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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Fai l'ordine paghi la cosa più bella che dopo un Po trovi traccia dell'ordine acquistato gli ordini.
Date of experience: October 4, 2017
Sono rimasto soddisfatto dei miei
Articoli che ho scelto da un vasto
Catalogo dove ci si può sbizzarrire.
Date of experience: October 3, 2017
Fiz várias compras na TomTop, todas foram satisfatórias e chegaram bem embaladas. O único porém é que eles demoram pra enviar.
Date of experience: October 2, 2017
Adorei, perfeito, recebido conforme combinado, recomendo a todos. Site muito bom. Tempo de remessa adequado, chegou antes do esperado.
Date of experience: October 16, 2017
Excelente página web, muy serios, siempre que he hecho un pedido llegó en su tiempo y además buen servicio al cliente
Date of experience: October 9, 2017
Recomendo o site a todos! Fiz uma compra e adorei meu produto. Chegou muito rápido. Comprarei mais produtos.
Date of experience: October 6, 2017
Супер! Сделал 4 покупки (3 телефона и автомобильный видеорегистратор) и доволен! Доставка быстрая, трек отслеживался
Date of experience: October 5, 2017
Заказывал наушники через купон, вышли вообще дешево около 19 центов, товар пришёл очень быстро заказом остался доволен!
Date of experience: October 23, 2017
Action Camera, acquisto perfetto, funziona benissimo continuerò negli acquisti su questo sito, ho provato altri, ma non sono allo stesso livello
Date of experience: December 30, 2016
Excellente correspondance, très compréhensif à recommander pour ma part sans aucune réserve. Je reviendrais vers ce site
Date of experience: January 25, 2017
TOMTOP site chinois pas mal... commande de petit drone une attente 2à 3,4 semaine mais un prix interressant!
Date of experience: January 19, 2017
J'ai commandé à plusieurs reprise chez Tomtop et les articles sont expédiés rapidement, bien emballés.
Je recommande ce site.
Date of experience: January 26, 2017
V99 hero
Veloci nelle risposte e prodotto come da descrizione, nessun problema con il servizio costumare. Ottimo
Date of experience: December 13, 2017
Hasta ahora no he tenido ningún problema con los productos adquiridos en esta plataforma... Estoy muy satisfecho
Date of experience: December 13, 2017
Super appareil pour un prix exceptionnel.
Pas d'interférences désagréables.
Je recommande vivement cet instrument
Date of experience: January 31, 2017
Ottimo rapporto qualità-prestazioni-prezzo. Da usare in ogni luogo senza timore. Consegna veloce a costi accettabili.
Date of experience: January 29, 2017
Site très sérieux livraison rapide et emballage soigné je recommanderai.
Produit de qualité. Excellent
Date of experience: January 3, 2018
Een geweldig aanbod voor aantrekkelijke prijzen met vaak leuke goedkope aanbiedingen verzending snel en correct.
Date of experience: April 4, 2017
Já comprei por varias vezes e não me arrependo.
Vou continuar comprando. Remendo a todos.
Site realmente seguro. Produtos de excelente qualidade.
Date of experience: March 17, 2017
Rapidez en el envío, buen precio comparado con otras paginas webs y calidad del articulo comprado (hasta ahora funciona bien).
Date of experience: March 26, 2017
Cumplen con lo pactado y mandan el artículo en perfectas condiciones. A mi me llegó cumpliendo los plazos
Date of experience: May 2, 2017
Já fiz duas encomendas e correu tudo muito bem.
O produto chegou em uma semana (armazém da Alemanha).
Date of experience: April 28, 2017
He comprado un disco ssd y llegó a mi dirección correctamente. El tiempo empleado en llegar tuvo poca demora. Muy recomendable
Date of experience: April 13, 2018
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!