TreasuryDirectReviews 152

Phone support is nonexistant (2 + hr holds). They don't answer emails and it takes months to respond to mail communication. They don't let you edit your own information to correct it. Need to send in Form 5512 and it takes months. Useless! Of course there are no other options so they have no reason to provide reasonable service. Stinks!

Two hours or more wait to speak to a representative. Phone lines available from 8 am to about 2 pm only. They close the lines early due to the high call volume. I called at 8 am and was immediately told there was a 2 hour wait. Most issues are concerning locked accounts. The phone message says that they updated the website to allow for a retry if the account is locked, but this is not true. Please hire more representatives and fix the complex login/lock out issue.

TreasuryDirect does not allow you to correct an error you may have made when creating your bank account information. They require you to fill out a paper form and have that form signed in person by a bank officer. Our bank is out of state and we cannot travel to have a form signed. Furthermore, their customer service phone line wait times a 2 hours or more.

This must be the worst gov dept of them all! I had MUCH BETTER luck with the IRS. That's what you get when you have government running the show, totally despicable IMO!

We're locked out of our account because their repeated security questions were not answered correctly. The call back number is a big fat joke. They close at 5, and will not put you on hold in the queue after 2pm mountain time. That's 3 hours before they close. This is totally unbelievable, they can't work past 5. This makes this whole system a big joke, and typical government bureaucracy, where no one cares. This is so stressful

Unbelievably horrible site and even worse support. Because there is none.

It it going on 6 weeks and I cannot get thru. I opened an account and used my legal address. But it didn't happen to be the one at the time I files my income tax. So I was locked out of going further.

After 4 times of 2+ hours on hold (yes... 2 and more hours) where one has to listen to the constant sound of the phone ringing (yes really... and the voice saying ever 30 or 45 seconds how important my call is to them) I had to hang up. I did get thru once (after 55 mins and what was the 3rd of actually 5 calls) only to be told TD is not the one who can verify my address, change my address, or even delete the not-yet-activated site. So I am stuck.

So per TD, I land-mailed the information some other (non-. Gov) service requires to approve me (or not!) yet still get a "you are not approved... send in the following information" if I try to log in. If I try to open a new online account... I get a message that the account exists. Well, I DID send the info but there is no way to contact the service which does the verifying to know where it stands. I just tried TD again. The message says wait time is 2 hours and 45 minutes. The hours for the TD.gov site are very short, only work days, and only during work hours; which makes calling in even more difficult.

Unfortunately one can ONLY get I-bonds thru TD. Not the bank(s) or any where else. Horrid, horrid, horrid. Even for the government.

The unavoidable 2+ hour wait time to have someone fix a locked account (which is nearly unavoidable due to absurd website security features) is an extreme disservice to those who have invested money in the federal government. After five failed attempts to get through, I woke up early and called four minutes after the phone center opened, only to be told the wait time was already 2+ hours. How is that possible? Fix it, Treasury.

Since my paper bond is series E, my only choice to redeem to to submit it via mail. I received and email with a case number and they'll respond in 4-6 weeks. After 6 weeks sent multiple emails to customer service, with the standard reply "we're busy, we'll get back to you." Tried calling the customer number, but like others I was on hold +2 hrs with NO RESPONSE. I'm not sure theres anyone that actually works there? To send am email from your "account" you must open a financial account with them - but from everything I'm reading I refuse to open anything connected to my bank.

It's been +8 weeks - I just want to redeem my $25 bond! But at this point it's not worth it!

Has anyone actually gotten through to them and redeemed a bond!?!?

This site has not been upgraded in over a decade. Once you go through the "secure" process of logging in, complete with "secret image" and a virtual keyboard (!), you're in. Well, if it recognizes your browser, otherwise you have to wait for an email and enter another secret code. Once logged in, navigation is a NIGHTMARE. You must click their buttons or you'll be logged off. Once you get to a list of your investments, it's a drawn-out process to find the information you need. It is impossible to sort the list by such sensible entries like date issued or maturity date. To find out about your prior holdings you have to negotiate your way through multiple pages to find the one you want. Heaven help you if you accidentally press a key on your keyboard! Once you get to these lists, you CANNOT DOWNLOAD your holdings or your transactions. I literally had to create pdfs of each of 37 pages, run them through OCR, then clean that up.

But back to the "security" for a moment. Virtual keyboards are passe. When you have to click each virtual key, you're not going to create a secure password. No option for 2FA or other measures that have been available for a decade.

Every time I log off the site, I'm presented with a request for a rating. "Poor" is the only appropriate option, but apparently I'm in the great minority (4%).

I needed to vent. I'm so frustrated and they're no longer taking feedback, which they never responded to anyway.

It dumps out users who try to create a new account!

How many times must one start ALL OVER to create an account?

How many stars are there in the universe?

My account is locked. I called Treasury Direct only to hear their voice message first saying my wait woukd be 2 hours. After 30 minutes the message said 90 minutes. After another 30 minutes the message was 2 hours, then 45 minutes then 30 minutes, then they answered and hung up on me. I sent an email to which they responded they would not read my email unless I was logged in but I am locked out.

I gave Treasury Direct my Savings account number instead of my Checking account number. My financial institution requires these types of transactions be done from the Checking Account. They wouldn't let me change it on-line and required a form be completed in front of a "Medalion" level person from my bank and then submit it by mail. It took over 10 days for them to respond and their letter said it might take up to 15 weeks. What bozo runs this place. I tried to call the support number and they said I would be on hold for 1 hour and 45 minutes.

After purchasing EE & I bonds for years, redeeming them now is a nightmare. I submitted 17 mature EE bonds in March and got an email stating it will take 6 - 8 weeks for my money to be deposited. It's now more than 8 weeks and although I've written emails including the customer & case numbers as requested, I get the same computerized "do not reply" letter in response. I've called the phone number given but that doesn't work either. Customer service is nonexistent. I'd like to know what I can do to get my money.

I locked my account my mistake and the only way to get back in is by calling. Its now been 4 days of being on hold for hours. Worse you go on hold and the wait time message increases! How can that be? Unable to access MY money. Do not use treasurydirect!

I have been trying to change may linked bank info now for 6 weeks and all I get is the run around. And since I complained 4 weeks ago about the time it was taking, they now claim that my account was not "authorized" and that I need submit docs I submitted last year when I opened this account. Absolute rubbish - resubmitting these docs will generate another 6-8 week delay. Even with the now high interest rates for I-bonds, I would think twice before investing with this terrible organization.

Customer support is non existent. I was on hold for 3 and a half hours yesterday trying to get my account unlocked and finally gave up since I have a life and things to do. They won't communicate via email unless you login and email them. So if you're locked out of your account your only option is to call and they don't answer. Find another way to invest your money. There is no way I'll ever spend another penny here.

They tried to reinvent a wheel on the login process, and made it ugly and inconvenient. Moreover, after my typo in answering a security question they locked my account, and provided the only phone number to call them which is always respond "approx wait time is 2 hours or more"... I'm unable to restore my access..