have NO info regarding THEIR credibility and overall security on site. I am DONE with these - I'll look for other advertising that is more productive and less expensive!
Date of experience: September 4, 2020
I figured out their scam tonight. I finally bid a job after being persistently asked by Thumbtack to do so. I asked the homeowner to let me know one way or the other. She opened by bid at 7:30 pm and responded right away that the job had already been done today. The jobbers are not updating their files and we keep sending in quotes not knowing if the job is even still available, There is no way for us to know if a job is already sold because the jobber just does not update his files. Just like a weekend warrior, doesn't give a damn. Since we never get contact information we will never know unless we ask the homeowner to fill us in when they buy a contract. Thumbtack needs to figure out a way to keep this from happening, but then that would cut into their revenue. And again why do 8 or 20 jobbers need to be given opportunity to bid on a job anyway? Isn't 3 or 4 enough? With 8 or 10 bidding, one is going to be a low ball bid. All the bids are coming through these bastards and we are being screwed. Sounds like time to contact the attorney general of my state. I'm pissed big time! And I thought that most of the jobs were phony; they still may be. No way to know is there? Hello Mr Attorney General pick up the phone.
Date of experience: September 19, 2016
As a follow-up to my initial review, I called the company. After what seemed like hours on the phone, they virtually implied it was MY fault for not vetting the contractor I hired from THEIR website. So now it is MY fault! Folks, I just saw a TV commercial for these guys and I've got to tell you, PLEASE PLEASE PLEASE be careful who you hire. Get credentials, ask for previous job pictures to references, in other words, DO YOUR HOMEWORK FIRST before you hire anybody from this website. Try another like HA or Ag's list first, If you are smart as I believe all of you are. I'm an older person and I blew it. Learn from my mistake. You won't be sorry.
Date of experience: December 14, 2016
OMG What an incredible waste of time and MONEY! So, so much money lost on this site that I may as well have gone to a casino (it may have been more profitable that way)! First off, they are GREEDY! $25.00 for a lead that never responds back to you, gives you a disconnected phone number, and when you ask them to refund your money, they DON'T! I mean, they're basically making millions by EXPLOITING honest business owners... I AM STARTING A CLASS ACTION LAWSUIT AGAINST THIS COMPANY. If you want to be apart of it, my contact info will be at the bottom. I HAVE BEEN GIVEN LEADS THAT ARE OBVIOUS SCAMMERS AND PEOPLE WITH ABSOLUTELY NO INTENT OF USING MY BUSINESS!
Thumbtack, you should be ashamed of yourselves! You literally manipulate your users into using an unreliable platform for your own gain... ILLEGAL!
Date of experience: July 1, 2021
Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.
James, we're sad to hear that you feel this way after using Thumbtack. Our goal is to help you see success and while we may not be able to guarantee that you'll win every lead, we can help you to see a great return on your investment. We also welcome any feedback you can provide about pricing for your category. It's important to us that we provide fair pricing for every category and your input matters. We work to apply feedback where we can and we heard our pros when it comes to having verified phone numbers on every lead. We've recently updated this on leads moving forward. Please feel free to reach out to us via one of our social media channels and we can work to help better your experience, provide tips to help you see success, and take in any feedback you have for us to help make Thumbtack better for both our pros and customers. We hope to hear from you soon and look forward to speaking with you.