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Canada
1 review
0 helpful votes
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Service Dog Denied Constantly
December 10, 2022

I'm constantly being denied by untrained and uneducated drivers because of my service dog. Uber needs to step up, train their drivers and give consequences for their drivers breaking the Uber Policy and the Canadian Law.

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+5
Date of experience: December 10, 2022
Hawaii
1 review
0 helpful votes
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Uber hires criminals as drivers
September 17, 2022

My phone was stolen by an Uber driver. Uber could care less. Filed theft report with the police. In doing my own investigation into the driver I discovered he has an extensive criminal history. Uber obviously doesn't do a criminal background check on their drivers before hiring them.

Date of experience: September 17, 2022
Illinois
1 review
0 helpful votes
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Every day I will get an order maybe 40 minutes customer would reduce the tip after I delivered the food. They will not compensate you for it. I had to Deactivate my account for that. We don't work for no compensation.

Date of experience: June 20, 2024
New Zealand
1 review
1 helpful vote
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Endless Membership
February 21, 2023

Unfortunately there is no way out of Uber one! You can't undo the auto renewal process no matter what instructions they send from Uber help department, it's simply not an option. So I'd highly recommend avoiding the Uber One membership!

Date of experience: February 21, 2023
Texas
1 review
1 helpful vote
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Scammer
November 15, 2023

Hello I was working for Uber eats and ride. Suddenly my account was blocked by them was telling me I have multiple accounts are they insane you telling me I can open several accounts with same phone number? Ridiculous only if I knew this I will never drive. They send me to report identify theft that's means their information is open to public?.

Date of experience: November 15, 2023
Canada
1 review
0 helpful votes
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Long waiting time to get trips nowadays, because they keeping adding more new drivers, even add more fees to riders, and cut more from drivers, so the drivers get less pay and opportunities. See my earnings, low as 6 bucks per hr, the minimum wage is 16.55( Ontario Canada)

Date of experience: February 11, 2024
Louisiana
1 review
1 helpful vote
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HONEST review
July 9, 2024

I RESERVED AND PAID FOR UBER TO COME TO PICK US UP FOR AN APPOINTMENT TO A PLACE WHERE YOU DON'T GET SECOND CHANCES. IF YOU DON'T SHOW UP, YOU HAVE TO START ALL OVER AGAIN.
SO I DECIDED TO CHECK TO SEE WHERE THE UBER WAS BECAUSE IT WAS GETTING CLOSE TO THE TIME FOR THEM TO PICK US UP. OOH, SHOULD I EVEN BE SURPRISED? WELL YES!
See, when you RESERVE a ride, table at a restaurant, birthday or anniversary party venue, etc. THE BUSINESS IS EXPECTED TO HONOR THAT. IF SOMETHING COMES UP, THEN IT IS THEIR RESPONSIBILITY AS A BUSINESS, TO NOTIFY YOU SO THAT YOU CAN MAKE OTHER PLANS. THE PERSON SHOULD NOT HAVE TO TRY TO FIGURE OUT WHAT HAPPENED. EVERYONE NEEDS TO KNOW WHAT THEY DID. BTW, I HAVE SCREENSHOTS OF THE CONFIRMATION THAT PAYMENT WAS ACCEPTED, PAYMENT TAKEN FROM CARD, AND OF THEIR ALL THE SUDDEN CANCELLATION.

Date of experience: July 9, 2024
California
1 review
1 helpful vote
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Terrible Customer Support
August 17, 2022

Uber disabled my account and refuses to tell me why. I am not able to contact them by phone and they do not reply to my emails. Their chat feature will not provide any assistance if they sent you an email. Very disappointed with their lack of support!

Date of experience: August 17, 2022
California
1 review
4 helpful votes
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Their P. O. S. Survey vehicle causes $4600. 00 damage to my truck. They DO NOT have insurance. So, you, Mr. Driver, get your arse sued. Welcome to UBER! Michael Hung Thai Pham the subpoena is on it's way. You WILL need a lawyer. Still love Uber? Ciao.

Date of experience: September 2, 2016
Texas
3 reviews
46 helpful votes
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Price Gouging
December 2, 2022

$60 to go 9 miles from the airport to home. That's $6.66 a mile. What a coincidence that it equals 666. I hope this price gouging company goes bankrupt. We are going back to cabs and will never use Uber again.

Date of experience: December 2, 2022
Nevada
1 review
2 helpful votes
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Unbelievable the time I've had to use to get my refund in which Uber offered me before I said anything. Customer service not having a phone #, this is just a money grab. The employees I spoke to all lied, passed it on, leaving me hanging hope I'd forget. Infact I'm sure they stole my refund balance since how convient it says 0 balance now. Will never use Uber again and will let everyone know, no one answers the phone if your order is wrong your just out of luck. Get some manners from grubhub. 2 weeks of bull crap and lies. Disgusting! Ya you try eating that sushi w spilled drink and soup all over it. Shame on you.

