Total Wine & More

Wow. 2+ years of customer service, having deliveries on a regular basis and today, they just cancel my delivery with only the explanation of "uh well, sometimes it's the driver.". UNSATIFACTORY and very unprofessional.

I have tried for 4 weeks to place an online order with no success. I talked with my local store manager (no help) I talked with corporate (who placed my order but experienced my same problems and didn't fix. Tried again to order, web site tells me something is wrong. Don't bother, Bev Mo has curbside pickup and their website works.

We have been spending $100 easily every few months at Total Wine. Today with another $100 order I show my email that says I have a $5 Reward and it gives them the code needed to be entered. Of course it can't be that simple. You need to log in, she said she'd have to remove the order and redo it and whatever other nonsense hoops you have to go through for a lousy $5. I'm done. I've unsubscribed from emails. I can get the same products elsewhere. I'm sad that so many companies lean towards rewarding people who have to make shopping a part time job by downloading Apps for just about everything these days. We ALL deserve perks for spending our money at retail stores.

Don't bother trying to place a pickup order. They either fired half their staff or they simply quit as I've ordered successfully in the past, but its been dog food for months. The app is a glitchy mess they don't bother to fix, on top of their inept and rude customer support who near cut you off, or practically hang up on you. Won't be surprised if they fold in a year or two

All of a sudden £32 was stole from my account I've not had wine off this company in about 5 months which was a one off case. There is no advance warning they were taking it & the box was out for delivery. There office was closed & the box got delivered to my garden.

Tried to sort this but they refused to refund and take back the box, the emails aren't answered correctly they ask you time and time again for same information.
I'm disputing this changer now with my bank. Avoid avoid unless you want to be ripped off. To top it off there better wine in the supermarkets.

Scammers

I would avoid using TW on line and delivery. I made an order for delivery, came home to receive it and waited ALL DAY only to discover it was cancelled for no reason.When I called TW I was told the purchase was not authorized. I spend 55 minutes on the phone trying to reach a manager within no luck. A manager did call me back to say that the charge was rejected by my CC company. Not true. In fact the charge (for items I did not receive) is pending on my account. TW made a mistake and cannot admit it, instead they blame the customer. Really BAD customer service. Avoid the- buy from local wine shops where customer service is important!

They give you the time to walk about and read about the various wines from around the world... and it's very interesting. If you want help, there's always someone nearby that will help you. They will go out of their way to consider your thoughts about what you like in a wine and come up with wines that will be right for you.

Incredible customer service!

Amy the manager is the fakest worst employee you will ever deal with in the liquor industry. She lies and does everything she can to make it seem like she's helping but truly she is not doing anything at all.

I bought a bottle of wine for $199 and when opening it the cork broke. It was undrinkable. It was definitely incorrectly stored at the store. When I went to the store the manager said: "there is nothing I can do". Unbelievable for me. Such poor customer service and very disappointing. They didn't even offer me a small store credit. This was the last time I bought wine there. Definitely. You lost a valued customer over bad customer service.

I don't order online. I'm old school and like to walk through a store, for anything, and browse. I've been to the store in my hometown, Wilmington, DE many, many times. Also, over the years, during separate trips, I visited the store i. Orlando, FL and the one in or near Ft. Myers, FL. In each and every case, I've seen fair pricing and received EXCELLENT service from the representatives stationed around the store. I'm fond of craft beer, spirits (mostly whisky), and wine (mostly reds). I've always received good suggestions or recommendations. Whenever I ask for something specific or don't see, I get a definitive answer. If I chat with someone about any alcohol product, either here or in another city, I ALWAYS tell them to visit Total Wine, if their city has one.

