Sitejabber Website Reviews and Complaints
  • Bookmark

    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,637 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    475
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.8%
Positive
2,003
Neutral
54
Negative
55
View ratings trends

Instant Feedback

47,500 reviews

36
See all photos
Special offer from United States Flag Store
One of the oldest flag retailers online.
Visit Us Gain trust and grow your business with customer reviews
How would you rate United States Flag Store?

Reviews (7,637)

Rating

Timeframe

Other

Reviews that mention popular keywords

flag store (381) quality product (197) quality flag (229) web site (65)
Thumbnail of user margarete58
Colorado
2 reviews
0 helpful votes
  • Send Message
December 25th, 2022
Verified purchase

I love my new flag and it's proudly flying on my car!

Date of experience: November 25, 2022

Thumbnail of user dennisr1039
Kentucky
1 review
0 helpful votes
  • Send Message
January 29th, 2024
Verified purchase

Looks to be a very well made flag. Will follow up when I see how long it lasts

Date of experience: January 29, 2024

Thumbnail of user mikew2640
Texas
1 review
0 helpful votes
  • Send Message
January 29th, 2024
Verified purchase

I ordered several flags and everything arrived promptly.

Date of experience: January 29, 2024

Thumbnail of user toma1244
Mississippi
1 review
0 helpful votes
  • Send Message
January 29th, 2024
Verified purchase

Good prompt delivery on my State Flags. This is the Place

Date of experience: January 29, 2024

Thumbnail of user stevenh2472
Alabama
1 review
0 helpful votes
  • Send Message
January 29th, 2024
Verified purchase

Fast delivery, reasonable prices. Will definitely order again.

Date of experience: January 29, 2024

Thumbnail of user benjaminl567
Texas
1 review
0 helpful votes
  • Send Message
January 31st, 2024
Verified purchase

I was satisfied order was good and accurate and I like the items

Date of experience: January 24, 2024

Thumbnail of user edm486
Louisiana
2 reviews
0 helpful votes
  • Send Message
February 3rd, 2024
Verified purchase

Good flags, slow shipping ============================ don't have 50 words

Date of experience: January 27, 2024

Thumbnail of user cydw
Florida
1 review
0 helpful votes
  • Send Message
February 3rd, 2024
Verified purchase
• Updated review

Excellent pricing, material and always delivers on time.

Date of experience: January 27, 2024

I always only order from you for myself and customers
November 16th, 2022
Verified site experience
• Previous review

Date of experience: October 17, 2022

I love american made flags and poles
May 11th, 2022
Verified site experience
• Previous review

I love american made flags and poles. I've purchased before and will again. Very easy.

Date of experience: April 11, 2022

Easy, purchase from you when ever I need a pole/flag
March 12th, 2021
Verified site experience
• Previous review

Easy, purchase from you when ever I need a pole/flag. Buy American!

Date of experience: February 10, 2021

Thumbnail of user glendas511
Washington
1 review
0 helpful votes
  • Send Message
February 4th, 2024
Verified purchase
• Updated review

The quality and service provided by your company is exceptional.

Date of experience: January 28, 2024

VERY GOOD
November 14th, 2023
Verified site experience
• Previous review

Date of experience: November 13, 2023

Thumbnail of user davex260
New York
2 reviews
0 helpful votes
  • Send Message
February 2nd, 2024
Verified purchase

Easy to order prompt delivery very good product lots of selections

Quality

Date of experience: January 26, 2024

Thumbnail of user michellep2865
Iowa
1 review
0 helpful votes
  • Send Message
February 2nd, 2024
Verified purchase

Ease of ordering and delivery timing were great. Thank

Date of experience: January 26, 2024

Thumbnail of user charlotteo304
Texas
1 review
0 helpful votes
  • Send Message
February 2nd, 2024
Verified purchase

Already stated before. Fast service and packing materials of highest quality!

Reason I chose this business:

Found on Internet

Reason I chose this product:

Needed it for my Dad’s Flag after his burial from the wonderful Honor Guard men from McConnell Air Force Base, Wichita Kansas. Plus they also played the Taps with a Bugle. It was snowing, so serene and moving.
My Dad was 90 years old. Did an 18 month tour in Japan 1955-56. Please provide better wood colors

Quality

Date of experience: January 26, 2024

Thumbnail of user joannen233
Massachusetts
1 review
0 helpful votes
  • Send Message
December 20th, 2023
Verified purchase

The product was everything I expected. Delivery was earlier that projected.

