TPG au

After speaking to a culmination of 39 TPG customer service personnel, endless disconnects and being routed to the wrong department after being placed on hold for, 10 minutes then 20 minutes then 44 minutes, "Oh sorry sir and thank you for your patience" after being subjected to their mind numbing hold music, I finally gave in. Please cancel my account... "But why sir"? "Have you spoken to our retention department"? I have spoken but no one will listen. You have wrecked my online business because I simply requested a relocation of NBN connection and you connected the service to the wrong address. Unbelievable! "Sir we are waiting for the NBN thread to be disconnected and can not give you an update on the timeframe". "Please accept our apology". TPG its been 6 weeks... I rely on NBN connection to conduct my business. Phone connection cuts out. After I cancelled all service with TPG, internet and mobile phones and to add insult to injury TPG kept debiting my credit card... OMG, I had to make another call to TPG... I am still waiting for the refund.

We moved into our new home and called TPG for our internet connection. They sent the modem and said were ready to get connected online. Tried every port in the house, every terminal on the model but NO INTERNET. Contacted them and they said from their end I should have internet and made me waste several hours with unnecessary troubleshooting. Finally they booked in a technician to come down and check the lines. Took 2 weeks but finally had my internet back up and running. What happened next though was completely absurd. My connections were disconnected out of the blue. Contacted TPG on why they cut the connection and it was because of my last conversation with them, I told them when the internet wasn't connected that if they cannot send a technician out to fix my internet issue, for them to cancel it. They send the technician as mentioned before, he fixes it, then they cancel it. How stupid can a company be. Waited 3 weeks for re connection and the same thing happened. Internet is showing from their end, my end i have nothing. Went through the whole process again, arguing with the customer support, troubleshooting, double charges, getting a technician out, getting internet. Such a complete waste of time this was.

The big jerks won't give back my phone number. They want to verify my personal information through the Web.

I've paid TPG prepaid SIM and new mobile number, but was unable to activate the services. I've called TPG on *******019 but was told that the operator also cannot activate the SIM card only because I don't have a mobile number provided to receive SMS for activation. Also emailed TPG helpdesk with no response or solution. When a customer trying to purchase the first mobile number or phone obviously does not have an existing mobile number to receive SMS to activate the new SIM card then the customer cannot use the paid SIM. That doesn't make any sense.

DO not use this company TPG, their internet is useless and their customer service is the same. DON'T make the same mistake I did and get locked into a contract with a company that provides you with well below average product and customer service. EXTREMELY disappointing!

Sick and tired talking to people who I can't understand and who do not understand what I need.
Worst customer service I have experienced.
All I want to do is connect to the NBN in Australia.

Bad service and refused to refund your money back when you cancel your service with many excuses they also selling your information detail to third parties I would recommend iiNet excellent service

After more than a week with no Internet and three failed NBN inspections, we had to cancel our NBN contract with TPG. There was no other option as both my wife and I work from home and we were being seriously affected by this ongoing disruption. In addition, TPG has no 4G or 5G alternatives and we lost our trust in the NBN.

TPG only offered the distant option of a provisional 4G alternative once they realised our intention of cancelling the service was genuine. And even then, we would still have to wait for another week for the provisional service to be authorised by management, etc.
At no point was TPG concerned about how this disruption was affecting us and never offered quick delivery of the provisional 4G alternative or monetary compensation for the additional (and expensive) mobile data we had to purchase to make up for the lost internet connection.

TPG's only answer was a hefty cancellation fee and no acknowledgement of any responsibility. My recommendation: Do not join TPG. If you want the NBN, join Optus which offers full 4G backup in case the unreliable NBN fails. Glad to leave you behind, TPG.

Very poor customer service
No ownership of their services
Constant Problems with their mobile service
No help with money owing from services that don't work in vic aus

This is the worst $#*!ing company ever I wouldn't recommend to anyone, not ever they're $#*!up, poor poor poor customer service, and whenever you call them you ofto wait 2 straight hours for them to answer, now they start to cut your call, they're a rip off, maybe scammers, holding on to your funds, over 2 months and I can't receive my tax return that IRS sent to them to process, I call over and over and when I do get someone they sent me this form to fill out saying it will take 2-3 days to process and 7-10 days until I get the funds, that's since the may 10th, and now it's June 8th, and it was sent to them from sometime in March, and I still can't get my money from these $#*!ing scammers, stop using them folks, I never did, I don't know how the irs just send my funds to these thief...

I've been a loyal TPG customer for 7 years. Recently, I had to reach out to their customer service and it was the most horrible experience I've ever had with a customer service.
Over the week or so, I have had to spend more than 7 hours on the phone with over 20 people. You have to re-tell the story to everyone and at the end they put you through to another person.
I have written multiple emails, explaining the problem and never got an answer.

Eventually I asked them to close my account as I decided to stop the agony and switch to another provider.

To my surprise, they didn't. They kept calling me to persuade me to stay with them. At the same time they haven't sorted out the problem yet and I have two invoices from two accounts at the same property where I live on my own! Both accounts active and they sent me invoices for them both and charged me.

One of them called and offered a compensation and was trying to be understanding. (Compensation was another ridiculous thing as I haven't had the internet anyways although I have paid).
I eventually agreed to "give them a second chance" and when he put me through to the next guy to help me with the renewal of my account, the guy refused to give the compensation. It is just a big mess. I asked him to close and he said he has done it. Never sent me an email to confirm anything.
And even today, morning of Anzac day, a public holiday, they called me to "give them a second chance".

They do not have any respect for you even when you politely beg them in writing and over the phone that you don't want them.

After seven years, I expected a different customer service and more care and support. Wishful thinking.
I will never go back to TPG and I don't recommend them at all.

It is more than a year that I struggle to get my money back that they deducted from my bank account for months
Customer ID: *******

This company has the worst customer service team, ever! This is not an exaggeration.
The internet connectivity is weak and unreliable but the worst part of this company is its customer service.
The customer service staff do not have the knowledge and skills to understand customer issues and therefore are not able to resolve issues.
The staff misunderstand and create unnecessary complications. I have now been without internet and home phone for 2 weeks because the staff did not release the NBN port and home phone to Telstra as requested. They reconnected my TPG (which I never authorised) service today without my authorisation, debiting my account. Even though they say they have reconnected the internet and telephone it is not working. As I couldn't get anything resolved via the customer service team for 10 days I escalated to the complaints team. The complaints staff member was even worse. She insisted my internet and home phone were connected when I kept telling her it was not. I kept saying I am in the house and there is no dial tone on the home phone and when I call from my mobile it cannot be connected. She said, "from my end it shows the home phone and internet are connected", completely gaslighting me. The staff did not attempt any sort of troubleshooting. They would put me on hold and come back after a long period telling me they will fix things, which never got fixed. Instead, they do the complete opposite of what you ask i.e. Allegedly reconnecting my internet and home phone with them instead of releasing the port and home phone to Telstra. In the end, I lost my cool. I have now lodged a complaint with the Ombudsman and refuse to speak with TPG customer service staff from TPG. Avoid TPG at all costs.
As noted by another reviewer, "they don't even deserve one star".