Trusted House Sitters
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Trusted House Sitters

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Australia
1 review
0 helpful votes
Follow Dianne L.
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Simple and supportive
November 26, 2019

Joining 12 months ago was a simple process even though it was extensive in the information I needed to provide. I am currently on my 6th sit with another booked and have found the experiences excellent both in Australia and England. This is in no small way due to the requirements of THS as the owners and myself have followed instructions, and there has been open communication all round.
THS have been prompt in answering any queries.

Date of experience: November 26, 2019
GB
1 review
0 helpful votes
Follow Luna J.
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We were very warmly welcomed by Carol and Paul into their house and they took all the time needed to instruct us about how to look after their 3 dogs, cat and quirky house. They even made us a roast dinner and scrumptious apple pie. The animals are lovely, great fun, and soon bond with you! Once you establish the routine of it all, they are easy to look after and it's a very rewarding experience.

Date of experience: August 28, 2018
Canada
1 review
17 helpful votes
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Buyer be Warned
January 18, 2018

Incredibly misleading. When you sign up, you'll see very quickly that those 'ideal' locations for house sits have 100+ applicants. If you do apply for a house sit, you'll find you either receive no response, be told that the person has found a sitter off-site. A request for a refund or any kind of compensation is met with a lack of sympathy. Site advertises that they will help you find accommodations--they don't. If you sign up, ensure you go to your settings and uncheck auto-renew. They will try to charge your card again automatically

Date of experience: January 18, 2018
TrustedHousesitters M. Trusted House Sitters Rep
over a year old

Hi There

I am very sorry to hear you feel this has been your experience, as I can assure you this is not the norm. The overwhelming majority of sitters, find incredible success, if our advice and guidelines are followed in creating a profile, all tools are utilised and you are as flexible and proactive as possible, and we have a 24 hour Membership Service team on hand to help with this every step of the way.

It is rare for a particular listing to have that many applicants, however for the few where that is the case, it does not mean you should not apply, as sitters are rarely chosen on a first come first served basis, it is about the right fit for the owners, and you could be the perfect sitter they are looking for.

It is a part of our Members Code of Conduct, that being responsive to applicant messages is vital, and if brought to our attention, that this is not the case for a specific member, we will definitely step in and ensure all of our guidelines are being followed.

We are very transparent in the conditions of membership and our position on refunds and subscriptions, but we are always keen to discuss individual circumstances further, and do appreciate hearing from our members, so do not hesitate to contact us on support@trustedhousesitters.com so we can try to help you further.

Thank you
The TrustedHousesitters Team

Massachusetts
1 review
0 helpful votes
Follow Rachael W.
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They provide international pet-sitting opportunities and is a great fit for the traveling retiree or digital nomad who want to see the world on a limited budget. Though the website and app are still in development, it is worth navigating the somewhat lackluster user experience in exchange for the benefits offered. I've see a lot of improvements and know they'll get there with their UI and platform over time.

Date of experience: August 13, 2018
Australia
1 review
0 helpful votes
Follow Flore N.
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We were recommended this website by friends.
We are a small family travelling the world open ended.
This has been the best recommendation on our travels so far!
Trustedhousesitters has a lot of houses on site, and a great system to find them.
I have tried other housesitting sites in various countries but this one is the best.
It is extremely well done, with a great set up between the lists and the maps, great options to select specific search options like time, type of animals, etc.
The review system is well done.

We have found sits in China, Bali, Australia, New Zealand, and will later find sits in Europe.

And having had to use the customer service twice for small issues or questions, I was amazed at how fast and efficient they were in their response.

Really really worth it, we are joining in for another year!

Date of experience: October 6, 2018
Nevada
1 review
0 helpful votes
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Amazing website
December 27, 2019

This website has changed my life! I used to stress and worry about leaving my dogs when I wanted to travel but I have found so many really lovely people through this site. They have taken wonderful care of my pups and house. My sitters seem to have enjoyed the experience also, so it is a win-win.

Date of experience: December 26, 2019
GB
1 review
0 helpful votes
Follow Cassie B.
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It was a while before I 'took the plunge' to invite strangers into my home whilst I was away. But, having read so many delightful profiles and great reviews I decided to join up. Since that I've been away 3 times, different sitters and have another one coming up. Both myself and my 3 cats have been delighted at the lovely, caring people we've met, I think that's the general nature of the people who join Trusted Housitters. Together with this they have all been respectful of the house as well as the animals. Truly the best decision I ever made for my beloved cats and myself. I have to worry no longer about them when I go away. Which makes holidays even more enjoyable.

