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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Es una empresa seria, cumplida, con excelentes productos, buenos precios y envío oportuno.
La recomiendo.
Date of experience: February 19, 2016
Son muy buenos yo todas las veces que he comprado ha llegado el artículo en buen estado y sin problema
Date of experience: May 12, 2017
Comperato diversi articoli, sempre trovato bene... Aquistando dai siti europei niente dogana, Grazie Tomtop
Date of experience: May 24, 2017
Tutto ok, ho acquistato un drone al prezzo più basso del web. Oggetto conforme a quanto descritto, spedizione veloce e tracciata
Date of experience: June 15, 2017
Bom lugar para comprar, seguro e rápido, bem embalado. Os produtos são dividido em categorias o que torna agradável a navegação por todo site.
Date of experience: June 10, 2017
Нормальный магазинчик, делал пару заказов - сделано, я доволен. Служба поддержки клиентов не понравилась.
Date of experience: November 23, 2015
Acquistato cellulare Samsung, ottimo prezzo, tutto ok, spedito nei tempi previsti, lo consiglio certamente
Date of experience: June 26, 2017
Alle gängigen Spitzen-Rutenringe. Unschlagbarer Preis. Kein Qualitätsunterschied zu Ringen aus dem Laden! Sehr schnelle Lieferung!
Date of experience: November 23, 2015
Super prix pas de problème tout est conforme a la description merci emballage bien protéger pour moi 5 étoile
Date of experience: June 29, 2017
Comprei cartões de memória corrompidos, eles rapidamente resolveram o problema com reembolso. Sim, eu recomendo a tomtop.
Date of experience: June 28, 2018
J'ai commandé un DJI Mavic pro et DJI goggles + d'autres articles.
Livraison rapide et site vraiment très sérieux je recommande les yeux fermés!
Date of experience: August 16, 2017
Gosto muito de comprar no site TOMTOP. É seguro, interage com os clientes e envia os produtos muito rápido.
Date of experience: August 27, 2017
Produits reçus correspondants à la description
Livraison rapide même de Chine
Je recommande ce site sans rserve
Date of experience: September 7, 2017
Très content
Une commande passée
Livraison assez rapide, bien emballée
Article conforme à l'annonce, bonne qualité
Date of experience: September 17, 2017
Ho comprato tanto da Tom Top negli ultimi mesi, sempre tutto ok e devo anche dire che le spedizioni sono state più veloci di quanto pensavo Max 20 gg
Date of experience: September 29, 2017
A LOJA E BOA, POREM O SUPORTE AO CLIENTE É O PIOR DE TODAS AS LOJAS, DEMORAM PRA RESPONDER QUASE UMA SEMANA...
Date of experience: September 27, 2017
AMO DEMAIS ESSE SITE, MUITO RESPONSAVEL!, FIEL, NÃO TENHO MEDO DE COMPRAR COM VOCÊS!, JÁ RECOMENDEI PARA TODOS!, MELHOR SITE CHINÊS!
Date of experience: August 14, 2017
Muito boa a loja TOMTOP, recomendo demais à todos os consumidores de plantão, produtos de excelente qualidade e preços incríveis.
Date of experience: September 11, 2017
Acquistato Umi Super con DHL, spedizione veloce e fortunatamente niente dogana inoltre pacco ben imballato e device completamente funzionante
Date of experience: November 7, 2016
Minha experiência com a loja TOMTOP é assistiria, gostei de mais, ótimo suporte, sempre vou comprar na loja.
Date of experience: July 3, 2018
Recomiendo comprar aquí, hacen envíos muy rápidos y de calidad. Las ofertas flash son de lo mejor.
Date of experience: February 9, 2017
Итак, снова этот томтоп. Пишу с маленькой буквы специально, ибо никакого уважения к ним не испытываю. Предыдущие заказы - 3 штуки - были все до единого с косяками. То прислали вообще не то, то полное дерьмо, то разбитый из-за плохой упаковки товар. В каждом из случаев процесс доказательства явных косяков специально затягивался томтопом по максимуму. Теперь новый случай. Заказал 4 разных вещи в 4 разных заказа, ибо не нашел на их сайте возможности консолидировать все в одну корзину. Пришел первым последний заказ, остальные задержались дольше. Это был кейс-рюкзак для Фантома 3SE. Оказалось, что этот Фантом туда просто так не влезает - нужно в трех местах подрезать пенопластовые стенки. Написал отзыв на этот товар и предупредил в отзыве, что НЕ ПОДХОДИТ для 3SE. Обзор не опубликовали, а в отместку за сниженное количество звезд в отзыве томтоп отказался переводить кэшбэк за этот заказ. Я обратился в службу поддержки сайта кэшбека, они обратились в томтоп. Но прошел месяц и томтоп просто проигнорировал заявку. Но мало того, томтоп завалил меня письмами с просьбой написать за 2,3 или 5 долларов строго положительный отзыв на трех сайтах. Вот я и пишу. Отзыв такой, который они заслужили. Компания томтоп - постоянно обманывают, отказываются от своих же обещаний и всегда работают против клиентов. Так же видел сообщения покупателей, которым они под видом нового товара присылали бывший в употреблении отремонтированный. Сторонитесь их!
So, again this tomtop. I'm writing with a small letter specially, because I have no respect for them. Previous orders - 3 pieces - were all to one with jambs. They sent it not at all, it was full of $#*!, it was broken because of bad packaging. In each of the cases, the process of proving explicit jambs was specially tightened by a tomtop to the maximum. Now a new case. I ordered 4 different things in 4 different orders, because I did not find on their website the possibility to consolidate everything into one basket. The last order came first, the rest stayed longer. It was a case-backpack for Phantom 3SE. It turned out that this Phantom simply does not fit in there - you need to cut foam walls in three places. I wrote a review for this product and warned in a review that it DOES NOT fit for 3SE. The review was not published, and in retaliation for a reduced number of stars in the recall, the tomtop refused to translate the cashback for this order. I applied to the support service of the cashback website, they turned to the tomtop. But a month passed and the tomtop simply ignored the application. But moreover, tomtop poured me letters asking to write for 2,3 or 5 dollars a strictly positive review on three sites. So I write. The feedback is one they deserve. Company tomtop - constantly deceive, abandon their own promises and always work against customers. I also saw the messages of buyers, who, under the guise of a new product, sent a used repaired one. Stay away from them!
Date of experience: October 10, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
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Tomtop.com