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TSN

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Overview

TSN has a rating of 1.1 stars from 153 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TSN most frequently mention world cup, customer service, and many times problems. TSN ranks 262nd among Sports News sites.

  • Service
    84
  • Value
    84
  • Shipping
    32
  • Returns
    49
  • Quality
    80
Positive reviews (last 12 months): 4.2%
Positive
1
Neutral
0
Negative
23
4
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How would you rate TSN?
Top Positive Review

“Byist by tsn on Toronto, Winnipeg,and who ever else is.if a team from Montreal gets no respect for t”

Hal K.
11/18/23

My name is Hal. Your football panel is by far the most byist i have ever encountered. Montreal beat Toronto bad, by a much better football team,yet your panel didn't really know what to say. Give credit where credit is due to a better team.I was watching tsn again on thursday and all the panel could talk about was Winnipeg, their injurys and still only needed two plays a quarter to win,they couldn't get the alouettes name out.I have no respect for the panel.if they can't talk objectively about another team don't say anything at all. Go als go.

Top Critical Review

“TSN is nothing more than a scam. I'm unsubscribing.”

Jonathan C.
8/31/24

I've had interference three times in two months and support is useless. They wouldn't even extend my subscription for at least another week. That's how cheap they are. There should be laws against companies like this who couldn't care less about customer satisfaction. All the greedy pigs want is your money

Reviews (153)

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Reviews that mention popular keywords

world cup (19)
Thumbnail of user christianp457
Canada
1 review
1 helpful vote
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December 1st, 2022

Absolute garbage! Ads before going into every game. Videos shut down in the app and stop working, not available on Roku despite being advertised as it does. The fire tv app is hard to navigate. Doesn't look like a big selection of games.

Tip for consumers:
Not available on Roku. No refunds. Do not buy

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Quality
Thumbnail of user vinayc4
Canada
1 review
2 helpful votes
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December 9th, 2022

App turns off automatically about 20 times per game stating Network outage but no other app does that…. Commercial comes up when you return back. I believe it's done purposely to show commercials. Miss out quite a bit during each game. Absolutely horrible and will not continue after the World Cup

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Value
Quality
Thumbnail of user now103
Canada
1 review
3 helpful votes
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November 30th, 2022

Horrible quality, video buffers at the lowest setting and always at the point where there is a goal or for the last 15 minutes of the world cup games. What was wrong with watching tv on TV! Streaming should be abolished; it doesn't work anyway. All this internet usage can't be good for global warming, put your hand on the modem, it's giving off so much heat and we get nothing in return but frustration and a spinning red circle.

Thumbnail of user xh4
Canada
2 reviews
1 helpful vote
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June 15th, 2021

Bought the monthly pass to watch the Euro games, have not been able to watch a single game since subscribing. Complete waste of money, contacted tech support, "they're still gathering data". Absolute garbage.

Thumbnail of user jessikap13
Canada
1 review
1 helpful vote
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November 23rd, 2022

You pay your subscription and then all you see ads, and then "Service is temporarily unavailable. Please try again later." And it didn't happen only one time, but several times. How is this possible, we are paying for a service that we don't receive. And you can't get a refund. Make yourself a favor and do NOT subscribe to TSN.CA

Service
Value
Thumbnail of user tomalenee
Canada
1 review
2 helpful votes
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November 4th, 2022

This is a money grab. It is an expensive service for the product; further, they auto-bill with zero renewal notice, in advance of your renewal, and there is no recourse for their lousy renewal policy. Go somewhere else for your viewing pleasure.

Service
Thumbnail of user stephenb2414
Canada
1 review
1 helpful vote
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January 22nd, 2023
Verified purchase

TSN has decided to add a data feed to live sports. They place a bulls-eye at the feet of offensive players in the case of NFL. They further add name placards behind each player and track their movement on the field of play with a coloured smear.

This is a horrible distraction from a live sports event. Sufficient that I cancelled my subscription.

Tip for consumers:
TSN was only viable sports streaming site to get NFL in Canada. It met my requirements.
It is only the introduction of TSN+ and what they call enhanced data that they horribly altered live sports.
It would not have been bad if they allowed for choice to view game in its original feed.