Date of experience: May 5, 2018
Canada
1 review
0 helpful votes
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Great Organization
January 12, 2020

The website is clean and relatively easy to get around. They are a great resource to find out how house and pet sitting work. Your questions are answered quickly. They provide houses available to sit around the world.

Date of experience: January 11, 2020
Indiana
1 review
0 helpful votes
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Trusted Housesitters is a wonderful network of animal loving people. I have utilized TH for multiple trips, not once leaving with apprehension regarding the wellbeing of my dogs. The platform is easy to navigate. I have enjoyed connecting with others, including couples trekking across the globe! This is one service that comes with my full recommendation; two of my neighbors signed up at my urging!

I look forward to being able to try the other end of TH, being the pet sitter for someone. What a great way to travel and have fur babies close!

Date of experience: September 9, 2020
Washington
3 reviews
27 helpful votes
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Housesitters Beware!
December 31, 2018

After over three years of caring for horses, dogs, reptiles, fish, birds, pocket pets and more, and loving it, a homeowner came along that misrepresented the situation, reneged on the agreement and was emotionally unstable and threatening. The home we dirty and rat infested. When I opted out, Trusted Housesitters bought hook line and sinker the story of the home owner. She was intense, vicious and nasty. I felt betrayed, after all the money I have brought in to TH via new homeowners that I referred to them. They make money off of our work, we work for free, and sometimes it is allot of work. But TH would NOT remove this bad homeowner from the site. This shows me that they do now protect the people bringing in their revenue. Not a good company, I do not recommend them.

Date of experience: December 31, 2018
TrustedHousesitters M. Trusted House Sitters Rep
over a year old

Hello Catherine,

I am sorry to hear that after years of successfully using the platform you had the experience described in your review. Due to the information you have given, I am unable to locate your account with us, however, please be assured that we always investigate any members complaints in a fair and unbiased way, using only the evidence submitted by both members.

I am sorry to read in your review that you were unhappy with the outcome of the complaints investigation. I am more than happy to look into it for you. Please do get in touch with your account information to support@trustedhousesitters.com FAO Carla.

Carla
Membership Services Manager
TrustedHousesitters

Canada
1 review
0 helpful votes
Follow Candice S.
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We first used THS for a one month long trip, and I was very nervous about leaving my dog with strangers I had never met. So I had a back up plan in place, and did plenty of work on screening and we struck gold - and then we struck gold three more times. Two of the couple have stayed multiple times after their initial sit, and the other two couples we would absolutely have back as well. Like anything, you must take responsibility for your research, planning, asking important questions, having a video call (absolutely must have) or even meeting in person if possible (which we have done twice), completing your welcome guide thoroughly and setting your sitter up for success. I would, and have, recommend the site to anyone who is responsible, honest, willing to put in the effort of screening and communicating openly with your applicants. We will continue to use the site when any of the four couples we have already met are unavailable!

Date of experience: September 27, 2020
Colorado
1 review
0 helpful votes
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TrustedHousesitters has been a total game-changer for us. Imagine a process where you meet folks online whom you would be great friends with, love animals, love travel, and who want to stay in your house to care for your pets and your home while you travel, without you paying them. Sounds too good to be true, but it is true. We have met 5 amazing couples who stayed in our home and loved our fur babies while we traveled worldwide for 5 days to 2 months. We met friends, saved money, and received immense peace of mind knowing our pets were well cared for. Even during bomb cyclones, blizzards, power outages, appliance repairs, and even a pandemic. We look forward to utilizing this site for years to come, including to become sitters who travel the world helping other traveling fur parents.

Date of experience: April 28, 2020
Florida
3 reviews
28 helpful votes
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I decided TrustedHouseSitters was not for me when I entered my info and only received house sitter recommendations from other countries. I tried to ask their customer service how to cancel via instant messaging. All the person would do is try to persuade me to use them, I am unable to cancel and now get an email daily from them. I have tried putting them in junk as well as putting them in as scam, they change their email address so you so you cannot stop them. Not a company I would ever trust!