Date of experience: April 25, 2023
California
1 review
1 helpful vote
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Too many issues signing up - had to email someone twice because no clear understanding of issue. Then after I got that fixed, ran into another problem - says use the app if you have problems completing information on this web page. Had the app before but it didn't function properly. Yuck.

Date of experience: October 10, 2016
India
1 review
0 helpful votes
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I am new to Hyderabad and here to cover distance between office and home is near 6-7 kms. Uber charges that are shown while booking the cab/auto show high compared to other apps also when you book cab/auto then on purpose all auto/cab drivers takes very long route to reach destination and says it's the app fault that showed long route and end up charging you a lot than the actual fare you initially booked the cab/auto on. This happened twice with me within 2 weeks. Even after dropping compliant on app itself none improvement were made. Terrible services and cheats people for extra money. Utter disappointment!

Date of experience: June 21, 2022
Canada
1 review
7 helpful votes
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I was totally ripped off by an incompetent driver who wasted 25 mins of my time so I missed a paid appointment and got charged 35$ for what should have been a 20 fare. After 4 attempts they finally credited me 4$... Are you kidding! They didn't even read my text complaint. Total losers... Take a real taxi.

Date of experience: March 18, 2015
Washington
1 review
7 helpful votes
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Understand that theses people use there own cars and uber will deactivate them over any lie or lower than 4.5 star if we appreciate better service then show it by rating drivers well don't want it like the old days again wait 30 minutes or more for a taxi treat uber drivers right

Date of experience: April 28, 2016
Arizona
1 review
0 helpful votes
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Company is a scam wait times up to 45 mins when initial it says 12-15 and continues changing drivers who end up at the wrong destination
You have no way of contacting them via phone to file complaints and forget about emails they never respond
Do yourself a favor get a cab instead

Date of experience: November 17, 2022
Texas
1 review
7 helpful votes
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I just started driving for uber. After expenses, i making an average of $21.00 an hour.
By the time i get my game down pat, i'll double that an hour.
I haven't even got my referral cards out yet. All of the passengers are great so far.
It's a business like any other business. Keep your car clean, drive reasonable, help people with doors and packages... no problems!
It seems that the rate of malcontents is roughly equal to the fail rate of startup small businesses. Huh! What a coincidence!
Learn how to run a small business, learn about customer service, come back, and you'll make more, and have less stress.

Date of experience: March 17, 2016
Arizona
1 review
4 helpful votes
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Money Suckers
July 10, 2016

$129.00 to travel across town in Boise. About 10 miles. 1st time used. Saturday on a non Holiday weekend. Mobile app is crap on advising you of your total cost until you get home and your email presents the shocking damage. Took over 13 minutes to get picked up too. SCAM!

Date of experience: July 10, 2016
South Carolina
1 review
7 helpful votes
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Thanks so much to Uber​, who cancelled my ride, charged me for it, admitted I was wrongfully charged, and yet still kept the money for themselves as an "Uber credit." Why not just stick your crooked hands in my wallet? Going into someone's bank account and giving yourself their money without reason is robbery. Cab companies can't do that. Now stop e-mailing me with your desperate pleas for me to reach out to Congress, because obviously thieves don't make for a safe ride home.

Date of experience: July 27, 2015
North Carolina
2 reviews
1 helpful vote
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Very unreliable
June 16, 2019

I have a temp medical condition that prevents me from driving, still have to do errands. Taxis in my area are unreliable & don't take cards. So I thought I'd try Uber. Downloaded their app, entered info they asked for; scheduled a car, waited past due time, got a cancellation notice for no funds (I gave them my credit card); tried to re-schedule, same issue. Each time the notice gave an address 2 numbers off of mine but close so I know no car came. There is no way to contact anyone by phone or online to help resolve the issue. Never again.

Date of experience: June 16, 2019

Overview

Uber's reputation is marred by significant customer dissatisfaction, primarily stemming from a perceived lack of reliable customer service and transparency in pricing. Many customers express frustration over unexpected charges, inadequate support during issues, and poor communication from drivers and the company itself. Positive feedback is scarce, with some drivers noting satisfactory earnings and enjoyable interactions with passengers. However, the overwhelming sentiment highlights a need for improved customer care and accountability, as many users report feeling abandoned and undervalued, leading to a growing trend of customers seeking alternatives to Uber's services.

This summary is generated by AI, based on text from customer reviews

service
430
value
390
shipping
165
returns
187
quality
324
+257