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Value
Quality
Thumbnail of user johnr5760
Canada
1 review
2 helpful votes
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January 4th, 2023

When it works its good but poor picture quality. However it rarely works at all. Constantly freezing or blanking out. Most videos might have sound but no picture. This morning on computer I got nothing but errors. I thought sports net was good except no junior hockey. Bad buy.

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Value
Quality
Thumbnail of user jeffreyt438
Costa Rica
1 review
0 helpful votes
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March 7th, 2022

They give you a list of events they broadcast without telling prior to paying that some of the events only air in Canada. As soon as I found this out I sent email to cancel. Their reply was is that they do not refund partial used accounts. I did not use a second of my subscription. Total BS

Thumbnail of user lp255
Canada
1 review
2 helpful votes
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December 7th, 2022
Verified purchase

Terrible app - Even worse service - App crashes constantly. Called Cust. Service on Day 1 of WC - still waiting to hear back - WC is down to the final 8 now. They don't care they already have my money. Had to constantly shut down and restart the app for each and EVERY game so far. The app crashed 15 times before I stopped counting how many times it would crash, and missed the Portugal vs. Switzerland match. I have to make alternative arrangements so as not to miss any more matches. Find something else, ANTTHING else if the game is of any importance to you.

Tip for consumers:
Get any other service - LIVE games lag by almost 20 - 30 seconds. App crashed at least every 10 - 15 minutes. Crashed 15 times before I stopped counting for the Portugal vs Switzerland match - I missed a lot of the game. Problem authenticating the tsn app on my 2016 Samsung - called them on day 1 for support. It is almost the quarter finals - No call back, no solution, they did not even call back to tell me F.O. Avoid at ALL costs - Save your money and a possible heart attack.

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Value
Quality
Thumbnail of user michaelc6316
Canada
1 review
0 helpful votes
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March 9th, 2022

Disgusting that they break for commercials, but then come back to show a sports program in progress and still playing commercials is split screen. I didn't pay for a large TV so I could watch a small screen of my favourite sports! Enough already!

Value
Quality
Thumbnail of user jackiem588
Canada
1 review
1 helpful vote
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April 4th, 2022

I have called 3 or 4 times because the app keeps kicking me out, saying playback not available at this time. The technical team does nothing, when I'm trying to watch a game, I'm missing most of it because it keeps flipping me out.

Thumbnail of user johnb10416
Canada
1 review
0 helpful votes
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January 25th, 2023

Bell has once again found a way to rip people off (through TSN). Save your monthly subscription fee. 5 channels of the same thing or "not available in your area". Too much of analytics of sporting events and not enough of the games.

Thumbnail of user jennab138
Canada
1 review
2 helpful votes
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January 24th, 2021
Verified purchase

Prior to subscribing, I read the descriptions of the subscription options and it was specified that with a monthly subscription one could stream NBA, NHL, NFL, etc. I subscribed, opened the app to watch the Raptors game, only to find that they don't have all NBA raptors games available for live streaming. By the time I hit subscribe, it was already too late. $22.99 in the garbage, which is a significant amount to me as a university student. I cancelled my subscription but they wouldn't refund me because it's a prepaid service. Think twice before hitting subscribe. Maybe I'm the only one who never realized tsn doesn't have the licences to all the NBA games, but if not, now you know.

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Value
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Thumbnail of user cameronj118
Canada
1 review
2 helpful votes
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November 17th, 2022
Verified purchase

Site barely works on any device, layout is extremely confusing, I just want to watch the leafs live but its like trying to decipher the DaVinci code navigating this garbage website. Click on a video, 30 second ad, then the actual video doesn't even load. Please, save your money and look elsewhere if you want to watch any sports live.

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Thumbnail of user bod24
Canada
2 reviews
2 helpful votes
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February 26th, 2021

Unbelievable bias and gushing over TO teams. Leafs win and it's ten min of parade planning. They lose and it's never because the other team was better. Specials about what Toronto players do on their day off? How many times do we need to see Raptors coach standing with his arms out? Or Leafs players chewing their mouth piece while we wonder who they are playing because the camera is only on the Toronto players. It's blatant and it's disgusting to put up with. People are running out for a reason!

