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UNice

Overview

UNice has a rating of 4.5 stars from 711 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UNice most frequently mention customer service, great quality and fast delivery. UNice ranks 2nd among Wigs sites.

service
150
value
77
shipping
80
returns
64
quality
349
This company does not typically respond to reviews

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22,290 reviews
+136
How would you rate UNice?
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Massachusetts
1 review
1 helpful vote
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She's a keeper
May 15, 2023

The hair came in a beautiful box, no smell, ready to go! Loved the length, shine, and texture.

Date of experience: May 15, 2023
Virginia
1 review
0 helpful votes
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Nicely constructed wigs.
March 24, 2024

It was very easy to order and I received my order in a timely manner.

Date of experience: March 14, 2024
New York
1 review
0 helpful votes
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HORRIFIC HORRIBLE HORRIFYING
February 7, 2023

Worst wigs ever. Nothing like the pictures. The workmanship is horrible. Never ever EVER EVER EVER AGAIN. YOU HAVE BEEN WARNED!

Date of experience: February 7, 2023
Georgia
1 review
0 helpful votes
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Love the wigs will definitely be shopping for more
March 24, 2024
Updated review

I love the service, no hassle when I ordered and I received everything that was pictured

Date of experience: March 14, 2024

It was very easy
September 5, 2023
Previous review

It was very easy

Date of experience: September 5, 2023
Illinois
2 reviews
0 helpful votes
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LOVE THIS COMPANY
May 17, 2023

I LOVE THE QUALITY OF MY HAIR, EVERYTIME, THIS IS MY FIFTH PURCHASE THIS YEAR! Always get compliments when I'm out!

Date of experience: May 17, 2023
Washington
1 review
0 helpful votes
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Soft hair, vibrant color
March 24, 2024
Updated review

The hair came fast, the color is beautiful. Fast shipping

Date of experience: March 14, 2024

Promo codes, fashioning, and Afterpay I love this site!
October 5, 2023
Previous review

Promo codes, fashioning, and Afterpay I love this site!

Date of experience: October 5, 2023
Nevada
1 review
0 helpful votes
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Easy lnstall
March 24, 2024

Please add more 12 inch color styles for your Senior Customers.

Date of experience: March 14, 2024
Texas
1 review
0 helpful votes
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Do Not Do Buy from Here!
February 9, 2023

DO NOT do business with this company! They are liars and will steal your money. I ordered a glueless wig from here and spent $200. For one, it says it ships from the United States with 48-hour delivery. That is a LIE! It shipped from China and it took 10 days to get it. I ordered it on 1/13/23 and did not receive it until 1/23/23. When I finally received it, I tried it on and it was too big. That same day I emailed them and said it was too big and that I would like to return it. They did not respond until 2 days later, asking for pictures of the wig in VERY broken English. I didn't even understand what they were saying. I sent pictures. Then they requested more pictures of the lace and kept referring me to their return policy and filling out a form on my account, which I couldn't do because it was not marked as DELIVERED. It was a glueless wig, so nothing was done to the lace. On 1/28/23 they finally sent me the address of where to send the wig and asked me to pay for the return and send them the tracking number. At this point, I called them out and said that their policy says free returns. Then they respond with oh, we will send you a return label. I finally receive the return label on 1/31/23. This is over a week later from when I first reached out. I tracked the package and saw that my return was delivered on 2/6/23. I sent them a message to let them know. They proceed to tell me that they will only by giving me an 80 PERCENT refund due to the wig that I NEVER wore being "frizzy" and "smelly". I told them that that is completely unacceptable for a wig that I never wore and that I would post a bad review on every single site possible if I did not get a full refund. They responded with "got you. Just trying to see what happened. We will send refund in 48 hours". They finally gave me a refund on 2/9/23. This is 2 1/2 weeks later from when I first reached out. They still are going to get this review because this company is trash! I should've known something was up with this company when I saw that they delete all comments off of their Facebook page. Also, check them out on the Better Business Bureau. They have an F. Next time, I'll do my research ahead of time. This company is shady. They also blow up your phone via texts, app notifications, and emails several times a day. Half the time, when you click it, it's lying about the deal offered. Never again.

Date of experience: February 9, 2023
Illinois
1 review
0 helpful votes
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Better Customer service
July 5, 2023
Updated review

It can be better if I can talk to someone before spending my money.

Date of experience: June 5, 2023
Unice W. UNice Rep
over a year old

Hello Jacob V, I hope all the luck in the world to you.
Each opinion is important. We will try our best to continue to provide better customer service to all customers.
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team


It can be better if I can talk to someone
May 29, 2023
Previous review

It can be better if I can talk to someone

Date of experience: May 29, 2023
Louisiana
1 review
0 helpful votes
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Beautiful hair
October 22, 2023

Love it. I like that it has sales on different type of hair styles.

Date of experience: October 22, 2023