I was left alone with the problem despite paying and booking the ticket 7 weeks in advance. I bought ticket round trip form Warsw to Los Angeles with one stop in London. Reservation code: RCZEP2; GX42QD via Travel2be.
In first days of June. 2022 when I logg on website I so note that flight was cancelled. One leg of return flight LHR-WAW was canceled. No info by mail form Travel2be about this. Only information in British Airways website.
From the beginning of June many times I was mailing / contacting customer service by phone travel agency and British Airways regarding upgrade of flight. Almost 4 weeks of calling.
I didn't get any proposal from Tavel2be about:
- alternative flight,
- replacement flight to get into destination,
- available alternative flights,
- info about refound for the unused portion (cancelled) of the flight,
- other possible connections to get into destination.
I spent many hours calling customer service and nobody made me offer for my problem.
Day before flight I got info from travel agency about possibility to change for date 11.07.2022 but with the proviso that the airline has made a change to my flight and unfortunately the alternative offered on phone is no more available. So I knew that if I change the date, the entire ticket will be validated even for that part of the flight that was still available: LAX-LHR.
The only info what I got on mail was: Please remember that, because this is a change made unilaterally by the airline, in some cases the airline may authorise a full refund on tickets if the alternative offered does not meet your needs.
Till today no info about return money for unused portion of the flight.
This is not true what Travel2be send that I should contact directly to British Airways - they said that owner of my ticket is travel agency and they should give back mony for unsed portion of the flight….
To whom I should contact? – as customer service does not answer…………