TreasuryDirectReviews 152

I inherited a savings ond. When I went to convert to my name, I was told I had to mail them in and convert to digital bonds. All good. Then I moved and forgot to change my banking info. When I went to redeem them, they were sent to a closed account. OPPS, my bad. I realized it immediately. I sent an email. Got an email back telling me they do not take emails right now. OK? So I called during business hours. 2 hours + on hold listening to terrible music and the dude repeating the same message. So I get a person, she changed my banking info. This was before the money was released, but it was still released to my old account. I got an email telling me it came back. So I went in to send to my correct account. When the monies came back they marked my new account as failed. Yay. So I am now on hold for another 2 hours. The think is, if I go to mail them a change of bank account it will take up to 13 weeks, which puts us past 2023. For tax reasons, I need to cash them this year. WHo the heck runs this department? They should be fired!

What a pain in the butt. Been on hold for going on THREE hours. Called just after 9am. This is ridiculous! Unfortunately I can't stay on the line any longer. Should have know a government department would be a total waste of my time. Best of luck if you have to call them for any reason! Customer service used to mean something, apparently not with the government.

The phone number *******656 say they are not taking calls! But the recording says " go back and try again". Website still has me locked out and I can not talk to a person? This is intolerable, no wonder people are angry, with GVT agencies!

I got locked out because of a problem with a security question. It only allowed two tries and did not allow to switch to an alternative question. Only way to resolve is to call them but wait times are in excess of 1 1/2 hours. I wonder if I will ever get access again. While I expect some customer service shortfalls from a federal govt site, this is way beyond any semblance of acceptability.

There website is awful. I can't buy an Bond because they say the bank account is wrong. I have to fill out a long paper that takes 12 weeks to process or call. I finally got a human and they put me on hold again. Waitied 10 more minutes and the call dropped. Still no service. They got my number but I doubt they will call back.Its been about 15 minutes. No call back.

All my 91 year old mother is trying to do is redeem her 20 year old HH bonds. There was no such thing as "treasury direct" or treasury direct account back then. But she has no option except contacting treasury direct. They won't take emails anymore so they're forcing people to call and wait on hold for over one and a half to two hours. They're latest cute trick is after being on hold that long, the call is taken off hold but no one comes on the line. They may as well just hang up on people. It's not just a one-off glitch. After it happened to my mother I tried a few times and it happened to me.
This is beyond outrageous and I can't find anybody in the Treasury department I can complain to!
Another waste of our tax dollars.

After meticulously creating manifests for 243 EE bonds and mailing them by registered mail I was surprised to learn that 17 of the 50 matured bonds on the first manifest were not received. I was pleased to hear the other bonds were accounted for but was bewildered of how the first 17 matured bonds escaped from the package. After my two hour phone wait I was assured they could be replace if lost (more like mishandled). I received an email detailing how to make a lost bond claim. After more hours of form filling and notarizing I'm back on the infamous 13 week merry-go-round. When it comes to handling money there should be no "Oops, we've never seen one like this before".

On a positive note the additional EE mature bonds were converted to an I bond and the remaining EE bonds are automatically redeemed as they mature. I guess there is always Love and Hate in any relationship.

My Treasury Note has matured, and so now I am locked out of my account. No access to any password reset. I have to wait literally 2 hours on hold today in order to speak with someone. God forbid I get disconnected.

Treasury Direct also does NOT respond to email contact from their site.

Waited on hold for 2hrs to try and unlock my account. Once I got through to a human, they informed me that they could not unblock my account "due to technical issues" and that I have to call back another day. We can send people to space, unblock bank and brokerage accounts with huge amounts of money in them almost instantaneously. But, we can't have a government run site that functions. Go figure. Absolute joke. Be upset, regardless of your partisan affiliations. This country is a joke.

Still waiting( 2 + months) to receive funds from submitted mature several HHbonds. Cannot contact customer service. Complained to my House of Representative, not helpful. In my opinion they are faulting on the contract to provide the mature bonds funds. As a senior patriotic citizen who bought bonds for over 40 years, this is cruel, demeaning and a perfect example of incompetence.

Site is about a 7 on a scale 0 through 10. Good luck if you need customer service, todays wait time was one and a half hours. Please hold, your call is not important to us.

They tell you up front before you even call that everything and everybody is busy. So, I stayed on the line about 35 minutes - this is after calling several times.
That's it. I have other things to do. I can see that there would not be any reason they should provide good customer service - they would get no commissions, etc. I was thinking if we gave them a zero rating, there just would not be response to try to improve. I get the impression that someone said, "o. K. let's set up a token agency for the public". They have too many security questions and after 4 years, sorry, can't remember all 3 exactly as I said them.

I have lots of HH bonds that were handed down to me. I have cashed some as they expire for the last 4 years. Usually it's quick and simple. They send the notice. I put my bank info and sign the bonds. Send them in and in about 2-3 weeks the money is in my account. Not this year. IT's been 4 weeks and nothing. The interest has expired and I have no money to invest. I call and wait on hold for an HOUR. Yes the wait time says 2 hours. That is the first joke. Second they tell me it now takes 13 weeks to process any request. I get to a person just see if I can get a case number. He says he could look it up but their system is down. So I waited on hold for nothing. Why even answer the phone if your system is down. Thanks Biden for your great leadership in building back this county better.

Treasury Direct need more people to staff the customer support phone lines. I was on hold for more than 2 hours and 40 minutes. And this is typical. On Hold for 1 hour and 50 min yesterday. But note, once you finally reach a person, they are extremely helpful and informative.

I communicate with them mostly by email. It is simple to create an online account and review your investment whenever you like.

Attempted to purchase Ibonds 4 months ago. After i completed all of the online paperwork and submitted the same on their site my application was rejected. The AI was not able to identify me? Really? I was unable to contact anyone to find out why, what, where, when. Zippo. No one will answer a phone. There is no email to speak of unless you have an account that works. Contacted my Congressperson and they could do nothing. I was directed to print out a form and have my bank verify my ID? Did it, sent it in and still nothing. Is someone using my identification? Social? Or related? Who knows cause Brandon and the Treasury department could care less. Do not put any information into the Treasury Direct system if you want to know where it went or who is using it. Bata Bing

I can't believe I invested with these CLOWNS! You CANNOT talk to ANYONE you must listen to recordings AD NAUSEAUM! "customer service" is a JOKE with these I D I O T S!

That level of incompetence says it all. Beyond wonky and utterly user unfriendly. But as a government entity, why should we expect anything better?