TPG au

I've paid TPG prepaid SIM and new mobile number, but was unable to activate the services. I've called TPG on *******019 but was told that the operator also cannot activate the SIM card only because I don't have a mobile number provided to receive SMS for activation. Also emailed TPG helpdesk with no response or solution. When a customer trying to purchase the first mobile number or phone obviously does not have an existing mobile number to receive SMS to activate the new SIM card then the customer cannot use the paid SIM. That doesn't make any sense.

If I could give no star, I would.
If you want to keep your sanity, and wanting save your mental health, money, time, do yourself a huge favor and never get involved with TPG. I have no more mental capacity to write it all here, but enough to say, I am waiting for a modem, a modem, a modem (right?) since 8th of October. Today is the 28th and I'm still waiting-and I will have to wait more of course. So stay tuned until I receive this modem.

I have been with TPG for a long time, over 12 years, latterly nbn. I have had no problem with its customer service or speeds. Recently I converted to a data limited account, 100 gig, 50/50 off/on peak as I am only one person using it. I wondered how my data usage was going two weeks in. I couldn't log in to my account, even though I had logged in to change my account. So I rang tech support who told me to give all sorts of private information by email to *******@tpgtelecom.com, unencrypted of course. This crowd even wanted me to send a copy of my drivers licence with me holding it! Well I refused of course, and said all I want to know was what my on peak/off peak usage was. 33gig apparently, with zero off peak. This didn't sound at all right having visions of running out quickly and being throttled to zero and having to buy data. Also I did most of my streaming off peak. So I finally had access to usage details on my account, don't know how, and found nothing was being logged off peak, all put on peak, even though I turned off my modem during on peak hours and used mobile data instead. Rang and complained. Was told I must have been hacked. I said, er no, modem switched off. Fix this or I go to the ombudsman as this is fraud. I found others had had same problem 4 years ago on TPG community. Looks like they have fixed it but I am still checking frequently.

After more than a week with no Internet and three failed NBN inspections, we had to cancel our NBN contract with TPG. There was no other option as both my wife and I work from home and we were being seriously affected by this ongoing disruption. In addition, TPG has no 4G or 5G alternatives and we lost our trust in the NBN.

TPG only offered the distant option of a provisional 4G alternative once they realised our intention of cancelling the service was genuine. And even then, we would still have to wait for another week for the provisional service to be authorised by management, etc.
At no point was TPG concerned about how this disruption was affecting us and never offered quick delivery of the provisional 4G alternative or monetary compensation for the additional (and expensive) mobile data we had to purchase to make up for the lost internet connection.

TPG's only answer was a hefty cancellation fee and no acknowledgement of any responsibility. My recommendation: Do not join TPG. If you want the NBN, join Optus which offers full 4G backup in case the unreliable NBN fails. Glad to leave you behind, TPG.

Bad service and refused to refund your money back when you cancel your service with many excuses they also selling your information detail to third parties I would recommend iiNet excellent service

Oh my gosh, it's the worst customer service I've ever experienced in my life. I became a client of TPG, paid money and never had internet connection! I've been calling them every day for one week and all they have been telling me is that: oh okay, we are sorry about that, we will transfer you to someone else. And then I've been oh hold for 3 hours and then someone just simply hangs up on me or the freaking process starts over again! And I've been taking time off from work, had to drive back home for a few times per day and it was for about one week jesus christ! Had to do troubleshooting so many times over the phone and nothing. I request a technician to come over to my place and quickly fix it but nope. And oh my gosh nothing bloody has been fixed, only promises have been given and just keeping me on hold or transferring back and forth. I've never ever in my life left a bad review but here it is. If you would like to stay calm please never become a client of this company, it's just so ridiculous.

TPG Stop deleting my reviews. TPG "Two year customer" TPG is very bad company, Worst IPS in the known Universe. 3.5mbs speed on average, when working, shockingly slow speeds congested, help is none nothing no reply's to communications and the technician // support is definitely useless is based in Manila Philippines. They will never tell you truth about anything. Top of it, their behavior of TPG is mafia mob style, take it or leave. Worst IPS in the known Universe. From a two year contract costumer now, I am with Tangerine Telecom.
My speed is now over 52mbs couldn't be happier>>>>>>>>with my new ISP Not once in 6 months have I had to contact them. Tony Cornwall

Very poor customer service
No ownership of their services
Constant Problems with their mobile service
No help with money owing from services that don't work in vic aus

After speaking to a culmination of 39 TPG customer service personnel, endless disconnects and being routed to the wrong department after being placed on hold for, 10 minutes then 20 minutes then 44 minutes, "Oh sorry sir and thank you for your patience" after being subjected to their mind numbing hold music, I finally gave in. Please cancel my account... "But why sir"? "Have you spoken to our retention department"? I have spoken but no one will listen. You have wrecked my online business because I simply requested a relocation of NBN connection and you connected the service to the wrong address. Unbelievable! "Sir we are waiting for the NBN thread to be disconnected and can not give you an update on the timeframe". "Please accept our apology". TPG its been 6 weeks... I rely on NBN connection to conduct my business. Phone connection cuts out. After I cancelled all service with TPG, internet and mobile phones and to add insult to injury TPG kept debiting my credit card... OMG, I had to make another call to TPG... I am still waiting for the refund.

