TreasuryDirect

Terrible customer service when trying to get account unlocked. Used the correct account number and system refused to prompt me for a password. Tried a password reset but apparently failed to answer my security questions correctly. When phoning in for customer service wait time is 1 to 2 hours long. Finally called and was told a 30 minute wait time. After being on hold for 10 minutes I was told it was now a 45 minuute wait time. 10 minutes later it was a hour wait time still. Terrible customer service!

20 plus weeks to convert paper bonds to electronic. 7 plus weeks to cash a paper bond. The US Government has your money and will not give it back in a timely manner. This is really poor.

I can't help but have to write this. The website is absolute garbage. It took me a week to open an account. It repeatedly giving me error messages about failing on verfication even though the information I provided was 100% accurate. I finally was able to reach the page to create my password after trying for several times a day for one whole week. Then it took several hours for me to sit infront of my computer hitting the refresh button waiting for my temporary password to show up in my mailbox. After I received my temp password, I was able to login for the first time but when I clicked on a link in my account page, I got locked out for no reason and not able to log back in again. Why is this kind of crap website still exist in 2022 and its maintained by the US government.

This worked fine for years to calculate value of my I bonds. Since November the calcuated values are wrong, shows that my bonds lost $5,000 in value from October 2021 to November 2021. Bonds were issues in 11/2001. If I enter issue date of 10/2001 or earlier the values are correct. Issue date 11/2001 or later values are not correct, cumulative interest rate is now $5,000 less than last month when it was calculated when it worked correctly.

When i tried to access my account i was locked out. I was directed to call a number. I was on hold for over an hour and a half listening to recording saying "Your call is very important to us" over and over.

I finally hung up.
I guess i will never be able to access my account.

I set up an account with Treasury Direct for my elderly mother's living trust at the start of 2023. I am her son and I am the successor trustee on the account. I bought short-term (4 - 8 weeks) Treasury securities in the account. I paid for the Treasury securities with money from my mother's bank account. When the securities matured I transferred the money back into her bank account. In May Treasury Direct said there was a problem and the funds were frozen. When I called they said they really couldn't speak to me. I sent them a copy of my mother's living trust document and her bank account. I suspect the names on the account don't match precisely. I still haven't heard from Treasury Direct and the funds are still frozen even though it's been over 60 days. In the real world delays like this don't exist. When you send the necessary documents to a company they make the necessary changes in a timely manner to correct the problem. The government has frozen hundreds of thousands of dollars in my mother's account and it takes them months to review documents and make simple corrections. It should be illegal for government agencies to demonstrate this degree of careless indifference.

Kyle B.

I got on this site to buy some i-bonds in late April. I misunderstood that in order to get the high rate i had to "buy now", in a big rush. I instead got the old rate and won't be seeing the 9 point whatever percent rate. You can also buy T-bills here also. The site has a security feature where they ask you questions to verify its you. I answered most of the questions when i was required to only answer 3 of the questions and remember which 3 questions i answered. I locked myself out of the site which necessitated a call to customer service. I was on hold 45 minutes but most redemptively the CSR was an American who spoke English YaY!
This site appears to be somewhat old school but there is a lot of financial education to be picked up there.

DO NOT BUY I-BONDS unless you want misery and frustration. Our $10K disappeared from our bank account but there's no proof of our purchase on the awful Treasury Direct web site. Have been trying to reach customer service for weeks, but can't wait two hours on hold. Just awful. Typical federal bureaucracy failure.

My parents bought 30 year bonds that I had to cash out in 2022. I had to be on hold for 4 hours just to log in. Now I can't get my 1099 because while I got into my account with a password as well as an independent verification from them to my email I still needed to answer who was my favorite teacher. I put in my favorite teacher but it did not accept it and locked me out. I am now on hold for over 30 minutes and it started ringing thinking yay someone will answer. No one did an now silence. NEVER DO BUSINESS WITH THESE PEOPLE. I don't care if they offer 30 percent interest it is not worth the hassle. My God they won't even mail the 1099 to me. What kind of crap is that.

Treasury Direct is the absolute pinnacle of user unfriendliness. Everything about the website and the processes around it is painful.
* Setting up an account requires a special medallion signature from a bank
* The website looks like from the late 1990 and any navigation mistake logs you out
* Entered a security question wrong thrice? Your account is now locked, you will have to call someone, and any transactions incouding reinvestments are cancelled till you can jump through all their phone hoops
* You can't sell securities, you have to transfer them to your broker to sell them
* Transferring securities to your broker is a majore pain
* Ever need an asset overview statement? Doesn't exist, just print out the snapshot of the 1990 website and hope whoever wants it accepts that
* Those 1099, omg. You'd think the government would get at least their own tax forms right.

