TreasuryDirect

Anyone that wants to cash in Series EE bonds and needs the money within 1-3 months should try their hardest to cash them in with a local bank branch or credit union. I know each bank may have a different set of policies for cashing bonds in (customer account required, under $1000, etc), but from my experience and talking to others it's a minimum of 4 weeks from the date of receipt to having the cash deposited in your account. I'm at 10 weeks with no deposit. Customer service is non-responsive and call times are 2 hours plus. Their website and process are stuck in the 1990s. Extremely frustrating.

If I had known this I probably would have tried every bank in town to avoid dealing with the Treasury Department.

I thought the piss poor customer service was due to the IBond craze, but it has apparently been terrible since well before that. I tried to update my dad's account to name my mother as beneficiary, but it didn't like the way I answered the stupid security question. (I thought maybe I did something wrong, but there are many others here who had the problem with security question.) I am on hold for what will probably be over 2 hours. I tried last week when I was at the folks and had the same problem. Their website is straight out of 1996, so wonder everything is such a freaking mess.

I purchased a 10,000 ibond 11 months ago, which I verified with my bank. The money was withdrawn by Treasury. Planning to redeem in a month I checked the account only to discover there was no record of the Ibond purchase. I called customer service, but no luck connecting. I e-mailed an inquiry and received an automatic reply saying that only emails pertaining to pending cases will be read. The others, will not be read. They mention the telephone customer service hours, but also say that call volumes are unusually heavy during those times. Meaning short of staying on the phone for hors on end there is no possibility of getting through without a legal challenge, which is expensive.

I am trying to cash out matured EEs and have the cash deposited at my bank.
Now, after three month of inaction, they send me a letter that I first suspected was from a scammer (and maybe still so). It was factually incorrect and full of spelling errors! So far it cost me $900 in lost interest and there is no end in sight!
HOWEVER, I upgraded my rating to two stars because I finally got through by phone (called at 8am and was put on hold for 'only'30 minutes). My concerns were noted and I was told they would be reviewed.

Still waiting( 2 + months) to receive funds from submitted mature several HHbonds. Cannot contact customer service. Complained to my House of Representative, not helpful. In my opinion they are faulting on the contract to provide the mature bonds funds. As a senior patriotic citizen who bought bonds for over 40 years, this is cruel, demeaning and a perfect example of incompetence.

TreasuryDirect does not allow you to correct an error you may have made when creating your bank account information. They require you to fill out a paper form and have that form signed in person by a bank officer. Our bank is out of state and we cannot travel to have a form signed. Furthermore, their customer service phone line wait times a 2 hours or more.

Waited on hold for 2hrs to try and unlock my account. Once I got through to a human, they informed me that they could not unblock my account "due to technical issues" and that I have to call back another day. We can send people to space, unblock bank and brokerage accounts with huge amounts of money in them almost instantaneously. But, we can't have a government run site that functions. Go figure. Absolute joke. Be upset, regardless of your partisan affiliations. This country is a joke.

They tease you with higher rates, you attempt to create an account but can't for whatever reason, so you call, and get NOWHER! 1 1/2 hours of recorded crap, then it rings, and rings, more recordings, more rings, and no one ever picks up! I hung up after 2 hours! Imagine trying to cash in a bond... Is no one trying to fix this joke of a system? Our government doesn't care about the little guy, simple as that!

After meticulously creating manifests for 243 EE bonds and mailing them by registered mail I was surprised to learn that 17 of the 50 matured bonds on the first manifest were not received. I was pleased to hear the other bonds were accounted for but was bewildered of how the first 17 matured bonds escaped from the package. After my two hour phone wait I was assured they could be replace if lost (more like mishandled). I received an email detailing how to make a lost bond claim. After more hours of form filling and notarizing I'm back on the infamous 13 week merry-go-round. When it comes to handling money there should be no "Oops, we've never seen one like this before".

On a positive note the additional EE mature bonds were converted to an I bond and the remaining EE bonds are automatically redeemed as they mature. I guess there is always Love and Hate in any relationship.

What a pain in the butt. Been on hold for going on THREE hours. Called just after 9am. This is ridiculous! Unfortunately I can't stay on the line any longer. Should have know a government department would be a total waste of my time. Best of luck if you have to call them for any reason! Customer service used to mean something, apparently not with the government.

I've used Treasury Direct to cash in savings bonds, but the website is difficult to use. Login page uses a virtual keyboard to enter password and my clicks sometimes register nothing and sometimes duplicate entries. Site does not allow display of password to verify entries. Takes me multiple tries to get in. Once I'm in, an error (?) navigating from one page to another kicks me out my account & requires another login. Wish they would allow password display on login and kick me back to your account page instead of out the website completely. Worst website I've ever used.

My account was locked. I called *******676 before 5 PM. It says the wait was 30 minutes. When somebody (Isabel) picked up the call it was over 1 hour. Isabel promptly hung up the phone after a quick hello. I know she pretended that she could not hear me.

I do appreciated that Treasury direct does respond to my emails. I mailed physical bonds to them three months ago, expecting them to appear in my electronic account in a couple of weeks. It is now three months and still nothing. Not just annoying, but worrying.

Day one, I spent 3 hours, 20 minutes on hold to inquire about an email the website said I would receive in order to complete opening an account. The agent who finally answered my call gave me the account number, and told me their email wasn't working. I asked if there would be anything else needed, and received a "no". After disconnecting the call, I found I needed a one-time password, which would have been on the email I didn't receive. So I'm into another 2 hour plus call hold to get the password! In looking at past reviews, I see that the email situation is long standing. It should be a priority fix. Others have commented on their negative experience, but there is no indication that any remediation is in process.

I was lucky enough to get a responsive email stating the bonds I sent in would be converted in 13 weeks. I'm still waiting it's been 9 weeks. I'm going to hang in here and see what transpires. I have faith in Treasury Direct because they did have enough courtesy to email me a time frame.
Thank you.

I bought bonds for my children when they were young in the early 2000's. I don't check into the site often and when I went to log in recently, I was not given the opportunity to enter my password after entering my account number. Instead, I was locked out and directed to call a telephone service number. Hold time was 71 minutes before they unlocked the account.
I asked what it would take to close out the account and was told that each of my children would have to create a TreasuryDirect account because they were now all over 18 years old and that was the only way they could collect their bonds.
This is not a good investment option and customer service is terrible.

Most difficult to reach them... extra interest is not worth the hassle - they do not respond to phone or email.

People have so many negative review because it is the worth Govt site I can think of.

My rating is negative -10

Cannot believe the requirements for this site. From login process (if you misspell the answer to a security question, the account locks and you spend several hours waiting on the phone for unlock).

Their proprietary keyboard is useless on a small screen.