We moved into our new home and called TPG for our internet connection. They sent the modem and said were ready to get connected online. Tried every port in the house, every terminal on the model but NO INTERNET. Contacted them and they said from their end I should have internet and made me waste several hours with unnecessary troubleshooting. Finally they booked in a technician to come down and check the lines. Took 2 weeks but finally had my internet back up and running. What happened next though was completely absurd. My connections were disconnected out of the blue. Contacted TPG on why they cut the connection and it was because of my last conversation with them, I told them when the internet wasn't connected that if they cannot send a technician out to fix my internet issue, for them to cancel it. They send the technician as mentioned before, he fixes it, then they cancel it. How stupid can a company be. Waited 3 weeks for re connection and the same thing happened. Internet is showing from their end, my end i have nothing. Went through the whole process again, arguing with the customer support, troubleshooting, double charges, getting a technician out, getting internet. Such a complete waste of time this was.

I've been a loyal TPG customer for 7 years. Recently, I had to reach out to their customer service and it was the most horrible experience I've ever had with a customer service.
Over the week or so, I have had to spend more than 7 hours on the phone with over 20 people. You have to re-tell the story to everyone and at the end they put you through to another person.
I have written multiple emails, explaining the problem and never got an answer.

Eventually I asked them to close my account as I decided to stop the agony and switch to another provider.

To my surprise, they didn't. They kept calling me to persuade me to stay with them. At the same time they haven't sorted out the problem yet and I have two invoices from two accounts at the same property where I live on my own! Both accounts active and they sent me invoices for them both and charged me.

One of them called and offered a compensation and was trying to be understanding. (Compensation was another ridiculous thing as I haven't had the internet anyways although I have paid).
I eventually agreed to "give them a second chance" and when he put me through to the next guy to help me with the renewal of my account, the guy refused to give the compensation. It is just a big mess. I asked him to close and he said he has done it. Never sent me an email to confirm anything.
And even today, morning of Anzac day, a public holiday, they called me to "give them a second chance".

They do not have any respect for you even when you politely beg them in writing and over the phone that you don't want them.

After seven years, I expected a different customer service and more care and support. Wishful thinking.
I will never go back to TPG and I don't recommend them at all.

It is more than a year that I struggle to get my money back that they deducted from my bank account for months
Customer ID: *******

This company has the worst customer service team, ever! This is not an exaggeration.
The internet connectivity is weak and unreliable but the worst part of this company is its customer service.
The customer service staff do not have the knowledge and skills to understand customer issues and therefore are not able to resolve issues.
The staff misunderstand and create unnecessary complications. I have now been without internet and home phone for 2 weeks because the staff did not release the NBN port and home phone to Telstra as requested. They reconnected my TPG (which I never authorised) service today without my authorisation, debiting my account. Even though they say they have reconnected the internet and telephone it is not working. As I couldn't get anything resolved via the customer service team for 10 days I escalated to the complaints team. The complaints staff member was even worse. She insisted my internet and home phone were connected when I kept telling her it was not. I kept saying I am in the house and there is no dial tone on the home phone and when I call from my mobile it cannot be connected. She said, "from my end it shows the home phone and internet are connected", completely gaslighting me. The staff did not attempt any sort of troubleshooting. They would put me on hold and come back after a long period telling me they will fix things, which never got fixed. Instead, they do the complete opposite of what you ask i.e. Allegedly reconnecting my internet and home phone with them instead of releasing the port and home phone to Telstra. In the end, I lost my cool. I have now lodged a complaint with the Ombudsman and refuse to speak with TPG customer service staff from TPG. Avoid TPG at all costs.
As noted by another reviewer, "they don't even deserve one star".

This is the worst $#*!ing company ever I wouldn't recommend to anyone, not ever they're $#*!up, poor poor poor customer service, and whenever you call them you ofto wait 2 straight hours for them to answer, now they start to cut your call, they're a rip off, maybe scammers, holding on to your funds, over 2 months and I can't receive my tax return that IRS sent to them to process, I call over and over and when I do get someone they sent me this form to fill out saying it will take 2-3 days to process and 7-10 days until I get the funds, that's since the may 10th, and now it's June 8th, and it was sent to them from sometime in March, and I still can't get my money from these $#*!ing scammers, stop using them folks, I never did, I don't know how the irs just send my funds to these thief...