TinyPrintsReviews 181

I spent time and effort making our family Christmas cards on their website, with plenty of time for holiday delivery, only to be left with a pile of cards and no envelopes the day before Christmas. I spent over $200 and was refunded $49 due to the "inconvenience" they caused us, and only after I called and demanded some type of restitution, they should have offered this on their own.
With so many options out there I will never use their services again.

I ordered my Holiday Cards from Tiny Prints on December 9th and payed extra for expedited shipping. At checkout, the order was projected to arrive on 12/16. The order did not arrive until 12/20 and the custom envelopes I ordered were not included due to a "production issue." These custom envelopes had the mailing address of all my recipients and my return address. Because they were not included, I had to hand address all 80 of my Holiday cards. Plain white envelopes were provided to me at "no additional cost." This is ridiculous. Of course they should provide me with envelopes since it was their mistake that caused me not to have the customs envelopes. The letter explains that the customs envelopes will be shipped within 3-4 business days at which point they will be of no use to me. I wish they had notified me of this issue before I received the shipment so that I could have made other arrangements for my address labels. I'm on hold with customer service to try to get a refund for the envelopes but am not confident that I'll actually be able to get one. I am very disappointed with my experience and will not be using Tiny Prints again.

I ordered a few extra Christmas cards after I realized I underestimated the number of cards I needed for this year. I was told they would arrive by Dec. 20th. At the time I honestly thought that was excessive since I had reordered early enough but I accepted. When the evening of Dec. 21st came and I had no cards, I called to inquire as to the whereabouts of my reorder. I was told my scheduled delivery date was really 12/21-12/22 and not 12/20 as I had originally been told. In addition I was informed that their system showed my cards as only bring in packaging at that time! I asked when they would be arriving and I was told, Saturday, December 24th. When I said I wanted a full refund, I was told she had to inquire "IF" i could get a refund. After I demanded a full refund, I was granted it. The representative expressed no regard for the fact that now I couldn't send Christmas cards to everyone I needed to... and when were they going to notify me that my order would not be fulfilled as promised? I wish I could have given them a zero because that is what I think of the way they conduct business.

I ordered holiday cards from tinyprints in December 2016. They provided an electronic proof and I approved it. When the cards arrived, they were printed on plain red paper instead of the decorative paper I ordered. The card was supposed to be folded with my message printed on the inside. My message was printed upside down. The card was unusable. I emailed tinyprints right away and asked for a refund. They issued me a $5 credit. Horrible customer service. Would never use again.

I'm actually going to be surprised if there is not a class action law suit against this company. Look at fb. There are so many people told the same thing. I ordered Dec 8 and was told they'd be here Dec 21. After hours of being on hold and 1returned calls after leaving messages-lies were told and as of today they had not been printed. They are due tomorrow. For the first time since kids were born we will have no Christmas cards. I've contacted the better business bureau because I don't want others to feel the frustration I've felt this holiday season. Beware of sister companies such as shutterfly. They are affiliated. They offered $25.78 compensation on an order over $380. Unacceptable slap in the face. I relied on this company. Complete fail. Never again.

My whole experience with Tiny Prints has been terrible. I placed an order and paid for Expedited shipping which said the items would arrive before Christmas. Then I receive an email stating that it will not arrive before that date even though the day I receive that email is the actual cutoff day for placing an order with expedited delivery before Christmas. So I'd like to know how my order which was placed days before the cutoff still won't arrive on time? I was even told that if I upgraded the shipping to the fastest available I still couldn't have my items delivered before Christmas.

I then received another email telling me that the items I ordered are being shipped separately and will arrive on different days.

Then getting in touch with customer service is almost impossible. The online chat is closed at erratic times & only open for part of the day. The times even changed from being closed on Fridays (which the site stated on Friday Dec. 16) to being open 11-5 Mon-Sun (which was on the site the following Monday Dec. 19). I also sent several emails which were never answered. Calling customer service gives you wait times between 80 - 120 minutes which is ridiculous. If you leave you're call back number (which I did 3 times) you get a call back about 3 hours later.

THIS IS AN AWFUL COMPANY WHICH I WILL NEVER RECOMMEND!

I ordered cards on Dec. 10th and selected an expedited shipping method, to arrive no later than Fri, Dec. 16th. I received an email on Dec. 16th (the day the cards were to be delivered), indicating that they ran into production issues and my cards would be shipped in 1 to 3 business days, and they would overnight the cards to me... that would put me into Thursday, Dec. 22nd (which wasn't going to work, as the cards would never get stuffed, addressed and mailed in time to arrive to my recipients by xmas).

I called immediately (Fri, 12/16), but the hold time was 240 minutes! 4 hours! So I called the next day (Sat, 12/17), and the agent said that my cards were ready to ship, but they would have to go out on Monday, 12/19, for a Tues, 12/20 arrival. I called on Monday to ensure the cards shipped... but they didn't! They said that they were sorry, but that the cards 'should' ship out on Tuesday, for an overnight delivery to arrive on Wed, 12/21. It is now Tuesday, 12/20, and I have yet to recieve a call, confirming they shippped, for delivery tomorrow. They have ruined Christmas! Not only is this unprofessional, but the information they give out is not true! I still don't know when I am going to receive my Christmas cards. They have ruined my Christmas!

After escalating my concerns, they did agree to reimburse me for the entire cost of my order, and still overnight me the cards... but at this rate, I doubt I am going to ever receive my cards...

Let me just say that I filed a complaint with the better business bureau this morning and I would highly recommend that anyone and everyone who has had a negative experience do the same. This company should not be in business and we need to get the word out. First of all, they do not honor their shipping deadlines. I ordered Christmas cards, paid for rush delivery, and after 9 days, they still had not shipped. Trying to contact anyone at Tiny Prints, is nothing short of pulling your hair out. The average wait time to speak to someone is 117 minutes and they operate on PST so for folks in the Northeast Region, you have to call afternoons and evenings to get a hold of anyone. They also do not respond to emails and when you do finally reach someone, they are not helpful, have no idea where your order is in the production, and offer no insight as to why the product is not delivered as outlined on the order. The hours of accessibility are from 11-7 PST, and during peak Christmas season, they do not seem to have extra staff to deal with the increased call volume. Expecting consumers to wait 100+ minutes to talk to someone about an order that has surpassed the deadline of shipment, is absolutely unacceptable. I have yet to receive my cards and I will be asking for a full refund.