I purchased this gaming monitor online on 04/17/20 and paid extra for 2-day shipping, upon receiving the monitor I hooked it up and it is clearly damaged and will not function. 2 hours after it was dropped off I called and emailed Mariel from the customer service team. She asked for a photo and I sent the below and said she would process the return and that it would take 5-7 days for a return label. I did not hear back from them at all so I contacted them via email on 04-29. Again, no response so I tried again on 05-04 with still no response. I then tried calling the number on the email signature to call my account executive (Which has a different company name "PCM" on the signature) I was given the run around and was told I had to leave messages which were never returned. A couple days later I tried contacting tiger direct customer service again and ended up getting my Account Exec on the phone who told me their phone system and email service has been down and they have not received my messages. She said that PCM owns TigerDirect now and that their systems are being merged so nobody can help me. Mariel (the account exec) then told me I needed to contact Asus and get a return number. I did that and their phone system was down because of the pandemic so I had to explain that it was damaged and not that it was plugged in wrong via a virtual chat. I provided this to Mariel almost 10 days ago and I have still not received a return label or any indication that they are going to refund my money that they have been holding onto for over a month since I originally contacted them. Their management has not and will not return my calls or emails. I now feel that I have been robbed by this company for over $700.00 and I fear I will not ever get my money back. I have purchased from Tiger Direct in the past from their retail stores and I have never had any issues such as these. It is ridiculous that I can only speak to 1 person about my order and they are treating me like I am a business and not a consumer. I can go return something to Best Buy the same day I buy it without this headache. I actually already went to Microcenter and bought the same monitor from them in the store with no issues the same day I received the item from Tiger Direct. I will never do business with Tiger Direct again and I recommend nobody else does either.