TPG auReviews 42

TPG just focus on selling their products. Once trapped with a product, too hard to get it cancelled. No one to answer cancellation calls. Wasting 2 hours on the phone and just could not get it done! Awful system!

Oh my gosh, it's the worst customer service I've ever experienced in my life. I became a client of TPG, paid money and never had internet connection! I've been calling them every day for one week and all they have been telling me is that: oh okay, we are sorry about that, we will transfer you to someone else. And then I've been oh hold for 3 hours and then someone just simply hangs up on me or the freaking process starts over again! And I've been taking time off from work, had to drive back home for a few times per day and it was for about one week jesus christ! Had to do troubleshooting so many times over the phone and nothing. I request a technician to come over to my place and quickly fix it but nope. And oh my gosh nothing bloody has been fixed, only promises have been given and just keeping me on hold or transferring back and forth. I've never ever in my life left a bad review but here it is. If you would like to stay calm please never become a client of this company, it's just so ridiculous.

If I could give no star, I would.
If you want to keep your sanity, and wanting save your mental health, money, time, do yourself a huge favor and never get involved with TPG. I have no more mental capacity to write it all here, but enough to say, I am waiting for a modem, a modem, a modem (right?) since 8th of October. Today is the 28th and I'm still waiting-and I will have to wait more of course. So stay tuned until I receive this modem.

I have been with TPG for a long time, over 12 years, latterly nbn. I have had no problem with its customer service or speeds. Recently I converted to a data limited account, 100 gig, 50/50 off/on peak as I am only one person using it. I wondered how my data usage was going two weeks in. I couldn't log in to my account, even though I had logged in to change my account. So I rang tech support who told me to give all sorts of private information by email to *******@tpgtelecom.com, unencrypted of course. This crowd even wanted me to send a copy of my drivers licence with me holding it! Well I refused of course, and said all I want to know was what my on peak/off peak usage was. 33gig apparently, with zero off peak. This didn't sound at all right having visions of running out quickly and being throttled to zero and having to buy data. Also I did most of my streaming off peak. So I finally had access to usage details on my account, don't know how, and found nothing was being logged off peak, all put on peak, even though I turned off my modem during on peak hours and used mobile data instead. Rang and complained. Was told I must have been hacked. I said, er no, modem switched off. Fix this or I go to the ombudsman as this is fraud. I found others had had same problem 4 years ago on TPG community. Looks like they have fixed it but I am still checking frequently.

We moved into our new home and called TPG for our internet connection. They sent the modem and said were ready to get connected online. Tried every port in the house, every terminal on the model but NO INTERNET. Contacted them and they said from their end I should have internet and made me waste several hours with unnecessary troubleshooting. Finally they booked in a technician to come down and check the lines. Took 2 weeks but finally had my internet back up and running. What happened next though was completely absurd. My connections were disconnected out of the blue. Contacted TPG on why they cut the connection and it was because of my last conversation with them, I told them when the internet wasn't connected that if they cannot send a technician out to fix my internet issue, for them to cancel it. They send the technician as mentioned before, he fixes it, then they cancel it. How stupid can a company be. Waited 3 weeks for re connection and the same thing happened. Internet is showing from their end, my end i have nothing. Went through the whole process again, arguing with the customer support, troubleshooting, double charges, getting a technician out, getting internet. Such a complete waste of time this was.

I have ordered SIM cards and activated when arrived in Perth, still can not use 3 days after activation. Call forwarding active message comes, no balance for international phone although international calling added to plan. Customer support contacted almost 30 times, get some one can not fix, call drops off, Dial once again, repeat same story to another customer associate, no body knows exactly how to identify and fix the problem. Staff is never efficient and now will try to get full refund of services. This is totally unacceptable and TPG need to shutdown the shop if they can not provide good service, What a shame? I will never recommend any one to use TPG in Perth. I will ask for full refund now

I agree with everyone here who could not get issues resolved, and have also been constantly lied to by TPG about escalating refunds without actually receiving the refund, four times so far and counting. It's their business model to obfuscate. I've had to escalate to the ombudsman so let's see how that goes. This has been the most frustrating experience ever.

