UGG

Worst customer service. No help at all. My order was on backorder for 4 months and when I called to check on it they said it would be an extra month on Backorder then the next day when i checked on it the order was cancelled. No reason was given. Then the said I have to start from the beginning. F*CK this useless company!

December 2020 I persuaded my husband it was a great idea to spend $400 on two pairs of UGGs.

He said spending so much on fuzzy boots seemed insane.

But I reassured him... "I've been buying UGGs for 25-years, they will last a decade or more, and the customer service is amazing!"

Not any more – UGG is not the same company. The product quality is terrible. So is their customer service.

2.5 years later a large hole has appeared in my boots. The suede upper and sole have come apart.

Look closely at the photos, it's obviously a manufacturing defect. We live in Coastal Southern CA, so I have barely worn the boots except inside the house during the winter, as is obvious from the sole. They should not fall apart like this.

Here is how UGG treats loyal customers now: –

1) You get a ONE YEAR warranty. If what they describe as a "manufacturing defect" appears AFTER one year, you are screwed. Even though it's obviously a defect. UGG simply does not care, because the defect appeared after one year.

2) UGG has a repair program where you can pay EIGHTY BUCKS to have them repaired! I asked for this repair service free as a courtesy to a long-time customer. UGG supervisor refused me, and ignored email requests to escalate the matter further.

Too many UGG reviews report the same issue – poorly made product, which UGG refuses to stand behind past their one-year warranty.

Bottom line – don't buy UGGs.

This is not a company that cares about keeping a 25-year customer.

They didn't care about me, and WHEN (not if) your very expensive boots fall apart, they won't care about you either, even if it's their fault.

I ordered a pair of Neumel Platform Chelsea and got an email of delivery but it was not delivered. I checked and saw it was delivered to another address although my address is clearly on my order. I called Ugg and the representative, Aleeshia told me to call UPS for my package. I explained that UGG is the one that sent it to the wrong address. UPS delivered it where they told them to. She pretty much told me to figure it out. I am done with UGG.

Worst online ordering experience ever. Been ordering online for many years but this is the worst. Ordered a $250 pair of womens boots as a gift for a friend. The website gave me a little trouble ordering, I had to start over a few times. I accidently ordered Black instead of Chesnut, They made it impossible to cancel the wrong order. Long story short, after "chatting" with more than one customer service reps, the second rep told me the order was cancelled and sent me a confirmation email. So I thought it was safe to place another $250 order without tying up $500 on my credit card. Next day I receive a tracking number for the cancelled order and a tracking number for the correct order. It's Xmas time! Shouldn't be messing with people. It's like some manager in the online department wants the numbers to be high without meticulous customer service. Free expedited shipping is taking from last Sunday to a promise date of next Tuesday. So I have to wait till then to return the incorrect pair and they only use USPS for customer returns. No Free UPS return label so I can drop off at the UPS Store. This guarantees I will be waiting on a line at the post office, and waiting who knows how long to get credited on my credit card from Ugg. Maybe Uggs will reach out with something to make me smile, I am not smiling now.

First time buying from ugg and its the worst experience ever, bought a boots for my daughter, item came which was the complete opposite of what i ordered, i tried to contact ugg no telephone number, only email or web chat which i find it to be ridiculous. I returned the item as i was told to do so by customer agent on web chat. Item was delivered back to ugg on the following day but still no sign of my original order, went on web chat a few days later and happen to get the same agent again who promised me he or she would sort this out of me, its almost a week since i retuned the incorrect order and I'm still yet to get an email from ugg to say that my item has been shipped. I'm lost at this point because i don't know what else to do to get my daughters boots that i paid £121 for. I will never ever buy anything from ugg. Its the most painful experience, I'm next to tears, the warehouse made a mistake by shipping the wrong order, why do i have to suffer for their mistake, this should be priority, sending out my item that i have paid for.

My experience with UGG.com has been extremely frustrating and disappointing. While the quality of the boots is good, the customer service and handling of issues have been far from satisfactory.

Placing an order on Dec 4, realizing an address mistake within 30 minutes, and being unable to cancel or change the address despite assurances from the representative set the tone for the ordeal. The promised solution of rerouting the package, given by the UGG representative, proved to be false.

Despite multiple calls to Fedex and UGG.com, the package was not rerouted and ended up being delivered to the wrong address, resulting in theft. The miscommunication between UGG.com and Fedex, as well as the lack of proper assistance, reflects poorly on the company's customer service.

The manager's response John, stating that rerouting was not guaranteed and blaming the representatives, adds to the overall negative experience, uselles from reps to manager. Poorly trained reps working from home, and have no idea what they doing. This has resulted in financial loss and a strong recommendation to avoid UGG.com and opt for in-store purchases instead.

Cash back on things I'm buying anyways is the best! No extra steps just select the cash back coupon you want and purchase your item as usual! Easy!