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Canada
2 reviews
1 helpful vote
Follow X H.
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Bought the monthly pass to watch the Euro games, have not been able to watch a single game since subscribing. Complete waste of money, contacted tech support, "they're still gathering data". Absolute garbage.

Date of experience: June 15, 2021
Canada
1 review
1 helpful vote
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I would give minus stars
November 23, 2022

You pay your subscription and then all you see ads, and then "Service is temporarily unavailable. Please try again later." And it didn't happen only one time, but several times. How is this possible, we are paying for a service that we don't receive. And you can't get a refund. Make yourself a favor and do NOT subscribe to TSN.CA

Date of experience: November 23, 2022
Canada
1 review
2 helpful votes
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Avoid at all cost.
November 4, 2022

This is a money grab. It is an expensive service for the product; further, they auto-bill with zero renewal notice, in advance of your renewal, and there is no recourse for their lousy renewal policy. Go somewhere else for your viewing pleasure.

Date of experience: November 4, 2022
Canada
1 review
1 helpful vote
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TSN + enhanced data feed...
January 22, 2023

TSN has decided to add a data feed to live sports. They place a bulls-eye at the feet of offensive players in the case of NFL. They further add name placards behind each player and track their movement on the field of play with a coloured smear.

This is a horrible distraction from a live sports event. Sufficient that I cancelled my subscription.

Date of experience: January 22, 2023
Canada
1 review
2 helpful votes
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Worst sport app ever
January 4, 2023

When it works its good but poor picture quality. However it rarely works at all. Constantly freezing or blanking out. Most videos might have sound but no picture. This morning on computer I got nothing but errors. I thought sports net was good except no junior hockey. Bad buy.

Date of experience: January 4, 2023
Canada
1 review
2 helpful votes
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James Duthie Brutal
December 29, 2022

Duthie is terrible, So negative, so I will be negative. He continues to be critical of young players at the World Junior, it's always but but. This game is terrible etc.
Now my real complaint is Duthie at the World Cup. TSN had very good commentators on their World Cup panels. They were knowledgeable, enthusiastic and professional. Duthie was completely out of his element, did not offer insight, ask intelligent questions to the panel and generally had a negative outlook on a very exciting event. The only good thing if Canada getting knocked out was that Duthie went home with them, so I was able to watch the rest of the tournament without wanting to break my TV screen

Date of experience: December 29, 2022
Canada
1 review
1 helpful vote
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Commentators
May 15, 2023

Is it just me or will Gord Miller and whoever his side kick is just SHUT UP. They never shut up. Just do the play by play. NO one wants to listen to u go on and on and on and on and on and on...

Date of experience: May 14, 2023
Canada
1 review
1 helpful vote
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Really poor service of World Cup to date. Two interruptions of streaming by halftime of Netherlands/ Senegal match. Unacceptable and bush league!

Date of experience: November 21, 2022
Canada
1 review
0 helpful votes
Follow Allen M.
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I wanted to watch boxing on TSN 4.1 match in 45 mins rest was ads. Terrible just turned me off to TSN totally. Would not have given 1 star but made me rate them.

Date of experience: July 27, 2024
Canada
1 review
1 helpful vote
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Everytime i try to watch something it says that my internet is unstable! I have to call in and trouble shoot EVERYTIME. This last time they told me it just won't work because xbox is not supported, I need a smart TV. TSN has decided that if you can't afford the lasted technology I am not worthy to watch sports. I am too poor to travel or do concerts, I just want to watch CFL for a little enjoyment but TSN has announced that if I don't come up with money to buy a smart device then I am too poor to enjoy even this for recreation! Clearly they are the spawn of a oppressive Trudeau government, stomping on those at the bottom!

Date of experience: June 29, 2024
Canada
1 review
1 helpful vote
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The only good thing about your commercials is when I see 4 ads in the bottom corner of the screen, I know I have time to leave the room to rinse the coffee mug or use the washroom. NOT ONLY am I subjected to them but they won't even play and get off my screen so I can get the information I WANT!
I detest your "new" 1/3rd screen platform - I want "full wide screen" videos.
In fact, I am using Sports Net more often now - because "IF" there is a commercial at all - it's only 15 seconds.
Video highlights are better, interviews are better and I don't have to use the washroom as frequently!

