DO NOT, I repeat DO NOT buy from this seller! This is a huge warning! They will not ship products to you in their labeled quality and their return service and customer support is automated, they just don't care about their consumers! Please I advise you to read my story below before considering to buy from this company at all!

I ordered 63 foil cards from the base Pokemon Black and White set because I'm trying to collect every card in foil or its cracked holo variant. Buying mint or near mint quality cards is very important to me, and I assume a lot of other collectors especially with foil and holo cards. Any damage easily shows on these special cards and it just makes your collection look bad overall. I was extremely excited when I came across Troll and Toad since they had not only great prices for the cards I wanted but they also had a ton of them from the set I wanted. ***DISCLAIMER THIS IS NOT AN ENDORSEMENT, this is what I thought before I received my absolute insult of an order.*** I ordered 63 cards all foil with the exception of the energy cards (all labeled on their website to be NEAR MINT condition). When I received my order I was shocked my what they sent me! Every single card I ordered was scratched, and not just a little bit, but nearly the entire surface area of each card was ruthlessly scratched and damaged like someone took steel wool to the surface of every card. For some cards the damage exceeded others with clouding and what looked to be water damage on the edges of some cards too. These were by no means anywhere near what they labeled to be "near mint" condition; if anything they send me "PLAYED" and or "DAMAGED" cards instead! On top of all the damaged cards they sent me they even gave me a wrong card, they game me the regular variant and not the foil card instead. I was absolutely livid, I spent $78 on these cards expecting what I ordered but I got anything but that.

Obviously I want my money back and I do not want these awful cards they sent me; but contacting their customer support was also a joke of a process. They took a whole four days to even respond to my support request. The time they responded wouldn't have bothered me so much if I didn't receive an two sentence automated response and a ADVERTISEMENT right below! What an absolute joke! Like hell I'm going to return my scam order and buy more of your crap! They told me to fill out a return form from that response, yup that's it they don't tell you what to do with that form or what to do with the order.

This entire company is a absolute joke and a scam, if you are interested in buying any trading card related product I HIGHLY encourage you to use any other site besides Troll and Toad! Sites like "Collectors Cache", "TCG Trader", "Toy Wiz" and more have better quality guaranteed products, I know because I have personally order from all three of them. Proceed with Troll and Toad AT YOUR OWN RISK, I would hate for someone to experience the same thing that I have with them! STAY AWAY!

Attached are two photos comparing the quality of a Stoutland from Troll and Toad and a Bilitzle from Collectors Cache. Both were labeled by the seller as "near mint" condition, see for reference.

I am very disappointed with this company. They have streamlined the process of taking your items, but when it comes to payment expect complications. I have been playing phone tag with them for two days now trying to find out, why I haven't received my payment of the items I sent in, per their parameters. Making sure items in the package, both unit items and cards, were in the specified order and within the expected 10 day delivery time frame. I was content in making sure I followed all instructions, believing a business with such "set in stone" processes could be trusted to uphold their end of the business engagement. But I was wrong. I first would check for updates on their website and saw my items were received and confirmed. I called in and a representative told me my check should be sent within 5-7 days. When I didn't receive the check in that time frame I called again and my call was forwarded to voicemail twice. This is when I started questioning the company's legitimacy. So I did a google search and found trollandtoad should ship paper checks via USPS w/in 7-10 business days. So I waited to see if things would rectify. 20 days later and my account still lists payment as pending. I am extremely frustrated bc while the amount to be paid out isn't that steep, in this economic climate, I was and still am dependent on the funds to come in, which they still haven't. I called again to get an update on my transaction only to be told by the rep, oh we were out of the warehouse, so we couldn't send your check. My question to him in response was how were you able to receive, confirm reception and confirm the condition of the items sent in, to your warehouse, but the process fell apart at payment? He proceeded to give me canned responses that every call center rep uses, I know bc I did their job at one time in my life, so I asked to speak with management. He stops talking for a long time and then some woman begins tali8ng on his line, no introduction, no identifying statements so I don't even know if she was management, but she proceeds to tell me the same canned statements, never answering my question how they can confirm, the items I sent to the warehouse, while not in the warehouse, but they can't send out my check. I asked if there was any way to expedite the process since the complications were on their end not my own, to which she responded no. No empathy, just no. I am very disappointed in the treatment/handling of my transaction and will never do business with this company past this transaction again. Expect this review to be "copy and pasted" on all social media platforms.

Thank you for nothing,
Disgruntled customer