Date of experience: December 19, 2023

Thumbnail of user carols3858
New Hampshire
1 review
0 helpful votes
  • Send Message
January 23rd, 2024
Verified purchase

Very easy to search for what I wanted and easy to check out.

Quality

Date of experience: January 16, 2024

Thumbnail of user emyl7
California
1 review
3 helpful votes
  • Send Message
January 22nd, 2024
Verified purchase

The delivery was ok but the product is not the same as they Show as advertise.

Reason I chose this business:

They seem true to what they sell.

Reason I chose this product:

The advertising says a lot but not the same when I received the flag.

Quality

Date of experience: January 15, 2024

Thumbnail of user susannahp9
Illinois
2 reviews
0 helpful votes
  • Send Message
April 30th, 2023
Verified purchase

I fly my car flag so that I can identify my car from all the others in a parking lot.

Date of experience: March 31, 2023

Thumbnail of user mariob362
Texas
1 review
0 helpful votes
  • Send Message
February 1st, 2024
Verified purchase

Took 1 month for me to receive the item. Order was lost and got stuck in "shipped".

They were able to help and basically had to re-order the item as it had been stuck in shipped for 4 weeks and it was never shipped.

Reason I chose this business:

They had the item I was looking for.

Service
Quality

Date of experience: January 25, 2024

Thumbnail of user donaldj262
Oregon
2 reviews
0 helpful votes
  • Send Message
January 31st, 2024
Verified purchase
• Updated review

Easy online ordering and delivered 3 days earlier than they said.

Date of experience: January 24, 2024

Easy to use and find things to be reasonably priced
April 22nd, 2022
Verified site experience
• Previous review

Date of experience: March 23, 2022

Easy to use and find things quickly
August 2nd, 2021
Verified site experience
• Previous review

Date of experience: July 3, 2021

Thumbnail of user michaelk4721
California
1 review
0 helpful votes
  • Send Message
April 2nd, 2023
Verified purchase

The store has a great selection of flags able to pick the flags I wanted to fly at my home.

Reason I chose this business:

Has all the flags.

Reason I chose this product:

Wanted the US Flag and the Navy Flag cause I’m proud of the 10 years spent in the US Navy.

Quality

Date of experience: March 3, 2023

Thumbnail of user tanyam637
Florida
1 review
0 helpful votes
  • Send Message
February 1st, 2024
Verified purchase

Easy ordering, fast shipping, great product, wonderful selection

Reason I chose this business:

Have used in the past and haven’t been disappointed

Reason I chose this product:

Need them for an upcoming ruck

Quality

Date of experience: January 25, 2024

Thumbnail of user helend202
Arizona
1 review
0 helpful votes
  • Send Message
October 15th, 2019
Verified purchase
• Updated review

So easy! Buy my dad his American flag for his birthday for the past 11 years. This the best place!

Reason I chose this business:

For the past 10 years!

Reason I chose this product:

Windy area and the flag holds up well and great delivery on time

Value
Shipping
Quality

Date of experience: October 12, 2019

So easy!
October 5th, 2019
Verified site experience
• Previous review

Date of experience: October 2, 2019

Thumbnail of user philv104
California
1 review
0 helpful votes
  • Send Message
February 27th, 2023
Verified purchase

Received the 8' by 12' flag on time. The flag is very heavy duty and should last a long time.

Date of experience: January 28, 2023

Thumbnail of user lisam5968
West Virginia
1 review
0 helpful votes
  • Send Message
January 8th, 2024
Verified purchase

Website was confusing, thought it was hard to figure out what came with what

Reason I chose this business:

Needed flag poles soon for event

Quality

Date of experience: January 8, 2024

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review Lisa. We have a team of customer service agents at 877-732-2458 M-F 8-5 EST to assist you with any questions you may have.

Thumbnail of user richardc4769
Oregon
1 review
0 helpful votes
  • Send Message
January 12th, 2024
Verified purchase

I Am satisfied with my order, thank you. I will probably order again in the future, thank you.

Date of experience: January 11, 2024

Thumbnail of user ronaldb1775
California
1 review
0 helpful votes
  • Send Message
January 12th, 2024
Verified purchase

I've used you in the past too, I've never been disappointed. Thank you

Quality

Date of experience: January 10, 2024

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your continued business Ronald!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

How do I know I can trust these reviews about United States Flag Store?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about United States Flag Store?