Date of experience: March 10, 2018
TrustedHousesitters M. Trusted House Sitters Rep
over a year old

Dear Sandy

I am sorry to read this review, and keen to get to the bottom of this, as this does not sound accurate, as we can easily remove you from our mailing list and prevent any future emails being sent to you, we do this very often and very quickly when asked to do so. Please contact me directly so I can look into the specifics of your account and what is happening on it.

I am confident I can rectify this for you very quickly.

There are three ways to contact us, and we have Membership Service Advisers available 24 hours a day

Click here to see the contact us forms, where you can send us a message, live chat with us or find your local phone number. https://support.trustedhousesitters.com/hc/en-gb/requests/new

I look forward to hearing from you

Thank you
Vicky
Head of Membership Services
TrustedHousesitters

Hawaii
2 reviews
0 helpful votes
Follow Molly P.
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I found Trusted House Sitters site a total relief! I was frantic about finding someone to watch my dog for a month while I was out of the country and obit has one month left to find someone. The site was easy to navigate and seemed really affordable. I received 60 or so applications from people interested and went with the first couple who responded to my ad. The site did the initial vetting for me and had reviews to help me pick the right people for the job. The couple worked out. I felt completely at ease on my trip because I felt my house and dog were well taken care of.

Date of experience: March 8, 2020
Pennsylvania
1 review
0 helpful votes
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This was a great house sit! The three dogs were entertaining and kept us laughing with their antics. Elizabeth left us very detailed instructions for their care and had all the materials clearly labeled and organized. The apartment was comfortable and secure, and located conveniently near the Metro subway station so we were able to easily travel to the sights we wanted to see. Elizabeth even extended the sit another day in advance so that we had a place to stay, as we arrived in DC a day early. (We were concerned about possible flight delays and didn't want to leave the dogs unattended.) She opened her kitchen to us and left plenty of treats for us and the dogs! We would highly recommend this sit!

Date of experience: January 21, 2020
Kansas
1 review
1 helpful vote
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Hugo was great in showing me the neighborhood, Calypso and Gatsby were great company while reading. The neighborhood and neighbors were very friendly. And William's guidelines are extremely organized and thorough. I really loved Charlotte, the rose gardens, the tulip trees, the cat cafe, many coffee shops and pubs. I had a super time. Thank you for having me.

Date of experience: June 30, 2018
GB
1 review
0 helpful votes
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Lifesaver!
May 12, 2018

Our cat doesn't enjoy being left on her own and even less being in a cattery. This website is a lifesaver and really has changed her life. We love knowing she has someone staying with her overnight and giving her love when we are away. It's a very well respected and organised website so the people on it seem great too.
We have only ever used it to find a pet sitter, rather than to find a sit so no idea about that side of things but living in London we always cap our offers in <24hrs as we get around 10 in that short space of time. It's really impressive actually as I never thought that would be the case and it makes the whole process really easy.
Great website, great idea so thank you!

Date of experience: May 12, 2018
Canada
1 review
1 helpful vote
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Trusted Housesitters has been used by so many people for so long that they have solutions for your concerns before you know you have them. The site is loaded with good advice, it sets out the requirements of the sitter and the host so that everyone is aware of expectations, and it always has a wide range of possible destinations for you to apply to. An excellent feature is the opportunity to connect with a vet if you encounter any issues with the pets you are sitting. I've never considered jointing another house sitting site and I recommend it often. It's fun to step into someone else's life for a few weeks!

Date of experience: June 30, 2021
Canada
2 reviews
10 helpful votes
Follow George H.
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We started using TrustedHouseSitters about 4 years ago and since then have had about 10 or more housesitters in to look after our pets. Every one of them has been superb. Some of them have become long lasting friends and some have come back for repeat house sits.
The dogs are much happier staying home than going to kennels, and we are happier having someone look after the house while we are away as well.
I highly recommend this company.

Date of experience: March 28, 2020
North Carolina
1 review
4 helpful votes
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Loving our Adventure! We started with this website in early 2017 and are on our 30th housesit as I write this. TrustedHouseSitters was a life changer for us, allowing us to travel the world. Yes it is a bit of work to find the right match for both you and the homeowner, but it has been well worth it. Looking forward to many more great adventures and experiences!

Date of experience: January 19, 2018

Overview

Trusted House Sitters has a rating of 3.2 stars from 999 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trusted House Sitters most frequently mention pet owners, great way and wonderful people. Trusted House Sitters ranks 1st among Classifieds sites.

service
87
value
86
shipping
15
returns
20
quality
71
+175