Uber

Driver got lost. Ended up going down a farm track totally unsuitable for his vehicle.
It was obvious from the route map after something had gone wrong. Obvious from the time taken for the journey. Obvious from the 33%higher charge than the estimate. Despite all this uber refuse to give any refund. Never mind compensate me for their driver taking me on an unsafe side trip. I have requested someone at a higher level to contact twice now but just get ignored.

Fortunately I do not use Uber more than Once ever few years. The fees are ridiculous. I am all for the fuel surcharge with the cost of fuel. However booking fees of $7. Reservation fees $6.
Waiting time charges 13 cents, airport surcharges $3, green future and green surge charge $1. How do you request a ride with out booking(lol)? Drivers don't assist or even get out of the car. I feel bad for drivers. The only people making money is Uber

Took 2 trips on March 26,2022. Same distance. There was a $20 difference in the trips because the driver taking us home got lost trying to find where we were. We were literally at a corner of 2 major streets. He called twice and I told him exactly where I was. And I was charged twice for one of them. Been trying to get Uber to fix the problem but apparently they ignore the emails and there is no number you can call. This is definitely the worst customer service. I will never use Uber again.

We travel quite a bit and used Uber always. It was so easy, fast pick up, clean cars, nice drivers, roomy cars, some had amenities like hard candy, and courteous drivers. Right now three of us are crammed in a small car listening to the drivers personal conversation. We waited 10 minutes for him even though the app said three minutes away. Yesterday from the airport we were listening to the drivers music which was load and not appropriate for my son. It was loud and w asked her to shut if off but she just turned it down. Then I would crack my window and she kept shutting it. Is it NYC Uber or is it like this everywhere? One more try maybe but then back to yellow cabs.

I loved Uber when I first started in February of this year since then. But since then, I have been so annoyed. The maps are not accurate, leaving u to appear incompetent to customers. Not to mention I have wasted countless hours in areas that do not have Uber, and was given false information from the reps. Such as; Dublin Ga & Sandersville Ga. I also no longer get any Quest. And spend in gas the same amount I make. Ugh. Plus I have been in this area Georgia for over a month and they keep sending me Orlando promotions. Can't wait for the new companies that are coming out with food delivery.

I had a driver who blasted music loud. Had lyrics with "$#*! " and ""$#*!" In it. His driving was erratic. Scariest experience ever and offensive. On top of that, they must know their service sucks. You cannot find any support number to speak to a person in customer service. Good luck Uber. You're on your way towards going out of business. Sad that you would scam people this way. And take advantage of the elderly passenger to make a profit. You disgust me.

Do NOT use Uber! They do not supervise their drivers as I have found out! Booked a ride in advance. Half an hour before pickup "Michael " texts to say that he's early- there at 10 instead of 10:30. Great, I say, I'm done early. Give him my description and head outside. No word. Text him again after 10, then 20 then 30 minutes. No reply. At 10:35 I'm notified that he has cancelled the trip, and a $25 charge shows up on my credit card account implying that I was the one that cancelled the trip. What's even stranger is that because I have a photo of the guy, I could swear I saw him driving around the doctor's office building where I was. Truly strange and creepy looking guy. Sorry I can't leave a "zero" review. Why is that? Here's a photo of the creep. Lives near Springfield, Massachusetts.

I was never given a credit for $5 bucks after spending 20.99. No one seems to have any resolution. I will dispute this with my bank. This company is wrong on so many levels. The food is not safe to eat.

Stupid $#*!ing website doesn't even work. Regardless of which I'm using, website or app, I cannot schedule a ride. Everytime I put in the destination and pickup location, I get redirected to a white screen. Fix this $#*! so that I can actually use it.

Uber charges holds and then refuses to remove the hold.

I was charged $32 over and above my short ride, which the app said would cost me $9.70.
So if I was charged an extra $32 and they do this to let's say 100 people, then they have made $3200.00 fraudulently. Now imagine them doing this to 1000 customers. There you go, they just made a fraudulent $32,000 off of customers who trusted Uber.

These people need to be audited and sued until they give all the money back which they have stolen from customers.

Don't use Uber.

Uber has become a greedy service that is unfair to drivers and shaking down riders.

On a trip this weekend to Portland, I noticed unusually high fairs. As I went through my email reviewing 12 ride receipts, I discovered that Uber is charging $15 to schedule a ride plus a booking fee. On the $64.83 ride attached, the total in fees was $21.53.

My further aggravation with Uber is that the scheduling is unreliable. As a rider, we have 5 minutes before Uber starts charging waiting time.

Worse is what happened when we ordered a car to take us to the airport at the beginning of our trip. We never received a text that driver arrived. The text said take your time and charges will start being incurred at 5:45 a.m. Then another text at 5:45 a.m. came stating the driver cancelled and I was tagged with $40 cancellation fee,

Buyer beware! If you schedule, take into account it adds at least $21 to the fair. Also, make sure to tip the drivers, because Ubers compensation is unfair.

They have this stupid requirement for the age of a vehicle when 90% of these new cars have a poor customer rating when it comes to structural integrity on the road...most older vehicles outdo the newer ones by a landslide...if the vehicle is mechanically sound, been kept well...what different does it make. This is a type of discrimination because if someone is looking to make $$ doing ride-sharing(As opposed to doing something illegal) then they are creating a stumbling block for them...if someone has a vehicle that is well-kept and operational then it should not be restricted from being used

Dear Sir/Madam,

I am very very disappointed with your customer support service, there is no way to contact you where customer can talk to you easily please make your customer support properly, my concern is that i have usually booked a ride for same place mostly Sunday as you can see my previous booking records, but today first time its been done with me that driver has asked me Rs. 271/- rather than Rs. 171/- why driver asked me that much amount and he misbehaved with me when I show my app which is showing 171/- I want call back right now and I am attaching all the relevant screenshots. Please check and arrange call back asap.

After more than 3 years of loyal use I actually left my house/truck keys in a drivers car. I realize seconds after getting out and they drove away as I ran after them. Customer service was god awful and until i told the lost and found service that I'd pay the driver a hundred dollars to return the keys I got 0 response. Once I mentioned a 100$ the driver called me back minutes later. Do not use Uber. Use Lyft. Uber takes advantage and is an awful service.

A driver named Andrew scammed me last night. I ordered him for a ride and he asked me for the pin in chat, after i gave it to him he ignored me, blocked my number, and talked as if he picked me up and we were on our way to my destination, as i day here at the pickup point waiting for him. I was charged $68 for a ride i never got. I then read that you shouldn't give the pin to the driver until you're in the car, well thanks for letting me know after the fact, Uber! This driver drives a grey Toyota Camry LIC plate 7NTF635 in the Clairemont area and he's got a 4.95 rating even though he scams his riders. BEWARE of him, Uber will not help you! I've posted his picture here.