UberReviews 1,534

Hey I need my money back what's the reason you charge me $21 are you guys are crazy?‼‼‼‼

The payment was $16.

My surprise you changing me $21 even $16 for 3miles and 8minutes ride 🚫not fair

I understand Uber canpany need investigation ‼‼‼

This happened many times for me ‼‼‼

The problem is coming from Uber assigner and a canpany management ‼‼‼I
I can't guess what's kind people running on this canpany now but they are very unprofessional
Shame ‼‼‼

I know Uber 2015-2020 was having a good high professional sistem ‼‼‼

The city have to investigate this canpany ‼‼‼

I need my money back 🔙

Hey gues what? If uber saus 50.45 for a ride
The driver only gets $15 is this fair? Answer NO! UBER DRIVERS ARE GETTING $#*!ED!

We have taken many rides and always had great experiences from our drivers, however we were under the impression. That like servers the drive4s were paid most of the fare and the tip. Clearly the drivers are getting screwed. Why should uber get 70% plus when they do jack $#*!

Thanks cared passenger

Uber is a hideous company. I got charged for a membership I didn't even sign up for and then was locked out from requesting rides. Horrible company

I had downloaded the Uber App onto my new cell phone while traveling. I needed a ride from Florida to the nearest airport. When I went to order a car, I was told that they needed to verify my credit card by logging into my credit card account and verify the "2 amounts" that they had put on my statement. I was already running late and didn't have time for that bullcrap. I downloaded Lyft, and they were there within 5 minutes. No problems. Bye, Uber. I deleted you.

Uber will charge you a specific rate to a destination. Then attempt to charge you quadruple for your return trip. I paid $8.99 to my destination to make an immediate purchase. As soon as I stepped out of the business and requested a return ride the price was,$33.34. Exact same mileage. I wound up walking the 3.2 miles to get home. And I am a 67 year old man with difficulty walking. Thankfully an honest patron saw me struggling down the road and provided a ride. $#*! Uber. I will never use them again.

$74?! Are you high?! A salad & two Quesadillas. The bag was torn top to bottom, food spilled everywhere.
Unacceptable. I will post this everywhere a warn everyone. Lame live and learn.

Once I hit the button to select my ride, I was told it was over 30 minutes away, so I canceled and was charged $25. This is trash! We ended up using Lyft for the 1st time and got our ride in 3 minutes. I have used uber for years, but after this ridiculous fee, I will take my money elsewhere!

After a 8min trip, with my daughter in an Uber, the fare increased from $8.25 to $28.25!
The increase was caused by the driver claimed to Uber that there was a food mess in his car, and $20 cleaning fee. The driver never mentioned anything to me at the time
We never had any food! Uber has refused to refund the $20 fee, despite numerous requests. Bastards!

First of all I want to start by saying I was on the phone for 1:36:08 and transferred 12 times!

I signed up for a $13 an hour plus tips flat rate opportunity. I did my 11:00an to 2:00pm slot and was not paid for it. I live 45 min away from the area that was offered in n the time slot as well. I completed all orders I was given during the four hours and was told that I did not qualify; how does that happen? Why did I sign up and drive 45 min away just to be told I did not qualify. I have been cheated by the company as well wasted my time. What they choose to pay me for those four hours was not enough to even cover the expenses to drive 45min out and then get back home. I would've never waisted my time in signing up. I was thanked 30 min after I completed my four hour slot. Yeah thanks for having me work the four hours and not pay me for what I signed up for. I did the job and was not properly compensated for my time and effort.

This was my 1st experience with Uber. I scheduled a ride to a hospital for surgery in advance. Today, 10-15 minutes before the time I hadn't heard from them and called. They said they canceled my ride without notifying me because they couldn't find a driver. I could request a new ride, and they got me one instantly (so why did they cancel my ride?). I was waiting for an urgent ride that wasn't going to show up. I will never use Uber.

This company over charged customers putting drivers in jeopardy of being attacked they underpay employees making it extremely difficult to do the job also they will cut you off the platform for no reason and they will not let you rejoin save your self the headache and do not rely on this company that screws hard working Americans out of work and services

The worst, absolutely awful "customer service" you will ever receive in your life. You will be lied to, and transferred a good million times. Buckle up. Almost every single one of them needs to be fired and replaced.

Uber provides the worst service. I've ordered this services in the United States and Colombia and several times the drivers don't show up, however I've had to pay a fee just because they cancelled. 5 dollars in the United States and $6.500 Colombian pesos. I don't think is fair that as a costumer a have to pay a fee, if the driver is the one who cancelled the trip. Besides they make me waste my time because I have to take another kind of transportation. Either bus, Lyft in NYC or Didi in Bogotá. By the way, Lyft and Didi are much better than Uber. I'm done with Uber.
Diana Becerra.
Driver who did not show up today February 23,2024 and made me pay a fee: Antonio Otoniel. Hyundai Atos VDP928. Bogota, Colombia.

Robert with Uber in Destin Florida was down right miserable and nothing but an $#*!! He didn't even say anything to any of us when we tried having a conversation with him!

Uber is making money for theirselves only. They are too bad with the drivers. Lyft is even more more better than from uber. Uber/Lyft = 10/90

Hello, my order got delayed by 1 hour and I tried to reach customer service, only for a robot to link me with an agent who would not answer at all. For clarification, I wasn't being rude to them, as my first message read "Hello" and I waited for 10 minutes before i sent another text describing my problem. I still hadn't got any reply. I can confidently say that this is the worst customer service I've been through. If you won't reply, why do this job?

Going through my account today I saw a charge for Uber One for 9.99. I called my bank, and low and behold, this charge has been coming out of my account for over two years. My bad for not noticing... it comes out the same time all my monthly bills are paid.
I spent an entire day trying to cancel this service and get my money back. There is NO phone number for customer service and has to all be done on line. I dont have an account so I have no means of "logging in" as requested. I finally find a way to get a message sent and get a response from not one, but two people in two different emails, with names I cannot pronounce. Fast forward, I have spent all day answering questions via email and responding and it was discovered someone named Joseph opened the account. I dont know anyone by this name. Ive explained this. Over and over. I requested payments be stopped and monies returned again... and silence. Absolutely no response from the one person I was talking to. Six hours later, I get an email from the second person stating "youve never answered any of my questions." Omg, I am going crazy trying to do this. I dont know what they dont understand about "I didnt open it, I dont know anyone by this name, and I didnt give authorization". Then to top everything off... a message pops up while Im typing to the second person that says "It may be easier to do this by phone. Would you like us to call you for 39.00?" Are you flippin kidding me? This is outrageous.
Check your statements people. I don't receive paper statements and never noticed this charge until today. The bank cannot stop the payment without blocking my card. The damage is already done. Believe me... I will die before I ever use Uber services just because of this. Zero customer service!