They'll lock you out of minors accounts and expect notarized forms, which they reject to get back in. When you do get back in, your kids bonds will either be gone or if you are lucky transferred. If you want to get or transfer your money, they'll need more paper notarized forms. Don't bother with BONDS anymore, you can't trust that they exist - they aren't yours. This site should be considered a SCAM - get out while you can!

So, my wife sent me a link about treasurydirect.gov because of the attractive 9.62% i-bonds that one can purchase as investment. I took a look at the site and the first thing that came out to me is that it looks like a scam site but indepedent articles online such as money.com has articles talking about the bonds with links to the $#*!ty site.

I checked to see if we can buy the bonds at a bank but apparently one cannot do so and must buy direct. My wife wanted to put in the max per SSN and I was very hesitant especially with all the one stars. I carefully added my info and lo and behold, on the last screen of creating my account, after hitting that submit button, "Site cannot be reached"! What kind of $#*!ty server is hosting the supposedly government website?

It's already been over 20 mins and I still can barely get the site to respond on its main page. Each time I try to login, it would state: "Site cannot be reached"... WTF!

It better not have my personal info saved!

My account is locked. I called Treasury Direct only to hear their voice message first saying my wait woukd be 2 hours. After 30 minutes the message said 90 minutes. After another 30 minutes the message was 2 hours, then 45 minutes then 30 minutes, then they answered and hung up on me. I sent an email to which they responded they would not read my email unless I was logged in but I am locked out.

I open an account about 2 months ago and I have not been able to get back into my account since. At one point after waiting for hours (which is what you have to do when you call the number that they have to call_ and I mean literally > waiting for hours!) for an answer; as soon as I got into the account and the Representative hung up the phone I was locked out Againnn. I've tried since then repeatedly to get back into my account and each time, have been locked out before accessing the information I am trying to complete. I sent an email to Treasury Direct and received a response twice th as t the site has been updated and improved for easier access_Not so!

I was locked out of my account and cannot get back in (my fault). No one answers phone, long, long, long, long wait to speak to someone and, in my case, never. Went to my Congressman's office (DeSalnier) and NO HELP! They have our money and won't help us. It was so simple when we had the Series E cerificates and could just go to the bank and cash them!

I tried to open an account and the site kept crashing everytime I went to step 3. Whenever I got to step 3, they never emailed me the code to buy bonds. When I tried to login the website doesn't load. I tried to start over the account application and they said I already have an account assigned to my ID but I have now way of logging and you can't get any help. Lhone calls are perpetual hold and emIl doesn't work. Who do hou contact... unknown... there is no help... the website sucks wind! I can't even upload my images to proov I applied for an account.
Scott W Swanson *******211

Tried to sign up tp buy high interest I bonds. Filled in all the info correctly only to be told they needed additional verification. I filled in the form provided, mailed it to the right address and waited weeks without a response. I tried to open a ticket, got the response they only accept certain cases via an email and I needed to call. I tried to call and experienced a 4 hour wait. I then got an email from them telling me it can take up to 16 weeks to resolve issues. Shocked, I continued to wait, mailed in the form a second time (still no verification they actually received the first one) and sent return receipt, Today (24 June) I received notification my account had been taken off of hold. I logged in, found it very confusing to navigate and then tried to add a second bank account. Told I needed to fill in and get verified again (same info as first time) to add a second account. This is ancient verification process and extremely poor customer focus. My opinion at this point is they are not worthy of any business, their site design is terrible and their security is failing to provide any value. POS experience not recommended to anyone, leave this place to rot on the vine.

Honestly the TreasuryDirect website has always been clunky. If you forget and use the back and forward buttons it will crash, but also If you take too long asking a question in their email form, they kick you out of the system. I was fine with dealing with all of that annoyance, but they out did themselves with Requiring you to submit a form to them via mail if you would like to change or add a bank to your Treasury account. NOT ONLY that but also have a bank official verify your identity and have them stamp their medallion signature. All this to 'protect from fraud'. That is of course total BS. You have to mail a form with all your bank acct information and your SSN and pray the post office doesnt loose that. There you have it, TreasuryDirect protecting you from fraud by exposing you to identity theft.