Date of experience: March 27, 2024
Costa Rica
1 review
0 helpful votes
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False Advertising
March 7, 2022

They give you a list of events they broadcast without telling prior to paying that some of the events only air in Canada. As soon as I found this out I sent email to cancel. Their reply was is that they do not refund partial used accounts. I did not use a second of my subscription. Total BS

Date of experience: March 7, 2022
Canada
1 review
2 helpful votes
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Get something else, ANTYTHING else
December 7, 2022

Terrible app - Even worse service - App crashes constantly. Called Cust. Service on Day 1 of WC - still waiting to hear back - WC is down to the final 8 now. They don't care they already have my money. Had to constantly shut down and restart the app for each and EVERY game so far. The app crashed 15 times before I stopped counting how many times it would crash, and missed the Portugal vs. Switzerland match. I have to make alternative arrangements so as not to miss any more matches. Find something else, ANTTHING else if the game is of any importance to you.

Date of experience: December 7, 2022
Canada
1 review
1 helpful vote
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I have called 3 or 4 times because the app keeps kicking me out, saying playback not available at this time. The technical team does nothing, when I'm trying to watch a game, I'm missing most of it because it keeps flipping me out.

Date of experience: April 4, 2022
Canada
1 review
0 helpful votes
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Disgusting that they break for commercials, but then come back to show a sports program in progress and still playing commercials is split screen. I didn't pay for a large TV so I could watch a small screen of my favourite sports! Enough already!

Date of experience: March 9, 2022
Canada
1 review
0 helpful votes
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TSN and Bell - A Joke!
January 25, 2023

Bell has once again found a way to rip people off (through TSN). Save your monthly subscription fee. 5 channels of the same thing or "not available in your area". Too much of analytics of sporting events and not enough of the games.

Date of experience: January 25, 2023
Canada
1 review
2 helpful votes
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Doesn't get licenses for all NBA games
January 24, 2021

Prior to subscribing, I read the descriptions of the subscription options and it was specified that with a monthly subscription one could stream NBA, NHL, NFL, etc. I subscribed, opened the app to watch the Raptors game, only to find that they don't have all NBA raptors games available for live streaming. By the time I hit subscribe, it was already too late. $22.99 in the garbage, which is a significant amount to me as a university student. I cancelled my subscription but they wouldn't refund me because it's a prepaid service. Think twice before hitting subscribe. Maybe I'm the only one who never realized tsn doesn't have the licences to all the NBA games, but if not, now you know.

Date of experience: January 24, 2021
Canada
3 reviews
2 helpful votes
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Toronto Sports Network
February 26, 2021

Unbelievable bias and gushing over TO teams. Leafs win and it's ten min of parade planning. They lose and it's never because the other team was better. Specials about what Toronto players do on their day off? How many times do we need to see Raptors coach standing with his arms out? Or Leafs players chewing their mouth piece while we wonder who they are playing because the camera is only on the Toronto players. It's blatant and it's disgusting to put up with. People are running out for a reason!

Date of experience: February 26, 2021
Canada
1 review
2 helpful votes
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Actually Garbage.
November 17, 2022

Site barely works on any device, layout is extremely confusing, I just want to watch the leafs live but its like trying to decipher the DaVinci code navigating this garbage website. Click on a video, 30 second ad, then the actual video doesn't even load. Please, save your money and look elsewhere if you want to watch any sports live.

Date of experience: November 17, 2022
Canada
1 review
1 helpful vote
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App is terrible
March 14, 2022

I thought it would be the same as Sportsnet... not, it's useless.
You can't download the app to your TV.
When casting, it constantly stops and has to be reloaded. Often won't load at all.
All of this and 30% more. I guess I should have expected so little from a Bell company.

Date of experience: March 14, 2022

Overview

The company faces significant challenges in customer satisfaction, with many users expressing frustration over poor service quality and a lack of responsiveness from support. Common complaints include difficulties with subscription management, technical issues during streaming, and a rigid refund policy that leaves customers feeling undervalued. While some customers appreciate the variety of sports content offered, the overall sentiment leans negative, with many indicating they would not recommend the service. The feedback suggests a pressing need for the company to enhance its customer service approach and improve the reliability of its streaming platform.

This summary is generated by AI, based on text from customer reviews

service
86
value
86
shipping
33
returns
50
quality
82