Total Wine & More

There is no rewards program. You have to ask for it online even after you add your phone number. Just got off the phone with them and after a year of rewards... I have zero points! The terms are on the website so OK... get it... but not automatically giving rewards? Customer service told me that many people like accumulating the points... guess what total crime... most people want the reward program to take off the automatic $5 for the 5000 points... as that is what you are using as the sham. Your program sucks.

Ridiculous. When you call phone rings and rings. I counted 11 times. I tied at other times same thing rings and rings no one picks! Just disconnects. I even tried the 800 number at least I got a. Message but was put on hold for 15. Minutes and they never picked up. At the very least have an option for them to call you back! Waste of my time. I went on the line and purchased from another store. Horrible customer service.

I attended a wine tasting last night that was awesome! Our Hostess Kim was so informative and really made the class fun and interactive! I bought 3 of the wines! I will definitely attend another one of the classes she is teaching!

I can see why these guys don't allow for reviews or messages on their FB. Their customer service is absolutely hideous (no response to emails, more than 2 hour wait times when they claim to have only five callers ahead of you on the phone), and apparently they find it a good business practice to accept payment but not provide goods. Interesting business model.

I purchased (and was charged $75 for) an online gift card as a Fathers Day gift. The email never arrived, and when I finally did reach someone - three HOURS after being told I was fifth in line - they took my info and promised to get it resolved and contact me PERSONALLY that same day. If you're guessing that return call never occurred, you would be correct. Apparently theft is their business model.

I have noticed that Total Wine tends to "push" certain labels and also all "Winery Direct" wines. I generally do not like the "Winery Direct" wines (except for one) and I don't buy them. I have told them before, that I don't like their "Buttercream Chardonnay" because of a phoney butter chemical taste, but hey keep pushing the ads for it. So I am questioning whether there is an extra profit margin for Winery Direct wines that encourages them to push these Winery Direct brands... or? However they do carry very good wines also, but they don't advertised them. I am suspicious.

Was very disappointed to learn the Total Wine gift cards I gave out as Christmas presents are not able to be used on the Total Wine website. What is the reason behind this? The cards are useless to those who don't have a physical store in their area. Thanks for nothing... Don't make the same mistake.

We have been spending $100 easily every few months at Total Wine. Today with another $100 order I show my email that says I have a $5 Reward and it gives them the code needed to be entered. Of course it can't be that simple. You need to log in, she said she'd have to remove the order and redo it and whatever other nonsense hoops you have to go through for a lousy $5. I'm done. I've unsubscribed from emails. I can get the same products elsewhere. I'm sad that so many companies lean towards rewarding people who have to make shopping a part time job by downloading Apps for just about everything these days. We ALL deserve perks for spending our money at retail stores.

I stopped in looking for Drakes Organic boxtails & the woman who helped me knew exactly what I was talking about. She told me they are one of her favorites & I ended up buying each flavor. Now they're my favorites! Great customer service & Drakes Organic is the perfect summer drink. I had the opportunity to try Drakes rum in Chicago a couple months ago & now I'm hooked on their brand.

I have been to the Brentwood, Saint Louis, Total Wine a few times. I do know a bit about wines. I am a "senior" woman with an accent. Should I say more? Incompetent, condescending male attendants, or whatever they are, with very little clue about anything. Jerez? Sherry? Oh, is it a sweet wine? Well, not all sherries are sweet. And then telling me I should be using an app!

Online order not delivered. No explanation. Yet I will not be refunded the delivery fee nor the prepaid tip I foolishly paid the driver. Ridiculously bad service. You've lost this customer as well as the confidence of any prospective customer who reads this review. Is that what you want?

I have tried for 4 weeks to place an online order with no success. I talked with my local store manager (no help) I talked with corporate (who placed my order but experienced my same problems and didn't fix. Tried again to order, web site tells me something is wrong. Don't bother, Bev Mo has curbside pickup and their website works.

I prefer Spec's Fine Wines & Spirits because employees walk around shoppers, staring at us like we're going to steal everything!
Then, when you notice them watching you, they try to act as though they weren't creeping around... really weird; I'm not sure what they're employee training is, but it seems very odd, indeed.

I gave this place a shot because they're near my house and seemed to have a good price on the my favorite bourbon. Turns out they're incapable of restocking Racer 5 - one of California's most popular brands. They're always out and cop an attitude when I ask if they have any in the back. I also made the mistake of attempting to buy a cigar a coupon that had expired a few days before. The checkout person offered to call the manager see if he would still honor it. The manager rudely refused to, walked away and then doubled back and asked "you're not going to give us a bad review over this are you?". Hadn't crossed my mind up to that point but now - here it is.

My advice to the consumer: Buy your booze and cigars somewhere else.

Don't bother trying to place a pickup order. They either fired half their staff or they simply quit as I've ordered successfully in the past, but its been dog food for months. The app is a glitchy mess they don't bother to fix, on top of their inept and rude customer support who near cut you off, or practically hang up on you. Won't be surprised if they fold in a year or two

I came here after a crummy day hoping to lighten up my mood with a bottle of rum. I went through Erica's line and she absolutely was AMAZING! I cannot say enough good about her! She was so patient and friendly. I believe she is the nicest person that I have met since moving to Florida. She truly is a great worker and believe she deserves a raise for the excellent customer service. Always good prices and friendly staff but she went above and beyond!

All of a sudden £32 was stole from my account I've not had wine off this company in about 5 months which was a one off case. There is no advance warning they were taking it & the box was out for delivery. There office was closed & the box got delivered to my garden.

Tried to sort this but they refused to refund and take back the box, the emails aren't answered correctly they ask you time and time again for same information.
I'm disputing this changer now with my bank. Avoid avoid unless you want to be ripped off. To top it off there better wine in the supermarkets.

Scammers

They give you the time to walk about and read about the various wines from around the world... and it's very interesting. If you want help, there's always someone nearby that will help you. They will go out of their way to consider your thoughts about what you like in a wine and come up with wines that will be right for you.

Incredible customer service!

Amy the manager is the fakest worst employee you will ever deal with in the liquor industry. She lies and does everything she can to make it seem like she's helping but truly she is not doing anything at all.

I bought a bottle of wine for $199 and when opening it the cork broke. It was undrinkable. It was definitely incorrectly stored at the store. When I went to the store the manager said: "there is nothing I can do". Unbelievable for me. Such poor customer service and very disappointing. They didn't even offer me a small store credit. This was the last time I bought wine there. Definitely. You lost a valued customer over bad customer service.