Thumbnail of user barryc378
Canada
1 review
1 helpful vote
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March 14th, 2022

I thought it would be the same as Sportsnet... not, it's useless.
You can't download the app to your TV.
When casting, it constantly stops and has to be reloaded. Often won't load at all.
All of this and 30% more. I guess I should have expected so little from a Bell company.

Tip for consumers:
App not made for smart tv

Service
Value
Quality
Thumbnail of user randewloly
Canada
1 review
1 helpful vote
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November 29th, 2023

It was inevitable that what was once a dream, TSN, became available on all you little $#*!'s computers.
It was already bad enough that you all had to be drinking beer on top of only being able to watch.
None of you will ever go with women anymore, and you'll all have to do something by yourselves while you're at home alone, too.
You're actually all such losers that you'll all be the ones who have to be giving jobs to everyone else, too, hahaha! (.\|/.)

Thumbnail of user samc659
Canada
1 review
7 helpful votes
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June 13th, 2021
Verified purchase

Terrible straming. Signal broken every few minutes while watching Euro 2021. Even worse during the match Nethland vs Ukraine that I can't even connect and get those few minutes. No help can be found on their website and nobody to help

Thumbnail of user nothanksg
Canada
1 review
0 helpful votes
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November 28th, 2022

Being in Canada we need to watch games back on demand due to time differences in Qatar.
There is 3 MAJOR flaws on the TSN app.

1. I have to scroll past the highlight videos of each match that has been played just to get to videos of full matches. Who wants to watch a game they already know the score for?

2. Matches are not even labelled for the videos on demand. Every single video is just the FIFA world cup logo, no name, game time, team etc. Nothing. So I have to go through to find what match Im looking for.

3. Lastly, matches should be readily available to stream within an hour of them finishing. Sometimes matches are not available for hours, or even longer!

A useless service that I only subscribed for so that I can watch the world cup. So happy I can cancel this junk within a month. Never again.

Thumbnail of user grahamr125
Canada
1 review
3 helpful votes
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January 5th, 2023

Horrible layout. Chock full of useless articles, just a total waste of time and money.
Price point is inflated, and customer service ( BELL SHOCKER) is a horrid mess. Full of clueless staff that seals the deal, on the worst streaming app I have used!

Stay away!

Tip for consumers:
Make a platform like DAZN, that has live sporting events/archives.
Not written articles everywhere, that's not what people want in a sports streaming app.
Site is infuriating to navigate.

Thumbnail of user peterdix420
Canada
1 review
1 helpful vote
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May 31st, 2023

Just finished watching the whitecaps game tonight and they won 6 2 but after the game they didn't show highlights until over 10 minutes after a commercial pretty sad toronto has no love for Vancouver if it was tfc it would be instant highlights

Thumbnail of user ingridg125
Canada
1 review
2 helpful votes
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December 6th, 2022

Only choice to watch the World Cup without having cable is to download TSN. Picture quality is abhorrent, and stream cuts out very frequently. After each cut out, I have to reset, and watch a series of commercials before getting back to the game. Lots missed! Extremely frustrated with this (lack of!) service!

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Thumbnail of user liamf53
Canada
1 review
2 helpful votes
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November 21st, 2021

Do not waste your money on TSN direct. I was lied to about the content they offer. Was led to believe they had NHL and MLB action. When I could not find any such content, I decided to cancel my subscription and get a refund. Only to find out they don't do refunds. After haggling for almost a month with the terrible customer service team, they said they would look into my refund. That was almost a month ago, and they still have not responded to any of my follow up emails about the refund. By far the worst experience I have ever had, don't waste your money on this garbage

Tip for consumers:
What content is actually offered

Service
Value
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Quality
Thumbnail of user rhjessop
Canada
1 review
2 helpful votes
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June 24th, 2023

TSN is the worst possible broadcaster in Canada. With reviews of 1.13 out of 5, I'm not the only one who believes that. I can't record a CFL game so I can watch it later when I'm done work. Fast forward and Skip are both disabled! Canadians really need another choice for sports.

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