Overview
UNice has a rating of 4.6 stars from 716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UNice most frequently mention customer service, great quality and fast delivery. UNice ranks 2nd among Wigs sites.
Instant Feedback
Not five stars because I sent a question via messenger and left my email info. I never got a response. It was an important question.
Also, I am trying to return the wig and now, there is no communication regarding that. I need a return label.
Responded very quickly. Very please with the service
I could navigate the website with no issues very informative
Fast shipping and good communication. App
Is easy to use!
I was greeted quickly and all my questions answered in great timing. Amazing service
I purchased two wigs from Unice Hair, and neither wigs looked anything like the qig pictured or described. The wigs were frail, very thin, the lace was very hard, more like synthetic and not human hair as advertised. I should've read the reviews. They offered me $20 out of the $270 I spent or return them. I asked, what about sending f me the items as advertised...no response. The hair sheds like crazy and I've only had them for a few days. I'm afraid to do anything to them as they will be completely bald after styling them. Please, save your money, Unice hair company isn't an honest company.
My purchase was supposed to be lace front red wet and wavy product. I received the wig fairly quickly, which was nice. However, the item was nothing like the description. I wet the wig and the hair did nothing. It resembled a wet dog. I contacted the company and they gave me a lame excuse that the I purchased a body wave instead of a jerry curl. No where in the description did it offer a jerry curl option. I am so disappointed after spending over$100.
I wanted to try their new yaki straight bundles. The bundles look pretty, and were full. I purchased 4 bundles. I had them installed without cutting tracks and it still shed like crazy and then began to tangle and matt up. Now it has some sort of stiffness that makes it look synthetic. I've only had the hair installed 6 weeks.!
I returned a wig. I paid $12 to return the wig. It took them 3 weeks to decide that I had to pay 30% of the cost. I ended up paying close to 50 % of the cost with nothing to show for it. The absolute worst company out there.
Very easy and convenient shipment came very fast and I like the style
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
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- Culver City, CA
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Business History
UNice has a strong supply chain management system to meet huge demand. We have 20,000 square meters factory, and 4 warehouses in 4 countries-the U.S., China, Nigeria, and France to provide the most efficient distribution services for customers worldwide (Shipping from the U.S., deliver within 3 days; Shipping from China, deliver within 5 days).
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kennedy M, We apologize for the unpleasant shopping experience.
For the hair bundles, they cannot obtain nutrition from the body, just like our own hair. Once there is not enough nutrition, they are prone to dryness, so nourishing them will prevent breakage and tangling. They need more care and conditioner to keep them healthy. We recommend applying use an alcohol-free hair serum to add shine to your hair and keep your hair frizz-free. Braid hair loosely before going to bed. Wear a satin scarf, and undo the braid after waking up, and use a wide comb tooth to work through the ends.
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team