This is the worst $#*!ing company ever I wouldn't recommend to anyone, not ever they're $#*!up, poor poor poor customer service, and whenever you call them you ofto wait 2 straight hours for them to answer, now they start to cut your call, they're a rip off, maybe scammers, holding on to your funds, over 2 months and I can't receive my tax return that IRS sent to them to process, I call over and over and when I do get someone they sent me this form to fill out saying it will take 2-3 days to process and 7-10 days until I get the funds, that's since the may 10th, and now it's June 8th, and it was sent to them from sometime in March, and I still can't get my money from these $#*!ing scammers, stop using them folks, I never did, I don't know how the irs just send my funds to these thief...

After speaking to a culmination of 39 TPG customer service personnel, endless disconnects and being routed to the wrong department after being placed on hold for, 10 minutes then 20 minutes then 44 minutes, "Oh sorry sir and thank you for your patience" after being subjected to their mind numbing hold music, I finally gave in. Please cancel my account... "But why sir"? "Have you spoken to our retention department"? I have spoken but no one will listen. You have wrecked my online business because I simply requested a relocation of NBN connection and you connected the service to the wrong address. Unbelievable! "Sir we are waiting for the NBN thread to be disconnected and can not give you an update on the timeframe". "Please accept our apology". TPG its been 6 weeks... I rely on NBN connection to conduct my business. Phone connection cuts out. After I cancelled all service with TPG, internet and mobile phones and to add insult to injury TPG kept debiting my credit card... OMG, I had to make another call to TPG... I am still waiting for the refund.

One star. Inefficient service. Spent more time transferring me around departments and holding the line than finding a solution. I hung up. Not solutions focused. Poor performance. I have been a longtime customer. That doesn't seem to matter anymore. Not recommended in Oz.

Poor service in general, with pathetic customer service. Pack of money grabbing rip-off artists. Can't guarantee service that is paid for and no offer of compensation for internet downtime (which has been too regular to be considered satisfactory).

TPG Stop deleting my reviews. TPG "Two year customer" TPG is very bad company, Worst IPS in the known Universe. 3.5mbs speed on average, when working, shockingly slow speeds congested, help is none nothing no reply's to communications and the technician // support is definitely useless is based in Manila Philippines. They will never tell you truth about anything. Top of it, their behavior of TPG is mafia mob style, take it or leave. Worst IPS in the known Universe. From a two year contract costumer now, I am with Tangerine Telecom.
My speed is now over 52mbs couldn't be happier>>>>>>>>with my new ISP Not once in 6 months have I had to contact them. Tony Cornwall

After more than a week with no Internet and three failed NBN inspections, we had to cancel our NBN contract with TPG. There was no other option as both my wife and I work from home and we were being seriously affected by this ongoing disruption. In addition, TPG has no 4G or 5G alternatives and we lost our trust in the NBN.

TPG only offered the distant option of a provisional 4G alternative once they realised our intention of cancelling the service was genuine. And even then, we would still have to wait for another week for the provisional service to be authorised by management, etc.
At no point was TPG concerned about how this disruption was affecting us and never offered quick delivery of the provisional 4G alternative or monetary compensation for the additional (and expensive) mobile data we had to purchase to make up for the lost internet connection.

TPG's only answer was a hefty cancellation fee and no acknowledgement of any responsibility. My recommendation: Do not join TPG. If you want the NBN, join Optus which offers full 4G backup in case the unreliable NBN fails. Glad to leave you behind, TPG.

Been with TPG for more than 2 years. All good until I have an issue and TPG support is so terrible that it has been 10 days now and I still don't have internet connection. TPG cancelled/disabled my account without my consent. Called and email them everyday. Was able to talk to their manager too but no progress still. They refuse to re-activate or create a new account until I pay the re-connection fee which is like applying for a new connection.

AVOID TPG. They are ok like some claim but once you have an issue like me, it takes ages. Terrible support.

I should have read reviews before signing up with TPG. Reviews for TPG is slow and terrible support. You can read it yourselves.

Save yourself from disaster, AVOID TPG!