Total Wine & MoreReviews 74

Amy the manager is the fakest worst employee you will ever deal with in the liquor industry. She lies and does everything she can to make it seem like she's helping but truly she is not doing anything at all.

All of a sudden £32 was stole from my account I've not had wine off this company in about 5 months which was a one off case. There is no advance warning they were taking it & the box was out for delivery. There office was closed & the box got delivered to my garden.

Tried to sort this but they refused to refund and take back the box, the emails aren't answered correctly they ask you time and time again for same information.
I'm disputing this changer now with my bank. Avoid avoid unless you want to be ripped off. To top it off there better wine in the supermarkets.

Scammers

I hate to give this business a one star review because I absolutely love their wine selection and the prices are very fair. I wish their service model was consistent across all branches and for Christ sake's, I know a few CTO's that can do a far better job to boost your online sales.

Ridiculous. When you call phone rings and rings. I counted 11 times. I tied at other times same thing rings and rings no one picks! Just disconnects. I even tried the 800 number at least I got a. Message but was put on hold for 15. Minutes and they never picked up. At the very least have an option for them to call you back! Waste of my time. I went on the line and purchased from another store. Horrible customer service.

I stopped in looking for Drakes Organic boxtails & the woman who helped me knew exactly what I was talking about. She told me they are one of her favorites & I ended up buying each flavor. Now they're my favorites! Great customer service & Drakes Organic is the perfect summer drink. I had the opportunity to try Drakes rum in Chicago a couple months ago & now I'm hooked on their brand.

Online order not delivered. No explanation. Yet I will not be refunded the delivery fee nor the prepaid tip I foolishly paid the driver. Ridiculously bad service. You've lost this customer as well as the confidence of any prospective customer who reads this review. Is that what you want?

I attended a wine tasting last night that was awesome! Our Hostess Kim was so informative and really made the class fun and interactive! I bought 3 of the wines! I will definitely attend another one of the classes she is teaching!

I prefer Spec's Fine Wines & Spirits because employees walk around shoppers, staring at us like we're going to steal everything!
Then, when you notice them watching you, they try to act as though they weren't creeping around... really weird; I'm not sure what they're employee training is, but it seems very odd, indeed.

Don't bother trying to place a pickup order. They either fired half their staff or they simply quit as I've ordered successfully in the past, but its been dog food for months. The app is a glitchy mess they don't bother to fix, on top of their inept and rude customer support who near cut you off, or practically hang up on you. Won't be surprised if they fold in a year or two

We went to Total Wines to purchase Tanqueray Gin that was on sale 6 26 22 for $22.99. We were directed to aisle 11 where the gins were The price listed was $25.99 which was not the price on their sale flyer. We asked an employee why it was not on sale she said that is the correct price. The Tanqueray 10 was priced at $28,99 on that self. Interesting thing was that on an end cap the same bottle of Tanqueray 10 was priced $26.99. We pointed out the difference in prices to employee who pulled the price tag off the shelf in front of us I asked if they would not honor the price of $26.99 and he just grunted and walked away. No thank you for letting them know about the error. Beware when you shop at Total Wines - they do not honor their sale prices & miss marked items. Unfriendly staff tops everything.

I can see why these guys don't allow for reviews or messages on their FB. Their customer service is absolutely hideous (no response to emails, more than 2 hour wait times when they claim to have only five callers ahead of you on the phone), and apparently they find it a good business practice to accept payment but not provide goods. Interesting business model.

I purchased (and was charged $75 for) an online gift card as a Fathers Day gift. The email never arrived, and when I finally did reach someone - three HOURS after being told I was fifth in line - they took my info and promised to get it resolved and contact me PERSONALLY that same day. If you're guessing that return call never occurred, you would be correct. Apparently theft is their business model.

I have tried for 4 weeks to place an online order with no success. I talked with my local store manager (no help) I talked with corporate (who placed my order but experienced my same problems and didn't fix. Tried again to order, web site tells me something is wrong. Don't bother, Bev Mo has curbside pickup and their website works.

DURING THE DAY, IT IS FABULOUS! I HAVE BEEN WAITING ON HOLD FOR 35 MINUTES BECAUSE THE WEBSITE NEVER WORKS AND NO ONE WILL ANSWER TO FIX THE ORDER.

I was with my 17 year old adopted kid in the store and just because my minor child was there I couldn't buy a bottle of rum.

I have come to hate Total Wine. They give "rewards" they don't notice you about, that expire quickly, and that are a pittance compared to your spending. They advertise "free delivery" then at checkout you find it isn't free (10 bucks, plus tip) even though you otherwise qualify for it. No one to chat with, so too bad for you. Prices are marked up to mark down with mix 6 (or now 18-!- for winery direct) The selection is basic, you won't find special or semi-special Cali wines here. I'm tired of the vanilla selection, crappy rewards, jacked up costs, and will start buying from a company that actually values me. Bye, TW!

I gave this place a shot because they're near my house and seemed to have a good price on the my favorite bourbon. Turns out they're incapable of restocking Racer 5 - one of California's most popular brands. They're always out and cop an attitude when I ask if they have any in the back. I also made the mistake of attempting to buy a cigar a coupon that had expired a few days before. The checkout person offered to call the manager see if he would still honor it. The manager rudely refused to, walked away and then doubled back and asked "you're not going to give us a bad review over this are you?". Hadn't crossed my mind up to that point but now - here it is.

My advice to the consumer: Buy your booze and cigars somewhere else.

They give you the time to walk about and read about the various wines from around the world... and it's very interesting. If you want help, there's always someone nearby that will help you. They will go out of their way to consider your thoughts about what you like in a wine and come up with wines that will be right for you.

Incredible customer service!

We have been spending $100 easily every few months at Total Wine. Today with another $100 order I show my email that says I have a $5 Reward and it gives them the code needed to be entered. Of course it can't be that simple. You need to log in, she said she'd have to remove the order and redo it and whatever other nonsense hoops you have to go through for a lousy $5. I'm done. I've unsubscribed from emails. I can get the same products elsewhere. I'm sad that so many companies lean towards rewarding people who have to make shopping a part time job by downloading Apps for just about everything these days. We ALL deserve perks for spending our money at retail stores.

I have been to the Brentwood, Saint Louis, Total Wine a few times. I do know a bit about wines. I am a "senior" woman with an accent. Should I say more? Incompetent, condescending male attendants, or whatever they are, with very little clue about anything. Jerez? Sherry? Oh, is it a sweet wine? Well, not all sherries are sweet. And then telling me I should be using an app!

Coming down isles on 2-18-22. Kinnesor Georgia location. Customer continuously came less than a foot from me every time I moved away he cam towards me. He was wearing no mask. He aske me if I was scared of him. I responded you have no mask on. He replied state of Georgia says I do not need to wear one, if you do not like it stay home. I reported incident to Total Wines employee, was told nothing they can do about it. I know we have ignorant people in our society what happened to enforcing space distance.