We went to Total Wines to purchase Tanqueray Gin that was on sale 6 26 22 for $22.99. We were directed to aisle 11 where the gins were The price listed was $25.99 which was not the price on their sale flyer. We asked an employee why it was not on sale she said that is the correct price. The Tanqueray 10 was priced at $28,99 on that self. Interesting thing was that on an end cap the same bottle of Tanqueray 10 was priced $26.99. We pointed out the difference in prices to employee who pulled the price tag off the shelf in front of us I asked if they would not honor the price of $26.99 and he just grunted and walked away. No thank you for letting them know about the error. Beware when you shop at Total Wines - they do not honor their sale prices & miss marked items. Unfriendly staff tops everything.

Coming down isles on 2-18-22. Kinnesor Georgia location. Customer continuously came less than a foot from me every time I moved away he cam towards me. He was wearing no mask. He aske me if I was scared of him. I responded you have no mask on. He replied state of Georgia says I do not need to wear one, if you do not like it stay home. I reported incident to Total Wines employee, was told nothing they can do about it. I know we have ignorant people in our society what happened to enforcing space distance.

The store is not accepting a gift cards that I have redeemed my points for for Total Wine! Giving me so much hassle when I called customer service. I will make sure I avoid this store for my future purchases!

I was followed around the store and was given a mask commands to put a mask on. At least 4 or 5 employees ganged up on me and said I need to leave the store immediately. This guy names Imad was completely insulting and over the top. He was going to call the police on me! Suddenly there were 5 men all around me yelling at me to get out of the store. I raised my voice intentionally so all those people heard me. What a disgusting way to treat a good customer. 3 customers followed me out of the store saying how outrageous that display of terror against a customer with medical disabilities. Merry UGLY Christmas Eve!

Will not be going back to the Sugar Land location after being asked to leave for not wearing a mask. We were purchasing for a large party and had around $800 in our basket. We had already been through the whole store and made our selections passing several employees and other managers without being asked. We were in line to check and one manager asked us to leave since we were not wearing one. What happened to my body my choice.

They made me wait for 15 minutes and nobody came to help me in the recycling room. They told me the machines were working but they were not. I asked them to give me the ticket instead of making me waiting for someone who never was going to show up, and the answer was rude. I had to leave the cart there. Lost my time and my money.

Our sons of Italy had our club meeting in Braintree store first. We then enjoyed an evening with gentleman named Jerry, who took us through all the different wines and concentrated on wines from Italy. We all learned some great information. The wines were fantastic. We snacked on cheese and crackers and brought some other snacks. Everyone had a fun evening. Would recommend this to others for sure.
Thank You
Rose Fougere Westland President of Braintree Ladies Lodge 1422

Excellent customer service to your car. They will help you find anything you need just ask them. They bring it your car.

Mike from Las Vegas was a great representative for the company and I was treated very well and my issue with my order was resolved quickly and with grace. There should be more representatives like him.thanks Mike for your service.

Bad form guys! Went to your site to order for pickup - had 2 coupons, one for 20% for 6 bottles or more and one for 10%. Site said that our order for 6 bottles didn't qualify for the discount so we modified to the 3 things we really wanted but then couldn't get the 10% to go thru. Called the local store and were told that the company (or at least your on-line fulfillment company) has decided not to honor the coupons at this time because of how busy you are. Seriously? We are at a time when folks are struggling and you've decided to not honor coupons because business it too good. Not just bad form - downright sh--ty business practice. Especially when your guy at the store told us that if we called the online company we might be able to whine enough to get them to give us the discount... probably something he should have just handled for the 9 bucks we should have gotten. Think I'll just buy my booze elsewhere.

You order 12 bottles for a quantity discount. The next day they say there's a stock-out. They remove the bottle from your order. You pay more because now you don't have your quantity discount. No way to change your order online. You pay more for less! That should be their slogan.

Went online and chose 5 different beers they were suppose to have at that location. Went into store and checked with manager. They had absolutely none of the beers they were supposed to have, terrible.

I hate to give this business a one star review because I absolutely love their wine selection and the prices are very fair. I wish their service model was consistent across all branches and for Christ sake's, I know a few CTO's that can do a far better job to boost your online sales.