TradeSecrets CA

I am not happy with Trade Secrets CA. I ordered a curling iron and decided it was not for me. I never even took it out of the box and wanted to return it. I tried for about two weeks to get hold of them to get a prepaid postage label to return it but no one returned my calls & I could not send an e-mail. Finally I returned it at my own expense of $16.16 and asked them for a refund of the postage. I received a credit for the curling iron on my credit card but did not get a refund for the postage, It is false advertising. I would not deal with them again. I rec'd an e-mail "after" I returned it letting me know I would get a refund for the curling iron but no mention of the postage.

I placed an order online at Tradesecrets.ca and my payment was processed immediately. After 4 days it wasn't showing shipped so I sent an email asking when it would be shipped. Received a reply indicating and item I DID NOT ORDER was out of stock. I replied indicating I hadn't ordered that item with a copy of my order. Haven't heard back so I emailed again today. If I don't receive a reply I'll have to dispute the charge with Mastercard. Wish I had read the reviews before but I know they have retail stores and figured there wouldn't be a problem online. Wrong!

DO NOT ORDER FROM THIS WEBSITE

The item I ordered was "out of stock". I was told I would get a refund within a couple days. I emailed MULTIPLE times asking for my refund. It has been two months I never got any refund. I now need to contact my bank in hopes I can get my money back.

They charged for the product that was never shipped, never delivered and they never answer any email I sent. I didn't even received a confirmation email, but the charge was made.

Just horrible. The products are all old and overpriced. The service was absolutely horrible too. The Kanata Ontario location is clearly owned by racists.

Amazing work, kind stylist, interactive and loved it. The stylists name is Atmar, I think she did an amazing job and my mom is her client and she has done absolutely amazing.

My experience was OK. I made an order on the website, and in few days I've got the message that one of the products is not available right now, and they can make a partially refund. The rest of my order was delivered fast, in 3 days. The refund takes about 2 weeks.